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JW Marriott Cancun Resort & Spa

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Cancun Resort & Spa

Room
Living room
Restaurant
Restaurant
Banquet hall

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Air conditioning
    Air conditioning

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    7 min walk
  • Aquaworld
    9 min walk
  • Oasis Arena
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Luxury Suite, 1 King Bed with Sofa bed, Balcony

  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Pool

Marriott Cancun, An All-Inclusive Resort

Pool
All inclusive
Spa
Kids pool
4.5 out of 5, Wonderful, (1010)
The price is $462
per night
$564 total
includes taxes & fees
Dec 7 - Dec 8
Marriott Cancun, An All-Inclusive Resort

About this property

JW Marriott Cancun Resort & Spa

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers a children's pool, a spa tub, and a 24-hour fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

JW Marriott Cancun Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free crib
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 744 out of 1012 reviews" "
Rating 8 - Good. 143 out of 1012 reviews" "
Rating 6 - Okay. 54 out of 1012 reviews" "
Rating 4 - Poor. 29 out of 1012 reviews" "
Rating 2 - Terrible. 42 out of 1012 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Yi

Stayed 7 nights in Aug 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Eric

Liked: Cleanliness, amenities
They were doing major remodeling in the room across the hall and making a lot of noise. I cant imagine why they would put a guest in the room adjacent to that noise. The manager did agree to move my room but it was incredibly aggravating and inconvenient to move. Parts of the hotel may be under construction. the elevators did not work one night. The room furnishings are a bit tired and in need of upgrade for the price of the rooms. Service at the lobby bar was not good, at least for me. Perhaps I didn't pay close enough attention but there were a few add on fees. Just tell me what the room costs and stop with the resort and other fees. The grounds are nice and well maintained but for the money I would not recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and amazing service
Stayed 3 nights in Aug 2024

10/10 Excellent

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now I'm not one to lie so believe me when I tell you this, the staff at this resort was extraordinary!! they were so incredibly nice and took notice to every little detail about our stay. They gave us tips and tricks into how we could enjoy our vacation even more and put an immense amount of effort into every thing they did. Overall, it was an 11/10 experience. I will definitely return!
Stayed 4 nights in Aug 2024

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent 5 night stay at the property. Beautiful resort, great service and good dining options as well as amenities.
Stayed 5 nights in Jul 2024

10/10 Excellent

Emely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and amazing customer service! Absolutely loved it will be back again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ranj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms
Stayed 5 nights in Jul 2024

10/10 Excellent

CECILIA, Long Island City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Mona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo
Stayed 4 nights in Jul 2024

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our "Home away from Home"!
This location is our "home away from home"! We discovered this Resort 4 yours ago, and have come back every year. Clean, comfortable, good location, but the best part are your people! When we arrive many recognize us, and several remember my children and my names. I feel like it's a reunion with friends. I'm also so happy that this is not a "all-inclusive" resort. We eat at all the the restaurants there, but like the option to also explore the area.
Stayed 9 nights in Jul 2024

10/10 Excellent

Christopher Sung

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2024

10/10 Excellent

Balwinder

Traveled with family
Liked: Staff & service, property conditions & facilities
Pools the view was nice got a nice room
Stayed 3 nights in Jul 2024

10/10 Excellent

Dalmis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed. The place was spotless and the staff extremely friendly. I recommend staying there any time.
Stayed 4 nights in Jul 2024

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Frannie, sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Property is clean Food is too pricey for the bad quality of it.
Stayed 7 nights in Jul 2024

8/10 Good

JAMES, MCKINNEY

Stayed 3 nights in Jul 2024

6/10 Okay

VINH

Stayed 4 nights in Jul 2024

10/10 Excellent

Mona

Traveled with family
Liked: Staff & service, amenities
The staff throughout the property was very customer oriented. They went beyond to make me feel comfortable, providing excellent service.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chill and relaxing. There were kids there but very quiet. Not the best place for kids but awesome for adults! Beautiful water, good breakfast buffet, and across the street from fabulous restaurants. Not too far from The airport. This was the take it easy trip we needed.
Stayed 4 nights in Jul 2024

10/10 Excellent

Belinda

Liked: Amenities
Nice place
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & service. Wonderful experience. Facilities were top shelf.
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many dining options in the hotel that were honestly more enjoyable than going on the strip. The hotel itself was beautiful and well maintained. All staff were so friendly and accommodating!
Stayed 7 nights in Jul 2024