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Hotel Capital Center

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Capital Center

Interior
Front of property
Outdoor pool
Restaurant
Family Room | Free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
Marañón, Cancun, QROO, 77509
  • Plaza 28
    7 min walk
  • Las Palapas Park
    8 min walk
  • Mercado 23
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Family Room

Family Room | Free WiFi

Family Room

  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Room

Standard Room | Free WiFi

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room

Junior Room | Free WiFi

Junior Room

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Pool

Sunlight Hotel

Pool
Parking included
Free WiFi
Air conditioning
3.1 out of 5, (12)
The price is $77
per night
$96 total
includes taxes & fees
Jan 2 - Jan 3
Sunlight Hotel

About this property

Hotel Capital Center

3-star hotel in Downtown Cancun
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a coffee shop/cafe, concierge services, and a 24-hour front desk. Change of towels is available on request.
Hotel Capital Center offers 15 accommodations. This Cancun hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

This Cancun hotel also offers an outdoor pool, tour/ticket assistance, and concierge services. Onsite uncovered self parking is complimentary.

Hotel Capital Center has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Hotel Capital Center has a restaurant on site.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Hotel Capital Center
Hotel Capital Center Hotel
Hotel Capital Center Cancun
Hotel Capital Center Hotel Cancun

Hotel Capital Center Reviews

Reviews

6.2
Rating 10 - Excellent. 17 out of 62 reviews" "
Rating 8 - Good. 8 out of 62 reviews" "
Rating 6 - Okay. 11 out of 62 reviews" "
Rating 4 - Poor. 12 out of 62 reviews" "
Rating 2 - Terrible. 14 out of 62 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Norman R

Stayed 1 night in Jul 2024

2/10 Terrible

Jayven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Writing this review as a FOREIGN traveler who doesn’t speak Spanish. Overall, had a terrible experience with this hotel. Our room had a horrible smell to it, even worse in the bathroom. Continental breakfast was just an open bag of cereal. Halfway through our stay our power got shut off, only to our room which was odd. Every other room had power except ours. It took the staff over 24 hours to turn our power back on. The lady at the front desk was very nice, but the rest of the staff weren’t helpful. This was also by far the noisiest hotel I’ve ever witnessed. Starting from around 2am to 10am we would just hear music and people yelling the entire time, the walls are paper thin. It was incredibly hard to even sleep. Do not recommend for travelers.
Stayed 4 nights in Jul 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience overall
Stayed 3 nights in Jul 2024

4/10 Poor

Lizbeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Selected pay at hotel option and their credit card machine was down. They only took cash and said they didn’t have change either. Was also very loud in the morning and the beds were uncomfortable.
Stayed 1 night in Jul 2024

4/10 Poor

Ricardo, Medley

Traveled with family and small children
Disliked: Staff & service, amenities
the staff that welcomed us was very irresponsable, didnt know anything about our stay.
Stayed 1 night in Jun 2024

2/10 Terrible

Elsa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One star hotel
The other guests there seemed more like tenants than guests, yelling to each other in the hallways and having personal phone calls right outside our door. The hotel is VERY deteriorated and the bathroom was disgusting!
Stayed 1 night in Jul 2024

6/10 Okay

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and poor breakfast
We wouldn’t stay here again. The room was spacious with good AC but it needed a very good clean! The corridors and reception area needed a clean too. The shower smelt of stagnant water. I’m not sure how frequently the pool water is changed. The breakfast was very poor with just cornflakes or choco balls with milk, a plate of watermelon and dry bread with jam. The only drink available was coffee. The positive was the location if you’re wanting to stay downtown and the price. It is cheap and you can walk to the main street and there is an outside food court of Mexican food nearby for dinner. Otherwise take an Uber elsewhere.
Stayed 3 nights in Jun 2024

2/10 Terrible

Joshua and Lydia

I can't say much about this hotel because even though we had a reservation through Expedia when we arrived at the hotel we had to sit in the lobby for about 30 minutes and were then told that they didn't have a room for us and that we should go to a different hotel about 10 minutes away. After a long day of travel, we were extremely frustrated. Thankfully the other hotel (Cancun International Suits) was very accommodating. It was a much nicer hotel, and they matched the price that was on our original reservation.
Stayed 2 nights in Jun 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jamie

Stayed 1 night in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in bad condition. When you got into the room you could smell mould and the rooms were very thin, so there was a lot of noise at night from pool table upstairs and cars outside. Breakfast was coco pops or 3 pieces of sad fruit and bread
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 10 nights in Mar 2024

8/10 Good

Jenny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One room at the Inn
Second reservation at this hotel on this trip. They only reserved one room instead of two. This time they managed to get a second room for us. The staff was wonderful both times in trying to help us out.
Stayed 1 night in Apr 2024

2/10 Terrible

Jenny

Traveled with group
No room at the Inn
We actually had to find another hotel. Although we had a confirmed booking of two rooms, they only had one room with one bed. They were apologetic but couldn’t accommodate us, even with a confirmed booking. It was late and we were tired. The gal on duty at the time really tried to help us.
Stayed 1 night in Mar 2024

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Samuel

Stayed 6 nights in Mar 2024

2/10 Terrible

zaida

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelly pillows not t clean bed sheets
Stayed 2 nights in Mar 2024

4/10 Poor

Ruth, Las vegas

Disliked: Amenities
Need a lot of mantenimiento
Stayed 1 night in Mar 2024

6/10 Okay

caren

Disliked: Cleanliness, staff & service, property conditions & facilities
la calidad de la atención no es adecuada, las zonas comunes no funcionan correctamente, ofrecen un desayuno el cual no es de buena calidad
Stayed 4 nights in Mar 2024

2/10 Terrible

ANGEL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Services
Dirty towels, only coffee they charge all eggs, internet and tvs problems, not hot water. Bad services!!
Stayed 4 nights in Feb 2024

6/10 Okay

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😔 no tenian agua por un par de veces y la TV nunca pudimos verla pero los cuartos bien limpios y ellos muy amables
Stayed 1 night in Feb 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security
Stayed 2 nights in Feb 2024

10/10 Excellent

Henrique

Stayed 2 nights in Feb 2024

6/10 Okay

Javier

Traveled with family
the location.
Stayed 2 nights in Feb 2024