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Hyatt Ziva Cancun All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Cancun All Inclusive

Relax by the resort pool surrounded by palm trees and thatched umbrellas.
Creator video
Situated on a concrete platform, this serene pavilion offers a tranquil escape surrounded by palm trees and a body of water.
Enjoy ocean views from the balcony through the large sliding glass door.
Relax by the pool surrounded by palm trees and ocean views, with lounge chairs and umbrellas providing shade.

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.6 out of 10
Excellent
(18 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(27 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 1087 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 1316 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(28 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(39 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Ziva Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. Onsite self parking and valet parking are complimentary.

Hyatt Ziva Cancun All Inclusive has designated areas for smoking.

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1504 out of 1906 reviews
Rating 8 - Good. 233 out of 1906 reviews
Rating 6 - Okay. 57 out of 1906 reviews
Rating 4 - Poor. 36 out of 1906 reviews
Rating 2 - Terrible. 76 out of 1906 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yadong

Stayed 2 nights in Apr 2025

8/10 Good

Richard

Stayed 4 nights in Apr 2025

10/10 Excellent

Kosuke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Zachary Tyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff and customer service. Beach was phenomenal. Food was hit or miss at times and the rooms aren’t sound proofed at all.
Stayed 4 nights in Apr 2025

10/10 Excellent

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ernesto was amazing. He greeted us every morning for breakfast and every evening for dinner. He made my family feel extremely welcome and helped us practice our Spanish. The food at the resort was amazing and we really enjoyed the cabana service.
Stayed 4 nights in Apr 2025

10/10 Excellent

Gunjan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable experience for entire family!

Hyatt Ziva blew past our expectations for a fun family destination. They have a dolphin pond right in front of the balconies in Oceanview rooms which were absolutely stunning. Kids were entertained the entire time and swimming with the Dolphins, we're sure will be a memory they will cherish for a long time. Pools and the beach were steps away from our room, always clean and serve staff friendly and available the entire time. Entertainment team kept kids and adults engaged and ensured a great time. Food options were great throughout the day including late night taco and hotdog stands. For vegetarians like us, the options were a bit repetitive but our stay was just enough for everyone to not get bored with the options. All in all a fantastic stay and we'll definitely visit Hyatt Ziva again! P.S. There is also a Hyatt Ziva Riviera in Cancun, which is a completely different resort. Its easy to overlook so please be sure to double check before you book.
Stayed 4 nights in Apr 2025

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Jean-Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! We had a marvelous stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah, Gillette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Tricia

Stayed 4 nights in Apr 2025

6/10 Okay

Regina, East Brunswick

Traveled with family
Liked: Cleanliness, staff & service
Customer service is excellent, a few things that need improvement: availability of beach and pool loungers, quality of food, drinks , sofa beds are very uncomfortable, more activities for teenagers
Stayed 9 nights in Apr 2025

10/10 Excellent

Shan, West orange

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at Ziva, we’ve been to a lot of different resorts in Cancun. Ziva is exceptional, all the staff are really nice,eager to help. Beach is amazing, best beach in the hotel zone.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tony

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great for family. The staff was friendly and tops when comes to cleanliness.
Stayed 5 nights in Apr 2025

10/10 Excellent

Gamaliel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Very quit even on a holiday week.
Stayed 6 nights in Apr 2025

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 5 nights in Apr 2025

10/10 Excellent

Mimi H.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers Natasha & Miguel were fantasic & great! They gave us such a great memorable times while we stayed in Hyatt Ziva and we always wanted to come back to have them as our butler again!! I will let my friends to ask for Natasha & Miguel for their butler for the future trip. Thank you so much for their service and never forget the times we had in Hyatt Ziva.
Stayed 4 nights in Apr 2025

10/10 Excellent

Chihiro

Stayed 5 nights in Apr 2025

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely flawless and outstanding. Everything was perfect.
Stayed 2 nights in Apr 2025

8/10 Good

min, Suwanee

Liked: Cleanliness, property conditions & facilities
I rented a cabana for $169, but I was very disappointed with the experience. Before purchasing, I highly recommend checking the official website for the price list and details of what’s included. Don’t just buy whatever the staff tries to sell you without verifying. According to the website, the cabana rental should include premium bottled water and champagne, but we didn’t receive either of those. If I’m paying $169, I expect to receive everything that’s promised. It felt like they just charged us without giving the full experience. Double check before you pay!
Stayed 3 nights in Apr 2025

6/10 Okay

Kuk, Suwanee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I rented a cabana for $169, but I was very disappointed with the experience. Before purchasing, I highly recommend checking the official website for the price list and details of what’s included. Don’t just buy whatever the staff tries to sell you without verifying. According to the website, the cabana rental should include premium bottled water and champagne, but we didn’t receive either of those. If I’m paying $169, I expect to receive everything that’s promised. It felt like they just charged us without giving the full experience. Double check before you pay!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We LOVED the Hyatt Ziva. I'm so glad I splurged for this classy hotel. I did a lot of research about food, best beaches to avoid sargassum, etc. First of all, the property is breathtaking, especially your first view walking into the lobby. So much blue water everywhere! The service is top notch; shout out to Eduardo, Sofia, Oscar, and Alex at the gym who made my birthday special, Amisaely, Juan at Tradewinds restaurant as well. We felt like VIPs the entire time. The food was great. I am not a big all inclusive fan because I get tired of the same choices but there were lots of options. We didn't get to try Le Bastille because we had kids with us, but liked the buffet for breakfast - amazing fruit and mexican food, crepes, mimosa, etc. and the coffee shop was super convenient and turned out excellent drinks. I was surprised how there was never a wait. Lorenzo's was our favorite for dinner. We took advantage of activities like Aqua Combat and bingo and just really leaned into the whole vibe. It was fun. Our teens just enjoyed hanging out with us at the pool, and relaxing in our personal hammock with view of the ocean (swim up room). We were able to get chair at the pool pretty easily in the late morning. The umbrellas were down on the 2 windy days but we just went to the beach where they have lots of shade from palapas over the loungers. Beach and pool so close- perfect layout! Drinks a little sweet so we stuck with beer, prosecco, and tequila on the rocks/soda
Stayed 4 nights in Mar 2025

10/10 Excellent

Deniada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stunning views and excellent service.
Stayed 6 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a amazing time .. from the amazing food to the great shows in the evening . Hyatt Ziva has everything you need for families .
Stayed 5 nights in Mar 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort, not a
Stayed 3 nights in Apr 2025