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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe
Reception
Yoga
Golf

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 482 out of 1005 reviews
Rating 8 - Good. 188 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 75 out of 1005 reviews
Rating 2 - Terrible. 131 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gabriela

Stayed 3 nights in Jan 2025

10/10 Excellent

Mayra

Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Stayed 7 nights in Jan 2025

2/10 Terrible

Dariush, Glendale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the reception was highly unsatisfactory. Regrettably, I have decided not to revisit any establishment under the Hard Rock brand globally. My request to speak with the manager was met with the response that he was occupied and unavailable to address customer concerns. The lack of attention to customers was evident. Reflecting on my experience, I could compile a detailed account of the disappointments encountered, as there was little of interest found during my visit.
Stayed 5 nights in Dec 2024

8/10 Good

Denys, Riverdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a lot of fun! It was very busy during Christmas but other than being a little crowded it was a great atmosphere. Our room had some minor issues (electric and tub jets) but for the most part the rooms are nice. Great beach volleyball!!
Stayed 5 nights in Dec 2024

8/10 Good

shyam

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I upsaid with property they didn't help me for cancel my next day stay.they just ignoring to me they said you book with Expedia Expedia said hotel can do cancel your stay. Even I didn't get any vegetarian food it really hard for me and my family I request to kitchen department they said we don't have any vegetarian curry.
Stayed 1 night in Dec 2024

2/10 Terrible

Scott, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the hotel were great and hard wording, they need more of them. The management and the facility structure need work, when you pay allot of money for a quality facility, we deserved more. The support staff new of our concerns and they didn't fix them. Expedia travel group was good to work with.
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kenia Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Check in is uncomfortable slow.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Hard Rock Cancun has been an awful experience. The room smelled like sweat and urine, with mold visibly present on the bed, in the shower, and on the balcony chairs. This is completely unacceptable and a serious health concern. The service has been equally frustrating. We tried to reserve a table for a family of 15 at 6 PM, waited three hours, and were finally seated at 9 PM—only to be split into separate tables. When we questioned this, the staff rudely dismissed us, despite another large family being seated together. Booking Zen for my father’s birthday was also a hassle, with no availability until two days later. The beach experience was just as disappointing. My wife waited 30 minutes with our kids for chairs, only to be repeatedly moved because they were “reserved” for others. Towels were consistently unavailable, adding to the frustration. We spent a significant amount of money on this vacation, and it has been a complete waste. The poor accommodations, terrible service, and lack of organization make this resort far from “all-inclusive.” I have no intention of returning and regret choosing this hotel.
Stayed 7 nights in Dec 2024

8/10 Good

UDRUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Luis Gustavo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo
Horrivel, impossivel listar todos os problemas desta propriedade pq nao lembraria de cabeca, entao vou listar os que vieram agora na mente. O check in atrasou em mais de uma hora, nao havia quartos disponiveis. foi cobrada uma taxa extra atribuindo a culpa ao hoteis.com no valor de 1200 dolares. Os restaurantes tinham filas de mais de duas horas, fomos expulsos de um restaurante pq levei alguns pingos de chuva na camiseta. Comemos em pé em um balcao em outro dia. Reservamos uma mesa no jantar de gala no reveillon comprando um vinho por 150 dolares. Nao havia mesa disponivel quando chegamos segundo eles. Simplesmente tivemos que invadir o salao e sentar numa mesa vazia pra garantir um lugar q tinhamos pago a reserva. As piscinas sao geladas. O restaurante do terceiro andar fecha as 17, mas 16:40 eles ja nao queriam mais pegar pedidos. Tudo isso pode ser relevado, mas falta o basico. Nao tem toalhas disponiveis para todos os hospedes no setor de piscina e praia, sendo que varias e varias vezes ficamos sem ou dividimos uma ou 2 com oito pessoas. Os funcionarios sao arrogantes e soh sorriem para as notas de dolar. O pior eh o Andre que oferece a membresia, justificando que tínhamos q relevar tudo isso e gastar 30 mil dolares na membresia que ele nos daria um iate privativo para passear. Falei que so queriamos ter o direito de usar os restaurantes do hotel e toalhas. No fim, saimos do hotel todos os dias em passeios ou fizemos day use em outros hoteis pq o Hard Rock nunca mais…
Stayed 7 nights in Dec 2024

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! Everyone was so friendly and helpful ALL the time. My family and I had such a wonderful time. Absolutely no complaints at all!!! Job well done!!! The food was delicious too
Stayed 7 nights in Dec 2024

8/10 Good

Anna

Stayed 5 nights in Dec 2024

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like for everyone who is thinking about booking here to read this: I just arrive from a week stay with my family (include 2 babies under 2) First I would like to clarify that the staff in general is not the nicest (some exceptions) but the vast majority is not nice. They will try to offer you a 1.5 hours talk to sell you a membership in exchange of resort credit which we didn’t buy and then the people who got us into the talk and gave the talk wouldn’t say hi to us anymore during our trip when they say “if you don’t buy it it’s fine, nothing happened” Food is ok, I would like to say resort is extremely small for the amount of people that can stay so expect to be very very hard to get a reservation on any of the 4 restaurants which is very few for being an all inclusive. We were able to eat in all of then except Toro which we wanted the most but service was terrible and one night they said 1 hour wait so we signed up for it and then 1.5 hours later, still nothing we went to ask and they said “here is your beeper, it was an hour for the beeper and then another hour for the table” which they didn’t specify anything and then even worst when we said how disappointed we were because we’ve been waiting for almost 2 hours for a table just to be said to our faces that it was going to be another hour, the person didn’t even apologize for not explaining in the first place but basically told us “what do you want to do then? Wait or not” with a horrible attitude.
Stayed 5 nights in Dec 2024

4/10 Poor

Roberto

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Leigh Ann

Stayed 4 nights in Dec 2024

8/10 Good

Donna, Nutley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The service is fantastic. The rooms are a bit dated with jacuzzi tubs in the room which take up a lot of space. A bunch of food options. Entertainment daily which is fun.
Stayed 4 nights in Dec 2024

6/10 Okay

David

Stayed 1 night in Dec 2024

10/10 Excellent

Zaid

Stayed 3 nights in Dec 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this all inclusive resort
Stayed 4 nights in Dec 2024