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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property

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Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Children's activities
Exterior
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Puerto Morelos Town Square
    ‪19 min drive‬
  • Puerto Morelos Beach
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Ziva Riviera Cancun - All Inclusive

4.5-star Puerto Morelos property with private balconies
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Riviera Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request.
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Riviera Cancun - All Inclusive features a full-service spa, a complimentary water park, and 9 outdoor swimming pools. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 51000 square feet (4738 square meters) include conference space. This all-inclusive property also offers a children's pool, a hot tub, and a 24-hour fitness center. Complimentary self parking is available on site. A total renovation of this property was completed in September 2021.

Hyatt Ziva Riviera Cancun - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 529 out of 1183 reviews
Rating 8 - Good. 293 out of 1183 reviews
Rating 6 - Okay. 167 out of 1183 reviews
Rating 4 - Poor. 91 out of 1183 reviews
Rating 2 - Terrible. 103 out of 1183 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kentaro

Great staff
Stayed 3 nights in Dec 2024

8/10 Good

Sungheon

Stayed 2 nights in Dec 2024

6/10 Okay

Richard, Vancouver

Traveled with family
Liked: Cleanliness
Please Read this! Our family are frequent travelers (3-5 trips per year) and we all agree that there was enough deficiencies that this property is at best a 3.5 - 4 star property & experience. Beach was 2/10. Unusable due to rocks, seaweed, aggressive birds and shallow water. Literally, not swim able. This was so far below the “Hyatt” standards it wasn’t even funny. Service at the specialty restaurants was painfully bad. Think 2 hour two course meals with wine arriving 1 hour after ordering your “specialty” ripe off wine. That’s when it was actually available. 2/10 Lunch was low quality crap. Similar offerings to a 3.5-4 star Cuban all inclusive resort. Cold burger patties, hot dog wieners, pathetic pizzas, fake cheese nachos…. Need I say more “Hyatt”. 3 of our family members experienced two days of food poisoning including myself. Saving grace was the hotel room, gym (fitness center) and some brand name adult beverages. This was “high” season that we experienced this. Dec 19-27, 2024. Overall, this experience was completely overpriced for the quality of the experience. Majestic, Royalton, Riu, Iberostar are far better 4.5 - 5 star options. We all departed unsatisfied. Never again Hyatt!
Stayed 8 nights in Dec 2024

4/10 Poor

Vickramjeet Singh

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very limited dining options, same food just different restaurants. Over 1.5 waits for all dinner options. Buffet had the same thing morning, lunch and dinner. Hotel rooms very humid, the tiles were always dewy and slippery every couple hours. Could be more cleaner
Stayed 4 nights in Dec 2024

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Daisuke, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
It was little bit disappoint about there is only one beer at the bar and restaurant. But overall, we spend good time!
Stayed 4 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 8 nights in Dec 2024

10/10 Excellent

YOUNGKYOUNG

Stayed 2 nights in Dec 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

andrew S

Stayed 7 nights in Dec 2024

10/10 Excellent

Sudipto, FORT COLLINS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
Stayed 5 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the resort's efforts to preserve the beach area despite the challenges posed by nature. The staff worked hard, often by hand, to maintain the resort. We had great service and good food and drinks. Everyone was friendly and willing to help. The swim-up bar had the best daily drink specials, even for non-alcoholic drinks. Room maintenance requests were fixed within the day when done via their app, and our butler, Didier, was very helpful when we request for his assistance. The entertainment team was friendly, but activity updates were inconsistent. We enjoyed the different dining options, with La Parrilla and Rue de Rivoli being our favorites. The pools were a great alternative when the ocean was off-limits. The only downside was the pushy timeshare presentation during check-in.
Stayed 8 nights in Dec 2024

6/10 Okay

cory

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that it shut restaurants down each night a different restaurant wasnt open. Bar shuts down at 11, nowhere to go and nothing to do after that. Beach was terrible, very rocky and small. Staff were friendly but service wasnt very good, except for Ernesto at the bar, he was great.
Stayed 7 nights in Dec 2024

10/10 Excellent

Heyunok

Stayed 3 nights in Dec 2024

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ended up getting covid not the resorts fault but i did not see much cleaning.1 pool heated rest not so only one pool was behing used.the sports club was freezing and we ordered food it was colder that the club.
Stayed 7 nights in Dec 2024

10/10 Excellent

NURJAHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the reviews which mentioned that this Hyat ziva Rivera have lake instead of ocean I was upset but when I went things were so different! Beautiful ocean view! Staff was very nice; everyday different food options in Buffet. Asian restaurant(Mikayo) manager was super nice and very professional. GERADO was there for us whenever we needed anything. Had so many food options. As a Muslim family they didn’t see us differently they were nice. They accommodated us with food and separate utensils! I wish they had halal options but they had lots of fish options. My kids loved it and so do I! I came with really beautiful memories which I will cherish forever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon, Melville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, I would go back… the staff are amazing, lots of pool choices and never a problem finding a spot, drink service around the pools was great, food was really good with a lot of variety and even a lot of gluten free options, only downside is the beach area but that’s not the resorts fault, can’t stop Mother Nature.
Stayed 8 nights in Dec 2024

6/10 Okay

Elizabeth Montes

Traveled with family
Liked: Cleanliness, staff & service
Service was excellent. The staff was very friendly, and they tried their best to make us feel welcomed. The problem is the condition of the access road. The hotel is located in between a mangrove and the beach, therefore when it rains, the road gets flooded, and it’s in need of repair. In fact, the Hyatt corporation as well as all the hotels located in that area should invest in building an overpass seating on pillars. Otherwise, the road will always have problems no matter how many times they try to fix it. The beach also needs additional maintenance because it shows erosions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ying, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family vacation thank for nice staff at the resort, especially service from Aranza, Ulises from the front desk and David at the cabanas.
Stayed 6 nights in Dec 2024

6/10 Okay

Leticia

Stayed 3 nights in Nov 2024

2/10 Terrible

Myriam

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall terrible experience! Went there to celebrate my birthday and was unhappy the whole time! Food selection was not only limited but served cold! It was as if it had sat for a while before it was served. It was super noisy I. The morning and we are talking about staff yelling accross the hallways slamming doors and just banging on walls!! All this super early in the morning! There was no real all inclusive experience as we had to come out of pocket for fine dining which was not the case at the Ziva in Cancun! I will NEVER stay at Ziva Riviera again nor will I recommend to anyone! Very unhappy totally ruined my birthday week!
Stayed 6 nights in Nov 2024

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had the absolute pleasure of being served by Ramirez during our stay at Hyatt Ziva Riviera, and we can’t say enough great things about him! Ramirez is not just a bartender, he’s a true master of his craft. Every drink he made for us was perfection and he introduced us to our new favourite shot- mini beers! Beyond his skills, Ramirez’s warmth, charisma, and genuine passion for hospitality made every interaction we had with him memorable. Every night we looked forward to seeing Ramirez, he always greeted us with a smile, remembered our favourite drinks, and went out of his way each night to ensure we all had an incredible experience. His professionalism and positive energy made our vacation that much better. We thank you Ramirez, for making our trip unforgettable! If you’re visiting Hyatt Ziva Riviera, do yourself a favor and visit Ramirez at the bar, you won’t regret it!
Stayed 7 nights in Nov 2024

8/10 Good

Chai Yee

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Beach area ia small but enough for us suring our stay. Lunch option is limited. Dinner restaurants variety are good however Japanese/Asian restaurant needs improvement in terms of taste. Overall stay was very pleasant. Not too crowded during the 1st week of Dec.
Stayed 4 nights in Nov 2024

6/10 Okay

Shenelle

Stayed 7 nights in Nov 2024

10/10 Excellent

mukul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Nov 2024