10/10 Excellent
Francisco
Traveled with family and small children, Business traveler
Apr 4, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Francisco
Stayed 1 night in Apr 2025
Hotel 28
3.0 star property
Choose dates to view prices
Photo gallery for Hotel 28
Reviews
1010 out of 10
Exceptional
Popular amenities
- Bar
- Breakfast available
- Pool
- Housekeeping
- Kitchen
- 24/7 front desk
Explore the area
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
- Plaza 288 min walk
- Plaza Las Americas4 min drive
- Cancun Mall5 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)26 min drive
Room options
View all photos for Standard Suite
Standard Suite
- 581 sq ft
- Sleeps 6
- 2 King Beds
View all photos for Deluxe Suite
Deluxe Suite
- 581 sq ft
- Sleeps 6
- 2 King Beds
View all photos for Junior Room
Junior Room
- 215 sq ft
- Sleeps 3
- 1 King Bed
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About this property
Hotel 28
3-star hotel in Downtown Cancun
Along with an outdoor pool, this hotel has a poolside bar and a seasonal outdoor pool. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour front desk.
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature memory foam mattresses. 45-inch Smart televisions come with digital channels and Netflix. Accommodations at this 3-star hotel have kitchens with stovetops, separate dining areas, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.
Hotel 28 features an outdoor pool and a terrace. Wireless Internet access is complimentary. A poolside bar is on site where guests can unwind with a drink. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary uncovered self parking is available on site.
Hotel 28 has designated areas for smoking.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Children aged 10 and younger eat free breakfast.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 50+ Mbps
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
- Free beach shuttle
- Free secured, uncovered self parking on site
Food and drink
- Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: MXN 200 per person
- A poolside bar
Things to do
- Outdoor pool
Family friendly
- In-room kitchen
- Mini-fridge
- Outdoor pool
- Separate in-room dining area
Conveniences
- 24-hour front desk
Guest services
- Housekeeping (daily)
Outdoors
- Beach towels
- Dock
- Outdoor furniture
- Pool loungers
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Stair-free path to entrance
- Well-lit path to entrance
More
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
- Hypo-allergenic bedding
- Memory foam mattress
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 45-inch smart TV with digital channels
- Netflix
- Streaming services
Food and drink
- Coffee/tea maker
- Cookware, dishware, and utensils
- Espresso maker
- Free bottled water
- Kitchen
- Mini-fridge
- Minibar
- Separate dining area
- Stovetop
More
- Access via exterior corridors
- Air conditioning (climate-controlled)
- Desk
- Individual decor
- Individual furnishings
- Laptop workspace
- Mobile key entry
- Safe
- Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 16
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Children aged 10 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
- Fee for local cuisine breakfast: approximately MXN 200 per person
- Airport shuttle fee: MXN 500 per room (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
The seasonal pool will be open from April 01 to March 31
Pool access available from 9:00 AM to 10:00 PM
Property is also known as
Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun
Hotel 28 Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 3 out of 3 reviews
10 - Excellent
3
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 3 reviews
2 - Terrible
0
10/10
Cleanliness
10/10
Staff & service
6.0/10
Amenities
10/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Keyla Getzel
Apr 21, 2025
Excelente todo me encantó mucho, el hotel es nuevo y el servicio y ambiente muy bien
Keyla Getzel
Stayed 1 night in Apr 2025
10/10 Excellent
JESSICA
Traveled with family
Apr 14, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia en el Hotel
Es un hotel MUY seguro, limpio y cuenta con lo necesario. Muy cercano de tiendas, mercado, farmacias. Lo recomiendo mucho, el personal fue amable y los costos accesibles.
Pd. En el mercado, fuimos estafados por la gente que tiene un local de venta de paquetes turísticos, tengan cuidado. No contraten con ellos.
JESSICA
Stayed 2 nights in Apr 2025