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JW Marriott Cancun Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Property video
Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Pool | Indoor pool, 3 outdoor pools
4 restaurants, breakfast served
On the beach

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Air conditioning
$429
includes taxes & fees
Jan 22 - Jan 23

Explore the area

View in a map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪9 min walk‬
  • Place, Oasis Arena
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite, 1 King Bed with Sofa bed (Balcony)

Luxury Suite, 1 King Bed with Sofa bed (Balcony) | Minibar, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed with Sofa bed (Balcony)

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Minibar, in-room safe, desk, blackout drapes

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom, Balcony

  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom

  • 1344 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed

Presidential Suite, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 Double Bed

  • 2947 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(72 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 2 Double Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(11 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club 91 King Room

Minibar, in-room safe, desk, blackout drapes

Club 91 King Room

  • Sleeps 3

View all photos for Club 91 Two Double Room

Minibar, in-room safe, desk, blackout drapes

Club 91 Two Double Room

  • Sleeps 4

View all photos for Deluxe King Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room with Ocean View and Balcony

  • Sleeps 3

View all photos for Deluxe Two Double Room with Ocean View and Balcony

Minibar, in-room safe, desk, blackout drapes

Deluxe Two Double Room with Ocean View and Balcony

  • Sleeps 4

View all photos for JW Luxury Suite

Minibar, in-room safe, desk, blackout drapes

JW Luxury Suite

  • Sleeps 4

View all photos for Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Caribbean Suite, 1 Bedroom Suite, 1 King, Sofa bed, Balcony

  • Sleeps 4

View all photos for Grand Ocean Front Suite

Minibar, in-room safe, desk, blackout drapes

Grand Ocean Front Suite

  • Sleeps 4

View all photos for Premium King Room with Ocean View

Minibar, in-room safe, desk, blackout drapes

Premium King Room with Ocean View

  • Sleeps 3

View all photos for Premium Two Double Room with Ocean View

Minibar, in-room safe, desk, blackout drapes

Premium Two Double Room with Ocean View

  • Sleeps 4

View all photos for Club Presidential Suite

Minibar, in-room safe, desk, blackout drapes

Club Presidential Suite

  • Sleeps 2

View all photos for Premium Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Premium Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View (Balcony)

9.0 out of 10
Wonderful
(110 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Bedroom, Balcony

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Cancun Resort & Spa

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Accommodations are furnished with twin sofa beds. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers a children's pool, a hot tub, and a 24-hour fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

JW Marriott Cancun Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1004 reviews
Rating 8 - Good. 122 out of 1004 reviews
Rating 6 - Okay. 42 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service, beautiful rooms and grounds. Will definitely stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maricela

Liked: Cleanliness
Stayed 2 nights in Sep 2025

8/10 Good

Julio

Stayed 5 nights in Jun 2025

10/10 Excellent

Clivia, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Jon, The Woodlands

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property staff are great…but property is CONSTANTLY under renovation. Limited restaurants due to closures, no lobby, lobby bar or evening entertainment. Prices on site have risen and some services reduced…no turn down service anymore, no slippers in room…I know, first world problems (!) but it’s supposed to be a flagship JW resort. Lost its sparkle, and almost guaranteed to have jack hammers and saws working whenever we go.
Stayed 3 nights in Sep 2025

10/10 Excellent

Hanret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel safe area and clean beds so comfortable
Stayed 4 nights in Sep 2025

10/10 Excellent

Lora

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was amazing safe area clean staff friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcello, Naples

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great service.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chanel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was super nice and friendly and was very helpful. Besides the seaweed on the water, everything was excellent. Gustino restaurant was wonderful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , as always was excellent! Beach needs major cleanup, and it’s become very narrow. The Beach used to be your crown jewel.
Stayed 11 nights in Aug 2025

10/10 Excellent

Gurdeep Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Balcony with view of resort area and the ocean. Relaxing vibe… quiet in the eve with only ocean sounds. The thai restaurant wasnt available to us unfortunately. Food at the restaurants we visited was good but service was inconsistent at the italian one. The spanish restaurant had really nice servers and we met a wonderful chef there. We also enjoyed breakfast there daily. Gym facilities were superb and clean with a good mix of equipment. The outdoor pools were great… we enjoyed them most at around sunset. Our first trip to Mexico and truly an enjoyable experience.
Stayed 4 nights in Aug 2025

8/10 Good

merna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and safe space
Stayed 7 nights in Aug 2025

10/10 Excellent

Nallely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would definitely go back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Marjan Isabelle

Stayed 8 nights in Aug 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 5 nights in Aug 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was exactly what I expected it to be per the reviews from other guests. It was quiet and the staff was absolutely amazing. Everything was so clean and I definitely plan on staying there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oxana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some construction - remodeling of the lobby bar and some units but not too noisy.
Stayed 2 nights in Aug 2025

8/10 Good

lauren, Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was gorgeous, our room was amazing. The staff was so friendly and accommodating. We really had the greatest time ever! It would be nice to add in poolside activities, especially on the weekends. Or at least playing some salsa music. Evening entertainment would’ve been cool too. Hopefully management considers adding those things in.
Stayed 4 nights in Aug 2025

10/10 Excellent

Renato

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, we enjoyed the hotel very much. So, we are planning to go back there with my family members in the future.
Stayed 5 nights in Aug 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property especially the pools. However restaurant option are expensive and not family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria, Spring Hill

Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff was great. The beach there at the hotel was atrocious. It was full of seaweed and smelled like rotten eggs. We didn’t even get to enjoy the beach on our trip at all we didn’t go in The restaurants at the facility are also not very good food, but that seem to be typical of the region. Also, this hotel shuts down at about 6 PM so if you’re in your 30s and looking to have any kind of fun at your resort, this wouldn’t be it for you. You can’t even go sit at the pool bar past 6 PM. But again, the staff was great, and the facility was beautiful, if I was rebooking, I would go somewhere else with some nightlife and a clean beach and some good food.
Stayed 5 nights in Aug 2025