10/10 Excellent
Chris Michael, Midland
Traveled with family and small children
Jun 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We were overwhelmed by the courteous and friendly staff. Everyone we encountered seamed genuinely happy to see us and gladly wanted take care of us.
My wife had a leg injury and had some mobility issues. Our room was considerable distance from the pools and dining. However, with a quick call to the desk a wheelchair was immediately brought to the room and she was transported wherever she wanted to go.
I had a scrape on my hand from handling luggage at the airport. When we arrived at the resort the staff recognized that I need some attention to my hand.
The duty manager called and got a life guard to bandage my fingers to control the bleeding. Throughout our stay I was pleasantly surprised that many of the staff were aware of my injury and constantly ask about my condition and made sure I had fresh bandages daily. They took amazing care of me.
One other very pleasant experience was the housekeeping staff. The lady that was cleaning our room was exceptional - she was studying English so that she could possibly advance in her position. We would have great conversations as she worked on her English skills as she completed all of her housekeeping duties.
We were traveling with our family for this adventure and everyone in our group had shared the same experience with us - all good.
We will go back next season.
Chris Michael
Stayed 5 nights in May 2025