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Hotel Santa Maria Cancun

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Maria Cancun

Interior detail
Interior detail
Interior detail
Reception
Shower, free toiletries, towels

Reviews

7.0 out of 10

Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Cancun, QROO
  • Mercado 23
    10 min walk
  • Las Palapas Park
    17 min walk
  • Benito Juarez Municipal Building
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    27 min drive

Room options

View all photos for Standard Superior Room

Standard Superior Room | Desk, WiFi, bed sheets

Standard Superior Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Standard Suite | Desk, WiFi, bed sheets

Standard Suite

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Desk, WiFi, bed sheets

Suite, 2 Double Beds

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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The price is $49
per night
$63 total
includes taxes & fees
Jan 2 - Jan 3
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About this property

Hotel Santa Maria Cancun

3.5-star hotel in Downtown Cancun
This hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, ATM/banking services, and a vending machine are onsite.
Hotel Santa Maria Cancun offers 49 air-conditioned accommodations with complimentary toiletries. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Hotel Santa Maria Cancun features a terrace, a vending machine, and tour/ticket assistance. Wireless Internet access is complimentary. This Cancun hotel also offers a garden, concierge services, and an ATM. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Santa Maria Cancun has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Hotel Santa Maria Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 103 out of 436 reviews" "
Rating 8 - Good. 142 out of 436 reviews" "
Rating 6 - Okay. 94 out of 436 reviews" "
Rating 4 - Poor. 52 out of 436 reviews" "
Rating 2 - Terrible. 45 out of 436 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jhennifer

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024

2/10 Terrible

Rola Le

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024

4/10 Poor

Kirpal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paramjit Singh

Stayed 1 night in Dec 2023

10/10 Excellent

Konstantin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023

8/10 Good

irfan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023

2/10 Terrible

DEEPAK, MILTON

Liked: Cleanliness, amenities, property conditions & facilities
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Poor

Erika Villa

Traveled with family
Disliked: Amenities, property conditions & facilities
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023

2/10 Terrible

Sakibu

Stayed 7 nights in Aug 2022

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se
Stayed 4 nights in Jul 2022

4/10 Poor

Nazario Figueroa

Traveled with family
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Adequate Hotel in a Bad Location.
The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022

8/10 Good

Devyn

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.
Stayed 3 nights in Apr 2022

4/10 Poor

Mateusz, Durham

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel offered a clean room that was appropriate for the paid price. The location was quite convenient, relatively close to the major bus station and beaches. However, the hotel staff thought (by mistake) that we want to do early check out and they removed our belongings from our room before the last night of our stay. On the next day (the check-out day) they returned our things but not all of them - some were missing and they were not able to locate them. Even if we did request early check out (which we - again - did not), nobody should remove our stuff from our room BEFORE the last night which we paid for. This is unacceptable, so I thought I will warn you so you double check with the hotel staff before they remove your things regardless of your check out time. You pay for 4 nights - you should have your belongings available to you for 4 nights. To me it’s clear, but apparently it’s not so obvious to some hotel staff.
Stayed 4 nights in Feb 2022

6/10 Okay

monique

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
We did not have hot water for a few days. the wifi was consistent and reliable. The staff was friendly and the property was clean.We used the app yelp to find great restaurants.
Stayed 6 nights in Jan 2022

10/10 Excellent

Carlos, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, is clean, decent property. Bathroom was nice, AC good etc
Stayed 1 night in Nov 2021

8/10 Good

Kelly, Peoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , a little bit distant from the bus terminal, but still works.
Stayed 3 nights in Oct 2021

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
secure parking Nice big clean room
Stayed 1 night in Oct 2021

4/10 Poor

Bobbie

Disliked: Staff & service
SCAM Read the fine print. Hotel only accepts checkin between 3-6pm!!! They NEVER answer their phone. Even Expedia couldn’t reach them to request a checkin at 7pm. Left us scrambling to find other lodging at the last minute. Refused to give refund. Also location is in an unsafe (hi crime) part of town warning given by taxi driver. That’s probably why no checkin after 6:00 pm. DO NOT RECOMMEND!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect place to stay. For someone on a tight budget, it turned out to be exactly the place I needed! With a good sized shower, good sized fridge, a microwave, a table, TV and AC, beyond grocery shopping (a sorianas is just a ten min walk away) you do not need to leave the hotel should you not want to. Staff were incredibly friendly and helpful. The inside of the hotel is beautiful, and safe. Cleaners come by every day and are lovely, and i felt thoroughly safe in my room. No tourist attraction is too far by cab, which the hotel can call for you, and if not there is a bus service which is great to get familiar with. You can have food delivered directly to the hotel or visit a number of both local and chain restaurants within walking distance. I loved my stay, and will be sure to return in the future.
Stayed 15 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here, although
Stayed 2 nights in Jun 2021