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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

On the beach
Iron/ironing board, bed sheets
Standard Double Room | Balcony view
Front of property
Beach bar

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping
  • Pool
$80
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Playa Tortugas
    ‪16 min walk‬
  • Langosta Beach
    ‪3 min drive‬
  • Tortuga Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Iron/ironing board, bed sheets

Standard Double Room

  • 215 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Imperial las Perlas

3.5-star hotel in Zona Hotelera
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cancun hotel also offers a terrace and room service (during limited hours). Onsite self parking is complimentary.

Hotel Imperial las Perlas is a smoke-free property.

A complimentary manager's reception is offered each day.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 287 out of 1000 reviews
Rating 8 - Good. 222 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 121 out of 1000 reviews
Rating 2 - Terrible. 165 out of 1000 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
⭐☆☆☆☆ Disappointing Experience – Would Not Return I recently stayed at this hotel during my trip to Cancun and, unfortunately, it did not live up to expectations. While the photos looked nice online, the reality was different. The biggest issue was cleanliness — both the food and drinks were not very good. Some items didn’t taste fresh, and I was concerned about the overall hygiene, especially at the buffet and drink stations. Another major letdown was the lack of direct beach access. One of the reasons I booked this place was for the beachfront location, but to my surprise, there was no easy or private way to access the beach from the property. Overall, the hotel left a lot to be desired. With so many great options in Cancun, I’d recommend looking elsewhere for a better experience, especially if cleanliness and beach access are priorities.
Stayed 3 nights in May 2025

10/10 Excellent

ALFRED, MIAMI

Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

4/10 Poor

Tara, Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I did not rate it horrible was because the staff that worked there was overall amazing. But I did end up in the hospital over the food, the quality was very bad. I live in Mexico and am not picky, but my entire party of three was sick. Tomatoes had mold, bread was hard and was not changed throughout the day. What was put out is what it put out for that time of day. The other issue we had was, we told the front desk we had to go to the airport at 3/4am for the other person in our party. We are traveling with a toddler that does not sleep well, at 8:15am the cleaning staff pounded on our door, and I said "No thank you" as we just traveled across country and then went to the airport super early. She pounded over and over again, ONLY to ask if we needed our floors clean and what time we were checking out. I brought it to the front desk attention and they said it was a mistake they thought we were checking out that day. However, even if that is the case, checkout was not until noon and the cleaning lady absolutely knew we had a toddler with us and said she saw on the cameras that we did not get back until 5am. I just don't understand how you can charge so much for a resort for a night to be treated the way we were. The rooms were clean, beach in front is not very swimable, but the small private pool we had Infront was clean and an amazing part of it. If you visit absolutely do not eat here.
Stayed 1 night in May 2025

10/10 Excellent

Berly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2025

10/10 Excellent

William T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time during my stay and all the staff were very friendly and helpful. Would recommend to other people plus reasonable rates
Stayed 5 nights in May 2025

2/10 Terrible

Tami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay there again
Stayed 2 nights in May 2025

2/10 Terrible

Vladislav

Business traveler
Disliked: Amenities, property conditions & facilities
NR
Stayed 11 nights in May 2025

8/10 Good

DAVID

Business traveler
Liked: Cleanliness, staff & service
Es un hotel que cumple on lo nesesario para sopesarse no es lujo es económico pero es confortable lo único q es muy lento el Wi-FI y en mi casa que estuve por causa laboral si es algo que nesecito mucho
Stayed 1 night in May 2025

8/10 Good

Beverly Jingco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Ok but could be better.

The property has potential and is cozy yet with spacious room....it just looks like it hasn't been updated in 40 years. They should add in the advert that there is no lift to the property and answer questions on the platform in a timely manner. I would have meant I could choose another hotel if I so wished. The beach area of the hotel was in front of the port so busy at time and only a thin strip of sand. Food was always cold and drinks very sugary. The restaurant staff were polite as expected.
Stayed 4 nights in Apr 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
The bar and resturant staff were pleasant and attentive to all guest. The security staff is all about passing on no smoking property however I've never seen so many cigarette butts on the ground. The beach areas are riddled with trash, broken glass and rusted metal shrapnal. I do not recomend getting into the water at the public beach next door either. The room wasnt what type I booked and paid $47.00 for a single king. I was placed in an adjoining 2Queen room with a broken lock on the adjoining door. Didnt really bother me much till night 2 and the exstreamly loud occupants of that room were slamming and banging on that door. I went to request to be moved and there was no front desk staff at this hour so I confronted the unit next to me and things settled down. I did find it odd that my unit door was the only one without a peep hole in my front door. Although this unit was not ideal I did enjoy the view center room pool view, ocean view, sunrise. I was not upset about that so I made due and didnt try a 2nd time to move rooms. My shower had hot water and you could see it spraying out however you had no water hitting your body. It was wierd. Black handprints all over the walls and doors. 1queen bed had dirty linens and smelled of someones perfume.2nd queen appeared to be clean and turned. Motel 6 in cancun so my expectation was low. Overal I enjoyed my time in the area. Would not recomend this property to families. Solo travel sure. 4 out of 10
Stayed 4 nights in Apr 2025

8/10 Good

Myrna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location
Stayed 2 nights in Apr 2025

10/10 Excellent

Norman Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here, always affordable, peaceful, safe
Stayed 7 nights in Apr 2025

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 9 nights in Apr 2025

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 1 night in Apr 2025

2/10 Terrible

Ahmed, Ottawa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely wouldn’t recommend this resort to anyone. It’s not as they describe it. Very poor customer service. They consider themselves to be beach front, but reality their beach is very dirty and poorly maintained with few boats parked on the dock in front of their resort

10/10 Excellent

Azat Flaritovich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Apr 2025

2/10 Terrible

Haley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The people were somewhat friendly, but the hotel was old, rundown and not kept up. It was hard to even get toilet paper.
Stayed 5 nights in Mar 2025

8/10 Good

harri

Liked: Cleanliness, staff & service
Ok to stay.
Stayed 1 night in Apr 2025

6/10 Okay

yola

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and it was clean. Only one pool and one Jacuzzi, a two station buffet. The food was not good. If you like your food and you want a lot of options do not stay here otherwise it’s not a bad place.
Stayed 3 nights in Mar 2025

6/10 Okay

Glauber Vilane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yelitze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was family friendly. Food options had a lot of vegetables home style Mexican food. Hours of food service excellent. Speedy service. Great dinning view. House keeping was great fresh towels fresh sheets. Clean pool. Friendly staff. Near public transportation.
Stayed 4 nights in Mar 2025

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to room with private pool. Very nice room
Stayed 3 nights in Mar 2025

2/10 Terrible

Anshuman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.
Stayed 1 night in Mar 2025

2/10 Terrible

NIURKA MARTINEZ

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.
Leaking
Stayed 3 nights in Mar 2025