See all properties

Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
6 bars/lounges, 2 swim-up bars
On the beach, white sand, sun loungers, beach umbrellas
Premium bedding, down comforters, free minibar, in-room safe
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2637)
The price is $461
per night
$561 total
includes taxes & fees
Apr 9 - Apr 10
Moon Palace Cancun - All Inclusive

About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 475 out of 1005 reviews
Rating 8 - Good. 185 out of 1005 reviews
Rating 6 - Okay. 130 out of 1005 reviews
Rating 4 - Poor. 76 out of 1005 reviews
Rating 2 - Terrible. 139 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an advantage to stay at HRH for the quality of the all inclusive. I didn't like it seemed they have less personal than needed for the hig season. We and many other people have to wait too long on check in and restaurants
Stayed 3 nights in Dec 2024

8/10 Good

Rogney

Stayed 6 nights in Nov 2024

6/10 Okay

juan

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Terrible food.
Stayed 6 nights in Nov 2024

6/10 Okay

Azadeh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I saw some blood stain on the bedsheet. The hot tub in the room was dirty, and a lot of dirts came out when I used it for the first time.
Stayed 4 nights in Dec 2024

8/10 Good

Krupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Tatyana

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

thai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!
I have no problems with this hotel at all. We love the friendliness of the staffs, the services, the stay, the beachfront and the pool and also the foods. I give it 10/10. We will definitely going back there again.
Stayed 6 nights in Dec 2024

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Robert, San Tan Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Yuneisy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Super clean and beautiful hotel but need improvement on dining availability, doesn’t have too many restaurants, we must to make long lines to eat ( 2 hours), also the buffet doesn’t have the quality expected. The entertainment could be better, needs more shows, more artists during the day and different areas available to party should be a great idea. Also should be great to have a night club instead than just party at the lobby.
Stayed 4 nights in Dec 2024

10/10 Excellent

cam

Great service
Stayed 7 nights in Nov 2024

8/10 Good

Bhavneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice, the food was decent - not a huge variety of different cuisines. The first day we got there our room did have a damp odour and we had to air it out.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Richard

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing is clearly old, hot water comes with a distinct yellow tinge and an odd odor that makes the room smell musty. We tried to use the hot tub in the room and the water was a nasty shade of yellow. Staff was friendly and the food was ok. Would not likely return due to musty room smell and the water.
Stayed 8 nights in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing hotel.
The stay was not as it was pictured to be. Too many problems with room. Old smells musty items in room never replenished. Balcony big disappointment housekeeping on higher floors don't care who's below water falling all over food and drinks whole trying to enjoy patio. Food offered is averaged. Hot tub in room spit sand out so that was a big disappointment. Will never stay in this hotel again. Do not recommend. The staff is friendly will go out of there way to help. The views are amazing.
Stayed 4 nights in Dec 2024

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

terry

Liked: Staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Family Getaway with Ups and Downs – Hard Rock Hotel Cancun Our recent family vacation to the Hard Rock Hotel Cancun offered a mix of highs and lows, but overall, it was a memorable experience. Pros: Friendly and Attentive Staff: The staff were generally friendly and accommodating, with the concierge being a particularly helpful addition. VIP Experience: Opting for the VIP experience elevated our stay, giving us access to the third-floor pool terrace with upgraded poolside food options. The exclusivity and quality made it well worth it, and we’d definitely choose this again. Spacious Balcony: We were lucky to have a room with a large balcony, which is rare at this resort and was a great bonus. Dining Options: While the food was decent overall, we particularly enjoyed dining at Toro, the steakhouse, and the Mexican restaurant on Friday. The poolside food on the third-floor terrace was also a standout. Cleanliness: The cleaning crew worked tirelessly to keep the hotel spotless, which was appreciated, especially with young kids in tow. Cons: Kids' Club Closed: Unfortunately, the kids' club was under renovation during our stay, which was a major disappointment. Had we known this beforehand, we likely would have chosen a different hotel. Food Poisoning Incident: Both my wife and I experienced food poisoning on separate days, which dampened the trip. Noise Levels: If your room faces the ocean, be prepared for loud music from evening events until around 9 or 10 PM—a cha
Stayed 3 nights in Nov 2024

2/10 Terrible

Kestutis

Stayed 3 nights in Nov 2024

10/10 Excellent

Luis Alberto

Traveled with family
Liked: Amenities
Great resort for families
Stayed 5 nights in Nov 2024

10/10 Excellent

Luis Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is great

6/10 Okay

June Estelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Old hotel with lots of air fresheners. Really needs updated. The worse of the vacation was being thrown into time share property meetings twice, once upon arriving and then when we were trying to checkout.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jeannette, San antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like willy outside with towels did great service helping us located a bed by pooldie everyday Kept us comfortably daily Fernando bartender 2 days was in pizza bar he always knew to make us new frizen drinks and always friendly and attentive w a giant smile very polite
Stayed 5 nights in Nov 2024