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Hotel Playa la Media Luna, Isla Mujeres

3.0 star property

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Photo gallery for Hotel Playa la Media Luna, Isla Mujeres

Aerial view
Outdoor pool, sun loungers
Exterior
Media Luna Apartment | Minibar, in-room safe, individually decorated, individually furnished
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Seccion Rocas, Lotes 9 y 10, Punta Norte, Smz. 1, Isla Mujeres, QROO, 77400
  • beach
    ‪1 min walk‬
  • Isla Mujeres Cemetery
    ‪4 min walk‬
  • Miguel Hidalgo
    ‪4 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪9 min drive‬

Room options

View all photos for King with Hot Tub

King with Hot Tub | Minibar, in-room safe, individually decorated, individually furnished

King with Hot Tub

  • 377 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Palm Garden View

Palm Garden View | Minibar, in-room safe, individually decorated, individually furnished

Palm Garden View

  • 431 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Media Luna Apartment

Media Luna Apartment | Minibar, in-room safe, individually decorated, individually furnished

Media Luna Apartment

  • 431 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Cozy Guest Room

Cozy Guest Room | Minibar, in-room safe, individually decorated, individually furnished

Cozy Guest Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Ocean View

King Ocean View | Minibar, in-room safe, individually decorated, individually furnished

King Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Garden View

King Garden View | Minibar, in-room safe, individually decorated, individually furnished

King Garden View

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Classic Ocean Front

Classic Ocean Front | Minibar, in-room safe, individually decorated, individually furnished

Classic Ocean Front

  • 301 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Playa la Media Luna, Isla Mujeres

3-star hotel in Centro - Supmza 001
Along with an outdoor pool, this smoke-free hotel has laundry facilities and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, wedding services, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available once per stay.
Hotel Playa la Media Luna, Isla Mujeres offers 18 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Isla Mujeres hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and irons/ironing boards can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Playa la Media Luna, Isla Mujeres features an outdoor pool, a terrace, and multilingual staff. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers tour/ticket assistance, laundry facilities, and a front-desk safe. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Playa la Media Luna, Isla Mujeres is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 29-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive after 11 PM, must contact hotel security and show a valid ID upon arrival. Guests will receive room keys and check in will be done the next day in the morning.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 2615.83 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Playa la Media Luna Isla Mujeres
Hotel Playa Media Luna
Hotel Playa Media Luna Isla Mujeres
Isla Mujeres Playa Media Luna
Media Luna Hotel Isla Mujeres
Playa la Media Luna Isla Mujeres
Playa Media Luna
Playa Media Luna Hotel
Playa Media Luna Isla Mujeres
La Media Luna, Isla Mujeres
Hotel Playa la Media Luna Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel
Hotel Playa la Media Luna, Isla Mujeres Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel Isla Mujeres

Hotel Playa la Media Luna, Isla Mujeres Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 256 out of 575 reviews
Rating 8 - Good. 204 out of 575 reviews
Rating 6 - Okay. 73 out of 575 reviews
Rating 4 - Poor. 28 out of 575 reviews
Rating 2 - Terrible. 14 out of 575 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with delicious Margaritas!
We loved this hotel- the location is just perfect so close to Playa Norte but also in a quieter spot. The views from the pool earlier were beautiful. The exterior of the hotel was really well thought out, not too concrete jungle like many others and a beautiful swimming pool. The beds are super comfortable! The only negative was our shower was cold and was no much more than a dribble.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED our stay here. The pool is absolutely wonderful and my husband has to MAKE me get out when we had events to attend. There is a bar and bartender that made tasty drinks and cold beer. The turtles showed up in July to lay their eggs and we spent every evening watching the turtle patrol help the ladies lay their eggs and taking them to the hatchery to safely emerge later. The staff was great and helpful. We had a golf cart and enjoyed driving around but there are bars and restaurants closeby to walk to. We loved that this little secret hideaway is quiet compared to all the other hotels our friends were staying. Coming back to the hotel every night was like coming home. I recommend this hotel to truly be able to enjoy Isla Mujeres!
Stayed 5 nights in Jul 2024

10/10 Excellent

Cody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Oct 2024

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room, quiet no frills hotel. Easy to walk to Playa Norte beach.
Stayed 3 nights in Sep 2024

2/10 Terrible

Estela

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the worst customer service, it was dirty and unsafe alot of young guys working and walking all around the hotel,
Stayed 8 nights in Sep 2024

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room with great view of the ocean. Highly recommend this tranquil hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Zuhayr

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will for sure stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vitaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are considering to come back to this hotel.
Stayed 4 nights in Jul 2024

6/10 Okay

Renee

Traveled with group
Liked: Cleanliness
Beautiful location
Stayed 2 nights in Jul 2024

10/10 Excellent

Nancy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property with beautiful pool views
Very nice hotel with excellent views from the pool. It was very clean and comfortable. Beds and pillows were comfortable. The only thing that could’ve been better was the shower head. Very close to Playa Norte and all the shops and restaurants. Bonus: We got to witness huge turtles nesting their eggs. Great overall experience.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jibraan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Rogelio

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Doors on lock didnt work
Stayed 4 nights in Jul 2024

10/10 Excellent

guadalupe, grandview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at Hotel Playa Media Luna and I cannot wait to stay here again. The location is amazing. Our room was very clean and comfortable. The pool and beach access was great!!
Stayed 4 nights in Jul 2024

6/10 Okay

Anais

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel location is great, the rooms are spacious and clean. The general state of the hotel is ok, common areas need maintenance. The attention from the staff is ok, most of the times there is no one at the front desk, so of you need help you have to wait for someone to show up. Me and my husband had to do an early check out because of huracan Beryl, and we were surprised no one at the hotel told us anything about what security measures they were taking, I spoke to the manager and she said I could ask for a refund with Expedia, they will contact her and she will approve it but after multiple attempts from Expedia I was informed they weren't able to contact anyone, I tried to contact the hotel by email and phone but I never did. I know this was an exception circumstance but I'm a bit disappointed with the lack of client support.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places on the island.
Stayed 7 nights in Mar 2024

10/10 Excellent

Maria

Stayed 4 nights in Jun 2024

10/10 Excellent

michele

Liked: Cleanliness, amenities
Great location walking distance to resturantes and beach. Clean comfortable rooms.
Stayed 5 nights in Jun 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay at this property. The staff helped us with all of our needs. The room and bed was comfortable, but what really made this place great was its location to everything you want to enjoy in the area. Already planning a return with our extended family.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cheri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a gem!
We love staying here! Always our first choice! location is perfect. Short walk to Playa Norte. And the view is unforgettable! The rooms are always very clean and a/c is very cold! Beds are very comfortable. Pools are clean. Wizer is amazing and takes great care of us always! We will 100% be back next year for our 3rd year in a row!
Stayed 6 nights in May 2024

10/10 Excellent

Roy B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this property. You have the ocean views without the theatre seating in front of the ocean. North Beach, dining and shopping are within walking distance. The Hotel was clean, the staff were very friendly and helpful.
Stayed 8 nights in May 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, camielle was a great help. Our room was clean and cozy.
Stayed 5 nights in May 2024

4/10 Poor

Mildred

Traveled with family
Liked: Staff & service
My reservation was all paid for but they wanted to charge me again, after showing my documents and arguing about it they cancelled the charge. Sink leaked, TV and AC remotes didn't work and bathroom lighting was very dark. Got it all taken care of and things went smooth after that.
Stayed 5 nights in May 2024