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Hyatt Ziva Cancun All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, sun loungers
8 bars/lounges, poolside bar
Exterior detail
View from room
Ocean View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Spa
  • Room service
  • Laundry
$490
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Club Ocean Front King

8.8 out of 10
Excellent
(16 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(7 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(1 review)
  • 1087 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • 694 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 483 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • 694 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 598 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 483 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 1316 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(28 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

9.2 out of 10
Wonderful
(42 reviews)
  • 483 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • 695 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 598 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 694 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Ziva Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and a meeting room. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. Onsite self parking and valet parking are complimentary.

Hyatt Ziva Cancun All Inclusive has designated areas for smoking.

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1475 out of 1886 reviews
Rating 8 - Good. 238 out of 1886 reviews
Rating 6 - Okay. 62 out of 1886 reviews
Rating 4 - Poor. 35 out of 1886 reviews
Rating 2 - Terrible. 76 out of 1886 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this resort many times always enjoy the nice beach, good food and nice property. Only thing I've noticed over the years some of the amenities are not as good anymore, for example the cabanas used to be at no charge first come first served not anymore, they have less options for snacks in the room they used to have a drawer full, just to mention a couple. But overall still a good place to stay.
Stayed 2 nights in Jun 2025

2/10 Terrible

Meir

Disliked: Cleanliness, amenities, property conditions & facilities
The staff stole money from my room and then kicked me out of the hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Alexander, Fort Lee

Stayed 4 nights in May 2025

10/10 Excellent

Leonid

I’ve been to
Stayed 4 nights in Jun 2025

10/10 Excellent

Griscel

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food is excellent with a lot of variety. The pools were clean and they try to keep entertainment at all times. The beds are comfy, clean and with nice AC always. The bar drinks are nice and the staff is always friendly and happy to help. The bar tender names I remember are Alejandro ( who makes very good drinks) Alexander (bar tender) and Jesus ( who also was very kind and made us very good drinks). He remembered us all the time. The only bad side is that I wanted French fries and they didn’t allow me to get them out of the restaurant to the chairs around the pool. Several restrictions like no smoking on designated areas for it. The shows were good but sadly there’s no theater and the shows are only 45 minutes ( kind of short). However, overall was very nice stay.
Stayed 6 nights in Jun 2025

10/10 Excellent

Saly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel's 👌
Stayed 6 nights in Jun 2025

8/10 Good

WILL, MOUNT PROSPECT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay Overall, But Room for Improvement in Asian Cuisine The resort offered a beautiful ocean view, exceptionally kind staff, and top-notch room cleaning service. all of which made my stay enjoyable and relaxing. However, as an Asian guest, I was hoping for more satisfying Asian food options, especially something that could help balance out the heavy & greasy dishes. I tried the Korean bibimbap & Ramen, but unfortunately, it didn’t meet my expectations. A simple addition like an instant ramen station at the buffet could go a long way in providing comfort food for late-night cravings and refreshing the palate.
Stayed 5 nights in Jun 2025

10/10 Excellent

ho Pak martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 5 nights in May 2025

10/10 Excellent

Elizabeth Lee, New York

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Ziva Cancun never disappoints! This is our third time being here and we love it everytime we come to Hyatt Ziva Cancun. Everyone is so nice and professional and they make every day so memorable. You won't regret booking your stay her; the hotel room, the amenities, restaraurants, entertainment, everything (they even have reformer pilates!)!!!. Loved every day and every moment here!!
Stayed 4 nights in May 2025

10/10 Excellent

Roselyn

Stayed 3 nights in May 2025

10/10 Excellent

Soha

Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect
Stayed 5 nights in May 2025

10/10 Excellent

Tarun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very convinient.
Stayed 4 nights in May 2025

8/10 Good

Humberto

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property excellent services great except for on the beach service take forever to show up and forever to bring your drink. Other than that, it’s all good.
Stayed 3 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
We were there for a wedding. For three everything was easy and enjoyable. Transportation to and from airport went smoothly. Staff friendly and knowledgeable. Food was excellent.
Stayed 3 nights in May 2025

10/10 Excellent

Vy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Ziva is the best for Family
Stayed 1 night in May 2025

6/10 Okay

Elizabeth Helen

Traveled with partner
Rude and inconsiderate young people who took over our chairs while we were swimming, Sat down right on our property with no regard. Also we have been coming here since 2008 and all has changed, and not for the good.
Stayed 4 nights in May 2025

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked pool activities and music Disliked lack of central/lobby bar
Stayed 4 nights in May 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The all inclusive was nice, the shows were great, a lot of choices for food and most of all the staff were friendly, helpful and always smiling.
Sunset
Stayed 3 nights in May 2025

10/10 Excellent

Maria E, Pembroke Pines

Stayed 2 nights in May 2025

10/10 Excellent

Mathews, McKinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the Hyatt Ziva was a very good stay for our group. The location is excellent, there is a wide variety of restaurants/bars, the staff is excellent and they delivered great value for the money. Other than the opportunities with the pool entertainment staff and the food at Tradewinds, everything else was great. You won’t be disappointed!
Stayed 5 nights in May 2025

10/10 Excellent

Tapobrata

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in May 2025

8/10 Good

Jianyang

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean but I still see some fly in the restaurant. No any decoration for my room even I informed early. I had good experience here with my family tho
Stayed 4 nights in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and hospitality
Stayed 4 nights in May 2025

2/10 Terrible

Maria, Boucherville

Traveled with family
No pude or por sufrir un accidente, pedi amablemente que me permitieran un cambio de fecha aunque sea en temporada baj, nunca pedi reembolso ya que entiendo sus plliticas, pero me denegaron el cambio de fecha. Muy decepcionada de la falta de empatia y de voluntad.
Stayed 2 nights in May 2025