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Hive Cancun

4.0 star property

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Couples treatment rooms, body treatments, deep-tissue massages
Junior Studio Suite | Premium bedding, memory foam beds, minibar, in-room safe
Outdoor pool
Reception
Couples treatment rooms, body treatments, deep-tissue massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Bar

Explore the area

Map
Huayacán Smz 336 Mnz Avenue 9. Lot 3, Cancun, QROO, 77500
  • María Desatadora de Nudos Sanctuary
    ‪8 min drive‬
  • Delfines Beach
    ‪22 min drive‬
  • Iberostar Cancun Golf Course
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Luxury Double Room

Premium bedding, memory foam beds, minibar, in-room safe

Luxury Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Premium bedding, memory foam beds, minibar, in-room safe

Junior Double Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite

Premium bedding, memory foam beds, minibar, in-room safe

Junior Studio Suite

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite

Luxury Studio Suite | Premium bedding, memory foam beds, minibar, in-room safe

Luxury Studio Suite

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hive Cancun

4-star Cancun hotel with restaurant
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hive Cancun offers 61 air-conditioned accommodations with minibars and laptop-compatible safes. Memory foam beds feature premium bedding. 50-inch Smart televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with cookware/dishes/utensils and espresso makers. Bathrooms include complimentary toiletries and hair dryers.

This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.
The onsite spa has couples treatment room(s). Services include deep-tissue massages, sports massages, Swedish massages, and body scrubs.
In addition to a full-service spa, Hive Cancun features an outdoor pool and a steam room. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Complimentary uncovered self parking is available on site.

Hive Cancun is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:30 AM.
Hive Cancun has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room

Family friendly

  • In-room kitchenette
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Espresso maker
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hive Cancun Hotel
Hive Cancun Cancun
Hive Cancun Hotel Cancun

Hive Cancun Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 291 out of 568 reviews
Rating 8 - Good. 135 out of 568 reviews
Rating 6 - Okay. 72 out of 568 reviews
Rating 4 - Poor. 30 out of 568 reviews
Rating 2 - Terrible. 40 out of 568 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Arthur

Traveled with family
Liked: Staff & service, property conditions & facilities
The rooftop pool, the snack in the room we did know there was a charge
Stayed 2 nights in Dec 2024

2/10 Terrible

Simon, Markham

Disliked: Cleanliness, staff & service, property conditions & facilities
Too dirty noisy and awful breakfast
Stayed 1 night in Jan 2025

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities
beautiful property
Stayed 3 nights in Jan 2025

10/10 Excellent

Lizzette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are just waiting for the refund of the deposit of 100 US dollars for each room, we have been waiting for more than 24 hours since we left.

2/10 Terrible

Nibaldo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE AWARE and PLEASE DO NOT STAY THERE. I had to beg in order for me to get my VIP benefits. Also, they made me pay extra money which they say is for “resort fee or taxes”. This was not mentioned on Expedia site!!! I dont even know why expedia allow this hotel to be listed as VIP hotel. Note: For you all protection use a card that will give you protection by any fraudulent charge and if you decide to stay anyways please make a video of the condition of the room as soon you enter.
Stayed 1 night in Jan 2025

4/10 Poor

Kwasi

Traveled with partner
Liked: Staff & service, property conditions & facilities
If you are going to Cancun for like a party vacation , this hotel is not it . If you need some few days away from home to go read or do soul searching then yes . The breakfast is such a lie . They cut three piecies of fruit and orange juice in a little cup . That’s it . Anything else you have to pay . It’s a good stop for one or two days stay but definitely not like a hotel stop . Don’t book transportation through hotel either cuz they left us stranded at the airport
Stayed 4 nights in Dec 2024

4/10 Poor

Jon

Liked: Room comfort
Disliked: Staff & service

Cash is king

The interior and exterior of the hotel was beautifully done. The staff and the false promises on the booking website was what made our experience bad. The staff barely spoke English, and we had to ask three times before getting requested services. When we arrived there were 2 extra beds in our room, and when we asked for them to be remove since we didnt need them, it took 3 days before someone came, even though we asked multiple times. The kitchen in the room, which was not fully equipped, as written on the website, didnt work either. We almost had to 'force' the staff into our room to have them help us fix the hotplate. If you wish to cook, you need to request the equipment from the staff, but you still dont get anything to clean with, or a cooking board and propper knife to cut with. On the website it also states that there will be free drinking water. This meant that you only get 0.4ml per person, per day. The breakfast was also not a highlight and completely free as written in the booking. It consist of toastbread, a toaster, and six bowls of cereal topping (ants were crawling out of it), but if you want yoghurt or milk, you need to pay for it. You get a few slices of fruit served to your table, and if you ask for more you need to pay for it. The staff presents you with a bill and says everything is included, except for the service, implying that we need to pay them in tips. The staff will look as you are are paying to make sure you leave a tip. 4 stars but should be 2.
Stayed 5 nights in Dec 2024

8/10 Good

Diana-Lee

Liked: Cleanliness, staff & service
Everything was okay but room took a long time to cool off. They definitely need to keep the ac on before you arrive
Stayed 1 night in Jan 2025

6/10 Okay

Dmitriy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arriving at the hotel, I was ignored at the front desk for about 15–20 minutes. It was a baffling experience—they showed no concern that I was waiting. I had to repeatedly approach them before they finally assisted me. The customer service was terrible. As an Expedia VIP, I was supposed to receive a food and beverage credit as well as a room upgrade. However, when I inquired about the credit, the staff had no idea what it was, and I never received it. Aside from the poor customer service, I only stayed for one night, and the hotel itself appeared to be in good condition with well-maintained rooms. Unfortunately, the negative customer service experience left a lasting impression.
Stayed 1 night in Dec 2024

8/10 Good

TOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Eleazar

Stayed 3 nights in Dec 2024

4/10 Poor

sierra

Stayed 2 nights in Dec 2024

10/10 Excellent

Ishrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

uniqua

Stayed 3 nights in Dec 2024

4/10 Poor

Sebastian Salcedo, Corona

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hive Cancun needs to educate staff customer service. The continental breakfast is just fruit bowl of about six small pieces of fruits. I asked for iron and iron board, said it will come and never did. Room was too loud next to the busy street. Housekeeper cleans and fixes the bed cover and linen but left the trash full, no refill or coffee pods. It was not worth to be in this hotel. Too far from the highlights cancun or activities. Save your money and go else where.
Stayed 7 nights in Dec 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Archele Andreifania

Stayed 3 nights in Dec 2024

10/10 Excellent

Ismelda Perez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely wonderful stay at Hive Cancun! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The room was immaculate, beautifully decorated, and equipped with all the amenities I needed for a comfortable stay. The hotel’s location was perfect—close to major attractions yet tucked away enough for peace and quiet. The dining options were excellent, with a variety of delicious dishes that exceeded my expectations. I especially loved the breakfast spread—it was fresh, abundant, and catered to different dietary preferences. The property itself was stunning, with well-maintained facilities and thoughtful touches everywhere. The pool and spa were a highlight for me—perfect for unwinding after a busy day. I can’t recommend this hotel enough! It’s clear they genuinely care about creating a memorable experience for their guests. I’ll definitely be returning for another stay!
Stayed 3 nights in Dec 2024

2/10 Terrible

Amal Farah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They give me snacks without letting me know I will be charged for that, on the website it says breakfast is included, but there’s no breakfast included only coffee. It also shows on the website you can use the sauna on the steam room, but it’s an extra cost, and nobody knows they don’t tell you that ahead of time. Overall, the hotel was clean, but the staff was absolutely horrible and all the things on the website shows that they serve they don’t at all and I would not stay the hotel again.
Stayed 23 nights in Nov 2024

8/10 Good

Aminata Dia Daouda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was good overall; however, the breakfast is disappointing.
Stayed 4 nights in Dec 2024

8/10 Good

Miguel Francisco

Stayed 1 night in Nov 2024

6/10 Okay

Anna

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Expedia and this hotels website said they have an airport shuttle. I messaged the hotel inquiring about an airport shuttle one day before our arrival I received an automatic response that someone will be available to assist me soon. After no response in eight hours, A messaged again, same response. Then when we landed at the airport, I messaged them and tried to call them and only received an automatic message. We had to pay for an expensive cab. When we got to the hotel, they did not have a key for us because their software was down so only one of us could leave the room or we had to ask to be let back in. Warning the coffee pods are an additional three dollar charge per pod!!!! They only give you two one decaf one regular. Room was OK. The staff just seemed to be unable to do their job, maybe because of management… Huge water leak in the lobby. Also, it’s not that cheap so, why would anybody stay here?
Stayed 1 night in Dec 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the pool that was above our room could’ve been cared for a lot better maybe covered up so that the dirt and debris can’t get into it the breakfast that was included could’ve been a lot better I’ve never seen such and having a microwave in the rooms would’ve been great we had so much leftover food that we could’ve reheated and eaten but we did have a great time and would definitely be back
Stayed 4 nights in Dec 2024

6/10 Okay

ROMEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 2 nights in Dec 2024