Hard Rock Hotel Cancun - All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Yoga
6 bars/lounges, 2 swim-up bars
Outdoor pool, pool umbrellas, sun loungers
1 bedroom, premium bedding, down comforters, free minibar

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Lagoon view king

8.8 out of 10
Excellent
(22 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Double

8.4 out of 10
Very good
(32 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Diamond Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 566 out of 1154 reviews
Rating 8 - Good. 213 out of 1154 reviews
Rating 6 - Okay. 151 out of 1154 reviews
Rating 4 - Poor. 84 out of 1154 reviews
Rating 2 - Terrible. 140 out of 1154 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Angel

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells like mildew and very old property needs updating. Service is ok.
Stayed 3 nights in Apr 2025

10/10 Excellent

Leovie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service
Stayed 7 nights in Apr 2025

8/10 Good

Sukhdip Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful bilingual the Mexican fiesta was a very great touch, music was great kids has so much fun at the kids club. The guys at Zen were very friendly (Diavid and Michael)👍
Stayed 3 nights in Apr 2025

10/10 Excellent

Jorge Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Made sure you had everything you needed and checked up on you regularly to ensure your stay was going good. Definitely recommend to anyone
Stayed 3 nights in Apr 2025

10/10 Excellent

armando

Stayed 1 night in Apr 2025

6/10 Okay

Marcelo

Stayed 3 nights in Apr 2025

10/10 Excellent

Tope

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2025

10/10 Excellent

Echarangattu

Traveled with family
Liked: Amenities
Awesome service and great food. Enjoyed entertainment
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
food was great, staff super friendly and accommodating!
Stayed 5 nights in Mar 2025

2/10 Terrible

Yessenia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was so sweet but my room a big no. Then I asked them to move after the lights went out the ac went off in the middle of the night and also all the paint was peeling and they had me check out and didn’t give me a room til 7:00pm I was so upset
Stayed 4 nights in Apr 2025

8/10 Good

aaron

Traveled with partner
Liked: Cleanliness, staff & service
Staff were great. Pool and bars are great. Hidden costs are stupid and the 200usd resort credit is unusable unless you want to pay more, massage 250usd, so 50usd plus another fee comes to about 75usd for a massage, without the credit it would have cost 337usd for 50 mins. Cant use credit in shops or restaurants. The offers they have one are not actually offeres when you sit and work it out, just means you spend more there.
Stayed 2 nights in Apr 2025

4/10 Poor

Dani, sterling hts

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of construction and no place for adults to hang out.
Stayed 3 nights in Mar 2025

10/10 Excellent

Zoila

Stayed 7 nights in Mar 2025

2/10 Terrible

jeremiah

Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great !
Stayed 2 nights in Mar 2025

8/10 Good

Abdul

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Mar 2025

8/10 Good

Marco Tulio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

John

Traveled with partner
Disliked: Amenities, property conditions & facilities
Pushy sales staff trying to get you to buy a membership. When you arrive you don't go to the check-in counter, instead they take you off to a side room and try to lure you into doing a 90 presentation to become a member. We explained to them that we were awake for over 24 hours and just wanted to check into our room, it was my wife's birthday and we were only there for 2 days with limited time to spare, but now we had to wait 3 hours for a room to become available. We changed into swim gear and headed to the pool until the room was ready. The next day the same pushy salesman tracked us down while we were relaxing at the pool and insisted we do a presentation, then my wife gave in and said we will do it tomorrow (Sunday) before we leave. We will give you 60 minutes. So, we met the man and then another and then 2 more and then even 3 more. They were persistent to make us purchase a membership on the spot, and I kept insisting no even after we gave them over the time limit of an hour. Now it's been 95 minutes and we needed to gather our luggage, check out and catch the Uber. So the last man to talk to us kept us longer and longer and I told him we needed to go we had to leave but he kept at it then I got up and said I don't mean to be rude but we need to go. So I actually repeated that 4 times and my wife was walking up the stairs then we left. He said I have your room voucher I said I didn't want it, plus we didn't charge anything to our room. He showed up outside while we wait
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are absolutely amazing and what made our trip. Very attentive, lots of entertainment options and overall made the trip. We loved our stay! An area for improvement would be the rooms and the room cleaning staff. We had some issues with the bathroom and missed product refills, but once we notified the concierge, they fixed/provided new products within minutes. If you are not in your room a lot, I think the hotel and entertainment make up for this and would recommend it.
Stayed 8 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Jay Paul, Riverside

Stayed 9 nights in Mar 2025

10/10 Excellent

Hin Long

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025