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Hotel Hacienda de Castilla

3.0 star property

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Interior
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes
Lobby
Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Puerto Cancun Marina Town Center
    ‪5 min drive‬
  • Cancun Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, desk, blackout drapes

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Interior

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Interior

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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Interior entrance

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About this property

Hotel Hacienda de Castilla

3-star hotel in Downtown Cancun
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room, and concierge services are onsite.
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Hotel Hacienda de Castilla features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Cancun hotel also offers a library, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Hacienda de Castilla is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 44 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 213 out of 807 reviews
Rating 8 - Good. 277 out of 807 reviews
Rating 6 - Okay. 174 out of 807 reviews
Rating 4 - Poor. 73 out of 807 reviews
Rating 2 - Terrible. 70 out of 807 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jairo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel su price me in the inside.
Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.
Stayed 1 night in Dec 2024

6/10 Okay

Carlos, ORLANDO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Naleita

Stayed 2 nights in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Enriqueta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Stayed 2 nights in Nov 2024

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

4/10 Poor

Rafael

Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

2/10 Terrible

Youcef

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 6night I stayed 2night and I left it was horrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

8/10 Good

Frankie

Traveled with partner
Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024

10/10 Excellent

Daryl, Shawnigan Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

2/10 Terrible

jesus israel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can hear through the wall of everyone.
Stayed 6 nights in May 2024

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Para mi y mi familia está excelente y excelente precio
Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Traveled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveler
Esta bien
Stayed 10 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023