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ibis Cancun Centro

3.0 star property

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Photo gallery for ibis Cancun Centro

Exterior
Lunch and dinner served, Regional cuisine
Bar (on property)
Exterior
Shower, eco-friendly toiletries, hair dryer, towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Royal Yak Casino and Sports Book
    ‪4 min walk‬
  • Amerimed Hospital
    ‪4 min walk‬
  • Dubai Palace Casino
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, blackout drapes, soundproofing, free WiFi

Double Room, 1 Double Bed

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Double Beds

Desk, blackout drapes, soundproofing, free WiFi

Double Room, 2 Double Beds

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Krystal Urban Cancun & Beach Club

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, (1259)
The price is $77
per night
$97 total
includes taxes & fees
Mar 7 - Mar 8
Krystal Urban Cancun & Beach Club

About this property

ibis Cancun Centro

3-star hotel in Downtown Cancun
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, a business center, and dry cleaning are onsite. Housekeeping is available once per stay.
Ibis Cancun Centro offers 190 accommodations with hair dryers and blackout drapes/curtains. 22-inch plasma televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and laundry facilities. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Ibis Cancun Centro is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - This restaurant specializes in Regional cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Covered self parking on site (MXN 100 per stay)
  • Covered valet parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 279 for adults and MXN 140 for children
  • Airport shuttle fee: MXN 500 per vehicle (maximum occupancy 4)
  • Covered self parking fee: MXN 100 per stay
  • Covered valet parking fee: MXN 100 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

ibis Cancun Centro Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 545 out of 1170 reviews
Rating 8 - Good. 314 out of 1170 reviews
Rating 6 - Okay. 138 out of 1170 reviews
Rating 4 - Poor. 82 out of 1170 reviews
Rating 2 - Terrible. 91 out of 1170 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hayk

Stayed 1 night in Oct 2024

10/10 Excellent

jiadong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Nov 2024

8/10 Good

Haydee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion es un poco reducida, pero esta limpio. Funciona para lo que es "dormir" . No tuvimos problemas con el aire acondicionado quiza porque no hacia mucho calor. Volveria a quedarme para una estadia rapida y esta cerca de plaza las americas.
Stayed 1 night in Nov 2024

6/10 Okay

Jerry Zhaohui

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos Hugo, Merida

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien.
Stayed 1 night in Nov 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Sonja

Liked: Cleanliness, staff & service
Friendly staff. 5 min walk to the shopping mall.
Stayed 1 night in Nov 2024

8/10 Good

Valeria

Stayed 1 night in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
Excellent location, the staff was friendly, the hotel was fine ( is 3 starts) you get what you paid, for the price is a good opción, restaurantes, shopping, Starbucks in walking distance.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Edouard

Stayed 1 night in Oct 2024

10/10 Excellent

Andrés

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

8/10 Good

GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio, la ubicación , habitaciones limpias y confortables
Stayed 3 nights in Oct 2024

2/10 Terrible

Javid

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 8 nights in Sep 2024

2/10 Terrible

Fabio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand that Ibis hotels offer basic services, but I was quite disappointed with this particular location. To make matters worse, my wife left a ring behind that should have been easy to locate. Despite numerous attempts to follow up, the response we received was far from satisfactory. Overall, a very disappointing experience.
Stayed 1 night in Sep 2024

10/10 Excellent

JORGE ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable. El Hotel Ibis Cancún, está ubicado en una zona muy agradable de la Cd. de Cancún.
Stayed 2 nights in Sep 2024

4/10 Poor

Roberto

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is old and run down. the tiles are comming up of the floor in the hallways.
Stayed 1 night in Sep 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Jay Luis

Stayed 1 night in Aug 2024

10/10 Excellent

HECTOR

Stayed 1 night in Aug 2024

8/10 Good

Nathan, Springfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will break this down by category. Expedia: Easy to book end stop. Only issue was breakfast being included and having to work this out each morning. Small matter but be ready. Hotel (IBIS): Check-in easy. Staff great. Room service excellent. Parking, perfect. Issue... room key working each day. Everyday had to get the key reset. Overall this was a good stay and booking.
Stayed 7 nights in Sep 2024