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Hotel Caracol Puerto Morelos

3.0 star property

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio
Balcony
Property grounds
Junior Studio
Junior Studio | Private kitchen

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪3 min walk‬
  • Puerto Morelos Town Square
    ‪4 min walk‬
  • Puerto Morelos Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio

Junior Studio

  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

Similar properties

Beach/ocean view

Hotel Arrecifes Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.1 out of 5, Very Good, (505)
The price is $101
per night
includes taxes & fees
May 25 - May 26
Hotel Arrecifes Suites

About this property

Hotel Caracol Puerto Morelos

3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and free WiFi in public areas. Housekeeping is available on request.
Hotel Caracol Puerto Morelos offers 15 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Hotel Caracol Puerto Morelos features a terrace and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access.

Hotel Caracol Puerto Morelos is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Hotel Caracol Puerto Morelos Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 21 out of 43 reviews
Rating 8 - Good. 11 out of 43 reviews
Rating 6 - Okay. 9 out of 43 reviews
Rating 4 - Poor. 1 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Takami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025

8/10 Good

Laventrice

Liked: Cleanliness, staff & service, room comfort

Caracol in puerto Morelos

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Stayed 1 night in Feb 2025

8/10 Good

Lewis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Juan C

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Stayed 1 night in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Bed was very firm.
Stayed 7 nights in Dec 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

8/10 Good

Lynn

Stayed 7 nights in Feb 2024

8/10 Good

Natalia

Stayed 5 nights in Feb 2024

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

duncan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Good place to stay

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoping, Beijing

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023

6/10 Okay

Fritz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Stayed 15 nights in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Travis

Stayed 4 nights in Feb 2023

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located , not noisy

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff at Hotel Caracol

Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Stayed 4 nights in Dec 2022

8/10 Good

Samuel

Stayed 7 nights in Aug 2022

8/10 Good

ABilly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all great
Stayed 14 nights in Jan 2022