See all properties

Now Emerald Cancun - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Now Emerald Cancun - All Inclusive

Outdoor wedding area
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor banquet area
Deluxe Sunset Lagoon View Balcony King | View from room
Deluxe Partial Ocean View Double | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500
  • El Rey Ruins
    ‪7 min walk‬
  • Iberostar Cancun Golf Course
    ‪9 min walk‬
  • Delfines Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Preferred Club Honeymoon Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Honeymoon Suite

  • 794 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe King

  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

View from room

Run of the House

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View King

View from room

Deluxe Garden View King

  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Double

Deluxe Garden View Double | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Garden View Double

  • 415 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View With Patio Double

View from room

Deluxe Garden View With Patio Double

  • 415 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King | In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Ocean View King

  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Balcony King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View Balcony King

  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View King

  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View Double

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Plunge Pool King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Premium Plunge Pool King

  • 638 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Partial Ocean View Double

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Sunset Lagoon View Double

View from room

Deluxe Sunset Lagoon View Double

  • 420 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium with Hot Tub King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Premium with Hot Tub King

  • 638 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sunset Lagoon View Balcony King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Sunset Lagoon View Balcony King

  • 415 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Sunset With Hot Tub King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Sunset With Hot Tub King

  • 638 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Similar properties

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, (2371)
The price is $541
per night
includes taxes & fees
May 24 - May 25
Occidental Costa Cancún All Inclusive

About this property

Now Emerald Cancun - All Inclusive

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Now Emerald Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants.
Now Emerald Cancun - All Inclusive offers 427 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. LED televisions are featured in guestrooms.

Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Now Emerald Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Now Emerald Cancun - All Inclusive features a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness center. Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 7 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms. This all-inclusive hotel also offers a children's pool, spa services, and a terrace. Complimentary self parking and uncovered valet parking are available on site.

Now Emerald Cancun - All Inclusive is a smoke-free property.

Now Emerald Cancun - All Inclusive has 7 restaurants on site.
Late night fare is available from room service (during limited hours).

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Now Emerald Cancun - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 212 out of 647 reviews
Rating 8 - Good. 146 out of 647 reviews
Rating 6 - Okay. 119 out of 647 reviews
Rating 4 - Poor. 70 out of 647 reviews
Rating 2 - Terrible. 100 out of 647 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janille Xyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Leslie

Stayed 4 nights in Aug 2023

6/10 Okay

Cruz

Liked: Cleanliness
Disliked: Staff & service
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
Stayed 4 nights in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
Stayed 7 nights in Jul 2023

4/10 Poor

Ervin Mauricio

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
Stayed 2 nights in Jul 2023

2/10 Terrible

Juan Carlos

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
Stayed 4 nights in Jul 2023

2/10 Terrible

Akhil

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The food is not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Been here twice and loved it both times, sad that they are closing
Stayed 3 nights in Jul 2023

2/10 Terrible

Gloria E

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
Stayed 7 nights in Jul 2023

8/10 Good

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mauricio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel th
Stayed 5 nights in Jul 2023

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No Mexican food, limit food, old room, limit bar,
Stayed 3 nights in Jul 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Bholanauth

Stayed 3 nights in Jul 2023

2/10 Terrible

Alma

Stayed 3 nights in Jul 2023

2/10 Terrible

Amelia

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Victor

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
Stayed 7 nights in Jul 2023

6/10 Okay

mauricio A Umana

Traveled with group
Liked: Staff & service
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
Stayed 3 nights in Jul 2023

4/10 Poor

Lior

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Sandra

Traveled with family
Disliked: Amenities
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
Stayed 2 nights in Jul 2023

8/10 Good

Pedro Rossi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there…it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
Stayed 4 nights in Jul 2023

2/10 Terrible

Fady

Stayed 5 nights in Jul 2023

2/10 Terrible

Zulema Barreto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
Stayed 7 nights in Jul 2023

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Overall property is average
Stayed 2 nights in Jul 2023

10/10 Excellent

ANNA KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities