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Krystal Cancun

3.5 star property

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Photo gallery for Krystal Cancun

View from room
Poolside bar
Outdoor wedding area
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Outdoor pool, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • City view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1692)
The price is $260
per night
$305 total
includes taxes & fees
May 19 - May 20
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun

3.5-star Cancun resort, connected to the convention center in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Krystal Cancun's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Krystal Cancun features an outdoor pool and a hot tub. Dining is available at one of the resort's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

5 meeting rooms are available. This beach resort also offers a children's pool, a fitness center, and a sauna. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Cancun is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 560 out of 1388 reviews
Rating 8 - Good. 317 out of 1388 reviews
Rating 6 - Okay. 214 out of 1388 reviews
Rating 4 - Poor. 121 out of 1388 reviews
Rating 2 - Terrible. 176 out of 1388 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Liked: Cleanliness
Stayed 4 nights in Jan 2025

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best perk of this hotel. It’s quite expensive, I was asked to pay almost $300 dollars more when I checked in because my son was older than 13, even though he’s a minor and still eats like a toddler. Other than that, staff are amazing and friendly. I recommend to join their rewards program. This was my 2nd time and they gave me a complimentary tequila plus i free daybed rental! It was awesome!
Stayed 5 nights in Jan 2025

10/10 Excellent

Mychal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A priceless experience

This place is magical, very special and truly fascinating. A jungle retreat with modern conveniences! I loved the food, and it was fresh, delicious and beautifully prepared. Sara came to my rescue when I was facing some personal issues. Dominque drove all the way to town to bring me my power cord I forgot. My experience was priceless. At mealtime although all the guests sat together ad we had the best conversations. Soon we all became best friends. I loved my experience and pan on returning soon. A priceless experience.
Stayed 2 nights in Jan 2025

2/10 Terrible

Sofia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay here again. We stayed 3 nights and were moved to 4 different rooms throughout our stay due to multiple issues. I spent more time waiting in line at the front desk than I did in an actual room. From sink problems, to leaking toilet, to someone else being in the room, I packed and unpacked my bags so many times. And the hotel provided no refund and no compensation for all these issues. They thought they they were being so nice by moving us to a room that finally has no issues on our last night, but that’s literally the least they do as that’s exactly what I paid for. All I wanted was a room that functions properly. I paid for 3 nights of a functioning room and I got only 1 with no refund or compensation. Will never stay here again. The staff is so rude too. I met multiple other people at the front desk who were having similar problems with their rooms too so this is not an isolated incident.
Stayed 3 nights in Jan 2025

8/10 Good

dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, and the beach was beautiful. I liked that I had many other options right out the front door. Many shops and restaurants in a very short walk. I'm looking forward to coming back.
Stayed 1 night in Jan 2025

10/10 Excellent

Dalgys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lication
Stayed 5 nights in Jan 2025

10/10 Excellent

Javier

Stayed 4 nights in Jan 2025

10/10 Excellent

Elena

Stayed 7 nights in Jan 2025

10/10 Excellent

Elizabeth, Chula vista

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.
Stayed 4 nights in Jan 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
First, the location of this hotel is great - minutes walk from CocoBongo and the other major hotel strip nightclubs, many eateries and a great supermarket. It is on an awesome beach - very clean, white silky soft sand, beautiful warm gentlish blue ocean, no dangerous critters to speak of, wide and nearly flat with no under toe in front of the hotel, and you can walk for miles! We were grateful we did not do the all inclusive. Firstly this website is not sufficiently clear as to what is included in the all inclusive. The buffet we purchased at the hotel was barely edible. The drinks we purchased were not worth drinking. The restaurant meals and room service in the hotel were of a marginal standard. This may be related to the habitual tastes of the patrons. We are from Canada; the vast majority of the other residents at the hotel were locals. We used Uber daily, and found it excellent. It stops on the main road right outside the hotel. We used etransfer for our transfer back to the airport (38 USD) - book ahead online. Uber can't go into the airport. The taxis at the airport try to maintain their monopoly by feeding those arriving a cocktail of partial misinformation and veiled threat. They all quote 85 USD for the approx 20 min ride to the hotel. After repeatedly refusing to pay that, they settled for $50
Stayed 8 nights in Jan 2025

8/10 Good

Sherri

Traveled with partner
Liked: Staff & service, amenities
Our air conditioning in room 1721 could not keep up properly, our clothing felt wet when getting dressed in the morning. Only 1 elevator worked, so took the stairs often, stairwells weren’t always clean. Otherwise, breakfast was very good, ate other meals off property, with a few good options near by. Staff friendly & helpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Fabiola

Liked: Amenities
Great stay thank you so much
Stayed 1 night in Jan 2025

8/10 Good

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great stay i would update some things in terms of facilities but overall we had a blast
Stayed 4 nights in Jan 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.
Stayed 2 nights in Jan 2025

6/10 Okay

Abraham

Disliked: Room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

andre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel cuenta con una ubicación excelente, su playa es una de las mejores de la zona hotelera.
Stayed 3 nights in Jan 2025

10/10 Excellent

carmeleta

Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Stayed 1 night in Jan 2025

10/10 Excellent

gilberto

Stayed 3 nights in Dec 2024

2/10 Terrible

Victor

Disliked: Staff & service
I parked my rental car in Valet for the weekend left sum Pesos in cup holder for parking valet stole the money out cup holder which no one even moved car all weekend. Room wasn’t cleaned properly even tho I waited a hour to finish mirrors were dirty with fingerprints. Was not the best trip experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Eliene

Stayed 5 nights in Jan 2025

8/10 Good

Glenn Charles, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Ian

Stayed 2 nights in Jan 2025