Moon Palace Nizuc - All inclusive

4.5 star property

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Photo gallery for Moon Palace Nizuc - All inclusive

Aerial view
Hair salon
On the beach, white sand, sun loungers, beach umbrellas
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, down comforters, memory foam beds, minibar
Superior Governor Suite Ocean View - King Size Bed | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪18 min walk‬
  • Xoximilco
    ‪7 min drive‬
  • El Tinto Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

Superior Family Suite Garden View - Kids & Teens Free

  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Honeymoon Suite Ocean Front - King Size Bed

  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Ocean View - Kids & Teens Free

  • 484 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean Front - Kids & Teens Free

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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About this property

Moon Palace Nizuc - All inclusive

4.5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Moon Palace Nizuc - All inclusive offers 709 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Moon Palace Nizuc - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Moon Palace Nizuc - All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

A complimentary breakfast and manager's reception are offered (may not be available daily). Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 4 bars/lounges. Wireless Internet access is complimentary. This Mediterranean property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking and valet parking are available on site, along with a car charging station.

Moon Palace Nizuc - All inclusive has designated areas for smoking.

Guests are offered a complimentary buffet breakfast. A complimentary manager's reception is offered each day.
Caporales - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Carvao - Overlooking the pool, this steakhouse specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Manglar - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palapa Pelícanos - Onsite restaurant. Reservations are required. Open daily.
Sweet & Coffee - This coffee shop serves brunch only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Caporales
  • Carvao
  • Manglar
  • Palapa Pelícanos
  • Sweet & Coffee

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • No elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 34 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and window guards

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

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Moon Palace Nizuc - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 800 reviews
Rating 8 - Good. 160 out of 800 reviews
Rating 6 - Okay. 71 out of 800 reviews
Rating 4 - Poor. 40 out of 800 reviews
Rating 2 - Terrible. 41 out of 800 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

TAMER S, New Berlin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food was not bad but was better last 2 years. Staff was friendly except public relations at Grand hotel her name Stephanie very disrespectful to me , very rude and she was yelling to me when I asked her for help and answer my questions. she look like she has another problems but this not professional the way she talked to me. I love moon palace , this is my second time and I was planning to come next year but she changed my expectations for your high standards guest service. thank you
Stayed 6 nights in Nov 2024

8/10 Good

Emil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: Friendly and attentive staff in the restaurants. Food was good. Kids enjoyed the pool and kids playroom. Improvements: The water in our shower had a bit of a smell to it. Pool side service was generally slow. Mildew seen around the edges of the pool.
Stayed 7 nights in Oct 2024

8/10 Good

AMY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, pool area is a lot of fun and the kids loved the FlowRider at Sunrise. Nizuc is lovely, quiet pool. food was great. staff was great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Manishkumar

Stayed 3 nights in Oct 2024

2/10 Terrible

George, Hollister

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Kyung Taek

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very kind and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, highly recommended
Stayed 5 nights in Sep 2024

10/10 Excellent

Adam

Traveled with family
Liked: Staff & service, amenities
We had a great vacation at Moon Palace Nizuc. The poolside server Magdiel was exceptional.
Stayed 7 nights in Oct 2024

10/10 Excellent

YECID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing 👏
Stayed 3 nights in Oct 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, I liked everything except the Brazilian restaurant, the Maya restaurant was amazing
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful First Experience
**Title: A Wonderful First Experience at an All-Inclusive Hotel!** From the moment we arrived, we were warmly welcomed by the staff, setting a positive tone for our stay. The front desk team was exceptional, providing us with helpful information and displaying remarkable patience as we settled in. Although we didn't order room service, we requested tonic water while we were out, and to our pleasant surprise, it was waiting for us upon our return to our room—such a thoughtful touch! Throughout our stay, every member of the staff was friendly and attentive, checking in on us whether we were walking around the beautiful grounds or waiting for a cart. Their genuine care made us feel valued as guests. As this was our first experience at an all-inclusive resort, I can't compare it to others, but I can wholeheartedly recommend this hotel. We had a fantastic time, and I can't wait to return!
Balcony view. Our suite was a garden view
In the ocean. It was after a hurricane so the water had a lot of  sargasso
Stayed 3 nights in Oct 2024

10/10 Excellent

NIJAT

Liked: Cleanliness, staff & service, property conditions & facilities
Public transport is not convenient
Stayed 5 nights in Oct 2024

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing! There was an abundance of activities to do, and the staff was incredibly helpful throughout my stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

George

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and loved the expedia vip perks!
Stayed 3 nights in Sep 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort vacation I’ve taken! Moon Palace consists of 3 separate areas. We stayed at Nizuc, best location of the three in my opinion. The staff of the entire resort were always friendly and helpful! Can’t say enough good about Moon Palace.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jiahui

Stayed 5 nights in Aug 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Kyie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every minute of my 5-day trip to Moon Palace Nizuc.
Stayed 5 nights in Aug 2024

10/10 Excellent

Qingbo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

4/10 Poor

Xiu mei

Disliked: Amenities
Not a lot of food to eat.
Stayed 5 nights in Aug 2024

10/10 Excellent

Tolulade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The food was overall good depending on what style you want
Stayed 4 nights in Aug 2024

10/10 Excellent

Hai Son, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 6 nights in Aug 2024

10/10 Excellent

samuel, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 4 nights in Aug 2024