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Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Front of property
4 outdoor pools, free cabanas, pool umbrellas
4 outdoor pools, free cabanas, pool umbrellas
View from room
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪10 min drive‬
  • El Tinto Golf Course
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(289 reviews)
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

7.6 out of 10
Good
(7 reviews)
  • 735 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 735 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

10.0 out of 10
Exceptional
(13 reviews)
  • 1249 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

9.4 out of 10
Exceptional
(34 reviews)
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 735 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front) | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

10.0 out of 10
Exceptional
(1 review)
  • 2454 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

8.8 out of 10
Excellent
(3 reviews)
  • 1808 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

10.0 out of 10
Exceptional
(9 reviews)
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 735 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

9.2 out of 10
Wonderful
(34 reviews)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(52 reviews)
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 747 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

9.8 out of 10
Exceptional
(24 reviews)
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(32 reviews)
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(64 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim-Out Partial Ocean View

Junior Suite Swim-Out Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(54 reviews)
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 603 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

9.8 out of 10
Exceptional
(23 reviews)
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

9.6 out of 10
Exceptional
(17 reviews)
  • 735 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Haven Riviera Cancun - All Inclusive - Adults Only

4.5-star Cancun property close to Moon Palace Golf Club
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Haven Riviera Cancun - All Inclusive - Adults Only offers 435 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Haven Riviera Cancun - All Inclusive - Adults Only you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 8 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Complimentary self parking and valet parking are available on site, along with a car charging station.

Haven Riviera Cancun - All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Tahani - Overlooking the pool and garden, this theme restaurant specializes in local and international cuisine and serves breakfast only.
Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Olios - Overlooking the ocean and pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Vora Mar - Overlooking the ocean, this theme restaurant specializes in seafood and serves lunch and dinner. Open daily.
Satsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (20,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive
Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2894 out of 3991 reviews" "
Rating 8 - Good. 693 out of 3991 reviews" "
Rating 6 - Okay. 230 out of 3991 reviews" "
Rating 4 - Poor. 92 out of 3991 reviews" "
Rating 2 - Terrible. 82 out of 3991 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
24 hour room service was awesome. It was very inconvenient that the buffet was closed for supper Monday through Wednesday. Dinks were obviously watered down at some bars and there was no consistency in the taste of drinks from one bar to the next. Pool towels weren’t always available. Patio doors made a loud howling noise from the wind every night. There was a group of 20 of us and each of our 10 rooms all had the same issue. It made it hard to sleep at times. 24 hour pool access was nice. We actually used the pool quite often at night.
Stayed 8 nights in Oct 2024

10/10 Excellent

Traquesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Lesli Nickol Feliz

Stayed 3 nights in Sep 2024

8/10 Good

David

Stayed 3 nights in Sep 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely atmosphere and so relaxing!!!
Stayed 6 nights in Oct 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and made the best of some inclement weather. Thanks to Levi and Carlos for taking good care of us.
Stayed 3 nights in Oct 2024

10/10 Excellent

Candace

Stayed 3 nights in Sep 2024

10/10 Excellent

Timothy John, Seguin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Will stay again.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was an amazing server! He was very attentive and went above and beyond our expectations for friendliness and service. He was absolutely wonderful!
Stayed 4 nights in Oct 2024

10/10 Excellent

Maria Alethea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Exceeded our expectations for our first time in a luxury All-Inclusive! Everyone in the resort was nice and respectful. Would recommend and plan to come back for sure!
Stayed 6 nights in Oct 2024

10/10 Excellent

Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Meba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The service was great and the food was also great but they often have water problems in the shower and the drinks weren’t too great the alcohol tasted like diluted unless you have access to the serenity lounge. The Butler was great
Stayed 11 nights in Oct 2024

10/10 Excellent

Amandeep

Stayed 3 nights in Sep 2024

10/10 Excellent

Leonel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an awesome getaway with 5 Star service and food!
Stayed 3 nights in Oct 2024

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and attention of all staff was phenomenal.
Stayed 4 nights in Oct 2024

10/10 Excellent

Stevie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Great place and food
Stayed 7 nights in Oct 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Oct 2024

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Oct 2024

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing opened 24 hrs great music w/ DJ during the day had other pools if you wanted it quieter. Restaurants were good you did have to make reservations as soon as you got there. Even though alot of the tables were empty they would not let you reserve saying they were at max capacity , only down side to the resort. Room service available but by the time they get it to your room food is cold so wouldnt recommend room service. Burgers, hotdogs and tacos were served poolside from 1-4 those were great too. Drinks were very good. Checking in and out was great. We were Serenity Club so not sure what its like if you dont spend that extra money. But Serenity club did have a lot of perks i think was worth it just having your personal concierge. Carlos was ours and he was great. He checked on us everyday pretty much and took care of anything we needed. Location out of the way. Taxi charged our friends $100 from airport to hotel. It cost us as a group of 6 $180 for a taxi to take us to the market sq and back. If you dont plan on going anywhere its great. Nightlife and shows were great. No reason really to leave. Rooms were very nice bed very comfortable. We had an amazing view of the ocean. Beach was nice lots of areas to sit and relax. Plenty of chairs around all the pools. They had plenty of canopies too. They had 3 canopies you could actually rent but too expensive never saw them rented out at all during our whole stay. Our housekeeper Lorena was amazing. Turn down serv
Stayed 5 nights in Oct 2024

10/10 Excellent

George C.

Liked: Cleanliness, staff & service, property conditions & facilities
My only gripe is no iron or ironing board. They provide a steamer but no dedicated area to use it. Everything else is great.
Stayed 4 nights in Oct 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff made it an awesome experience. The options were endless for the perfect vacation.
Stayed 4 nights in Oct 2024

6/10 Okay

Caitlyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The staff were great and attentive but overall it was an underwhelming experience especially for the price. Food was ok, drinks were ok, entertainment was ok. Room service food was not good. The website to use to book reservations was horrible and caused issues where we couldn’t seat everyone in our party. I would not return or recommend but still had a relaxing time.
Stayed 5 nights in Oct 2024

10/10 Excellent

Amy Jayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate anything with 1,000 stars, it would be this place. When we checked in, Angel immediately made us feel welcome and like actual royalty. We were given complimentary upgrades to our rooms and late check out. We hit the pool right away, which was stunning. The pools are both heated, have swim-up-bars, snacks and beautiful views of the ocean. When we went to the buffet for dinner, our server was Brenda. I cannot begin to tell you how much that wonderful lady made us feel at home and like we’d been friends for years. She was so welcoming, giving us advice on what to do, where to go and what to eat. She’s like everyone’s super fun auntie. We were so excited when we got to Satsu a few days later and she was our server again. Anytime she saw us, she’d wave, give us a big hug and blow kisses at us. Alan was taking care of us at the main pool. He is so full of energy and excitement, you can tell how much he truly loves his job. Manuel at Olios looked after us on our last night. He was so careful in his explanations and recommendations, which we really appreciated. He also gave us a Spanish lesson while we were at the table and we had a ton of fun with him. The beach is beautiful and we appreciated that the towels by the pool/ocean were self-service, not like other resorts we’d visited. There was absolutely nothing negative we could say about our stay at Haven and we’d love love LOVE to be back ASAP.
Stayed 7 nights in Oct 2024

10/10 Excellent

Abigail, El Cajon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this resort. The views and the scenery were amazing. The safe were very kind and hospitable.
Stayed 4 nights in Oct 2024