See all properties

Melia Casa Maya Cancun All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Exterior
Exterior
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Housekeeping
  • Laundry

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

  • Ocean view
  • 872 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • Ocean view
  • 1119 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Ocean View

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

  • Ocean view
  • 872 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • Sleeps 5
  • 1 King Bed

Similar properties

Premium bedding, free minibar, in-room safe, blackout drapes

Wyndham Alltra Cancun All Inclusive Resort

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (5830)
$306 nightly
The price was $360
The price is $306 total
includes taxes & fees
Wyndham Alltra Cancun All Inclusive Resort

About this property

Melia Casa Maya Cancun All Inclusive

4-star property in Zona Hotelera
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

Dining is available at one of the property's 4 restaurants. Guests can unwind with a drink at one of the property's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a garden and a terrace. Complimentary uncovered self parking is available on site.

Melia Casa Maya Cancun All Inclusive is a smoke-free property.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 106 reviews
Rating 8 - Good. 35 out of 106 reviews
Rating 6 - Okay. 12 out of 106 reviews
Rating 4 - Poor. 3 out of 106 reviews
Rating 2 - Terrible. 5 out of 106 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Charles Paul, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience
Stayed 5 nights in Jan 2025

10/10 Excellent

Tailai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!
Stayed 6 nights in Feb 2025

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Adrian I Fernandez de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property that just opened as I was stole on December. They are still working on areas and finishing rooms and others so you definitely can see some of those things but overall I think the hotel is looking great and it will be fantastic by the time they finish with it. In a separate note the staff is incredibly great and helpful. They work very hard to make the guests feel happy and they will take care of them and make it right when things are not thank you so much for that.
Stayed 5 nights in Jan 2025

8/10 Good

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small compare to other resorts, but I think that's what makes it a gem. You have a sense of community. The staff is amazing, I have zero complaints about them The hotel is well maintained, very clean. I would go back
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas, Pritchard BC

Stayed 7 nights in Jan 2025

8/10 Good

Niki

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Stayed 6 nights in Jan 2025

10/10 Excellent

JORGE DE LA PEÑA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved out stay at Casa Maya. There are some bad reviews, but the property is definitely working on getting everything on line. We had a king suite with an ocean view on the 7th floor. The room was huge. Everything is new. We were extremely happy. The entire staff was friendly and helpful. I wish I could have gotten everyone's names but a big shout out to our waiters Didier and Oscar. The dining options are limited at this property. The buffet is small, but had something for everyone. Always clean and wonderful wait staff. Our favorite meals were at Cape Nao. The filet and NY steak were cooked to perfection. We dined at Casa Nostra one night, and it was good. The beach at this property is really nice, and they keep it very clean. Tons of beach chairs and also plenty by the pool. There were a lot of families staying while we were there. We are retired and not traveling with children, but I can see the appeal to families. The splash pad and water slides looked like fun! The activities crew had families involved with games on the beach and in the pool. They had to punt a couple of days because of bad weather, and got games going indoors. Antonio and Christopher were good at checking in with guests and keeping them up on what was on the schedule. I would not hesitate to recommend this property.
Stayed 7 nights in Jan 2025

6/10 Okay

tiffany reynolds

Stayed 1 night in Jan 2025

10/10 Excellent

DANIEL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a phenomenal experience with this hotel. The rooms were amazing, the restaurant was great, the staff was amazing very friendly great people great hospitality
Stayed 4 nights in Jan 2025

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente option for Casual Resort with family. I was scared due to the bad previous reviews but I was surprised with amazing hotel. The hotel is new and modern , looks exactly like photos. It is a real all-inclusive ( foods and drinks available all time, activities and waterpark, no surprises ). Amazing and friendly staffs that are always available to serving and make guest happy. There is not gym, but Antonio and his recreation team are great and full of energy to keep us busy with activities ( paddle boarding, yoga, aqua gym, aquatic polo, volleyball ). Diana made the best ovo estrelado and omeletes at breakfast. Carlos, Palmira and Cyntia were amazing helping us with early check in and late check out. Jesus , the concierge, gave us a great tips about transportation and where we should do shopping . The beach is perfect, a lot chairs, calm ocean and white and clean sand !!! Hotel cleans the beach regularly. My 11 y daughter was very happy with pool and waterpark .My husband was very satisfied with food service at beach ( Mauricio ) and all bartenders . This hotel deserves higher rate and starts for sure!!!
Stayed 5 nights in Jan 2025

6/10 Okay

Jessica

Stayed 5 nights in Dec 2024

4/10 Poor

Albin, Boise

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rafal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice place
Stayed 8 nights in Jan 2025

8/10 Good

Marcio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Stayed 7 nights in Jan 2025

2/10 Terrible

BASSEM

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

8/10 Good

Noemi

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Charity, Oconomowoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights at the end of December 2024 and had a great time. They had just reopened after the remodel so there were little hiccups along the way (like forgetting to put out the butter-again nothing extreme just little things) but nothing that affected our stay in a negative way. We got brand new towels, fresh paint, new beds and bedding, clean rooms and plenty of food to eat. The waterpark was great for my kiddos and I loved the slides myself. Hands down-the staff was the best part. They were so kind and helpful always with a smile. We had a great time and would come again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome water park. Friendly staff.
Stayed 6 nights in Dec 2024

4/10 Poor

alaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Yuwei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024