*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
Land activities
- Fitness facilities
- Kids club
Lessons/classes/games
- Aerobics
- Pilates
- Water fitness
- Yoga
Entertainment
- Onsite entertainment and activities
- Onsite live performances
- Theme parties
Not included
- Golf
- Surcharge for premium food items
- Childcare
- Spa/beauty facilities and services
- Yoga classes/lessons included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- 24-hour room service
- Buffet-style meals included
- Onsite entertainment and activities included
- A la carte dining included
- Gratuities included
- Additional gratuities accepted
- Kids club included
- Fitness facilities included
- All meals included
- Water fitness classes/lessons included
- Childcare not included
- Surcharge for premium food items
- All available beverages included
- Minibar (all beverages included)
- Golf not included
- Spa/beauty facilities and services not included
- Onsite live performances included
- Theme parties included
Property Features
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Hyatt Ziva Riviera Cancun - All Inclusive features a full-service spa, a complimentary water park, and 9 outdoor swimming pools. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.
Event facilities measuring 51000 square feet (4738 square meters) include conference space. This all-inclusive property also offers a children's pool, a spa tub, and a 24-hour fitness center. Complimentary self parking is available on site. A total renovation of this property was completed in September 2021.
Hyatt Ziva Riviera Cancun - All Inclusive has designated areas for smoking.
- Daily
- Waterslide
- Children's games
- Children's toys
- Number of outdoor pools - 9
- Number of hot tubs - 1
- Elevator
- 24-hour front desk
- Porter/bellhop
- Free self parking
- Infant/toddler toys
- Food and water bowls
- Conference space size (meters) - 4738
- Terrace
- Free buffet breakfast
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 438
- Lifeguard on site
- Couples/private dining
- Number of bars/lounges - 5
- Tasting room
- Number of poolside bars - 3
- Full-service spa
- Number of swim-up bars - 1
- Free water park access
- Beach umbrellas
- Conference space
- Free breakfast
- Spa treatment room(s)
- Tours/ticket assistance
- Pool cabanas (surcharge)
- Evening entertainment
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 1
- Children's club (free)
- Supervised childcare/activities (surcharge)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 10
- Conference space size (feet) - 51000
- Banquet hall
- Beach towels
- 24-hour fitness facilities
- Arcade/game room
- Wedding services
- Outdoor entertainment area
- Outdoor furniture
Family Friendly Amenities
- Family property
- Free water park access
- Number of outdoor pools - 9
- Children's pool
- Waterslide
- Free WiFi
- Children's club (free)
- Snack bar/deli
- Babysitting or childcare (surcharge)
- Arcade/game room
- Playground on site
- Free cribs/infant beds
Room Amenities
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Wheelchair accessible
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Designer toiletries
- Desk
- Premium bedding
- Turndown service
- Free bottled water
- Premium TV channels
- Access via exterior corridors
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Satellite TV service
- Free WiFi
- TV size: 55
- TV size measurement: inch
- Rainfall showerhead
- Furnished balcony or patio
- Free cribs/infant beds
- Rollaway/extra beds (free)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Smart TV
- Number of beds 1
- Laptop-friendly workspace
- Closed captioned TV
- Grab bar - in shower
- Visual fire alarm
- Wheelchair-width doorways
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- Dining table
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.
Spa Services
The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
- Number of treatment rooms 16
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
Nearby Activities
9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a spa tub, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Playground on site
- Ecotours nearby
- Fitness classes on site
- Mountain biking nearby
- Cave exploring/spelunking nearby
- Kayaking on site
- Water sports equipment
- Yoga classes/instruction on site
- Ziplining nearby
- Paddleboard on site
Hotel Policies
Payment types
Fees
Optional extras
- Pet fee: MXN 1300 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Credit card pre-authorization
LGBTQ friendly
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of MXN 1300 per pet, per day
- Dogs only
- 1 total (up to 22 lbs per pet)
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Reviews
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