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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

On the beach
1 bedroom, iron/ironing board, bed sheets
Front of property
Standard Double Room | Balcony view
Beach bar

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Puerto Cancun Marina Town Center
    â€Ș14 min walk‬
  • Playa Tortugas
    â€Ș16 min walk‬
  • Tortuga Beach
    â€Ș4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș25 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, iron/ironing board, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, iron/ironing board, bed sheets

Standard Double Room

  • 215 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Imperial las Perlas

3.5-star hotel in Zona Hotelera
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Cancun hotel also offers a terrace and room service (during limited hours). Onsite self parking is complimentary.

Hotel Imperial las Perlas is a smoke-free property.

A complimentary manager's reception is offered each day.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 210 for adults and MXN 140 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 210 for adults and MXN 140 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 287 out of 1002 reviews
Rating 8 - Good. 230 out of 1002 reviews
Rating 6 - Okay. 201 out of 1002 reviews
Rating 4 - Poor. 120 out of 1002 reviews
Rating 2 - Terrible. 164 out of 1002 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

yola

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and it was clean. Only one pool and one Jacuzzi, a two station buffet. The food was not good. If you like your food and you want a lot of options do not stay here otherwise it’s not a bad place.
Stayed 3 nights in Mar 2025

6/10 Okay

Glauber Vilane

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff is amazing, but the facilities should be modernized and provide a better experience as the room smells musty and furniture is very old.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yelitze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was family friendly. Food options had a lot of vegetables home style Mexican food. Hours of food service excellent. Speedy service. Great dinning view. House keeping was great fresh towels fresh sheets. Clean pool. Friendly staff. Near public transportation.
Stayed 4 nights in Mar 2025

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to room with private pool. Very nice room
Stayed 3 nights in Mar 2025

2/10 Terrible

Anshuman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is terrible with very limited option and it was cold all the time. They have bread without toaster. The facility is old, which was fine, considering I opted for one of the cheapest package; however, washroom door was not closing, there was too much noise, mattress felt like something was wrong. The bar has limited option with limited space - including the restaurant. Only the staff are good. Chose this place only if you need a bed to sleep.
Stayed 1 night in Mar 2025

2/10 Terrible

NIURKA MARTINEZ

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

When we arrived at the hotel we went to check in, the girl at the reception was not at all friendly, we found that the hotel had no electricity, at 4 pm they gave us the room when we arrived there was no water in the shower we had to wait a while for the water to come on. The room doors were unpainted, the sink was clogged, the towels were of no quality whatsoever. The employees were not friendly at all. The only person who was very friendly at all times was the bartender Leonardo. The food was terrible, there was no toaster at breakfast, I really do not recommend that hotel. They did not have a smoking area if they saw you smoking outside they would call you out.
Leaking
Stayed 3 nights in Mar 2025

2/10 Terrible

sara

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was one of the worst I've ever had. You wouldn't believe how old the building was! We couldn't even take a shower because the water was freezing cold. The parking spaces were tiny, and the small beach was overcrowded with people waiting to take the ferry. Don’t wast your time and money!
Stayed 1 night in Mar 2025

4/10 Poor

MARIA, Arlington

Traveled with family and small children
The beach is not clean for swimming and there is a lot of people around due to tours.

8/10 Good

Mariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for
Stayed 1 night in Feb 2025

4/10 Poor

Victor

Traveled with family
Disliked: Staff & service, property conditions & facilities
You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.
Stayed 4 nights in Feb 2025

8/10 Good

Ibrahim

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Yvonne

Traveled with group
Liked: Cleanliness, property conditions & facilities
Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.
Stayed 4 nights in Feb 2025

8/10 Good

Darsy Josefina Mora de

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Feb 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a last , last resort. The room smelled, the water was either toooo hot or cold. The restaurant was dingy. Nope... do not recommend.
Stayed 2 nights in Nov 2024

6/10 Okay

John Andrew

Traveled with group
Disliked: Amenities
Overall experience is what we expected for the price. The food was better than expected, the beach is not good, no lock box in room, terrace was small, bedding was average, limited hot water... just a very basic hotel with a limited buffet. Our package included breakfast, but you can buy lunch/dinner for about $14 US per person, including one drink. There is a GoMart nearby for basic food/drinks—only one key card per room, which was inconvenient. Drinks at bar are low quality. We felt safe. If you need an inexpensive place, try this place. Otherwise, there are many other better choices.
Stayed 4 nights in Feb 2025

8/10 Good

Ryan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff. Older hotel. Good price to the area
Stayed 1 night in Feb 2025

10/10 Excellent

Gerson

Liked: Cleanliness, property conditions & facilities
Excelente lugar para una estancia relajada a un gran precio
Stayed 2 nights in Feb 2025

4/10 Poor

martin

Liked: Staff & service
Disliked: Amenities
Was turned off upon seeing and entering the room. The odor of sewer was terrible. I finally tracked it to the shower drain, and figure it was possibly due to not having p-traps. I remedied thay by throwing the shower mat over the drain. The sink wouldn't drain, but they fixed it upon request, although the piping leaked after the repair. I felt sorry for an older couple trying to check in, as there was no front end staff that spoke english. I managed as I downloaded Google Translate. The beach was non existent although the tanning area was a decent area. The pool was nice, and the serving staff spoke good English. Overall all the staff were nice and hospitable. They had a tour desk there so that was a plus. The Hotel Zone buses were convenient. Remember, pictures are deceiving. Overall the activities and shopping was nice, but you needed transportation to get to the key areas in the hotel zone.
Stayed 10 nights in Jan 2025

10/10 Excellent

Esmeralda

Stayed 2 nights in Jan 2025

10/10 Excellent

Alan Ricardo

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

patricia

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Nb
Stayed 4 nights in Jan 2025

6/10 Okay

Helen, Guttenberg

Traveled with partner
Liked: Staff & service
Close to airport and bus Station
Stayed 3 nights in Jan 2025

6/10 Okay

Helen, Guttenberg

Traveled with partner
Liked: Staff & service
Overall it was ok
Stayed 2 nights in Jan 2025