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Hotel Hacienda Cancun

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hacienda Cancun

TV
Standard Room | Soundproofing, iron/ironing board, bed sheets
Outdoor pool, sun loungers
TV
TV

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Las Palapas Park
    4 min walk
  • Rooster
    1 min walk
  • Cancun Bus Station ADO
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Standard Room

Standard Room | Soundproofing, iron/ironing board, bed sheets

Standard Room

  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed

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The price is $49
per night
$63 total
includes taxes & fees
Jan 2 - Jan 3
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About this property

Hotel Hacienda Cancun

Hotel in Downtown Cancun
An outdoor pool, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a vending machine are onsite.
Hotel Hacienda Cancun offers 38 air-conditioned accommodations with complimentary toiletries and ceiling fans. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Hotel Hacienda Cancun features an outdoor pool, a terrace, and a vending machine. Wireless Internet access is complimentary. This Cancun hotel also offers tour/ticket assistance, a garden, and concierge services.

Hotel Hacienda Cancun is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 81 out of 338 reviews" "
Rating 8 - Good. 99 out of 338 reviews" "
Rating 6 - Okay. 85 out of 338 reviews" "
Rating 4 - Poor. 40 out of 338 reviews" "
Rating 2 - Terrible. 33 out of 338 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024

8/10 Good

Angelica

Stayed 1 night in Jul 2024

10/10 Excellent

Misa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024

2/10 Terrible

yuridia

Stayed 1 night in Mar 2024

10/10 Excellent

Kemeil

Stayed 2 nights in Mar 2024

8/10 Good

David, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Americo, Anaheim

Traveled with family
Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Economy room is decent enough near Park
It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023

8/10 Good

RAUL

Traveled with family
Liked: Cleanliness, property conditions & facilities
Basic hotel with a pool
The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
Stayed 2 nights in Jan 2022

6/10 Okay

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
Stayed 11 nights in Dec 2021

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
This hotel GG as always been a very
Stayed 5 nights in May 2021

6/10 Okay

Logan

Disliked: Staff & service
Not bad if you like old cigarettes
The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Stayed 2 nights in May 2021

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Martha C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent option for travelers in transit, plenty options near for eating, markets.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness superior to other properties, very kind staff, nice pool, and excellent local.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

2/10 Terrible

Maria, Colombia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this place. Horrible customer service, we did check in few minutes before 7pm and before hurricane Zeta. The window facing the street did not lock, we had water leaks one on the corner of the mattress and a huge leak in the bathroom. We did not have electricity all night long and could not get even water from the hotel, total disgrace and lack of good service. I will not go there since this place is falling apart
Stayed 1 night in Oct 2020

6/10 Okay

Dan

Stayed 1 night in Oct 2020

8/10 Good

lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lean basic hotel
Great basic hotel no frills but overall clean
Stayed 1 night in Aug 2020

10/10 Excellent

DJ, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.
Stayed 14 nights in Feb 2020