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Hotel 28

3.0 star property

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Photo gallery for Hotel 28

Experience the warm and inviting atmosphere of this hotel, featuring a pool area with lounge chairs and a water feature.
Front of property
Exterior
Enjoy a convenient kitchenette with a coffee maker and kettle, perfect for preparing a morning brew.
Enjoy casual dining under a shaded area with a wooden table and comfortable seating for four.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Plaza 28
    ‪6 min walk‬
  • Cancun Mall
    ‪4 min drive‬
  • Langosta Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

1 bedroom, hypo-allergenic bedding, memory foam beds, minibar

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

1 bedroom, hypo-allergenic bedding, memory foam beds, minibar

Two Bedroom Deluxe Suite

  • 581 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, hypo-allergenic bedding, memory foam beds, minibar

Studio Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel 28

3-star hotel in Downtown Cancun
Along with an outdoor pool, this hotel has a poolside bar and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided.
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Hotel 28 features an outdoor pool, a terrace, and room service (during limited hours). Wireless Internet access is complimentary. A poolside bar is on site where guests can unwind with a drink. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Complimentary uncovered self parking is available on site.

Hotel 28 has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 150 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Dock
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 500 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Hotel 28 Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 30 out of 34 reviews
Rating 8 - Good. 3 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Yanelis, laudehill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very clean incredibly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen servicio

Excelente.
Caja de seguridad.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria Irma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find the Fun

Last minute. Very reasonably priced. Nice front desk staff that helped me find the fun.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.
Stayed 10 nights in Jun 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Jill

Traveled with partner
Great place to stay if you have an early flight out of the Cancun airport
Stayed 1 night in Jun 2025

10/10 Excellent

Yunus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2025

10/10 Excellent

LEONIDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
Stayed 1 night in May 2025

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
Stayed 4 nights in May 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms. Currently renovating but did not interfere with the excellent attention of the staff and the comfort and cleanliness of the room. Pool was perfect temperature and very clean. Great place to stay in Cancun Centro!
Stayed 1 night in May 2025

10/10 Excellent

Ezdemmienes Kosh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new property was such a surprise. We felt safe and comfortable throughout our stay. The staff were all super kind and helpful. The market is right across the street and lines of different restaurants are walkable along with a grocery store as well. I would very much recommend staying here!
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Stayed 1 night in Apr 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jesus Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfechos

Una estancia corta pero muy agusto
Stayed 1 night in Jul 2025

10/10 Excellent

Ramin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After more than 70 countries and couple of hundreds hotels i most say that this is my Top 5. Didnt expect this kind of place outside the resort. We didnt wanted to staybatvthe crowded resort area so this was à jackpot. The place is spottless and Really good service. This is like an luxury hotel and your own home. We stayed for 10 nights with our boys. We were really taked care from the first minute, you can see that they really care about you. The staff are amazing and they make you feel at home, the hotel is super clean and you can also cook your own food. You have really good Tacos around the corner with local people. My last word is WOW and
Stayed 10 nights in Jun 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, todo muy limpio y nuevo. Buena atención
Stayed 1 night in Jun 2025

10/10 Excellent

gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo amabilidad y todos nuevo
Stayed 2 nights in Jun 2025