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Hotel Chi Ibal Hu Cancun

2.0 star property

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Photo gallery for Hotel Chi Ibal Hu Cancun

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Shower, towels, soap, shampoo
Reception
Exterior

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
C. 35 Nte. 63, Cancun, QROO, 77513
  • Las Palapas Park
    ‪16 min walk‬
  • Plaza 28
    ‪18 min walk‬
  • Cancun Mall
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 Double Bed

Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Studio Suite, Multiple Beds

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, Multiple Beds

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Studio Suite, 2 Twin Beds

Deluxe Studio Suite, 2 Twin Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hotel Chi Ibal Hu Cancun

Hotel in Downtown Cancun
Concierge services, a 24-hour front desk, and tour/ticket assistance are available at this hotel. WiFi in public areas is free. Housekeeping is available once per stay.
Hotel Chi Ibal Hu Cancun offers 22 accommodations with air conditioning. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided once per stay.
Hotel Chi Ibal Hu Cancun features tour/ticket assistance and concierge services. Wireless Internet access is complimentary.

Hotel Chi Ibal Hu Cancun has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Chi Ibal Hu Cancun Hotel
Hotel Chi Ibal Hu Cancun Cancun
Hotel Chi Ibal Hu Cancun Hotel Cancun

Hotel Chi Ibal Hu Cancun Reviews

Reviews

5.0
Rating 10 - Excellent. 29 out of 155 reviews
Rating 8 - Good. 20 out of 155 reviews
Rating 6 - Okay. 19 out of 155 reviews
Rating 4 - Poor. 8 out of 155 reviews
Rating 2 - Terrible. 79 out of 155 reviews

4.8/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Grant

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
Stayed 1 night in Jul 2024

2/10 Terrible

mario

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in deplorable condition and look nothing like the photos provided
Stayed 7 nights in Jun 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Words do not describe!

Our stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.
Stayed 2 nights in Jul 2024

6/10 Okay

Rocky

Disliked: Property conditions & facilities
Staff are nice.
Stayed 4 nights in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here. Really terrible
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria, Carmichael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024

8/10 Good

Vivia

Traveled with family
Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service
Shops are nearby
Stayed 3 nights in Feb 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
Stayed 1 night in Feb 2024

6/10 Okay

Samuel Wilson

Stayed 7 nights in Feb 2024

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
Stayed 4 nights in Feb 2024

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Stayed 1 night in Jan 2024

2/10 Terrible

Luz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

2/10 Terrible

Erick

Stayed 5 nights in Jan 2024

2/10 Terrible

Julian

Stayed 2 nights in Jan 2024

4/10 Poor

Keith

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Ruben

Stayed 1 night in Dec 2023

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023

2/10 Terrible

Paul, Fort Worth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…
Stayed 2 nights in Dec 2023

2/10 Terrible

Florencia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Stayed 1 night in Dec 2023

2/10 Terrible

Margarita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. Horrible experience!!!!
Stayed 3 nights in Dec 2023

2/10 Terrible

Romualdo P

Stayed 2 nights in Dec 2023

2/10 Terrible

Zeel

Stayed 1 night in Dec 2023

2/10 Terrible

alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them
Stayed 10 nights in Dec 2023