4/10 Poor
Moinuddin
Traveled with family
Dec 26, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at Krystal Cancun was mediocre at best. The one positive to consider is the location of the hotel itself: with its proximity to entertainment and being at almost the corner of Zona Hotelera. There was a lot of sand and space, which was nice. Customer service was fine, but this is merely an expectation that should've been met regardless as a four star establishment. Other than that, I would not waste my money here again. On the day of check in (December 19th), we were told we would have access to all of the restaurants on property and 24 hour room service during our six day stay. We were also told that there was a buffet, but the restaurants did require a reservation for dinner. What we were not told, however, was that we would be charged a premium on Christmas Eve to go to any of the restaurants on the property except one. This was unbelievable considering how many times I was told "yes, this is part of the all-inclusive". Overall, the food was bad, especially if you have dietary restrictions. We made a booking for a restaurant only for us to receive an email notification that it was canceled. The rooms were pretty old with almost no renovation. In room facilities were lackluster, especially when you consider the premium paid for this "four star hotel". The toilet was leaking and it was not fixed even after we let the front desk know.
Overall, this hotel management should improve room condition and food quality.
Moinuddin
Stayed 6 nights in Dec 2024