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JW Marriott Cancun Resort & Spa

5.0 star property

Choose dates to view prices

Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
4 restaurants, breakfast served
On the beach
On the beach
Luxury Suite, 1 King Bed with Sofa bed, Balcony | Pool | Indoor pool, 3 outdoor pools

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪9 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 Double Bed, Non Smoking

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(101 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Balcony | 1 bedroom, premium bedding, minibar, in-room safe

Luxury Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Double Beds, Balcony, Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Balcony, Ocean View

9.2 out of 10
Wonderful
(62 reviews)
  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Grand Suite, 1 Bedroom, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About this property

JW Marriott Cancun Resort & Spa

5-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. LED televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa features a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers a children's pool, a hot tub, and a 24-hour fitness center. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

JW Marriott Cancun Resort & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch, and dinner.
Bravio - This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1008 reviews
Rating 8 - Good. 131 out of 1008 reviews
Rating 6 - Okay. 49 out of 1008 reviews
Rating 4 - Poor. 23 out of 1008 reviews
Rating 2 - Terrible. 29 out of 1008 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, amenities
Things I liked: Very safe. Well kept grounds. Stay was very nice. Their breakfast buffet is good, they can it continental but it's not, it's actually a full breakfast buffet which was great. They have great onsite shopping. Ways to improve: They don't manage the pools well. People leave their towels on the lounge chairs for 10 hours without coming back and the staff do nothing to make them available to people who want/need them. One simple pinacollata is 16$ usd. The food was very expensive, much more than got the same in the United States. 150 usd for 2 people was average bill at onsite restraunts. House keeping cleaned our room 4 out of 7 days. 1 day the elevators didn't work (we were on 7th floor). One day they shut off the water all afternoon. The hot tubs are not very warm. Overall it's very nice, but much more money than even the average resort in the US in terms of cost. They have good food options. Staff are friendly, but there is a lot of improvement needed in terms of them actually doing their jobs and attention to detail.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Nice area around infinity pool. Food was good.
Stayed 3 nights in Mar 2025

10/10 Excellent

LENA, Coral Gables

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was one of our best hotels experience we ever had. We were completely blown away by how well trained the staff was. They were all exceptional and naturally caring they weren’t doing it for the money they did it because they loved their jobs. I hope management is paying them well because I have never seen such professionalism in just one place. I could go on and on so I will end by saying everyone place choose this hotel whenever you go to Cancun because I want you to have this experience for yourself. 👏👏👏👏
Stayed 5 nights in Mar 2025

10/10 Excellent

Barbara, Toronto

Stayed 5 nights in Mar 2025

10/10 Excellent

Adrian

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff with service oriented hospitality. Pool area spacious, clean with great bar and food service. Great property for families!
Stayed 5 nights in Mar 2025

10/10 Excellent

Daniel Raymond

Stayed 6 nights in Mar 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the hotel. It was clean and had all the amenities it advertised. The service was exceptional, everyone was very kind and helpful which was the best part of staying here. This included the service at the onsite restaurants.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra C.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Troy Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This marks our eighth visit to the JW, and we continue to return because it is consistently exceptional in every regard. While turnover is inevitable in the hospitality industry, the JW stands out with its remarkable staff, many of whom have been with the property for years. Their personalized service and genuine efforts to get to know our family create a truly welcoming and memorable experience. Though we rarely request special accommodations, on the few occasions we have, the JW team has always gone above and beyond to ensure our needs are met. I wholeheartedly recommend the JW, and I have no doubt we will be back for our ninth visit very soon. Cheers!
Stayed 8 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd visit to JW Marriott Cancun 18 years later. I thoroughly enjoyed my stay at the JW! The staff is incredibly attentive, available, and helpful whether it's the Spa, pool waiters, front desk, all of them. This is a great location there are several restaurants within walking distance where we enjoyed eating each night. We had lunch by the pool and the nachos are soooo good. I can't speak to other restaurants on the property since we didn't try them.
Stayed 3 nights in Feb 2025

10/10 Excellent

Susan Marie, Sag Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and pools. Spectacular beach resort with excellent food.
Stayed 5 nights in Feb 2025

10/10 Excellent

Mya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to give my thanks to the housekeeping staff they are amazing! The property was very clean and everyone was so helpful! Had the most amazing stay and would love to come back soon
Stayed 4 nights in Mar 2025

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed with our room. Prefer to be close to the beach elevator and on the East side, higher floor. I know status matters, but pilots spending a night in a suite seems wasted (they said so too). There was a wedding, so it was quite noisy. That was okay, as it was fun to see them celebrate. The pools closed at 6 p.m. Please keep one open, maybe the adult pool. Elevators were slow. The A/C in our room was noisy.
Stayed 4 nights in Feb 2025

10/10 Excellent

sandra Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a beautiful stretch of beach
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. The staff are excellent.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter, Harwich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice facility.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bruce William

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was amazing! Always smiling, happy we were there and willing to give the best service possible. Even the house keeping people were great, Saulo in housekeeping is excellent.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Excellent customer service. The Thai restaurant was our favorite.
Stayed 7 nights in Feb 2025

10/10 Excellent

KELLI, ELDRIDGE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! Clean, safe and great service!
Stayed 4 nights in Feb 2025

10/10 Excellent

Tramaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was Great!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unforgettable 60th birthday celebration at the JW. It was the most beautiful beach I have ever experienced. The service was spectacular, again and again and again. Every interaction was a reflection of awesome training and people who cared about their job. Their friendliness added to our overall experience. We would love to go back every year- what a spectacular time. We are so thankful we were able to do this and lucky to have found this resort.
Stayed 4 nights in Dec 2024