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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Outdoor banquet area
Cafe

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, (1598)
The price is $420
per night
$516 total
includes taxes & fees
Mar 6 - Mar 7
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun All Inclusive

4-star Cancun hotel, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Onsite self parking and valet parking are complimentary.

Krystal Cancun All Inclusive is a smoke-free property.

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 355 out of 1009 reviews
Rating 8 - Good. 230 out of 1009 reviews
Rating 6 - Okay. 191 out of 1009 reviews
Rating 4 - Poor. 104 out of 1009 reviews
Rating 2 - Terrible. 129 out of 1009 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aklie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Krystal was amazing i would most definitely visit again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ludmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is awful..sink and countertop need to be remodeled!!! To old!!! Not the same when made a reservation!!!
Stayed 7 nights in Nov 2024

8/10 Good

Sreejith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is affordable and the amenities like restaurants, entertainment such as pool table sports bar are present. The swimming pool facility is excellent. The shopping stalls and other clubs are at a walkable distance. Only cons I can think about is that the room seems to have an old infrastructure, sounds from the next room were audible and the shower occasionally dripped. Overall it was a pleasant experience but there is room for improvement.
Stayed 4 nights in Nov 2024

6/10 Okay

Anai

Liked: Staff & service
Stayed 3 nights in Nov 2024

2/10 Terrible

Karlita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Recibes por lo que pagas La peor decisión y pérdida de dinero que pude haber tomado al decidir hospedarnos en este hotel, esta fue la 6ta vez que visitamos Cancún siempre en distintos hoteles uno mucho mejor que otro, nos enamoramos cada vez del servicio, la amabilidad y hospitalidad de la gente, la comida deliciosa con un si. Fin de variedades de sabores que degustar, lamentablemente esta 6ta visita decidí probar en Kristal Cancún a pesar de haber hecho buscado comentarios entre los que habían muchos buenos como tambien malos, presta SEVERA ATENCIÓN a los malos comentarios, el hotel está realmente viejo, (viejo no es una excusa para tenerlo en estas condiciones deplorables) lleno de humedad, el minibar suda por fuera, nunca había visto algo así, la ducha se estanca el agua y tienes que esperar que baje para seguir con tu ducha, en el baño no hay extractor de aire, los focos tenían goteras, traté de abrir la puerta del balcón para contemplar el hermoso paisaje de la playa y estaba completamente oxidado nos costó un mundo cerrar esa puerta, los roperos estaban húmedos y para completar mis sábanas estaba húmedas de tanta humedad, era imposible dormir ahí se me cerró completamente la respiración al tratar de dormir ahí, reclamé y SI me cambiaron la habitación a una que si bien no tenía mucha humedad quedaba en dirección a la discotecas y la bulla era como dormir con las ventanas abiertas se escuchaba toda la fiesta, la comida déjame decirte que todo sabía agrios pasado las ver
Stayed 3 nights in Nov 2024

10/10 Excellent

Johanna Eileen

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Mark Anthony Luis, cranbrook

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

4/10 Poor

Alma Delia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Tariq

Business traveler
Liked: Cleanliness, staff & service
Excellent staff, good and variety of food Cons: crowded, long check in, poor a/c in room, problem in hot water in bathtub
Stayed 6 nights in Oct 2024

4/10 Poor

Joshua Issiah

Traveled with partner
Disliked: Amenities, property conditions & facilities
You are right by all the action, so that is good and bad. Music at night goes to at least 4am and you will hear it. Food wasn’t great only one day the food was ok. The beach was nice, but a little dirty was trash at times. The rooms had the bare minimum as far as amenities.
Stayed 3 nights in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Isaac

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Towel boy (Enrique) was rude. Everyone else was excellent. Breakfast menu has changed drastically from three years ago, a lot less options. Restaurant food and service was excellent. Over all happy with our stay just some minor incidents that management took care of.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alma

Stayed 3 nights in Sep 2024

10/10 Excellent

Deborah Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the same staff I saw 4 years earlier! Still amazing people there that made us feel so special!
Stayed 4 nights in Oct 2024

8/10 Good

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the awesome beach, and to the night life.
Stayed 5 nights in Sep 2024

6/10 Okay

Justin Kyle

Close to lots of clubs
Stayed 5 nights in Sep 2024

8/10 Good

PENNY Ann, REDDING

Stayed 7 nights in Sep 2024

6/10 Okay

Chelsea Marie

Stayed 7 nights in Sep 2024

6/10 Okay

Kenneth

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was good. Building was in poor shape and no air conditioning in most of the common areas. Room smelled moldy.pool need work tiles missing.
Stayed 3 nights in Oct 2024

8/10 Good

EMMANUEL L

Traveled with partner
Liked: Cleanliness
Beautiful location and the beach is so beautiful. Its in the center of zona hotelera. Good food.
Stayed 5 nights in Sep 2024

2/10 Terrible

Chris A

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moent I got there it was an absolutely horrible experience. The rooms were extremely dated. The beds were old and had stains and the walls had covered holes unpainted. They advertise that they are all inclusive, however, that is a deception. They give you the cheapest liquor and if you want a normal bottom shelf, you have to pay additional. You can get all the chicken nuggets and dry burgers you want to eat, but if you want to eat a regular steak, you have to pay extra. The staff are rude and act as if you are bothering them when you ask for something. The smell it the bar was of rotting water as if it had not been cleaned in weeks. Just an absolutely horrible place to stay/
Stayed 5 nights in Sep 2024

8/10 Good

Nicole, Houston

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at this property. This was my 1st time adding the All Inclusive. The food was great! The Staff was amazing especially the day we went through Tropical Storm Helene. They went beyond their duties to satisfy their guest. I give them 5 STARS for that. I will definitely stay here again next year.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice has 1 main restaurant which is a buffet and 1 snack bar (food is so good). They have a restaurant call "Las Velas" you have to make a reservation they have italian food. The rooms are nice, every day they clean the rooms. The view to the beach is beautiful! The beach is so clean and beautiful. I loved it! The pools are clean. There are more local tourists from Mexico. The tourists and staff are all respectful and helpful. This hotel is located walking distance from restaurants and night clubs. No Uber needed. Also, a bus can take you to the main city of Cancun for $12 pesos. The only negative thing I noticed is the elevator it took forever. I think it needs to be repaired.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 3 nights in Sep 2024

8/10 Good

alfonso, los angeles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent from front desk to bell boys waiters and bar men were all awesome!!! Location was the best walking distance to everything from bars to discos it was nice! The only down side was the breakfast same food always it got boring real quick but other than that very budget friendly hotel. Oh yeah and only one elevator works good thing it wasn’t bizzy.
Stayed 4 nights in Sep 2024