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Krystal Urban Cancun & Beach Club

3.5 star property

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
Krazy King Non Refundable (Free Beach Club Access) | City view
Business center
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Gym

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel in Downtown Cancun
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
This Cancun hotel has its very own private beach. Krystal Urban Cancun & Beach Club features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 9 meeting rooms. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available onsite for a surcharge.

Krystal Urban Cancun & Beach Club is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 533 out of 1255 reviews
Rating 8 - Good. 300 out of 1255 reviews
Rating 6 - Okay. 181 out of 1255 reviews
Rating 4 - Poor. 107 out of 1255 reviews
Rating 2 - Terrible. 134 out of 1255 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ESTEBAN

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Nothing outstanding
It was a bit old property that caters for your sleep on a basic bed, nothing spectacular
Stayed 1 night in Dec 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion muy conveniente para visitar a la fanilia e ir de compras. Todo el personal tiene una excelente actitud de servicio. Por alguna razon, el check es muy lento y se hacen largas filas.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2024

2/10 Terrible

Mehrbanou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi to everyone at my stay. They give me room full of bed bug And I been bitten by them. It was in middle of night 2:30 am. I got bitten and they move me to other same as first. I got. It again I keep reporting whit video. And pic. No one. Did any things. For me. I was there. To relax and go to my dental. It’s turn to nightmare. I could not. Find. Health department to call them. I’m from Canada Toronto. I been to many resorts in cancun. And other. Never. Got any things wrong 😑 I’m very mad. They should shot down this hotel. Won’t happen to any one else. The food was really bad. Nothing you should eat. But the beach was. Good. In way you can’t. Go to swimming 🏊‍♀️ as it was red flag. And windy weather the drink 🍹 look. You having juice. I wish they will. Take action. And close done. That was my mini 4 days vacation in this horrible hotel.
Stayed 1 night in Nov 2024

8/10 Good

Drew

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Right by a mall and free access to the beach. Lots to eat around the area, also right beside an arena for concerts.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Seyed Kian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe not working. There was loud music at 6:30 am. It was pretty walkable
Stayed 2 nights in Nov 2024

10/10 Excellent

ADEURIS

Stayed 3 nights in Nov 2024

8/10 Good

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay !
Good sized room with the basic amenities. Great view from the balcony. Swimming pool was a good size and lounge furniture was comfortable. Breakfast selections were tasty.
Stayed 2 nights in Nov 2024

6/10 Okay

Na

Liked: Cleanliness
Stayed 2 nights in Nov 2024

6/10 Okay

Talia, Lowell

Traveled with family and small children
Liked: Cleanliness
We always love staying here for a quick trip. We were waiting for family to get into town, while the hotel is okay it definitely needs more staff our wait to get check in was well over 45 mins. The elevator next to our room was broken.
Stayed 1 night in Nov 2024

10/10 Excellent

Ihanab

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Krystal Urban Hotel in Cancun offers a stylish and modern accommodation experience. We appreciate the hotel's convenient location. We praise the friendly and attentive service provided by the hotel staff. The rooms are well-appointed and offer a comfortable and relaxing stay. Overall, the Krystal Urban Hotel in Cancun is a great choice for travelers seeking a contemporary and enjoyable hotel experience.
Stayed 3 nights in Nov 2024

4/10 Poor

Elvira, Sarasota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super overdated, cheap old furniture, rusted bathroom mirror, super inconvenient shower, no shower hat, staff doesn't speak English, weared people occupy who also run corridors very loud, screaming, laughing after midnight, loudly moving furniture in next door room, entrance to room door gets lock easily so that i couldn't exit room, too hot no a/c in corridors. Bed was ok.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Amenities, property conditions & facilities
Everything was amazing and the customer service was great
Stayed 1 night in Nov 2024

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness
They don’t let you check in early….the breakfast buffet was meh so we went out or ordered off the regular menu…..beautiful view from the 11th floor…..the room floors need to be mopped…..needs were firm….take your own was cloths or buy some as we did from the Walmart not too far from the hotel they gave us one and said they didn’t have anymore……close to the shopping malls and areas to eat Ubers are cheap getting around Cancun
Stayed 4 nights in Nov 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach resort pass worked so much better than imagined. The hotel is very nice and clean a little older but modern furniture. Overall loved it easy walking distance to shopping and restaurants. Staff was always so helpful and accommodating. I will definitely be returning!
Stayed 4 nights in Oct 2024

10/10 Excellent

My

Stayed 2 nights in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Oct 2024

10/10 Excellent

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2024

10/10 Excellent

maria elena

Stayed 5 nights in Sep 2024

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is close to everything has beach access when going for business and half fun this hotel is ideal
Stayed 7 nights in Oct 2024

8/10 Good

Alice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel with a Few Minor Limitations
Krystal Urban is a very nice, well-located hotel. It is very clean and well maintained. Beds are super comfortable. Pool is super large. The only things seriously lacking are a mini-fridge and different style coffee machine instead of just expresso. Also, there is no ice machine. You have to ask for ice. Staff is very friendly.
Stayed 4 nights in Oct 2024

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service
Bien para corta estancia
Stayed 1 night in Sep 2024