Hilton Cancun, an All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM | Hypo-allergenic bedding, in-room safe, iron/ironing board
Sports facility
2 outdoor pools, sun loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

SUNSET VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER ONE KING GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

PRESIDENTIAL 2 BEDROOM SUITE

  • 2100 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 1640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

SWIM UP TROPICAL VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

TROPICAL VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

SWIM UP POOL VIEW ONE BEDROOM SUITE-KING BD

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN FRONT ONE KING BED GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • 830 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

SWIM UP TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • 860 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW ONE BEDROOM SUITE- TWO QUEEN BED

  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW ONE BEDROOM MASTER SUITE-KING BED

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

HIGH FLOOR OCEAN FRONT ONE KING BED GUESTROOM

  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Double Room Standard

  • Sleeps 3
  • 2 Queen Bed(s)

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star Cancun property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach, or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Guests can enjoy a complimentary breakfast each morning. Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. Guests can use the outdoor pool at a partner property. Onsite secured valet parking is complimentary.

Hilton Cancun, an All-Inclusive Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 11:00 AM.
Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Access to onsite nightclubs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1540 per accommodation (varies based on length of stay)
Welcoming dogs only
1 total (up to 51 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1940 out of 3290 reviews
Rating 8 - Good. 701 out of 3290 reviews
Rating 6 - Okay. 321 out of 3290 reviews
Rating 4 - Poor. 171 out of 3290 reviews
Rating 2 - Terrible. 157 out of 3290 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a modern design, and the rooms were excellent and clean. However, I do think a few more amenities, such as toothpaste, makeup remover wipes, and a steamer, would have been great. I greatly appreciated the convenience of making dinner reservations through the provided link, and ordering room service was seamless. The staff, though, was outstanding. I particularly want to highlight a few exceptional servers. Antonio at the Mezcal restaurant was exceptional, and the service at Auma was remarkable, with Marcos truly going above and beyond. Pedro at the pool was also fantastic, always staying ahead of our drink orders and ensuring we were well taken care of.
Stayed 5 nights in Dec 2024

8/10 Good

Taylor Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Maria

Disliked: Property conditions & facilities
Not enough Pools
Stayed 7 nights in Dec 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Buffet needs variety for lunch and dinner
Stayed 3 nights in Dec 2024

10/10 Excellent

chikondi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all awesome and very helpful. Thw food was great. I will definitely visit again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really eat our stay. Staff are helpful and pleasant. Extremely clean facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Caroline, north york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Wenqian

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Dec 2024

10/10 Excellent

Aimee

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Abhimaan Global

Traveled with family
Liked: Cleanliness, amenities
Nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Danka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean resort. Very modern rooms. The shower in our room was huge. Food is amazing, all of the restaurants have great food. Friendly staff. Best tacos I have ever had at the taco hut right next to the pool. The beach is clean and has no seaweed. Highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Arjunraj

Stayed 5 nights in Nov 2024

8/10 Good

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good.
Stayed 3 nights in Nov 2024

8/10 Good

Annie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean rooms.
Stayed 6 nights in Nov 2024

10/10 Excellent

Carmen Dorina, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton Cancun All Inclusive was great. We traveled with our family group ages 2-79 and everyone had a good experience. The rooms were impeccable. The food was delicious, and the service at all the restaurants was great. The most attentive service was at Maxcal restaurant. Alberto was helpful with menu recommendations, attentive with refills and overall pleasant. The manager, Karla, stopped by to check on us. One of the pools was closed for maintenance during our stay, which we were aware of when booking, but this did not affect our experience. The beach was clean and every corner of the property was well cared for. La Churreria was a favorite with every member of our family, and we appreciated getting to hang out with our kids at Kids Club during Family Time. This is our fifth trip to Mexico, but our first time at Hilton Cancun, and I would definitely recommend staying here.
Stayed 7 nights in Nov 2024

10/10 Excellent

Javier

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff went above and beyond. The food was amazing. I wish they had better top-shell alcoholic beverages to choose or upgrade too.
Stayed 5 nights in Nov 2024

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is wonderful, especially the exceptional service and top-notch shows. However, if you’re seeking crystal-clear blue waters, this might not be the ideal destination. That said, the outstanding service and entertainment truly set it apart.
Stayed 3 nights in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Nov 2024

10/10 Excellent

Rohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the welcome, room service, hotel staff was really nice everywhere.
Stayed 4 nights in Nov 2024

8/10 Good

Sunil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times
The resort had very good amenities, minus maybe a tennis court. The staff were very friendly and helpful. The condition of the property was fairly new. Lots of good food options...make your reservations as early as possible. Would definitely visit again.
Amphitheatre
Stayed 5 nights in Nov 2024

10/10 Excellent

Devis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The re sort was ok the hotel was clean service and the workers were very good. The food was good. The only complaint that I have it is that the hotel staff can do better to tell people that the pool was going to be under contraction for the time that we were there we could have choose a different location because the other pool that they had left was very crowded. The check in was very slow.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher, Streamwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great entertainment
Stayed 7 nights in Nov 2024

10/10 Excellent

Olga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with little kids
Stayed 8 nights in Nov 2024

8/10 Good

Kham T, Billerica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four including two toddlers had a great time at this Hilton all inclusive hotel. The "kids corner " was clutch for my 5 year old. My 3 year old was too young to attend. My oldest attended kids corner almost everyday. He had a great time there. The staff there were very kind and friendly. The splash water park and infinity pools were great. We used the pools everyday. The food were great with many options. We did try all the reserved restaurants. The food and dinning experience was wonderful. Our recommendation is to make sure to book early or else you'll stuck with late dinning or no availability. Overall, it was a great experience. The weather was great mid 80s everyday. We'll come back again. Thank you.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jung Kwon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All nice
Stayed 4 nights in Nov 2024