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Na Balam Hotel

3.0 star property

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Photo gallery for Na Balam Hotel

Guests can enjoy beach access and waterfront views from this well-planned resort.
Relax by the pool surrounded by lush greenery and comfortable lounge chairs.
Two beds with wooden headboards, dressed in white linens and patterned pillows, offer a comfortable retreat.
Relax in a shaded seating area surrounded by lush greenery and a tranquil body of water.
Guests can enjoy a serene view from the balcony, surrounded by lush greenery and a stone pathway.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
  • North Beach
    ‪2 min walk‬
  • Isla Mujeres Cemetery
    ‪6 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪70 min drive‬

Room options

View all photos for Poolside Suite

Poolside Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Poolside Suite

8.0 out of 10
Very good
(1 review)
  • 732 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Poolside Room

Poolside Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Poolside Room

8.8 out of 10
Excellent
(31 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite

Two Bedroom Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Two Bedroom Suite

  • 1119 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Room Standard With Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Room Standard With Pool View

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Na Balam Hotel

3-star hotel in Centro - Supmza 001
Guests at this beach hotel will appreciate convenient onsite amenities such as airport transportation and complimentary wireless internet access.
Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available on request) and a ferry terminal shuttle. This beach hotel also offers an outdoor pool, a terrace, and multilingual staff. Wedding services and tour/ticket assistance can be provided.

Na Balam Hotel is a smoke-free property.

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property is also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Na Balam Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 344 out of 827 reviews
Rating 8 - Good. 303 out of 827 reviews
Rating 6 - Okay. 103 out of 827 reviews
Rating 4 - Poor. 50 out of 827 reviews
Rating 2 - Terrible. 27 out of 827 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Ivan

Close to beach
Stayed 7 nights in Apr 2025

6/10 Okay

Brandon

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Stayed 6 nights in Apr 2025

4/10 Poor

Julio

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
Stayed 3 nights in Mar 2025

6/10 Okay

Shelley

Traveled with group
Liked: Cleanliness
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

10/10 Excellent

Cynthia

Stayed 3 nights in Mar 2025

8/10 Good

Judith Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Na Balam was a quiet oasis .
Stayed 5 nights in Mar 2025

10/10 Excellent

Joseph A, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay near North Beach on Isla Mujeres. We also couldn't afford places like the Casa Del Jaguar. Na Balam is right across the street from CDJ and it's a sister hotel you walk through it for daily included Breakfast and to access the beach. (at less than half the price it's a steal) You also get a "RED BED" a dedicated space on the beach with queen sized red beds one for each room so you never have to worry about a nice place on the beach, you also get a secure bathroom and you're 10-20 steps away from the water. The hotel looks like you're walking into a jungle oasis, it has a lovely pool and hot tub, we didn't use either as the Caribbean was perfect day in and day out. North beach is famous for good reason, it's walkable 200 yards/meters out and still anywhere from knee/waist or chest deep, so refreshing and kind of perfect ! There are good food option on the beach, whether it be from Casa or any of the beach front restaurants all were solid option IMO. Around the corner you get a nice bakery (get there early for the best selection. a 4.9 rated burger place Pinchos, good burrito place Beach-in Burritos & more. You're also a short walk to the popular Hidalgo street ( & by short I mean 5 mins 11 from ParadICE Gelato the far end of the strip and next to the municipal square. We happened to hit Isla during Carnival it was loaded with street celebrations and we never felt unsafe. Value was good not great for food, and the food was good very good everywhere.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jackson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, beach bed access is understated on here. Staff was all incredibly kind, went above and beyond. Noise, like others said, is really the only issue I can think of, however it is thatched roofs, so it is to be expected. Would definitely stay again!
Stayed 7 nights in Feb 2025

8/10 Good

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Shelly Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Stayed 2 nights in Feb 2025

10/10 Excellent

Biana

Stayed 4 nights in Feb 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Room for improvement

Pros: Location - steps away from Playa Norte Hotel grounds are shady - nice escape from the sun Cute cat on site Friendly & helpful staff Walkable to many restaurants and shops Decent AC Cons: Uncomfortable beds Dark rooms Very low water pressure No hot water - eked out one lukewarm shower in 3 days Very loud late at night on weekends due to parties at the MIA. Property has a lot potential, but the benefits of the location did not outweigh the annoyances/uncomfortable accommodations.
Stayed 3 nights in Feb 2025

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had stayed in the past 3 yrs but apparently they switched and updated half the property and used the old rundown side for guests who didn’t know better.towels were shabby, rooms had torn curtains and looked rundown,
Stayed 3 nights in Jan 2025

8/10 Good

Daniel, Fort Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Stayed 5 nights in Jan 2025

8/10 Good

Rick

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025

6/10 Okay

Ankh

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Bait and Switch a CON

Shocking unpleasant surprise on arrival did not get this hotel but a horrible across the street suite.cost a lot of money supposedly offering a kitchen but no microwave, oven No grab bars in very slippery shower and by the way I had a very bad fall the first day due to odd small step at master bdrm door
Stayed 6 nights in Dec 2024

10/10 Excellent

HEIDI

Stayed 5 nights in Dec 2024

10/10 Excellent

Valerie J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose Villa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location in playa Norte.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024