*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
- Kayaking
Land activities
- Fitness facilities
- Miniature golf
- Soccer
- Volleyball
- Kids club
Lessons/classes/games
- Aerobics
- Bartending
- Dancing
- Pilates
- Water fitness
- Yoga
Entertainment
- Onsite entertainment and activities
- Access to onsite nightclubs
- Onsite live performances
- Theme parties
Not included
- Golf green fees
- Use of golf equipment
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Windsurfing
- Tennis
- Surcharge for premium food items
- Childcare
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite nightclubs included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Water fitness classes/lessons included
- Volleyball included
- Soccer (football) included
- Childcare not included
- Scuba diving excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Use of golf equipment not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Miniature golf included
- Transportation to offsite activities not included
- Offsite tours not included
- Tennis not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Windsurfing not included
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Dancing classes/lessons included
- Onsite entertainment and activities included
- Bartending classes/lessons included
- Gratuities included
- Additional gratuities accepted
- Kids club included
- All meals included
- Surcharge for premium food items
- Minibar (all beverages included)
- In-room liquor dispensers
- Meals and drinks at companion properties included
- All non-motorized water sports included
- Onsite live performances included
- All land sports and fitness activities and facilities are included
- Theme parties included
Property Features
Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.
Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.
Moon Palace Cancun - All Inclusive has designated areas for smoking.
- Waterslide
- Children's games
- Children's toys
- Organic food
- Number of outdoor pools - 7
- Water dispenser
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- Showcase for local artists
- Lockers available
- Locally-sourced food on site (80% or more)
- Free beach club on site
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Turkish bath/Hammam
- Uncovered parking
- Porter/bellhop
- Vegan menu options available
- Vegetarian menu options available
- Uncovered parking
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Games
- Infant/toddler toys
- Table tennis
- Foosball
- Water-efficient showers only
- Water-efficient toilets only
- Free reception
- Terrace
- Luggage storage
- Bicycle parking available
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Outdoor tennis courts - 2
- Airport transportation
- Total number of rooms - 2036
- Accessible airport shuttle
- Number of floors - 3
- Number of buildings/towers - 16
- Airport transportation (surcharge)
- Golf course on site
- Lifeguard on site
- Tennis on site
- Pro shop
- Clubhouse
- Private picnics
- Coffee/tea in common areas
- Designer stores on site
- Karaoke
- Number of bars/lounges - 11
- Full-service spa
- Number of swim-up bars - 9
- Marina on site
- Beach umbrellas
- Spa treatment room(s)
- Billiards or pool table
- Concerts/live shows
- Tours/ticket assistance
- Evening entertainment
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 2
- Children's club (free)
- Nightclub
- Supervised childcare/activities (free)
- Children's pool
- Safe-deposit box at front desk
- Proposal/romance packages available
- Number of restaurants - 16
- Banquet hall
- Laundry facilities
- Beach towels
- Television in common areas
- Living plant wall
- Arcade/game room
- Wedding services
- Golf cart
- Garden
- Outdoor entertainment area
- Multilingual staff
- Outdoor furniture
- Eco-friendly cleaning products used
Family Friendly Amenities
- Family property
- Number of outdoor pools - 7
- Children's pool
- Waterslide
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Outdoor tennis courts - 2
- Children's club (free)
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Miniature golf on site
Room Amenities
Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Cable/satellite TV service
- Daily housekeeping
- Phone
- Free local calls
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Espresso maker
- Room service (24 hours)
- Desk
- Premium bedding
- Pay movies
- Soundproofed rooms
- Turndown service
- Free bottled water
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Satellite TV service
- Free WiFi
- Down comforter
- Memory foam mattress
- TV size: 55
- TV size measurement: inch
- Private hot tub
- Free long-distance calls
- Connecting/adjoining rooms available
- Minibar (stocked, free items)
- Rollaway/extra beds (free)
- Towels provided
- Bedsheets provided
- Smart TV
- Number of beds 3
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Recycling
- Restaurant dining guide
- Wardrobe or closet
- Toothbrush and toothpaste available
- Private hot tub (indoor)
- Desk chair
- Meal delivery service available
- Travel crib
- WiFi speed 50+ Mbps
- Energy-saving switches
- Smooth flooring in room
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 36
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Sauna in spa
- Hot tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
Nearby Activities
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golf driving range on site
- Water skiing nearby
- Miniature golf on site
- Golf lessons on site
- Golfing on site
- Parasailing nearby
- Motor boating nearby
- Beach volleyball on site
- Kayaking on site
- Windsurfing on site
- Health or beauty spa nearby
- Yoga classes/instruction on site
- Pilates classes on site
- Playground on site
- Beach yoga on site
- Personal motor watercraft nearby
- Boat tours nearby
- Fitness classes on site
- Basketball on site
- Hiking/biking trails nearby
- Water sports equipment
- Scuba diving nearby
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.
Annual carbon offsets
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Security system
Property does not follow sanitization practices of any association
Staffed front desk
Carbon monoxide detector
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Cashless transactions are available
Masks are not compulsory at the property
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Children stay free - maximum age 3
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
No cribs (infant beds) available
Property does not follow regional sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
Number of children who can stay free - 2
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
- Free rollaway/extra beds!
- Cribs (infant beds) are not available.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Hotel Names
- Moon Palace Golf Resort All Inclusive
- Moon Palace Golf Resort All Inclusive Cancun
- Moon Palace Resort All Inclusive
- Moon Palace Golf Cancun
- Moon Palace Cancún All Inclusive All-inclusive property Cancun
- Moon Palace Cancún All Inclusive Cancun
Awards & Affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- EarthCheck
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