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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Enjoy ocean views from your balcony in a room at this beachfront resort, featuring a large pool area and access to the sandy beach.
Relax on the balcony with a hammock and enjoy the ocean view.
Enjoy a café experience with ocean views, a glass display case, and comfortable seating.
Enjoy a game of pool in our billiards room, featuring a pool table surrounded by comfortable seating and framed artwork.
Relax by the clear pool surrounded by lounge chairs and umbrellas, with palm trees and ocean views nearby.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Cancun Interactive Aquarium
    ‪16 min walk‬
  • Tortuga Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(13 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)
  • 850 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

9.0 out of 10
Wonderful
(15 reviews)
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

9.0 out of 10
Wonderful
(56 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(82 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(16 reviews)
  • 764 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

  • 1334 sq ft
  • Ocean view
  • Sleeps 2

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About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This luxury property also offers a health club, a hot tub, and a steam room. Complimentary self parking and valet parking are available on site.

Hyatt Zilara Cancun - Adults Only - All Inclusive has designated areas for smoking.

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6,781 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1527 out of 1930 reviews
Rating 8 - Good. 256 out of 1930 reviews
Rating 6 - Okay. 78 out of 1930 reviews
Rating 4 - Poor. 33 out of 1930 reviews
Rating 2 - Terrible. 36 out of 1930 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, looking forward to my next stay after renovations!
Stayed 6 nights in Mar 2025

10/10 Excellent

Leidy Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious food, amazing staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexzandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST RESORT EVER, staff was very helpful and I enjoyed the amenities!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kenneth Henry Emmons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Tricia

Stayed 5 nights in Mar 2025

10/10 Excellent

christa

Traveled with partner
Liked: Amenities
The beach was amazing and the service was top notch. The spa was also incredible!
Stayed 6 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful! I love the large balconies that all had ocean views! And having all the accessible day beds around the pool and beach were our favourite!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience. It was hard to leave Mexico.Staff was very nice. Really enjoyed talking with Juan, he was a good resource. Everyone was very helpful
Stayed 4 nights in Mar 2025

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

KYOUNG JU

Liked: Cleanliness, staff & service, property conditions & facilities
Great! A resort
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee we came in contact with was so helpful, kind, and ready to provide anything we could ever need. We had a wonderful, relaxing vacation. Great food, incredible service, lovely atmosphere.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best vacations I have ever been on. The staff is out of this world amazing! I can’t wait to go back after the renovations are done!!
Stayed 4 nights in Mar 2025

8/10 Good

Jennifer, Victorville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no words good enough! It was amazing in all areas!
Stayed 4 nights in Mar 2025

8/10 Good

Angelica Ida Fiore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent Staff extremely nice & helpful Great rooms My guess is that after the 8 month renovation, it will be stunning.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ellen Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hyatt Zilara! The staff is what makes this place special! They go above and beyond to say yes! The food was great, the views are amazing, pool and cabanas were awesome! We can’t wait until next year!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Myun Sung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Tammy L

Stayed 6 nights in Mar 2025

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great people and clean!
Stayed 6 nights in Mar 2025

2/10 Terrible

PAULO HENRIQUE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Avaliação da estadia

Quarto cheirava mofo, e só nos atendiam mediante gorjetas. Fui trocado de quarto e fiquei duas horas sem quarto tendo que deixar minhas coisas na recepção. Muito caro pelo serviço oferecido.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, excellent food, wonderful service, and fabulous yoga and gym facilities.
Stayed 9 nights in Mar 2025