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Hotel Colonial San Carlos Cancún Centro

2.0 star property

Choose dates to view prices

Photo gallery for Hotel Colonial San Carlos Cancún Centro

Reception
Front of property
Standard Room | Balcony view
Reception
Family Suite | Bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Cedro, Cancun, QROO, 77500
  • Plaza 28
    ‪19 min walk‬
  • Cancun Mall
    ‪5 min drive‬
  • Puerto Cancun Marina Town Center
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Triple Room

Triple Room | Bed sheets

Triple Room

  • Sleeps 3
  • 1 Large Twin Bed and 2 Double Beds

View all photos for Classic Room

Shower, towels, soap, shampoo

Classic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Bed sheets

Standard Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Bed sheets

Family Suite

  • City view
  • Sleeps 4
  • 4 Double Beds

View all photos for Basic Single Room, Non Smoking, Private Bathroom

Basic Single Room, Non Smoking, Private Bathroom | Bed sheets

Basic Single Room, Non Smoking, Private Bathroom

  • 172.2 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Comfort Double Room | Bed sheets

Comfort Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Economy Room

Economy Room | Bed sheets

Economy Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Colonial San Carlos Cancún Centro

Hotel in Downtown Cancun
This smoke-free hotel features a 24-hour front desk and free WiFi in public areas.
Hotel Colonial San Carlos Cancún Centro offers 24 accommodations. 18-inch LCD televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Wireless Internet access is complimentary.

Hotel Colonial San Carlos Cancún Centro is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 18-inch LCD TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Colonial San Carlos
Colonial Carlos Cancun Centro
Hotel Colonial San Carlos Cancún Centro Hotel
Hotel Colonial San Carlos Cancún Centro Cancun
Hotel Colonial San Carlos Cancún Centro Hotel Cancun

Hotel Colonial San Carlos Cancún Centro Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 103 reviews
Rating 8 - Good. 17 out of 103 reviews
Rating 6 - Okay. 19 out of 103 reviews
Rating 4 - Poor. 10 out of 103 reviews
Rating 2 - Terrible. 16 out of 103 reviews

6.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rolando

Stayed 6 nights in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno mercado, proxima.
Stayed 11 nights in Dec 2024

8/10 Good

Gregory landon warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grea locatioon.
Stayed 1 night in Dec 2024

6/10 Okay

Marisela

Liked: Staff & service
I liked that it was safe, but didn't like that it was too many stairs and no elevator.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Don’t expect any thing like the Ritz's but I tell you what… alright for the money
Stayed 4 nights in Dec 2024

10/10 Excellent

Evelyne

Stayed 5 nights in Dec 2024

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a scam. Avoid at all cost. It is roach infested and nothing works. If you request a refund they will curse at you. This business should be banned from Expedia immediately.

2/10 Terrible

Khateyah

Disliked: Cleanliness, staff & service, property conditions & facilities
Omg u pay for what u get It was so bad we had headache all night
Stayed 4 nights in Dec 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible chip hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Dec 2024

6/10 Okay

Bruno

Stayed 4 nights in Dec 2024

10/10 Excellent

David

Liked: Staff & service
So the place is definitely a “you get what you pay for”. Good for a low budget trip or in my case I missed my flight and it was a good option to not spend another day at the airport and not to spend a lot of money. The staff is super friendly and there’s always someone who can help you at the front desk. The place is surrounded by a lot of small local businesses so prices for food and souvenirs are significantly lower than touristic areas.
Stayed 1 night in Dec 2024

6/10 Okay

jatinder, santa clara

Traveled with partner
Liked: Cleanliness, amenities
Missing toilet seat, fan did not work, ac not working correctly, bathroom very small
Stayed 3 nights in Dec 2024

6/10 Okay

Bruno

Stayed 3 nights in Nov 2024

6/10 Okay

Alan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Una excelente ubicacion cerca de rutas y comidas por la noche pero el edificio se ha dejado carr y descuidado cuidaria eso por que tienen muy buena ubicación
Stayed 3 nights in Jan 2025

10/10 Excellent

CARLOS

Stayed 1 night in Jan 2025

8/10 Good

Jacinto Roque

Stayed 2 nights in Dec 2024

10/10 Excellent

nabil

Liked: Cleanliness, staff & service, amenities
bonjour pour le prix très bon hôtel merci
Stayed 1 night in Jan 2025

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

À éviter absolument, au moins la chambre 4

Cet établissement manque totalement d'entretien. Les murs étaient sales, les planchers étaient sales. L'eau de la douche coule continuellement. Il n'y a pas de grille pour la sortie du plancher de la douche. Il n'y avait pas de savon dans la chambre. Il y avait une odeur d'humidité dans la chambre. Le plancher de la salle de bain est recouvert d'eau sur une partie. L'escalier peut être dangereux avec un bagage.
Stayed 1 night in Jan 2025

4/10 Poor

Augusto Frederico

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Rovian

Disliked: Cleanliness, property conditions & facilities, room comfort

Localização ótima, sem conforto

Pontos positivos: a localização é ótima (perto do mercado 23, da avenida principal com acesso aos ônibus para a zona hoteleira e demais localidades, e opções de comida barata), o quarto era amplo e o ar condicionado era bom e a recepção era 24hrs. Negativos: a cama era muito dura; os travesseiros muito pequenos (literalmente um deles era meio travesseiro); a toalha de banho era única, rasgada e gigante (tivemos que solicitar uma segunda, que veio toda manchada); as roupas de cama estavam toda rasgada (eles literalmente amarravam ela no colchão para ficar), e só forneciam um lençol; o quarto que ficamos não tinha janela, então era bem abafado; no box do banheiro haviam algumas tampas do shampoo que o hotel da, portanto entendo que a limpeza não era das melhores; o café da manhã incluído na verdade é só café mesmo, eles colocam banana, maçã e uns pão doce, mas nada além disso; o chuveiro era a gás, no primeiro dia da estadia tomamos banho gelado pois havia acabado o gás, mas nos demais foi tranquilo. O problema é que a água saía muito esparsa, para todos os lados, e pouco no centro. Enfim, no geral são comentários que se aplicam a apenas o quarto que estávamos, que é o quarto oito.
Stayed 4 nights in Dec 2024

6/10 Okay

Video juegos

Traveled with family and small children, Traveled with family
Liked: Staff & service
Hotel aceptable si buscas solo pasar la noche, ya que es básicamente una casa con habitaciónes, no es nada lujoso y en la publicidad dice que ofrecen desayuno Pero en realidad solo es un café negro y pan (lo aclaro por si alguna persona como yo pensaba que era chilaquiles o huevo) de ahí en más, es aceptable para una familia tradicional
Stayed 1 night in Jan 2025

2/10 Terrible

Marisol, Ciudad de Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Miriam de Jesús

Stayed 2 nights in Dec 2024