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Hotel Plaza Carrillo's

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Plaza Carrillo's

Outdoor pool
Lobby
Lobby
Street view
International cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    3 min walk
  • Los huaraches de alcatraz
    1 min walk
  • Cancun Bus Station ADO
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Room

  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Plaza Carrillo's

3-star hotel in Downtown Cancun
This hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, concierge services, and a 24-hour front desk.
Hotel Plaza Carrillo's offers 43 accommodations with safes and complimentary toiletries. Beds feature down comforters. Cable television is provided. Bathrooms include bathtubs or showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Cancun hotel also offers an outdoor pool, tour/ticket assistance, and a garden.

Hotel Plaza Carrillo's has designated areas for smoking.

Carrillos - This restaurant specializes in international cuisine.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Carrillos

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • No elevator
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Hotel Plaza Carrillo's Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 205 reviews" "
Rating 8 - Good. 78 out of 205 reviews" "
Rating 6 - Okay. 48 out of 205 reviews" "
Rating 4 - Poor. 15 out of 205 reviews" "
Rating 2 - Terrible. 12 out of 205 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Room comfort
Once. Never again
The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024

8/10 Good

Miriam Isabel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

ice

Stayed 2 nights in Dec 2022

2/10 Terrible

Justin

Stayed 1 night in Nov 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022

10/10 Excellent

Dulcinea

Stayed 2 nights in Apr 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2022

8/10 Good

HANNAH

Stayed 1 night in Mar 2022

6/10 Okay

S

Liked: Cleanliness, staff & service
Despite the disco, a great little hotel
I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we were looking for!
Clean and great service!
Stayed 1 night in Feb 2022

8/10 Good

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, bus r1
Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022

6/10 Okay

Nicholas

Stayed 1 night in Jan 2022

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Fantastic Hotel thats located perfectly in the middle of downtown Cancun. Great vibe, nice pool, fantastic staff.. Highly recommend for singles, couples, families..
Stayed 1 night in Jan 2022

6/10 Okay

Ilse

A little high in price for what you get
Stayed 1 night in Jan 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and poor service. No english. Stay away
Stayed 7 nights in Dec 2021

10/10 Excellent

ASHISH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth, they even helped us with parking. Rooms are nice and tidy and Internet works.... Its got everything that a budget travel could ask for :)
Stayed 1 night in Dec 2021

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
have a bedbugs
Stayed 6 nights in Oct 2021

2/10 Terrible

Martha raso

Liked: Cleanliness
Disliked: Staff & service
The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia
Stayed 5 nights in Nov 2021

8/10 Good

Alejandra

Stayed 2 nights in Nov 2021

6/10 Okay

Connie

Stayed 1 night in Aug 2021

10/10 Excellent

Leslie Joveth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusta
Me fue bien, no es la primera vez que me hospedo en este hotel. Es muy céntrico y tiene lo necesario
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
El tv estaba en malas condiciones los aires condicionados también estaban malo el personal sin saber qué hacer y diciendo que se les sale de la manos el amenitis es solo un jabón muy caro y muy pobre de verdadera atención al cliente
Stayed 12 nights in Apr 2021