See all properties

Moon Palace Cancun - All-Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Moon Palace Cancun - All-Inclusive

Aerial view
Aerial view
Superior Governor Ocean Front Suite - King Size Bed | View from room
16 restaurants, breakfast, dinner served; Asian cuisine
Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
$513
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Go Grand Outlet Riviera Maya
    ‪2 min walk‬
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free | 2 bedrooms, premium bedding, down comforters, memory foam beds

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Honeymoon Suite - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • 2 bedrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights in Punta Cana

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights in Punta Cana

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Family Suite Garden View - Kids & Teens Free

8.2 out of 10
Very good
(13 reviews)
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Garden View - Kids & Teens Free

7.8 out of 10
Good
(186 reviews)
  • 498 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Deluxe Ocean View - Kids & Teens Free

7.6 out of 10
Good
(80 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free | 2 bedrooms, premium bedding, down comforters, memory foam beds

Superior Junior Suite Golf Course - Kids & Teens Free

9.6 out of 10
Exceptional
(7 reviews)
  • 411 sq ft
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

Similar properties

9 outdoor pools, pool umbrellas, sun loungers
Moon Palace The Grand Cancun - All-inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.3 out of 5, Excellent, 1,796 reviews
Moon Palace The Grand Cancun - All-inclusive

About this property

Moon Palace Cancun - All-Inclusive

4.5-star Cancun property walkable to Xoximilco
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All-Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 9 swim-up bars and 11 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking and uncovered valet parking are complimentary. A total renovation of this property was completed in January 2020.

Moon Palace Cancun - All-Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000963/2025

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Reviews

Moon Palace Cancun - All-Inclusive Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1577 out of 2928 reviews
Rating 8 - Good. 579 out of 2928 reviews
Rating 6 - Okay. 363 out of 2928 reviews
Rating 4 - Poor. 205 out of 2928 reviews
Rating 2 - Terrible. 204 out of 2928 reviews

Reviews

10/10 Excellent

Joseph Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, restaurants were delicious and great service. Must try spa services the massage was amazing!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amount of things available for kids to do, food options were great
Stayed 5 nights in Aug 2025

6/10 Okay

Quyen, Broomall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

LeRonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Maryam

Liked: Staff & service, property conditions & facilities
We love it
Stayed 3 nights in Aug 2025

4/10 Poor

Viktoriya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in Moon Palace Sunrise. The property is outdated, needs good renovation. The pools are not very clean as well as the whole territory. Would not recommend.
Stayed 10 nights in Aug 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

6/10 Okay

Phu

Disliked: Property conditions & facilities
Staffs at front desk using up too much time signing up hotel credits
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah, Northowram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of restaurants to choose from and could always get a reservation which was a bonus. Super comfy beds, rooms serviced everyday sometimes twice, bringing fresh towels for the next morning. Staff were exceptional, Theresa at the pool looked after us and was brilliant and Jesus Torres in customer services was very helpful. Thank you, we will be back!!
Stayed 14 nights in Jul 2025

10/10 Excellent

Elvis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Jul 2025

10/10 Excellent

Berangere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a VIP get you access to all 3 resorts!
Stayed 5 nights in Jul 2025

10/10 Excellent

Isher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

froylan

Stayed 2 nights in Aug 2025

6/10 Okay

Renee

Traveled with family
Disliked: Cleanliness, amenities
Overall, I did not regret this family vacation at Sunrise Palace Resort. It was a good solid option for a budget family tropical vacation. Would I stay there again? Probably not. Pros: The resort is set up well for families. There is a half decent amount of space in the pool even at the busy times of day. They were sprucing up the grounds daily. Painting hallways, pressure washing around the pool, etc. the arcade was a good place to escape the heat for a bit, and keep the teens from being bored. The evening food options were excellent. Especially, the 2 restaurants at the golf clubhouse. We also saw some cool wildlife on our trips to and from that area. The 24/7 Cafe was quite handy when lunch buffet options were not good enough for our pickiest eater. The glow motion evening show was quite amazing. I definitely suggest catching that one. Cons: pushy membership sales. Our kids really wanted to go to the water park at the Grand hotel. We struggled through a 2 hour process of high pressure "time share" style presentation... Just so the kids could spend 2 hours there another day. We had to say no to 4 people before we allowed to leave, and not told how to find out way back to the hotel. We were just shown the door. After checkout, they attacked us again to buy a voucher for half off our next stay. Also, there were BIG cockroaches that showed up at night in the outdoor areas each night. Lunch and breakfast buffets were just ok. Most night shows were just ok. Lots of lipsync.
Stayed 5 nights in Jul 2025

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

4/10 Poor

NIPUL, TOPEKA

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Good dining option but room condition was bad!
Stayed 4 nights in Jul 2025

6/10 Okay

Mary Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the room, large, clean and comfortable. Mini bar stocked with requested drinks. Pool at Sunrise was uneventful. Pool at Nuiz was much prettier, better pool service and it had a slide. I was expecting the amenities I saw in adversment but that was only at The Grand. So disappointed in Sunrise pool area. I will never stay on that part of Cancun, the beach was ugly and smelt like sewage. I understand the seaweed is the cause of the smell but it wasn’t removed but maybe once. The smell was so bad you could smell it at the pool. Nauseating smell
Stayed 4 nights in Aug 2025

8/10 Good

Gregory

Stayed 4 nights in Aug 2025

10/10 Excellent

Dalgis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todos los sentidos comida transporte servicios
Stayed 4 nights in Aug 2025

10/10 Excellent

Angeline

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The best experience for all inclusive
Stayed 6 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Do not fall for the 90 minute sale tactic

Do NOT attend the “90-minute” sales talk — it’s a trap! The so-called 90-minute presentation at The Grand turned into over 4 hours of aggressive, high-pressure sales tactics. They try to bully and guilt you into buying 100 weeks of vacation for an outrageous price. Even after leaving, they continue offering “coupons” and pestering you. Please don’t fall for it. About the hotel itself: Beautiful, well-maintained property Great food and dining options Clean, comfortable rooms Excellent service from the staff Be aware: the resort is huge, so expect to either walk long distances or wait frequently for golf carts.
Stayed 4 nights in Aug 2025

10/10 Excellent

Reza, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and quiet high quality service. So many options for food lunch and dinner and entertainment. Full of staff people working and providing quick and top grades services,
Stayed 6 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Suriette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy limpio la attention es excelente. Nos encanto lo recomiendo siempre es la segunda vez Que vamos a este hotel. Una experiencia. Inolvidable ❤️
Stayed 5 nights in Aug 2025

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great! Facilities, just everything!
Stayed 7 nights in Jul 2025