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Krystal Cancun All Inclusive

4.0 star property

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Outdoor pool, pool umbrellas, sun loungers
Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi
View from room
Lobby
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
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4.0 out of 5, Very Good, (1662)
The price is $179
per night
$221 total
includes taxes & fees
Apr 30 - May 1
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About this property

Krystal Cancun All Inclusive

4-star Cancun hotel, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Onsite self parking and valet parking are complimentary.

Krystal Cancun All Inclusive is a smoke-free property.

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 380 out of 1035 reviews
Rating 8 - Good. 241 out of 1035 reviews
Rating 6 - Okay. 199 out of 1035 reviews
Rating 4 - Poor. 94 out of 1035 reviews
Rating 2 - Terrible. 121 out of 1035 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole, Houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time at this property. Love the beach. The food is great.
Stayed 3 nights in Jan 2025

8/10 Good

Guillermo Mendoza

Stayed 2 nights in Jan 2025

6/10 Okay

Ron

Liked: Cleanliness, staff & service, room comfort
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
Stayed 6 nights in Jan 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Jan 2025

6/10 Okay

Sandra

Stayed 1 night in Jan 2025

2/10 Terrible

Ihor

Stayed 5 nights in Jan 2025

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beach and view
Stayed 4 nights in Dec 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches and we booked luxury suit wasn’t nothing luxury about it
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendell

Traveled with family
Stayed 3 nights in Jan 2025

4/10 Poor

Brian

Stayed 1 night in Jan 2025

4/10 Poor

Jose N

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sales guys went way overboard trying to sell us a timeshare, rude
Stayed 7 nights in Jan 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2025

2/10 Terrible

salvador

Business traveler
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Vianka I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything. It was wonderful. .
Stayed 3 nights in Jan 2025

4/10 Poor

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a sewer order in the entire lobby the entire time. Elevators were broken. No hot water one day. I do not think we will ever go back or recommend that place. I paid a lot of money for all inclusive and there were limits and the buffet was not good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had issues with hot water every time we took a shower, poor pressure and water was coming in cold and warm, sometimes completely nothing.
Stayed 7 nights in Dec 2024

8/10 Good

Isabelle Rose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 7 nights in Dec 2024

2/10 Terrible

Robert

Stayed 4 nights in Dec 2024

6/10 Okay

Berenice

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location really convenient to the beach with a beautiful view. The property is outdated and needs to do some renovations. We did not like the food that was offered in the buffet.
Stayed 5 nights in Dec 2024

8/10 Good

Rodney

Liked: Staff & service
In general we had a pretty good vacation. Our room was great with a perfect ocean view. Bathroom could use work but had hot water. Beach is perfect there. Loud music from all night new years party.... Signing tickets for every meal though all inclusive was confusing and annoying.. likely it's done for tips.... If you give one do it in Pesos and right pesos. Lobby was nice. The best part of hotel is service staff. They are really helpful and hard working. Entertainment is minimal if there is any. Food is good for a few days but doesn't really change much and you get tired of it. Do a day trip to get away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Janet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, very close to the beach.
Stayed 6 nights in Dec 2024