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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
Water park
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | 1 bedroom, down comforters, minibar, soundproofing

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 1119 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | 1 bedroom, down comforters, minibar, soundproofing

The Level, Room, Ocean View

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | 1 bedroom, down comforters, minibar, soundproofing

Melia Room, Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | 1 bedroom, down comforters, minibar, soundproofing

Melia Suite Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Apartment Standard

1 bedroom, down comforters, minibar, soundproofing

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

View all photos for Suite Superior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Family Suite -8 guests- Superior with Ocean View

  • Ocean view
  • Sleeps 10

View all photos for Room Standard

1 bedroom, down comforters, minibar, soundproofing

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4

View all photos for Suite Superior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 5

View all photos for Room Standard with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Room Standard with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Room Superior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room Superior with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

Family Suite -8 guests- Superior with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

Suite Superior with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

Room Standard with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 1
  • 2 Double Beds

View all photos for Suite Junior with Ocean View

1 bedroom, down comforters, minibar, soundproofing

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 5

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About this property

Melia Casa Maya Cancun All Inclusive

4-star property in Zona Hotelera
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

Dining is available at one of the property's 4 restaurants. Guests can unwind with a drink at one of the property's 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a garden and a terrace. Complimentary uncovered self parking is available on site.

Melia Casa Maya Cancun All Inclusive is a smoke-free property.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 87 out of 193 reviews
Rating 8 - Good. 58 out of 193 reviews
Rating 6 - Okay. 23 out of 193 reviews
Rating 4 - Poor. 14 out of 193 reviews
Rating 2 - Terrible. 11 out of 193 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Regan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Pouyan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect ❤️
Stayed 5 nights in Apr 2025

8/10 Good

Angelica, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Stayed 4 nights in Apr 2025

8/10 Good

Laura Louise

Traveled with family and small children
Liked: Amenities
We enjoyed the smallness of this resort. Everything was so accessible.
Stayed 6 nights in Apr 2025

6/10 Okay

DESEREE

Traveled with family and small children
We just go home from a 5 day stay. We had upgraded our room before our stay since a discounted price was offered. What came with that was a concierge service, upgraded room and access to all 3 restaurants. Initially it seemed like a great added service. We were told we would have our own check in /out special services, which was only provided after. 20 minutes of waiting in line. Room ended up not having much of an upgraded look to it at all. Honestly for the hotel being recently renovated, the room was lack luster , bathroom had a rusty faucet and the shower area was very dark. Italian restaurant is hands down the best one there. Limited options at the other 2. If you do not upgrade to the level experience you then only have 2 options, 1 of which you need a reservation and they are only open at night. Most of the staff were very friendly. Lobby bartender Fernando was amazing. Antonio who works as the activity staff was a blast. All that being said they did recently change from being a time share resort to an all-inclusive resort. I feel this a big change for the staff and the current time share holders. They do also offer day passes at this resort as well to give a perspective of the different options available here . Kids water park was the best. Things to keeps in mind if visiting : They have no TV’s around the hotel(lobby bar or outside bar). If you enjoy watching sports this may hinder your decision to stay here. The masters were on and we had to use our phone.
Stayed 5 nights in Apr 2025

6/10 Okay

My

Disliked: Property conditions & facilities
Building out dated
Stayed 6 nights in Apr 2025

6/10 Okay

Yuridiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers many positive aspects, including spacious rooms and an ocean view I would rate a 7 out of 10. The pool and water park are excellent for children. Staff were consistently polite and courteous. However, the overall rating is three stars due to the subpar quality and taste of the food. The buffet selection is limited, and improvements are needed in this area. While the Casa Nostra restaurant was enjoyable, requiring reservations limits accessibility.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Pritpal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Katerina

Very nice setting of the property right on the shore. Very clean around and unit was very clean and spacious. The food and beverage in buffets and restaurants was good and tasty.! The only suggestion if hotel will provide more bottles of water.
Stayed 7 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was great! I liked
Stayed 5 nights in Mar 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness
The location is a bit outdated and it has a humidity smell. Elevators are small. Rooms have a good size but it feels weirdly. Beds are too hard for my personal comfort. Water gets all over the floor from the shower area. It takes a while for staff to refill the buffet area. Staff seemed slow or it felt like they were understaffed however the staff were very kind. I’m glad I had the “level”. Nice beach with calm water, it’s perfect for kids.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marie Joanne Maxine, Orillia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here with our two young kids (ages 3 and 7 months). The resort was conveniently small, which made it easy to get back to the room for naps — a huge plus when traveling with little ones. We were pleasantly surprised with a free upgrade to a suite, and the room was dark and soundproof, perfect for both night sleep and daytime naps. The food was varied and delicious every day, and the service was consistently great. We loved the beautiful beach and pool — it was never too busy, so there was no stress about rushing out early to save chairs. There were always loungers available. A couple of suggestions for improvement: adding more stroller-friendly ramps throughout the resort would make it easier to get around, and offering a way to stream or watch the nightly shows from the room would be amazing for parents with sleeping kids who still want to enjoy the entertainment. All in all, a great experience for a young family — we’d definitely return!
Stayed 9 nights in Mar 2025

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under new renovations, very clean and modern
Stayed 7 nights in Mar 2025

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I highly recommend this place
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrianus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melia Casa Maya is an all inclusive resort that felt like a small boutique hotel while we were there. The pool is not the biggest, it doesn't have as many restaurants as other resorts, but the staff is super friendly (for the most part) and their courtyard and beach area feel very sheltered. Overall we had a great time, we had the pleasure of enjoying a swim-up suite which was a game changer for us with young kids (8 an 10), it gave us a lot of room to just sit back and relax without having to worry about sunbeds being available at the main pool. Food-wise it's not the best, and that mostly reflects in the lack of choice. We tried the Italian restaurant, didn't like it at all, we ate at the Cape Nao twice, also wasn't necessarily our favorite.. but the buffet was very very similar every night, despite "theme's" being advertised by the concierge. The food at the buffet was fine, but pretty much the same almost every night. All that said, we had a great time and enjoyed the super friendly staff. There's a booth for water based adventures like parasailing, sea-doo-ing, that also hands out the towels. It's not cheap, but a lot of fun, definitely worth having a chat with the fellow in there. If you have young(er) kids, don't overlook kidsdom, the children's club. It's not a huge entertainment heavy thing, but the ladies that run it are amazing and despite their ages our kids had a ton of fun going there.
Stayed 10 nights in Mar 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
Stayed 7 nights in Mar 2025

6/10 Okay

Emanuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is nice here, kids would love it here.
Stayed 3 nights in Mar 2025

8/10 Good

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mario

Stayed 5 nights in Mar 2025

8/10 Good

Clinton

Liked: Cleanliness
Stayed 7 nights in Mar 2025

10/10 Excellent

Kostiantyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family vacation at this hotel and truly enjoyed our stay. Despite our late arrival, the reception team was incredibly helpful in accommodating our room request, ensuring we had a spacious and quite room with a beautiful seafront view. The hotel has a nice modern renovation, which gives it a fresh and stylish feel. Our kids had an amazing time at the aqua park, which was definitely a highlight for them. The beach was wide and beautiful, though it did get quite crowded with locals over the weekend. The Level lounge was a nice touch, offering a more private and relaxing space to unwind or work during the day. Dining at Cape Nao was another memorable part of our trip, offering great food and a lovely atmosphere. The only downsides were the limited selection at the main restaurant—we also expected more fruits and veggies—and the lack of a gym. A special thanks to Lilly, the concierge, who made our stay even more comfortable with her attentive service. Overall, we had a great time and would recommend this hotel, especially for families looking for a fun and relaxing beachside getaway!
Stayed 8 nights in Mar 2025

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and her friends recently stayed at the beautiful, newly updated Melia Casa Maya Cancun All Inclusive in Cancun, and it was an amazing experience. The renovations made everything feel fresh and modern, with stunning decor and a relaxing atmosphere. The staff was incredibly friendly and welcoming, especially Fernanda, who went above and beyond to make our stay special. The food was excellent, with a great variety of delicious options every day. I would definitely stay here again and highly recommend it to anyone visiting Cancun!
Stayed 5 nights in Mar 2025