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Hotel Paradise Suites

3.5 star property

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Exterior
20 Tox Master (1 King) | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board
20 Tox Master (1 King) | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board
Hot stone massages, deep-tissue massages, Swedish massages
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Gym
  • Kitchen

Explore the area

View in a map
Carlos Lazo 14, Isla Mujeres, QROO, 77400
  • Place, North Beach
    ‪5 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪6 min walk‬
  • Place, Dolphin Discovery
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪70 min drive‬

Room options

View all photos for 01 Imox Jr (1 King)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

01 Imox Jr (1 King)

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 02 Akbal Jr (2 Queen)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

02 Akbal Jr (2 Queen)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 03 Zama Jr (1 King)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

03 Zama Jr (1 King)

7.0 out of 10
Good
(2 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 04 Ixchel Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

04 Ixchel Jr (2 Queens)

10.0 out of 10
Exceptional
(4 reviews)
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 05 Alotl Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

05 Alotl Jr (2 Queens)

  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 06 Litza Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

06 Litza Jr (2 Queens)

  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 07 Kinish Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

07 Kinish Jr (2 Queens)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 08 Itze Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

08 Itze Jr (2 Queens)

  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 09 Teotl Jr (1 King)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

09 Teotl Jr (1 King)

9.6 out of 10
Exceptional
(5 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 10 Nicte Jr (1 King)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

10 Nicte Jr (1 King)

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 11 Mixtli Jr (2 Queens)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

11 Mixtli Jr (2 Queens)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for 12 Balam Jr (1 King)

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

12 Balam Jr (1 King)

9.4 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Paradise Suites

3.5-star hotel in Centro - Supmza 001
Along with a 24-hour fitness center, this hotel has a 24-hour business center and massage/treatment rooms. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a computer station, and a library are onsite. Change of towels is available on request.
Hotel Paradise Suites offers 12 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site at this 3.5-star property. This Isla Mujeres hotel also offers a 24-hour fitness center, spa services, and a library. Complimentary self parking is available on site.

Hotel Paradise Suites has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total (up to 110 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Paradise Suites Isla Mujeres
Paradise Suites Isla Mujeres
Paradise Suites
Hotel Paradise Suites Hotel
Hotel Paradise Suites Isla Mujeres
Hotel Paradise Suites Hotel Isla Mujeres

Hotel Paradise Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 97 out of 176 reviews
Rating 8 - Good. 40 out of 176 reviews
Rating 6 - Okay. 16 out of 176 reviews
Rating 4 - Poor. 14 out of 176 reviews
Rating 2 - Terrible. 9 out of 176 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lisa m

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Will go back again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Paradise Suites. We were at another hotel with a beach view, but still elected to move here because of the convenience to Plays Norte and Hidalgo. We also appreciated having more amenities like the kitchenette, which was nice since we stayed a couple weeks. Great shower pressure with hot water was an upgrade for us too! The entire staff was great to work with! Alex was communicative and accommodating. Housekeeping did a great job ensuring clean rooms and fresh towels when we needed them. Grounds crew was always busy maintaining the place and the spa staff were friendly as we came in and out. Also, LOVED the pool. We will be back next year! Thanks Alex and team!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can I give 10 stars?

I really can't say enough wonderful things about Hotel Paradise Suites! Alex, the manager, is wonderful! Very responsive to questions before and during our stay. The place is lovely, great location, very comfortable. I kind of want to keep it a secret but also wish them great success. We'll definitely be booking again!
Stayed 4 nights in May 2025

10/10 Excellent

jed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise suites

Loved this place quiet, clean, nice amenities,grounds need some TLC, location great ,have been to Isla many times had a great time as usual
Stayed 6 nights in Apr 2025

8/10 Good

ERNEST

Traveled with partner
Liked: Cleanliness, amenities
Comfortable bed and pillows with all the amenities. Two min. walk to beach, three min. walk too downtown. Lots of restaurants and mini-marts a stones throw away. Will stay again.
Stayed 1 night in Apr 2025

8/10 Good

Susan Karlins and David

Stayed 3 nights in Mar 2025

6/10 Okay

Terry

Traveled with partner
Disliked: Property conditions & facilities
Negatives : We did not have hot water the first day. Television did not work entire stay. Internet was very slow or some days limited access. Price did not equal value received. Positives: Very convenient to beach
Stayed 4 nights in Feb 2025

8/10 Good

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little efficiency suite

These are great little efficiency apartments. The area they’re in is nice and quiet but still close to everything. Alex is a great care taker and most of the folks we met had been visiting for many years.
Stayed 6 nights in Feb 2025

8/10 Good

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location relative to Playa Norte and center of the action. Somewhat dated property with obvious efforts to modernize. Nice, attentive staff but management hard to access.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a fabulous stay. It is within minutes of walking to restaurants, the beach and shopping. It is a little piece of paradise amongst the hustle and bustle of Playa Norte. Very quaint and quiet hotel on the north side. Alex the manager was extremely hospitable and friendly. Thank you and we will be back again.
Stayed 7 nights in Feb 2025

10/10 Excellent

Celeste, Newport News

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Everything I needed was within walking distance. Staff was very kind and helpful!
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden little gem, very clean, modern and quiet. Close to the beaches and restaurants.

4/10 Poor

Janis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Paradise suites has so much potential as a property but, unfortunately, has apparently fallen into the sort of neglect you would expect to see in a two star or less property. On the positive side, the artwork spread throughout, from the check in area to the rooms, is really awesome and captivating. As for the Rose themselves, we were first shown to a room, which by the way we were paying more than $250 per night for, that was frighteningly rundown, including broken window blinds, appliances in the kitchenette that looked like they had been salvaged from a junkyard, no water dispenser and a back side courtyard, so to speak, that looked to be nothing more than a dumping place for broken down appliances and bathroom fixtures. We asked for and were – thankfully – moved to a larger room that seemed to have been cared for more, but we still lacking in such basic amenities as a single lamp, drinking water, coffee maker, and any cooking receptacle other than a small frying pan with no lid. Despite being instructed to put all toilet paper into the trashcan next to the trash, we did not see a housekeeper for the first three days of our visit, eventually removing the trash ourselves, asking for either a broom to sweep the sand from the floor or for the floor to be swept and hunting down a housekeeping cart to look for a new set of towels. We have nothing against rugged accommodations, if priced accordingly. Not the case here…
Stayed 4 nights in Jan 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at on the island. Just a few steps away from everything but still quiet. Massages available on the property, only yoga would make it better.
Stayed 6 nights in Dec 2024

8/10 Good

vicky

Liked: Cleanliness, staff & service, property conditions & facilities
great location to walk around and see things
Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Online pictures are very misleading and do not reflect the current condition of the property. Only good thing about property is the location to the beach.
Shared “patio”
Dirty bedding
Stayed 3 nights in Dec 2024

6/10 Okay

Kyle

Traveled with partner
Liked: Staff & service
Very strange but unique property. The room we had was an upgrade as there was construction near where the dual bed suites were located. To be honest, it seemed like the whole complex was under renovation at one point and they just gave up. Definitely needs some TLC and a bit of a modern upgrade on the rooms and common area. Some of the taps and other fixtures were slightly damaged or needed maintenance. The pillows and bed seem a little worn out and not the most comfortable, but a whole day in the sun makes quick work of being awake anyways. Distance from downtown Isla Mujeres and the north beach is unbeatable (unless you get a hotel on the actual beachfront). Alex (manager) was not always on site (or any staff), but was extremely friendly, helpful and always available via text or phone. Overall a generally positive experience, although there seem to be much nicer and more modern hotels with the same distance to the beach for comparable prices or less.
Stayed 5 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Alex and the staff were great and very kind! Location was amazing. We appreciated having a larger fridge. Thank you!
Stayed 3 nights in Jul 2024

8/10 Good

Julie, Crystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Downside was that the pool was being worked on, but easy walking distance to the beach didn't matter if we had a pool. Staff was friendly, and we were able to book great massages on site. We felt safe and comfortable here and the room was very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and the manager Alex is a real gem. The property is beautiful and very clean. The room was nicely, decorated and extremely comfortable. The beds are great here. we love the pool, which is clean and beautiful. The hotel is about a block to beautiful Playa Norte, where the water is clear and incredible. There are restaurants within a block of Paradise suites. A big shout out to our housekeeper Ruth, who did an amazing job at keeping our unit clean. It is so nice to have a well equipped kitchen to make some meals. really a five star for us and the rates were very reasonable. Highly recommended.
Stayed 3 nights in Jul 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is excellent!
Stayed 5 nights in Jul 2024

10/10 Excellent

Chandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Alex was super-friendly and willing to take us to sunsets if we wanted to. Alex was always available if we needed anything. Would stay again!
Stayed 4 nights in Jul 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Horrible! Nothing Like Pictures.

Very run down hotel. Grounds a mess. Trash, construction materials everywhere. No pool chairs, just falling down structures on stilts with dirty mattresses. Kleenex stuck in hole in wall above tv, ripped bath towels, dirty, stained couch. Water under doors into room when rained. Maid, Ruthie, did a good job with awful room.
Stayed 7 nights in Jun 2024