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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

Standard Double Room | Balcony view
Front of property
On the beach
Beach bar
Iron/ironing board, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Playa Tortugas
    ‪14 min walk‬
  • Puerto Cancun Marina Town Center
    ‪15 min walk‬
  • Tortuga Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Iron/ironing board, bed sheets

Standard Double Room

  • Partial sea view
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Imperial las Perlas

3.5-star hotel in Zona Hotelera
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cancun hotel also offers a terrace and room service (during limited hours). Onsite self parking is complimentary.

Hotel Imperial las Perlas is a smoke-free property.

A complimentary manager's reception is offered each day.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 210 for adults and MXN 140 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 210 for adults and MXN 140 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 273 out of 1002 reviews
Rating 8 - Good. 240 out of 1002 reviews
Rating 6 - Okay. 202 out of 1002 reviews
Rating 4 - Poor. 119 out of 1002 reviews
Rating 2 - Terrible. 168 out of 1002 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
People in general
Stayed 1 night in Jan 2025

2/10 Terrible

christianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Arturo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
Stayed 1 night in Dec 2024

10/10 Excellent

MARINA

Stayed 7 nights in Nov 2024

6/10 Okay

Rana, Mississauga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed needs renovation. Bed, entrance, noise level, ambience and most importantly the washroom is below average. Shower with rust and dirty roof did not go well with me. Majority of the staffs in the restaurant are very good. The cleaning staffs are very hardworking but beward of the travel desks as they sell tickets on the higher side and the vendor Dreams Tour for Chichen Itza tour must be avoided.
Stayed 4 nights in Dec 2024

2/10 Terrible

Jodi

Stayed 1 night in Nov 2024

2/10 Terrible

Carlos, Austin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a late check in, the counter employee,was rude , slow and distracted. I requested a late check out and Eusebio said yes. A few minutes later they called and said I would be charged by the minute of late check out. Internet was down, hotel is old. They're are better choices around. des
Stayed 1 night in Dec 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
On 3rd floor with no elevator, no fridge, lost power multiple times. Cable and internet not reliable. Older buildings with no real beach access to enjoy. Staff not to bright. Small pool with not nothing to do onsite
Stayed 6 nights in Dec 2024

8/10 Good

walter

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central area and close to everything you need.
Stayed 1 night in Dec 2024

2/10 Terrible

Armin

Stayed 2 nights in Nov 2024

6/10 Okay

PREYA

Traveled with family
Liked: Cleanliness, staff & service
The staff was always courteous, pleasant, and helpful. The location is prime and close to shopping, dining, and other activities. Whilst the food is amicable there is always a variety. However, I felt it lacked the authenticity of the Mexcian cuisine. Nevertheless, it was a pleasant experience and we wholeheartedly enjoyed the company of our evening dinner crew. My advice for future travelers, please communicate ahead of time, especially if you have elderly or disabled individuals in your crew. This hotel does NOT have an elevator or escalator. So communicating ahead of time gives the property time to prepare the proper ground floor. Thanks!
Stayed 3 nights in Nov 2024

10/10 Excellent

catrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our week long stay
Stayed 6 nights in Nov 2024

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Few things are very disappointing like : 1- there's absolutely no beach (about 20ft, 6 chairs) 2- the sea sight is even worst ! In front of the 6 chairs there's is the Cancun Sailing Matin (an over sea building and many boats booking the view) 3- my checkout was at noon while my leaving transport was at 16 o'clock, I was then ordered to stay in the lobby for the 4 hours with NO FOOD nor Water ... Staff and cleanliness are both very good.
Stayed 3 nights in Nov 2024

6/10 Okay

nadia

Traveled with family
Liked: Cleanliness, staff & service
It was ok, staff very nice.. no elevator if you have heavy luggage. Pool looked clean, drinks not good, food was ok. There is a public beach a 2 mnts walk but the water not so clear and has a lot of seaweed... the hotel has a small beach right in front of the marina where boat tours take olace so is not really private. A lot of ppl passing by.
Stayed 1 night in Nov 2024

8/10 Good

Elba

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff, location good. Away from the nightclub noise, but don’t forget earplugs to block the occasional singing aficionados. Overall you get what you pay for.
Stayed 3 nights in Nov 2024

4/10 Poor

Cynthia M, San Jacinto

Stayed 2 nights in Sep 2024

2/10 Terrible

Dora, Alton

Traveled with family
La locación muy mala estaba todo, muy lejos. La comida malísima las bebidas también muy malas. La playa no se podía nadar. Había muchísimo ruido, no podías descansar el agua. En el baño se salía hasta el cuarto nunca volvería ahí y no lo recomendaría.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ahmad Jamshed

Disliked: Cleanliness, staff & service, property conditions & facilities
Seemed like a motel to me
Stayed 6 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget option
Older hotel right on the bay by the ferry to Isla Mujeres. Basic rooms but large and clean. The restaurant is not fancy but the food is excellent and the drinks are affordable. Fun Mexican music plays in the bar in the evening and the crowd is fun. It all quiets down by midnight. Nice pool, great staff, I had a very pleasant relaxing 2-day stay.
Stayed 2 nights in Nov 2024

2/10 Terrible

Vladimir

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in the room, food was awful, very old and outdated building. Do not stay here!
Stayed 7 nights in Nov 2024

8/10 Good

Lissette

If you have plans and need a place to crash this would be a great option. Staff were super friendly
Stayed 2 nights in Nov 2024

6/10 Okay

ANTONIO

Disliked: Cleanliness, property conditions & facilities
Food, playa, shower hot water and oceon view poor
Stayed 3 nights in Nov 2024

2/10 Terrible

Faisal, milton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are misgouding the customers with all inclusive . Its not all inclusive. No breakfast offered No lunch Only dinner wirh beer
Stayed 9 nights in Oct 2024

2/10 Terrible

Isabelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good for 1 or 2 nights or if you have a car
Be aware that this hotel is like being in cuba (or worse). Let's state the positives: very clean...bar and restaurant employees are nice. First: reception: we arrived earlier than 3pm..they made us wait....for a long time and then give us the bracelets to go eat and drink. Never seen that kind of wait at reception before. Lunch: hamburgers, hot dogs and fries and a few extras (we were there for 2 nights thank God). Room was ready at 3pm. bellboy ensure we needed him for a/c and tv (the breakers were not on). Big large room. 2 double beds, 1 tiny 24 inch tiv, table with 4 charrs and a makup table. Bathroom with shower and door that hi the toilet...Very clean...but this hotel is VERY OLD. like cuban ones. Good tv channels. Pool is tiny and beach is unexistent...like 12 chairs ...they sacrificied beach to build the cancun sail...so if you are in the only restaurant you see people all day walking down to go for their catamaran excursion..then on their way back they use the outdoor bathrooms...so...no privacy at all...no beach not able to swim at all. Dinner: you have few choices in the buffet let me tell you we are not fussy but omg this is very basic...and NO desert (only one: 1st night jell-0 and second night rice puddintg). NO WINE at all. Not a real all inclusive you need to buy your own! very noisy no way we could sleep the security was not there to prevent noise at night. Breakfast is basic...all is basic. Bar from 11am to 10h30 pm. no entertainment nothing at all.
Stayed 2 nights in Nov 2024

8/10 Good

Nathan R.D, Valparaiso

Traveled with partner
Liked: Cleanliness, staff & service
If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.
Stayed 3 nights in Oct 2024