See all properties

Hotel Plaza Kokai Cancún

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Plaza Kokai Cancún

Reception
Porch
Outdoor pool
In-room safe, individually decorated, individually furnished
Junior Suite | In-room safe, individually decorated, individually furnished

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    5 min walk
  • Mesón Español
    1 min walk
  • Cancun Bus Station ADO
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

In-room safe, individually decorated, individually furnished

Estandar King

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Hotel Parador Cancun

Pool
Kids pool
Parking included
Free WiFi
3.6 out of 5, Good, (798)
The price is $54
per night
$70 total
includes taxes & fees
Jan 2 - Jan 3
Hotel Parador Cancun

About this property

Hotel Plaza Kokai Cancún

3-star hotel in Downtown Cancun
Along with 2 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Plaza Kokai Cancún features an outdoor pool and a children's pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. This family-friendly hotel also offers a nightclub, a rooftop terrace, and multilingual staff.

Hotel Plaza Kokai Cancún has designated areas for smoking.

A complimentary manager's reception is offered each day.
El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
La Tasca - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Nightclub
  • Outdoor pool
  • Personal motorized watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Hotel Plaza Kokai Cancún Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 637 reviews" "
Rating 8 - Good. 197 out of 637 reviews" "
Rating 6 - Okay. 131 out of 637 reviews" "
Rating 4 - Poor. 54 out of 637 reviews" "
Rating 2 - Terrible. 60 out of 637 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Alejandra

Liked: Staff & service
Disliked: Property conditions & facilities
Limpio barato pero le falta mantenimiento
Es un hotel limpio y barato le falta mucho mantenimiento me quede una noche soy local solo que para pasar el 15 de septiembre y no regresar a mi casa. No me gusto que la secadora estaba muy viejita sucia y llena de moho no la pude usar
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Traveled with family
Great location in central, great valur
Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Traveled with partner
Liked: Staff & service, amenities
The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.
Stayed 7 nights in Aug 2024

4/10 Poor

Manuel Zulueta

Stayed 1 night in Aug 2024

10/10 Excellent

Hira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024

10/10 Excellent

Brenda Y

Stayed 3 nights in Jul 2024

10/10 Excellent

Brenda Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda Y

Liked: Cleanliness, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

2/10 Terrible

Rafik

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2024

6/10 Okay

Lili

.
Stayed 2 nights in Jul 2024

6/10 Okay

Lili

.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brenda Y

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jul 2024

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Maybe pamplets of things to do. Room & hotel seemed super clean but there were no toiletries. They gave you the wifi password right away. They provide remotes for tv & ac so you must return them upon checking out. Pool was too dirty or at least it seemed b.c the water wasn't too cloudy. Girl at the reception was super nice & helpful. If you want ice, you must get it from the restaurant for a charge. There is no fridge & no microwave but overall for the price it was a good deal.
Stayed 1 night in Jun 2024

10/10 Excellent

Besher

Stayed 4 nights in Jun 2024

10/10 Excellent

ARMANDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Jun 2024

10/10 Excellent

Gabriel

Stayed 1 night in Jun 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great location in Centro, 10 minute walk to bus terminal. Despite active renovation, wasn’t inconvenienced. My choice when coming to Cancun for a flight.
Stayed 6 nights in Jun 2024

10/10 Excellent

Monica

Liked: Staff & service
Stayed 8 nights in Jun 2024

4/10 Poor

Marisol

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is close to the ADO bus station.
Stayed 1 night in Jun 2024

4/10 Poor

Rigoberto

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Very noise 7 am don’t can sleep because very noisy I am not happy
Stayed 3 nights in Jun 2024

8/10 Good

Steve

Traveled with family
Disliked: Amenities
Not the best staff. It is a place with a good location and nice for a quick visit.
Stayed 2 nights in May 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely book again💪
Stayed 7 nights in May 2024

8/10 Good

José Antonio

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
good
Clean, regular services
Stayed 2 nights in May 2024

10/10 Excellent

Andrea Yarazet

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 3 nights in May 2024

6/10 Okay

Sonia

Liked: Room comfort
Primero: No soy Sonia Segundo No estoy muy contento con la atención ni e l servicio, mi regadera estaba tapada y no me podía duchar correctamente, cada vez que lo hacía el agua se desbordaba y llegaba hasta la segunda cama el piso se la habitación siempre se encontraba mojado! La verdad nunca me cambiaron de habitación y nunca sentí que le hayan dado la importancia suficiente a mi problema! Me sentí muy frustrado!
Stayed 1 night in May 2024