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Wyndham Garden Cancun Downtown

4.0 star property

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Photo gallery for Wyndham Garden Cancun Downtown

Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Front of property
Exterior
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Housekeeping
$83
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪6 min walk‬
  • Plaza 28
    ‪16 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 431 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(24 reviews)
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible) | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Wyndham Garden Cancun Downtown

4-star hotel in Downtown Cancun
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Wyndham Garden Cancun Downtown offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Wyndham Garden Cancun Downtown provides an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1615 square feet (150 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite covered self parking is complimentary.

Wyndham Garden Cancun Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Restaurant and Lounge Bar - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: MXN 266 for adults and MXN 206 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant and Lounge Bar

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (1,615 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Microwave
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 24 2025 to September 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 266 for adults and MXN 206 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

Pool access available from 8:00 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

La Quinta by Wyndham Cancun
Wyndham Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel
Wyndham Garden Cancun Downtown Cancun
Wyndham Garden Cancun Downtown Hotel Cancun

Wyndham Garden Cancun Downtown Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 430 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Valley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place is very worn. The food is terrible and borderline unsanitary. The rooms aren’t very clean and look extremely worn out. Needs a facelift but fine for a night before you fly out.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, great service
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Jordy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property didn't look like the pictures I would say, maybe cause of the lighting but overall u get what u pay for; 1 bed with just the basics a tv, mini fridge, and shower.So if u just want to sleep there and shower, enjoying the city's in attractions the whole day while having free breakfast this is the place for u as its conveniently located in the heart of Cancun.
Stayed 2 nights in Mar 2025

10/10 Excellent

samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in and out but no complaints
Stayed 1 night in Feb 2025

6/10 Okay

Igor

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

ISABEL

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very dirty and old. The bed, the pillows are bad and in terrible shape. They do not know how to make the bed. They do not clean correct the room. Staff are rude and did not answer, they do not know how to do their work. They charge some amount money when we arrived and last day ask for another... good location for work, very bad for tourism
Stayed 1 night in Feb 2025

10/10 Excellent

Shawn Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Feb 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best downtown hotel!

I'll start with the staff, FREAKIN' AMAZINGLY AMAZING! Superstars were all and special thank you to Rebecca, Edgar & Derrick & of course, my guy Mario! 🌟🌟🌟🌟 Now the hotel itself, convenient, clean and just pleasant to stay at. Restaurants from sushi to vegan just steps away. Of course your burgers, pizza and wings at the hotel or right outside, along with Oxxo & 7eleven👍. Quick walk to americana mall as well, where you can find everything from movue theatre ro groceries. A great location with an amazing staff, its a now brainer if you are looking for a downtown location! 👍👍👍👍👍
Stayed 16 nights in Feb 2025

8/10 Good

Peter John

Liked: Cleanliness, staff & service, room comfort

Maintenance

Maintenance, mentenance, maintenance. Just like other Mexican hotels. Pool water feature not working, hot tub not hot anymore. Painting outside etc etc. Staff friendly though. Had to move three times due to shower leaking, top floor was nice. That is what we asked for weeks prior to arriving....
Stayed 21 nights in Jan 2025

8/10 Good

RAMON, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in downtown
Stayed 1 night in Feb 2025

2/10 Terrible

Lawrence

Disliked: Staff & service, property conditions & facilities
This company saw fit to charge me twice for the same stay , and multiple unspecified taxes on top of it. If you want to avoid a credit card nightmare do not stay here.
Stayed 3 nights in Feb 2025

6/10 Okay

Samantha

Traveled with partner
Instalaciones viejas pero bien mantenidas, habitación con lo necesario para dormir, había mucho ruido en la noche porque la ventana no cerraba bien, la regadera con un hilito de agua, y el desayuno igual todos los días. Es barato y cumple si solo lo quieres para dormir
Stayed 3 nights in Feb 2025

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, room comfort

Do fsr do good

Stay was good, only first couple of days on this reservation. 21 days to go on resi 2
Stayed 2 nights in Jan 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for very reasonable price in Downt

Excellent hotel, near many attractions, restaurants, transportation, safe neighborhood.
Stayed 7 nights in Jan 2025

8/10 Good

Monzur

Stayed 3 nights in Jan 2025

10/10 Excellent

Muhammad Atif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. good location
Stayed 1 night in Jan 2025

2/10 Terrible

Cesar

Stayed 1 night in Nov 2024

10/10 Excellent

Srinivas, charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and other people are friendly
Stayed 1 night in Dec 2024

6/10 Okay

Costin

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Unable to extend late check out. They dont seen to even try. Have to request a room change. The first room, toilet did not flush, window will not close it was loud traffix all night. The next morning had a room change.
Stayed 4 nights in Jan 2025

10/10 Excellent

Annie

Stayed 3 nights in Jan 2025

10/10 Excellent

JULES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jazz

Very worn down
Stayed 1 night in Jan 2025

6/10 Okay

Jackie

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2025