The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This Cancun hotel also offers tour/ticket assistance, concierge services, and a front-desk safe. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Luma by Kavia Cancun is a smoke-free property.
Hotel Luma by Kavia Cancun offers 54 air-conditioned accommodations with safes. These individually furnished accommodations include desks. 50-inch Smart televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Free self parking , Parking (limited spaces)
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Luma by Kavia Cancun has a restaurant on site.
Check-in time starts at 3:00 PM
Check-in time ends at 6:00 PM
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash.
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are not available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
No pets and no service animals are allowed at this property.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.