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Hotel Isleño

2.5 star property

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Photo gallery for Hotel Isleño

Balcony
Lobby sitting area
Standard Double Room | Minibar, in-room safe, desk
Lobby sitting area
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
Francisco I. Madero no 8, Isla Mujeres, QROO, 77400
  • Miguel Hidalgo
    ‪1 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪4 min walk‬
  • North Beach
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪114 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk

Standard Double Room

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View | Minibar, in-room safe, desk

Premium Double Room, 2 Queen Beds, Balcony, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Minibar, in-room safe, desk

Standard Double Room, Balcony

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

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Exterior

Hotel Sol Caribe

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
4.0 out of 5, Very Good, (205)
The price is $80
per night
$100 total
includes taxes & fees
Apr 29 - Apr 30
Hotel Sol Caribe

About this property

Hotel Isleño

Hotel in Centro - Supmza 001
Along with a business center, this smoke-free hotel has a 24-hour front desk and an arcade/game room. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe.
Hotel Isleño offers 15 air-conditioned accommodations with minibars. Business-friendly amenities include desks and safes. Bathrooms include showers. Housekeeping is provided daily.
Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. This beach hotel also offers a terrace, an arcade/game room, and tour/ticket assistance.

Hotel Isleño is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Isleño
Hotel Isleño Isla Mujeres
Isleño Isla Mujeres
Hotel Isleño Hotel
Hotel Isleño Isla Mujeres
Hotel Isleño Hotel Isla Mujeres

Hotel Isleño Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 42 out of 132 reviews
Rating 8 - Good. 63 out of 132 reviews
Rating 6 - Okay. 20 out of 132 reviews
Rating 4 - Poor. 3 out of 132 reviews
Rating 2 - Terrible. 5 out of 132 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an excellent location. The staff was pleasant and helpful. The check in and check out process was easy. The only downside was the low water pressure. Otherwise, will probably stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Chele

Traveled with family
Liked: Amenities
Perfect location and friendly staff!
Stayed 5 nights in Mar 2024

8/10 Good

Frances

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
A wonderful little hotel in an excellent location near market, golf cart rental, numerous restaurants and a few blocks from the beach. The front rooms were noisy at night, but with ac, no problem. I definitely would stay there again.
Stayed 6 nights in Mar 2024

8/10 Good

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. Could use some updated bedding.
Stayed 3 nights in Feb 2024

6/10 Okay

Chido, SAN Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central to everything and it was very easy to get around by just walking.
Stayed 1 night in Feb 2024

10/10 Excellent

Omer

Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was great for a few days.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel J.

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hidden fees, shady operation, beware
BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away!
Stayed 1 night in Jun 2023

8/10 Good

Robert

Stayed 3 nights in Apr 2023

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive.
Stayed 8 nights in Mar 2023

6/10 Okay

Dianilda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha.
Stayed 2 nights in Mar 2023

6/10 Okay

David

Traveled with partner
Liked: Staff & service
When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not.
Stayed 1 night in Mar 2023

8/10 Good

Mathew

Liked: Staff & service
Disliked: Cleanliness
so so
We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting
Stayed 1 night in Feb 2023

2/10 Terrible

Sandra

Stayed 1 night in Feb 2023

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!!
Stayed 2 nights in Jan 2023

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
I like the hotel it had a lot of amenities such as a tv and fridge I just couldn't sleep at night sometimes because there was a bar across the street and because of the noise also the room I had was mid hotel so you can hear the reception at all hours talking. I did enjoy the room though as its close to everything and centrally located.
Stayed 6 nights in Feb 2022

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Apr 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Isleno
This spot is great because it’s close to playa Norte and it serves as a gateway to Hidalgo St. Where all the nightlife is.
Stayed 10 nights in Dec 2021

8/10 Good

Dorivaldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2022

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable. On a quiet street in a good location to the malecon and close to el centro.
Stayed 4 nights in Feb 2022

8/10 Good

Sean

Stayed 21 nights in Feb 2022

10/10 Excellent

Chido, SAN Francisco

Stayed 2 nights in Feb 2022

8/10 Good

Christopher

Stayed 1 night in Feb 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Location location location. This hotel was in the heart of shopping, restaurants and a short walk to the beach and the ferry. The manager was very kind and helpful and spoke English. The room was clean and the plumbing was AOK.
Arriving on the ferry to a wonderful sky and rainbow.
Stayed 2 nights in Jan 2022

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022