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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

View from room
View from room
Lobby
Lobby
Outdoor pool, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • City view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1730)
$205 nightly
The price is $205 total
includes taxes & fees
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun

3.5-star Cancun resort, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Krystal Cancun features an outdoor pool and a health club. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

5 meeting rooms are available. This beach resort also offers a children's pool, a hot tub, and a sauna. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Cancun is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 559 out of 1397 reviews
Rating 8 - Good. 319 out of 1397 reviews
Rating 6 - Okay. 218 out of 1397 reviews
Rating 4 - Poor. 129 out of 1397 reviews
Rating 2 - Terrible. 172 out of 1397 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tequila N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ocean view room is the best.
Stayed 2 nights in Feb 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Music from down the street is loud sometimes. Bartenders in main lobby are not very friendly. The wait staff by the pool and by the beach are amazing. Shout out to Dulce and Juan for making us feel so welcome!
Stayed 5 nights in Feb 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very run down.
Stayed 6 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was very friendly and the room was very clean. I didn’t like that I was unable to make a reservation for dinner to any of the restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service
Was fun
Stayed 1 night in Feb 2025

6/10 Okay

Ali

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, very nice beach. Older hotel, they skimp on everything, very obvious. Limited food options, food was ok but repetitive. There is a delivery charge for room service with all inclusive, first time I encountered something like this. Overall, my wife and I enjoyed our stay, but for what we paid, will go somewhere else next time.
Stayed 6 nights in Feb 2025

4/10 Poor

Hernan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45min just to check in. Had no hot water on my last day, they called my room at 8am to offer coupons for activities.
Stayed 2 nights in Feb 2025

6/10 Okay

Tracy

Traveled with partner
Disliked: Property conditions & facilities
The room was run down and in need of significant maintenance. The television did not work our entire stay, despite maintenance trying to fix it. The weather was bad and we were stuck inside for a few days. Television with movies would have been great. The food was just ok. Nothing great. Comparable to cafeteria food. During our stay, a two year old boy went missing from the pool area. The staff had clearly had no training I. How to handle such an incident and chaos ensued. At best, this is a 3 star hotel charging 5 star prices.
Stayed 3 nights in Feb 2025

6/10 Okay

Albert

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentine’s trip

The stay was wonderful. We enjoyed the Valentine’s Day show and friendly staff. I also enjoyed my complimentary Champagne and Macaroons.
Stayed 2 nights in Feb 2025

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness
So I had issues right from the start we came in checked in then I see no balcony & this was one key item I paid extra for went to counter & the girl was what really didnyouncheck? Come on we all know what a balcony is so waited 2 hours for this so now 715pm super tired gave us room looked it had a peek of the ocean with all the palms trees then in the morning maintenance boarded up that section all the time we are there like if an event was going to happen nothing did also there is another charge they charge extra ambiente fees 15.00 us dollars so I was upset
Stayed 3 nights in Feb 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noise because is located around the night clubs
Stayed 2 nights in Feb 2025

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get the room I reserved, I reserved a king size bedroom and got 2 full size beds
Stayed 1 night in Feb 2025

8/10 Good

Nima

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The beach is super gorgeous and the resort is within the walking distance of good spots for dining, shopping, night life, etc. The staff is super friendly as well. The issue is the room is out dated and needs to be upgraded soon.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view almost everything in one place I love it
Stayed 3 nights in Feb 2025

8/10 Good

Calvin, Wimauma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was amazing, however there is an issue with the AC in Tower D. Food was great, hotel staff was very friendly and helpful. Food is very good as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar Alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, nice place.
Stayed 1 night in Feb 2025

4/10 Poor

Luiz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

Location is good , but people work they rude and they don’t care about it
Stayed 2 nights in Feb 2025

6/10 Okay

Gloria

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Feb 2025

10/10 Excellent

Rocio

Stayed 1 night in Feb 2025

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, next to all the clubs.
Stayed 2 nights in Jan 2025

10/10 Excellent

wendy

Stayed 2 nights in Feb 2025

8/10 Good

Omar J

Traveled with partner
Liked: Staff & service, property conditions & facilities
Hotel has the best beach in the area
Stayed 2 nights in Feb 2025

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025