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JW Marriott Cancun Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
On the beach
Premium bedding, minibar, in-room safe, desk
On the beach
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪9 min walk‬
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About this property

JW Marriott Cancun Resort & Spa

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers a children's pool, a hot tub, and a 24-hour fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

JW Marriott Cancun Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent
  • Resort fee: USD 42.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 761 out of 1002 reviews
Rating 8 - Good. 133 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unforgettable 60th birthday celebration at the JW. It was the most beautiful beach I have ever experienced. The service was spectacular, again and again and again. Every interaction was a reflection of awesome training and people who cared about their job. Their friendliness added to our overall experience. We would love to go back every year- what a spectacular time. We are so thankful we were able to do this and lucky to have found this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dorota, Downers Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and all amenities!
Stayed 6 nights in Jan 2025

4/10 Poor

RODOLFO MAYA

Business traveler
Disliked: Staff & service, amenities
I had to cancel one night with advance because had an emergency at work; I tried to cancel the night but they didn't accept no matter that I'm a Marriott recurrent customer. So disappointed.
Stayed 1 night in Jan 2025

10/10 Excellent

Ibukunoluwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Attentive staff and good location with the beach accessible from the pool areas of the hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ziyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’re coming back!

Wonderful for a quick 2 night getaway couples trip. The staff is amazing, so helpful and kind. Food and drinks were excellent
Stayed 2 nights in Jan 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but I was a bit disappointed, I expected more from a JW. The pools were on the smaller side and there was not a swim up bar which meant you had to rely on the few servers coming around and they didn’t come regularly. There was an area under construction at the pool and with the noise it wasn’t very relaxing, it may be a bar? The cabanas were two to a palapa hut so basically attached, you’d have another guest next to you the entire time. I inquired about reserving one and was quoted $200 for the day, at other resorts they are typically $100 for a private one. I inquired again and was quoted $150, I didn’t like that the first employee quoted so much, it would be nice if there was a set cost and you could reserve online rather than being priced on an employees mood. Needless to say they pretty much sat empty our entire trip. The restaurants were convenient but mediocre, a steak house or teppanyaki restaurant would have been nice. The breakfast was great though. Rooms were clean and front desk staff was helpful. The beach was beautiful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Naftali

Stayed 3 nights in Jan 2025

10/10 Excellent

John, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Anjea

Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice and clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Hoejae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good and very comfy
Stayed 3 nights in Jan 2025

4/10 Poor

Fleur

Stayed 1 night in Jan 2025

10/10 Excellent

PIA

Stayed 3 nights in Jan 2025

10/10 Excellent

Beatriz I, Raleigh

Stayed 7 nights in Dec 2024

10/10 Excellent

Hiroko

Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia Elena Quintero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space. The service was excellent, and the staff was so lovely and helpful. The food is also outstanding. We had a very nice time and will go back. We had some very windy days and couldn't get to the beach. I wish they had some indoor activities for teenagers. But overall, it is very good place. Highly recommend it.
Stayed 6 nights in Dec 2024

10/10 Excellent

antonio jutglar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great staff!
Stayed 7 nights in Dec 2024

10/10 Excellent

Vladimir

Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at the Hotel, people there were beyond kindness.
Stayed 4 nights in Jan 2025

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well managed property and provides an amazing view of the Caribbean Sea. We had a great overall experience and everything from check in to check out was smooth. The check in staff gave us room with a surreal view of the turquoise waters on my request as we celebrated our daughter's birthday there. The staff is very friendly and always eager to help. The areas are neat and clean, and the staff works very hard to maintain the property. The restaurants are affordable, and we did not have to shell out exorbitant amount of money to eat during our stay. Bus stop is right outside the property and convenient to take the ferry. Pizzeria 750 is a lifesaver, and we had the most amazing pizza there at a very reasonable price of $25 for its jumbo size. Had good food at beachside restaurant also. The location is safe though we did not venture out. I am happy that we did not opt for all-inclusive resort as we had a better experience with this upscale property. I would highly recommend this property for stay to anyone planning stay in Cancun Hotel Zone. A few things could have been better like providing a tea/Coffee machine in the common area. It was inconvenient to go back to the room from beach to have tea/coffee. This complementary service may be very useful to the guests. Also drinking water bottles should be provided without calling room service. We did not like drinking water from bathroom taps and had to ask room service serval times a day.
Stayed 5 nights in Dec 2024

10/10 Excellent

Samuel Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, extremely accommodating staff... love it here!
Stayed 4 nights in Dec 2024

10/10 Excellent

roger, LIBERTYVILLE

Stayed 5 nights in Dec 2024

10/10 Excellent

Pushpak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great property for vacationing at Cancun. Easy access to beaches and great dining options
Stayed 4 nights in Dec 2024

8/10 Good

June Ruta

Traveled with family
Liked: Cleanliness, staff & service
Sweet getaway spot.
Stayed 4 nights in Dec 2024

10/10 Excellent

Spencer G.

Stayed 5 nights in Dec 2024