2/10 Terrible
Joshua
Traveled with family
Jun 26, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
If we could give 0 stars we would.
1. We didnt get the 3 presedential suites we ordered it was a bait and switch.
2. Rooms covered in black mold, the drapes, laps, curtains, etc.
3. Rooms had dirty floors
4. Fan stopped working above bed, not good in hot weather.
5. They had portable dehumidfieres you had to empter every two hours yourself, or they would stop and they blow hot hair.
6. The sargasim was terrible you could not enjoy the beach or outside as it smelled so bad you wanted to throw up the entire time.
7. You have a butler but they tak 3hours to answer.
8. Room service was rude and food was terrible.
9. You cant book dinner spots untill they give you your room. But by the time you do that the best spots are all taken so you are left with a the buffet which again is crap and bad service.
10. Leading up to your stay the pre check in process is broken and doesnt work.
11. You cant call the property and get someone to answer the phone, 17 calls over 2 weeks and 8 hours of hold music to never answer the phone.
12. The entire place has no AC not when they check you into the Diamond Lounge which is for those in presential suites, it was 90 degrees in there. Nor in any restruant.
13. The entire resort is date and falling apart. Nothing is dont to upkeep it. The escalters where broken, to the walls where coming apart, to mold. This was by far the worst place we have ever stayed and again we were in presential suites. Or should I say ones they called that but didnt give us.
Joshua
Stayed 3 nights in Jun 2025
