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Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

Choose dates to view prices

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

Junior Suite Pool View Double

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

7.0 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 3
  • 1 King Bed

Tropical View Junior Suite King

8.0 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 1 King Bed

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite King

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Queen Beds

Suite Master

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Master with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4
  • 2 Queen Beds

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Master with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Family Suite -5 guests- Junior with Pool View

  • Sleeps 5

Suite Junior with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About this property

Hyatt Ziva Riviera Maya - All Inclusive

4.5-star Puerto Morelos property with private balconies
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Riviera Maya - All Inclusive features a full-service spa, a complimentary water park, and 9 outdoor swimming pools. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 51000 square feet (4738 square meters) include conference space. This all-inclusive property also offers a children's pool, a hot tub, and a 24-hour fitness center. Complimentary self parking is available on site. A total renovation of this property was completed in September 2021.

Hyatt Ziva Riviera Maya - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 557 out of 1284 reviews
Rating 8 - Good. 320 out of 1284 reviews
Rating 6 - Okay. 187 out of 1284 reviews
Rating 4 - Poor. 101 out of 1284 reviews
Rating 2 - Terrible. 119 out of 1284 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chelsea

Traveled with partner
Liked: Staff & service, property conditions & facilities
Well maintained resort, great for families but I wouldn’t recommend if you want an experience free of children yelling and playing. The food was nothing to write home about, and the elevators were out intermittently, however it was overall a great stay!
Stayed 3 nights in Mar 2025

8/10 Good

Robert Adam

Stayed 7 nights in Apr 2025

10/10 Excellent

Sytia

Liked: Cleanliness, staff & service, property conditions & facilities
I did a solo trip there and it was nothing short of amazing!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and quiet, food are good but could be better, the location is not too great if you want to leave the hotel. Uber to other place is kind of expansive. Overall, we had a great time with Hyatt.
Stayed 6 nights in Apr 2025

6/10 Okay

Evgeniya

Traveled with family
Liked: Staff & service
3 stars overall. There is no sea. It is dirty. Waterpark is far from being good. Everyone gets stuck, so you have to bring water donut or buy one for 25$, then you can ride. Housekeeping came over at 8am on checkout date, woke us up with no reason. Food is ok. Pools are good. Beach umbrellas are limited. I had to ask a bunch of people to bring me one. Took 3 hrs but I got one eventually. Animation exists. The biggest frustration was no sea.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carmen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingggg place & staff!
Stayed 6 nights in Apr 2025

2/10 Terrible

Justin

Traveled with family and small children
Disliked: Cleanliness, amenities
We paid for an upgrade to a master suite. Spiders and ants all over our room. Mosquitos too. Sewage smell coming up from the sinks. Daughter got what we think were spider bites above her eyes and woke up with one eye swollen shut and the other starting to swell. had to go to the ER
Stayed 5 nights in Apr 2025

10/10 Excellent

Paula Mariz

Traveled with partner, Traveled with family
Liked: Amenities
We had an amazing experience❤️

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all inclusive experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the resort was clean, and lot of
Stayed 3 nights in Apr 2025

10/10 Excellent

Marvin Lynn Thompson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Kalpan

Stayed 3 nights in Mar 2025

6/10 Okay

gang, marietta

Traveled with family and small children, Traveled with family
bugs in my room and never clean up, have to change another room
Stayed 5 nights in Dec 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Amenities, property conditions & facilities
Was a great experience with the children. Clean and undated rooms.
Stayed 4 nights in Mar 2025

4/10 Poor

Sheniqua

Stayed 4 nights in Mar 2025

8/10 Good

Syrita l

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Jisun

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and resort app made everything so convenient but the food was ok Italian food was good, other than that the food was not good. They have taco stands at night and BBQ near the pool during lunch that saved us.
Stayed 5 nights in Mar 2025

10/10 Excellent

TUNG

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

4/10 Poor

Adela

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Long lines , very little beach, no kids activities.
Stayed 6 nights in Mar 2025

8/10 Good

ANA, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent service. Pool chairs situation typical of many resort, people walking up at the crack of dawn to snag spots. Great selection of drinks both for kids and adults. Beach area is rocky, bring water shoes. All staff was amazing! Great entertainment!
Stayed 7 nights in Mar 2025

6/10 Okay

John, Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

SUKHDEEP SINGH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had an incredible family vacation at the resort, which offered amazing water slides that our kids absolutely loved. Didier, one of the best butlers, provided exceptional service and went above and beyond to ensure our trip was memorable. His assistance truly made a difference, and we are grateful for his help.
Stayed 5 nights in Mar 2025

8/10 Good

Bryn Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025