Standard Room, 2 Double Beds, City View
Bed Count 2 Full Beds Maximum Occupancy 4 Max
$257*
Per night/room
Apr 16 - Apr 17
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Property Features
Some rates at Krystal Altitude Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Altitude Cancún you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a complimentary children's club, a children's pool, and a sauna. Onsite secured self parking is complimentary.
Krystal Altitude Cancún has designated areas for smoking.
- Picnic area
- Children's games
- Children's toys
- Number of outdoor pools - 4
- Elevator
- 24-hour front desk
- Secured parking
- Free self parking
- Dry cleaning/laundry service
- Number of meeting rooms - 6
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 398
- Number of buildings/towers - 2
- Couples/private dining
- Designated smoking areas (fines apply)
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Number of beach bars - 1
- Number of swim-up bars - 1
- Beach umbrellas
- Grocery/convenience store
- Beach cabanas (surcharge)
- Tours/ticket assistance
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Sauna
- Number of coffee shops/cafes - 1
- Children's club (free)
- Supervised childcare/activities (free)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 1
- Laundry facilities
- Beach towels
- Television in common areas
- Wedding services
- Garden
- Outdoor entertainment area
Family Friendly Amenities
- Family property
- Number of outdoor pools - 4
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- In-room childcare (surcharge)
- Playground on site
- Free cribs/infant beds
Room Amenities
Krystal Altitude Cancún offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
- Television
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Espresso maker
- Room service (24 hours)
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Soundproofed rooms
- Free bottled water
- Premium TV channels
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Shower only
- In-room safe (laptop compatible)
- Cable TV service
- Free WiFi
- Down comforter
- Pillowtop mattress
- TV size: 50
- TV size measurement: inch
- Connecting/adjoining rooms available
- Free cribs/infant beds
- LED TV
- Rollaway/extra beds (free)
- Bedsheets provided
- Highchair
- Number of bathrooms - 1
- Laptop-friendly workspace
- Free extra futon
- Restaurant dining guide
- Grab bar - near toilet
- Wardrobe or closet
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- In-room accessibility (in select rooms)
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible fitness center
Nearby Activities
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Beach volleyball on site
Hotel Policies
Payment types
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 21
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Cashless transactions are available
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
Pet Policy
- No pets or service animals allowed
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Hotel Names
- Krystal Grand Cancún
- Krystal Altitude Cancún Hotel
- Krystal Altitude Cancún Cancun
- Krystal Altitude Cancún Hotel Cancun
Hotel Reviews
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