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Dreams Jade Resort & Spa - All Inclusive

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace
Preferred Club Governor Suite | Living room
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • On private beach
  • Hot Tub
  • Breakfast included

Explore the area

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪12 min walk‬
  • Puerto Morelos Town Square
    ‪6 min drive‬
  • Puerto Morelos Artists’ Cooperative
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front King

  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View King

  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deal of the Day Preferred Tropical View

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day Preferred Tropical View

  • 765 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front Double

  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View Double

  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

  • 1400 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • 1087 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front Double

  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Dreams Jade Resort & Spa - All Inclusive

4.5-star Puerto Morelos property with 7 restaurants
Catch some rays on Dreams Jade Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 3 bars/lounges. Wireless Internet access is complimentary. This Art Deco property also offers a children's pool, outdoor tennis courts, and a spa tub.

Dreams Jade Resort & Spa - All Inclusive is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Shopping
  • Spa tub
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,710 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 644 out of 1236 reviews" "
Rating 8 - Good. 313 out of 1236 reviews" "
Rating 6 - Okay. 149 out of 1236 reviews" "
Rating 4 - Poor. 82 out of 1236 reviews" "
Rating 2 - Terrible. 48 out of 1236 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 7 nights in Oct 2024

8/10 Good

Heather Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and the staff were completely amazing! We received a free upgrade to the governors suite and it was so spacious and clean. Spice and Cin Cin were our most favorite restaurants. The buffet could have been a little better. I am a huge fan of breakfast but they didn’t have any bacon or sausage. That was a little disappointing. It would have been nice to have more variety with the entertainment. Overall, everything was great and we plan to return. Thank you so much for the wonderful experience.
Stayed 3 nights in Oct 2024

8/10 Good

Cesar A, Springfield

Stayed 9 nights in Sep 2024

10/10 Excellent

Miguel

Stayed 7 nights in Sep 2024

10/10 Excellent

Angelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2024

8/10 Good

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a family trip with 6 adults and 2 children. We're ultimate members and that actually helped us enjoy our moments together. Greeted with cold towels and our room was great Jr. Suite with ocean view was amazing The preferred club served cocktails and snacks with a relaxed laid back atmosphere acess to the Mecuri club made breakfast special for us with excellent ocean views Buffet for breakfast and lunch with family. Dinner at the Capers, Cin Cin, Spice, and plenty of bar food options poolside our favorite was CIn Cin. The beach was fine and water felt great that had a place we could check the kids in when needed time adults only Kids Korner they loved it.. The only issue is they try and hawk you into coupons for credits for 90 minute presentation of time share future vacation options. We simply said no thanks about 10 times and they quit asking our stay was 4 nights the service was exceptional and we never had to ask for anything such as towels,coffee etc always clean and ready for us when we return from our activities.
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was everything we could have asked for for a few days of relaxation. Superb food in the various restaurants, excellent courteous staff. We were upgraded from the room we booked to the grosvenor suite which was fantastic, a special thank you to Martin the front desk manager for that. The beach and pool area in the preferred area was quiet and relaxing, just what we needed! Look forward to visiting again!
Stayed 6 nights in Oct 2024

10/10 Excellent

Laken

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2 friends and I went for a long girls weekend! We felt safe and cared for during our stay. When we checked in we got an offer for the preferred side and it was TOTALLY worth it!!!! The pool and dining was so nice and convenient. Don’t hesitate… book the vacation! We will be going back!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Liselly Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Chloe

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
5/5! Staff are so great and accommodating and always willing to help
Stayed 5 nights in Oct 2024

10/10 Excellent

rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, great resort for families
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven F

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Initially, I wasn’t very impressed, but that quickly changed thanks to the incredible staff. I have never encountered such friendly and accommodating staff at a resort before! Their warmth and attentiveness truly transformed our experience. The food was exceptional, much better than typical resort fare. They offered a variety of delicious options. I also highly recommend the spa. The massages were fantastic, and the hydrotherapy experience was incredibly relaxing. It’s definitely a must-do while you’re there! My wife and I will definitely be back.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kimberly Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant choices are all amazing quality. The staff are all very polite and accommodating. We love the smaller resort feel and the amenities. The only downside we found was when we were cornered to become part of their club; we sat through a 90 min presentation which turned into 180 mins. We did receive a boule of perks but not impressed.
Stayed 5 nights in Oct 2024

8/10 Good

Junio M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week for my birthday and wedding anniversary (same week) Restaurants were wonderful lots of options. Nightly entertainment was very fun !! Property was very nice and tropical. We really enjoyed the pools and the gym was well equipped Only reason it’s not a 5 all around was there was construction a couple of floors down from our original ocean view room so it was very loud , however they moved us to an ocean front room to compensate , which was great They forgot my birthday but quickly regrouped and made up for it😊overall we had a wonderful vacation and would for sure visit this property again !!
Stayed 8 nights in Sep 2024

10/10 Excellent

Stacey Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort
The resort was wonderful. The food was fantastic and the bars were well stocked. We would absolutely go and stay there again. The reason that I gave the resort 4 stars is because the wording of the room description is deceiving. We stayed in a Preferred Club Ocean View room. - the description says that you will get a free spa treatment per person - you will not get this. We asked a few times and the best info we ever received was that you could potentially get a 10 minute chair massage then they stopped talking about that and it never happened. - the part that says you will receive $200 credit to use at the resort - absolutely not. You will receive "$200" worth of discounts. The discounts were on spa, special meals, and potentially wine. I even brought this issue up to the staff and it was completely dismissed because they know that it's misleading. Again, overall the resort was great. I just wanted to clear that up for anyone.
Stayed 5 nights in Oct 2024

8/10 Good

Luisa, Fall River

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that they never restocked our refrigerator, called twice still next day no restocking
Stayed 5 nights in Sep 2024

10/10 Excellent

Abdul

Stayed 7 nights in Jul 2024

8/10 Good

IRYNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort and room are clean. Staff are very professional. When weather is good, sea is beautiful. Swimming pools are clean. No big choice of food in buffet, but you will not be hungry. Because I travel with kids, we visited only Italian restaurant once, and I liked it. What was really disappointing, it is Coco cafe. I was in many Dreams and always thought that Coco cafe is the most sweet place in a resort but not on this resort. Staff are very friendly all over the resort except that cafe. Entertainment was okay.
Stayed 4 nights in Oct 2024

4/10 Poor

Afshin

Stayed 7 nights in Sep 2024

10/10 Excellent

Victor

Stayed 8 nights in May 2024

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff definitely make this property. Food is okay. Pool is nice . Beach isn’t great but staff work extremely hard to maintain it . Always had a good experience here .
Stayed 9 nights in May 2024

10/10 Excellent

MA, SAN DIEGO

Stayed 4 nights in Aug 2024