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Krystal Urban Cancun & Beach Club

3.5 star property

Choose dates to view prices

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪3 min walk‬
  • Plaza 28
    ‪3 min drive‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Free Beach Club Access)

7.8 out of 10
Good
(56 reviews)
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access) | 1 bedroom, in-room safe, desk, laptop workspace

Krazy King Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(9 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | 1 bedroom, in-room safe, desk, laptop workspace

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(40 reviews)
  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

About this property

Krystal Urban Cancun & Beach Club

3.5-star hotel in Downtown Cancun
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
This Cancun hotel has its very own private beach. Krystal Urban Cancun & Beach Club features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 9 meeting rooms. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available onsite for a surcharge.

Krystal Urban Cancun & Beach Club is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 558 out of 1239 reviews
Rating 8 - Good. 285 out of 1239 reviews
Rating 6 - Okay. 169 out of 1239 reviews
Rating 4 - Poor. 98 out of 1239 reviews
Rating 2 - Terrible. 129 out of 1239 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it was close to mall and restaurants. Only thing i didnt like was the pool was a little shallow for my liking.
Stayed 9 nights in Mar 2025

6/10 Okay

Malik

Very good location 👍 but the hotel already needs to upgrade some areas of hotel, add mini refrigerator at least to the rooms.
Stayed 10 nights in Mar 2025

8/10 Good

Kamira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place check in was a bit slow.
Stayed 1 night in Mar 2025

10/10 Excellent

emmonia

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All local staff members were most helpful, pleasant, accommodating. I will be returning.
Stayed 8 nights in Mar 2025

6/10 Okay

Maréley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

OZAN

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Julio

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de las chicas de restaurante y una joven que estás en training en recepción fue muy amable y me brindó un excelente servicio.
Stayed 3 nights in Mar 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 2 nights in Mar 2025

4/10 Poor

Bianca

Stayed 2 nights in Mar 2025

10/10 Excellent

Roberto

Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel, good location, relatively clean, good staff, one downside at least for me is the lack of a minibar in the room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Gabriel

Stayed 3 nights in Nov 2024

6/10 Okay

Netta

not very informative at check in
Stayed 2 nights in Mar 2025

2/10 Terrible

ALEJANDRO MEDINA

Stayed 2 nights in Feb 2025

8/10 Good

Pablo

Traveled with family
Liked: Staff & service
Lili and most of the front desk staff was great. The hotel in general is fine but the rooms are hot and the shower ain’t the best. Pool area was decent. Food at the restaurant and at the cafe are a HARD PASS.
Stayed 5 nights in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

6/10 Okay

Rocio

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel look decent from the out side but once you go into the rooms, they need major updating. The room has a small and there’s no place to unpack your luggage. The curtains of the room were dirty and the bed head. The breakfast was decent, but the coffee was terrible too watery.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mehmet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but får from The main attractions
Stayed 1 night in Feb 2025

10/10 Excellent

Alec

Stayed 7 nights in Feb 2025

6/10 Okay

Hector

Business traveler, Traveled with partner
Liked: Cleanliness
Terrible service at the pool, no option to eat between 11:0@ am to 1:00 pm , no body take care of you for drinks or any other service, very disappointed
Stayed 2 nights in Feb 2025

8/10 Good

katiuska

Stayed 2 nights in Feb 2025

2/10 Terrible

Francesca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 15 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel

You can hear everything from the next room overall is having great service and great location very close to the mall so it's super convenient
Stayed 1 night in Feb 2025

6/10 Okay

Al

Business traveler
Liked: Cleanliness, amenities
Location is worth it, service is unexpected
Stayed 1 night in Feb 2025