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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, sun loungers
Building design
Balcony view
On the beach, beach cabanas, sun loungers, beach umbrellas
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star Puerto Morelos property with free minibar refreshments
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in March 2020.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a smoke-free property.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 spa tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 749 out of 1147 reviews" "
Rating 8 - Good. 202 out of 1147 reviews" "
Rating 6 - Okay. 109 out of 1147 reviews" "
Rating 4 - Poor. 39 out of 1147 reviews" "
Rating 2 - Terrible. 48 out of 1147 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marinieves

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service The clean room I don’t like the Italian food I didn't like the road that leads to the hotel, it's full of potholes and flooded, difficult to drive on.
Stayed 4 nights in Oct 2024

6/10 Okay

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff were terrific, the hotel messed up our reservation. We originally booked for an ocean view with a king bed and the first room was looking at the parking lot with two beds. They said that room was an upgrade. We’ve been to many resorts and that was no upgrade. After we said no this wasn’t what we booked for, they put us in a suite with a king bed. It was a nice room, however we still did not have an ocean view. The next day we asked them if they were going to give us what we booked for and after waiting all day, we finally received an ocean view room. They wasted a lot of our time. For our first vacation in a while, we spent a whole day waiting for what we originally booked. We will not be coming back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Irina

Stayed 3 nights in Sep 2024

10/10 Excellent

Drew

Stayed 5 nights in Sep 2024

10/10 Excellent

Smirla Alexandra Rivas

Liked: Cleanliness, staff & service, property conditions & facilities
The best resort
Stayed 5 nights in Oct 2024

8/10 Good

Julissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its super peaceful but the road that takes you the hotel is terrible. In this area you won’t be able to see the clear and blue water.
Stayed 2 nights in Oct 2024

4/10 Poor

Tamese

Stayed 4 nights in Sep 2024

10/10 Excellent

Arianna

Stayed 4 nights in Sep 2024

10/10 Excellent

Noah J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a good stay. Employees were friendly, the bubble party in the pool was a highlight, taking pictures with parrots was cool. Food was really good, enjoyed the large portion sizes.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kapra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reaort was quaint, small with wonderful grounds. They were impeccable at keeping the resort clean, maintained and beautiful!
Stayed 5 nights in Oct 2024

8/10 Good

Guency, Allentown

Stayed 5 nights in Sep 2024

8/10 Good

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities
The food and service were great. The manager was awesome. The spa was great. I just wouldn’t consider this a 4 1/2 star resort. Seems like every time I need a towel at the pool they were out.
Stayed 5 nights in Oct 2024

10/10 Excellent

Laura, phila

Stayed 5 nights in Sep 2024

2/10 Terrible

Brandon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to check into this property. The security guard told me they were at full capacity and would not allow my cab entrance to the property. They told me call back during the week to cancel. I called Expedia and notified them immediately of this. Expedia tried to get my refund and property declined the refund and are saying that I no showed.
Stayed 1 night in Oct 2024

10/10 Excellent

Hardy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is phenomenal, the staff is friendly and very attentive to guests. They make guests feel welcomed and taken care of. The food and some of the facilities were not great as they were putting things back together after the winds from Milton. Overall, however, this is the best hotel in Cancun! Worth every penny!
Stayed 4 nights in Oct 2024

2/10 Terrible

Brenda

Stayed 7 nights in Jun 2024

2/10 Terrible

Ashraf

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Galina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our anniversary in September 2024 with a three-night stay at Margaritaville Island Reserve Riviera Cancun, and overall, it was a great experience! Firstly, I want to mention the food. Unfortunately, the buffet left a lot to be desired. There wasn't much variety, and the bakery items were not fresh, leading to a bit of disappointment. While the food at the a la carte restaurants was decent, it was disappointing to find only two dining options available along with a taco bar. On a brighter note, the staff at the bars and restaurants were incredibly friendly and attentive, which enhanced our dining experiences. Their hospitality truly stood out! The resort was clean, and it was evident that the staff worked hard to maintain that cleanliness. However, some areas felt a little outdated, which could use a refresh. One thing we noticed was that the seagrass by the beach wasn't cleaned daily, which detracted from the overall beach experience. On the positive side, the fun activities at the pool were a joy! We enjoyed our time there, and it added to the overall enjoyment of our stay. In conclusion, despite a few drawbacks, we had a wonderful time celebrating our anniversary at this resort. We appreciated the friendly service and fun atmosphere.
Stayed 3 nights in Sep 2024

10/10 Excellent

Noelissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was a great only in the night is little quiet no music in Spanish
Stayed 6 nights in Sep 2024

10/10 Excellent

Enxhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and professional. The resort and rooms were very clean and comfortable.
Stayed 3 nights in Sep 2024

10/10 Excellent

wislay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Amanda, Philadelphia

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

SCOTT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe at this resort. 4 stars only because the food is not amazing. It’s fine. But just fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michelle M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel were amazing! Would recommend
Stayed 6 nights in Sep 2024