Moon Palace Cancun - All Inclusive

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Dates

September 2025

October 2025

Superior Governor Ocean Front Suite - King Size Bed | View from room

16 restaurants, breakfast, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
All inclusive
Spa
Room service
Laundry

includes taxes & fees

Sep 23 - Sep 24

Explore the area

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Xoximilco
‪10 min walk‬
Moon Palace Golf Club
‪16 min walk‬
Riviera Cancun Golf Resort
‪10 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

Very good

484 sq ft
Partial sea view
Sleeps 2
1 King Bed

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View

484 sq ft
Sleeps 2
1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

1196 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

969 sq ft
2 bedrooms
Golf view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

Good

484 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

Exceptional

969 sq ft
Ocean view
Sleeps 4
1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

Exceptional

411 sq ft
1 bedroom
Golf view
Sleeps 2
1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

484 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

484 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

Good

498 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

Very good

969 sq ft
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

969 sq ft
2 bedrooms
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

484 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

9 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Breakfast included
All inclusive

About this property

Moon Palace Cancun - All Inclusive

4.5-star Cancun property walkable to Xoximilco

Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.

Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.

Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Soccer

Volleyball

Kids club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Free uncovered valet parking on site

Food and drink

11 bars/lounges
16 restaurants
2 coffee shops/cafes
9 swim-up bars
A poolside bar
Coffee and tea in common areas
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Agra
Los Caporales
Momo Teppanyaki
Riviera Maya
Trattoria

Things to do

2 outdoor tennis courts
27-hole golf course
7 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free beach club
Free children's club
Full-service spa
Games
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Gym
Karaoke
Kayaking
Mini golf
Nightclub
Pilates classes
Playground
Pro golf shop
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Water sports equipment
Waterslide
Windsurfing

Family friendly

7 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
Marina
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

36 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Accessible shuttle
Elevator (78 inch wide door)
Front entrance ramp
Handrails in stairways (24 inches high)
Smooth flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

16 buildings
3 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Renovated entire property - January 2020
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Memory foam mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with cable/satellite channels
Pay movies

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Meal delivery service
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Free long-distance calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Sarah Anne

Traveled with family

Jun 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property is nice, but they will try to up sale you there time share BS! Some restaurants closed for construction. Over all not bad but also not the best resort we have been to!

Stayed 5 nights in May 2025

8/10 Good

Aruna

Jun 5, 2025

Stayed 6 nights in May 2025

2/10 Terrible

Amy

Traveled with family and small children

Jun 5, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

They need to put the property in order, don't let social media deceive you! I checked in at 3pm, by 5pm I was making plans to change my flight to the next one to go back home! For the money I paid for I want to express my significant dissatisfaction with my recent experience at this property. The front desk staff was extremely rude, and the bellboy failed to provide proper guidance. The overall environment was misleading; there were people visibly intoxicated, using drugs, fighting, and causing chaos. As a mother traveling with young children, I found this atmosphere completely unacceptable. I had originally planned to stay for two days, but I felt it was necessary to change our flight to the next available option because I did not feel safe with my family in such a disruptive environment. There is a clear need for the property to better separate family areas from those for adults.

Stayed 2 nights in Jun 2025

10/10 Excellent

Richard, Houston

Traveled with family and small children

Jun 5, 2025

Liked: Cleanliness

I love that Moon palace has 3 resorts connected together and we have options to visit them and enjoy amenities.

Stayed 3 nights in Jun 2025

8/10 Good

James

Jun 5, 2025

Stayed 5 nights in May 2025

8/10 Good

Olivia, orlando

Jun 4, 2025

Stayed 7 nights in May 2025

10/10 Excellent

Katharina

Traveled with family and small children, Traveled with group, Traveled with family

Jun 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had an amazing time. The food was delicious, the Suff was super friendly. For kids&families perfect place to be. We will come back for sure.

Stayed 5 nights in May 2025

8/10 Good

Jake

Traveled with group

Jun 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed our time

Stayed 6 nights in May 2025

2/10 Terrible

Varun, Marlborough

Jun 2, 2025

Stayed 4 nights in May 2025

6/10 Okay

Catherine

Traveled with family

Jun 2, 2025

Our stay at Moon Palace was only okay. The food was excellent. The room was small, did not have many outlets for charging devices, and the wait times for golf carts to take you around the property were long. Most disappointing was the check-in check-out process. We were told we could have a late check-out time. On our last day they decided there was no availability for late check-out even after speaking with 2 managers…that is until they realized we were wanting to stay late to tour their other property. Suddenly they found availability, but at that point it was too late. It’s all a money grab.

Stayed 4 nights in May 2025

6/10 Okay

Laysen

Jun 2, 2025

Stayed 3 nights in May 2025

4/10 Poor

Darien

Traveled with family and small children, Traveled with family

Jun 1, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

If you want to have the most stressful vacation of your life, visit Moon Palace. They sell you one thing and deliver something completely different. I traveled with my three young daughters, and even though they knew the elevator was broken, they still put us on the third floor with no solution offered. The staff constantly harasses guests, pushing packages and resort credits that you end up not being able to use as promised. In short: a total disaster of a hotel. I do not recommend it.

Stayed 5 nights in May 2025

6/10 Okay

Sandra

Traveled with family and small children

Jun 1, 2025

Liked: Amenities

Mariela la masajista fue la mejor parte de la estancia.

Stayed 3 nights in May 2025

8/10 Good

Nicole, Woodinville

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in May 2025

4/10 Poor

John

Jun 1, 2025

Liked: Property conditions & facilities

This was definitely NOT a 5 star property. The beach is awful, (dirty, seaweed, no clear water) definitely not what their picture shows. If you want a pool vacation, this might be your cup of tea. We don't go to the beach to swim in pools. The check in was horrendous. Took hours and then they couldn't find our luggage. The resort is huge & you need to take a golf cart everywhere. Lastly, they try to "up sell" you on EVERYTHING. Even after checking out, they wanted to sell you another vacation! We will not be staying at any of their properties again

Stayed 5 nights in May 2025

10/10 Excellent

Tera

Traveled with partner

May 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in May 2025

10/10 Excellent

Cecilia

Traveled with partner

May 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was amazing! So many options for breakfast, lunch and dinner. Everyone is so nice and welcoming and help make your stay one of a kind

Stayed 4 nights in May 2025

10/10 Excellent

Jon

May 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in May 2025

4/10 Poor

Carlos

May 31, 2025

Liked: Cleanliness, staff & service, amenities

The property is ok,

Stayed 3 nights in May 2025

8/10 Good

Kimberly

Traveled with family

May 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Moon Palace is a great resort and has so many amenities, especially for families. The kids playroom is the best I’ve seen at any resort. The overall resort service was impeccable. Staff was attentive, pleasant and went out of their way to make sure we had what we needed. Food is pretty good for all inclusive. Our favorite was Asadero Palapa. Steaks were good, nice atmosphere and live music. Gondola and Momo Teppan also very good. If your priority is the white beach and beautiful turquoise ocean water this is not the place. Seaweed bad and water was murky, not clear at all and no sight of turquoise or blue water. Even if it isn’t seaweed season, the water is typically murky. We did not hang at the beach or touch the ocean there. We did make a trip to Isla Mujeres where the beach and water was stunning.

Stayed 4 nights in May 2025

10/10 Excellent

Renee

May 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2025

8/10 Good

Nicolas

Business traveler

May 30, 2025

Liked: Cleanliness, staff & service, room comfort

Outstanding service, specially being Expedia VIP. But hotel infrastructure is quite old. Even when very clean and in good conditions, should need refresh.

Stayed 3 nights in May 2025

2/10 Terrible

Chaitanya

Traveled with family and small children

May 30, 2025

Disliked: Staff & service, amenities

The property is full of people trying to sell you some packages. Even if you provide this feedback, they try to sell you a lower end package. The rooms are not sound proof and there is very loud music until about midnight. Check-in was slow (~1hr). Restaurants are not very flexible with reservations - definitely not suitable for families with kids who need such flexibility. The waterpark in the grand area is good for kids.

Stayed 2 nights in May 2025

10/10 Excellent

Gerardo A

May 27, 2025

Stayed 5 nights in Apr 2025

8/10 Good

Veronica

May 27, 2025

Stayed 4 nights in Apr 2025

Moon Palace Cancun - All Inclusive

Choose dates to view prices

Photo gallery for Moon Palace Cancun - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View

View all photos for Superior Governor Ocean Front Suite - King Size Bed

Superior Governor Ocean Front Suite - King Size Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

View all photos for Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

View all photos for Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

View all photos for Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

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About this property

Moon Palace Cancun - All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Moon Palace Cancun - All Inclusive Reviews