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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

Outdoor pool, sun loungers
Lobby
Lobby
Family Studio, 1 King Bed with Sofa bed, Ocean View | Beach/ocean view
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • City view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Krystal Cancun All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.7 out of 5, Good, (1031)
The price is $236
per night
$289 total
includes taxes & fees
Apr 29 - Apr 30
Krystal Cancun All Inclusive

About this property

Krystal Cancun

3.5-star Cancun resort, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Krystal Cancun features an outdoor pool and a hot tub. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

5 meeting rooms are available. This beach resort also offers a children's pool, a fitness center, and a sauna. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Cancun is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 559 out of 1391 reviews
Rating 8 - Good. 312 out of 1391 reviews
Rating 6 - Okay. 216 out of 1391 reviews
Rating 4 - Poor. 127 out of 1391 reviews
Rating 2 - Terrible. 177 out of 1391 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

carmeleta

Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Stayed 1 night in Jan 2025

10/10 Excellent

gilberto

Stayed 3 nights in Dec 2024

2/10 Terrible

Victor

Disliked: Staff & service
I parked my rental car in Valet for the weekend left sum Pesos in cup holder for parking valet stole the money out cup holder which no one even moved car all weekend. Room wasn’t cleaned properly even tho I waited a hour to finish mirrors were dirty with fingerprints. Was not the best trip experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Eliene

Stayed 5 nights in Jan 2025

8/10 Good

Glenn Charles, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Ian

Stayed 2 nights in Jan 2025

6/10 Okay

Abhijeet

Traveled with family
Liked: Amenities
Disliked: Staff & service
Hotel is in an excellent location, on a beautiful stretch of beach and walkable to many restaurants, shops and clubs. Unfortunately our experience here was marred by the staff, who seemed untrained and generally uncaring. When we checked in (at 10 pm) one of our two rooms had not been cleaned, with trash on the floor and the beds unmade. This general lack of attention to the customer experience carried through our stay, including a whole runaround reserving beach beds (which we received a "VIP coupon" for, but found that the staff did not know how to use; we eventually had to escalate to the manager, Monserrat, who did actually manage to resolve the situation - thank you); to room service dishes that were left, uncollected, outside our room for literally two days despite multiple calls; to having a salad delivered with chicken pieces in it despite asking specifically (and making sure we said in Spanish) that we wanted a vegetarian salad. The majority of the other guests seemed Spanish speaking and so it may just have been that the staff was not used to (or did not want to deal with) English speaking guests, but the overall attitude we felt was uncaring. Despite that, the beautiful views and good (though slightly noisy) location make it hard not to enjoy your stay here.
Stayed 6 nights in Dec 2024

6/10 Okay

nahrin

Traveled with group, Traveled with family
Krystal Cancun is a great & convenient location to clubbing district. It has newly renovated rooms and nice staff. However, if you’re looking for quiet holiday vacation, i do not recommend this property. As its next to night club, the party pounding music is on all night long until 6am! We traveled there for New Years celebrations, had a great time, but absolutely no rest or quiet time. It also seemed as it was short staffed, the beach and pool side service is extremely slow. If you are looking for a luxurious and quiet holiday, stay away from this resort. It my teenagers party age kids loved it.
Stayed 4 nights in Dec 2024

4/10 Poor

Jose

Traveled with family
Disliked: Staff & service, amenities
Always being bothered about being upgraded to all-inclusive. The pool and bar are not the greatest. Beach location was great. I was a paying customer and not an inclusive and couldn’t find anything good. Restaurants and snacks employees make their own hours. Always too early or closed. Checking out was another story. Line was busy. Bell boy held our bags and said if all your belonging are out of the room, come back after your outing and I will hold your bags for you, which was nice. Come back at 1:45pm to be asked to pay 800 pesos for late checkout. Staff didn’t want to do anything to fix it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dimitry

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach
Stayed 2 nights in Jan 2025

6/10 Okay

Gabriel

Stayed 9 nights in Dec 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, beautiful beach, gorgeous ocean view. Rooms have no frills and show the age of the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth repeating
Friendly staff and quick service
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids, amazing beach, clean, walkable
We went to celebrate our son’s 7th birthday and he had a blast. It was very kid friendly and he loved the buffet, warm kids pool, great beach, and more. It was clean, staff was friendly and the ping pong, pool tables and activities kept us busy when it rained. The beach was absolutely beautiful, very fun for kids with crashing waves and soft sand. We were able to get loungers with no issues but finding shade was another story. I liked that the wrist bands doubled as room keys. Very convenient. The food was fresh and plentiful. We are at the buffet and two onsite restaurants and they were very accommodating with kids. The Mexican restaurant had a magician and it was SO GREAT! Highlight of our trip for sure. The only downside was that CoCo Bongos is VERY loud, all night long. Luckily you can get sleeping pills at the pharmacy next door. lol.
Stayed 4 nights in Dec 2024

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others have said, the hotel is a bit dated, but the location itself is great. The beach is beautiful. My husband and I spent all of our time in one of the Bali beds - easy to reserve, and with a small upcharge of $50USD worth of bottle service for a full day. Omar and Karla were fantastic attendants at the beach bar all week long, we really loved seeing them each day. We did not spring for the all-inclusive package, as other reviewers indicated the food wasn't worth the price, but did spring for breakfast. The breakfast buffet was quite good and included fruit, omelettes, lots of pastries, veggies, coffee, and a variety of juices. We got room service one day (burgers, fries, chips, and guac, all just fine). We paid a bit of extra for the "romance" package, which was to include a welcome gift, no idea what that was - nothing indicated, but unimportant to our stay. We had a room on the top floor facing the water, which fit the description in my opinion and cut down on club noise from the area. We had to dodge the same people pitching timeshares in the lobby each day, but they were offering a free massage or excursion in exchange to listening to the pitch - we just didn't particularly want a massage or excursion. We were there for one thing: beach. We booked kind of last minute, so it was a bit more expensive than I think I would have typically paid for a place like this, but the pool and proximity to the beach are really worth the money.
Stayed 5 nights in Dec 2024

2/10 Terrible

Matthew

Liked: Staff & service
Dude, there is a disco right beside the resort. Insanely loud. Completely unmanageable techno noise all hours of the day. Never again……
Stayed 5 nights in Dec 2024

4/10 Poor

Concepcion

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In the bathroom there was a leaky pipe next to the shower head, dripping cold water on your back, and I like my hot showers, we did not find it convenient, the floors had permanent residue stains, the mirrors aswell, the lamps look like someone was smoking in the room, and beds had stains on sheets, although the access and view to the beach were stunning it does not compensate for the terrible room we got.
Stayed 1 night in Dec 2024

6/10 Okay

Elaine Araujo

Traveled with partner
Liked: Cleanliness, amenities
The hotel is located in an amazing area with a beautiful beach right in front of it. It’s also very conveniently situated near stores, restaurants, a supermarket, and a souvenir store. Although a bit old, the hotel is very clean and well maintained. We had an issue with the bathroom sink and they fixed it right away. The staff is always friendly, but sometimes they seem confused when we ask for a service or an information. I believe they should know or be better trained regarding everything that happens in the hotel. The restaurants in the hotel are super cozy and the food is great. The check in and check out were super fast, at least for us. Inside the hotel it was easy to buy tickets for excursions such as Chichén Itzá and Xcaret. It was also easy to book a taxi to the airport at the hotel, however I wish we had the same convenience when we arrived, I mean, I wish there was an easy and cheaper taxi waiting for us at the airport to take us to the hotel. To conclude, it was a great experience staying at the Krystal Cancun.
Stayed 6 nights in Dec 2024

8/10 Good

Francisco, San Antonio

Stayed 5 nights in Dec 2024

10/10 Excellent

Christopher Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, beautiful beach and friendly unobtrusive staff. The on location restaurants were nice and there were plenty of walkable food option in the area. I can't say enough good things about this hotel, we loved our stay here and will definitely come again.
Stayed 6 nights in Dec 2024

4/10 Poor

Katelyn

Stayed 2 nights in Dec 2024

8/10 Good

dieter

Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beach. Stayed December 16-20th. We could ask for a more relaxing time. Beach access, beach and staff were excellent. Will be booking another trip in the near future.
Stayed 4 nights in Dec 2024