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IXUM

3.0 star property

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Photo gallery for IXUM

Outdoor pool
Lobby lounge
Lobby lounge
Interior detail
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Avenida Carlos Nader 109, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza 28
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Exclusive Suite, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Exclusive Suite, Garden View

  • Garden view
  • 472 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Exclusive Double Room

Premium bedding, in-room safe, desk, laptop workspace

Exclusive Double Room

  • Garden view
  • 264 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

IXUM

3-star hotel in Downtown Cancun
Along with an outdoor pool, this hotel has a restaurant and coffee/tea in a common area. Other amenities include a garden and a communal living room.
IXUM offers 5 air-conditioned accommodations with private pools and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 50-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. This Cancun hotel also offers an outdoor pool, a garden, and coffee/tea in a common area.

IXUM has designated areas for smoking.

Ixum - This fine-dining restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ixum

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor entertainment area

Accessibility

  • No elevator

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Private pool

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 8:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

IXUM Hotel

IXUM Cancun

IXUM Hotel Cancun

IXUM Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 14 reviews
Rating 8 - Good. 2 out of 14 reviews
Rating 6 - Okay. 1 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 0 out of 14 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mingxin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were so lucky ends up booking this hotel as is as a hidden treasure in Cancun area and the owner is super flexible and helpful during our stay. Highly recommended!
Stayed 1 night in Feb 2026

10/10 Excellent

Lisana

Business traveler
Liked: Cleanliness, staff & service, amenities
Absolutely love little hotel in a great area with everything you could need. The staff was so friendly and helpful. I made the rookie mistake of leaving my passport behind and needed it for my ticket on Tren Maya, they immediately responded and sent me a picture of my passport. Rooms are gorgeous 10/10
Stayed 2 nights in Dec 2025

10/10 Excellent

Edward

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, the room was amazing - decor, amenities, super comfortable bed & linens. It was very quiet. Walkable to lots of restaurants. Would definitely stay again.
Stayed 2 nights in Dec 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nest in the middle of Cancun

Staying at Ixum for the night was a treat! Lorea and all the staff were kind, present, eager to make this experience an unforgettable one! The food (and the dirty horchata) was incredible. I had to walk to take the bus, but my GPS was out of control and brought me back to the hotel after 25 minutes walk under the sun. They drove me to the bus station. Will definitely go back asap!
Stayed 1 night in Aug 2025

10/10 Excellent

Marc Beliard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to coming back again
Stayed 5 nights in Jul 2025

10/10 Excellent

svante

Traveled with family
Liked: Cleanliness, staff & service, amenities
The atmosphere was very calm and harmonic in an otherwise hectic city
Stayed 1 night in Feb 2026

8/10 Good

Tine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Maden er helt fantastisk!
Stayed 1 night in Jan 2026

6/10 Okay

Hsuan Ran

Liked: Staff & service, property conditions & facilities, room comfort
酒店熱水不足 希望可以有更多熱水 如果酒店包含早餐更佳
Stayed 3 nights in Sep 2025

10/10 Excellent

Lisa-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben 3 Nächte im Hotel verbracht und es hat unsere Erwartungen übertroffen! Das Hotel ist super schön und sehr Detail verliebt gestaltet. Die Zimmer sind geräumig, sehr sauber und der Pool ist ein zusätzliches Plus. Das Essen ist extrem lecker! Wir haben jeden Tag im Hotel gefrühstückt und immer etwas anderes probiert, und jedes Gericht war sehr besonders, frisch und liebevoll zubereitet. Auch das Abendessen war sehr gut, und am Wochenende gibt es Live Musik was die Atmosphäre noch besonderer macht. Das Beste am Hotel ist das Personal! Alle sind sooo freundlich und haben sich sehr viel Mühe gegeben, uns einen unvergesslichen Aufenthalt zu bereiten. Wir haben uns sehr wohl gefühlt. Die Gegend ist sicher, man kann an der Straße parken und es gibt fußläufig ein paar Restaurants und Cafés. Mit dem Uber ist man aber auch schnell und günstig an allen anderen wichtigen Orten. Wir können das Hotel wirklich jedem empfehlen, der nicht den klassischen “Cancun-Resort-Urlaub” sucht sondern lieber individueller reisen möchte! :)
Stayed 3 nights in Sep 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, la comida deliciosa
Stayed 3 nights in Aug 2025