Dreams Jade Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace
View from room
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Beach
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

Junior Suite Double

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

Preferred Club Suite Ocean Front King

  • Ocean view
  • 765 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Suite Ocean View King

  • Ocean view
  • 765 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean Front Double

  • Ocean view
  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

Preferred Club Suite Ocean View Double

  • Ocean view
  • 765 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean View Double

  • Ocean view
  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

Family Room

  • 1400 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite Ocean View King

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Governor Suite

  • Ocean view
  • 1087 sq ft
  • Sleeps 2
  • 1 King Bed

Preferred Club Suite Ocean Front Double

  • Ocean view
  • 765 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Tropical View King

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Dreams Jade Resort & Spa - All Inclusive

4.5-star Puerto Morelos property close to Puerto Morelos Town Square
Catch some rays on Dreams Jade Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Dreams Jade Resort & Spa - All Inclusive offers 550 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)).

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Housekeeping is provided on request.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dreams Jade Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Dreams Jade Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 3 bars/lounges. Wireless Internet access is complimentary. This Art Deco property also offers a children's pool, outdoor tennis courts, and a hot tub.

Dreams Jade Resort & Spa - All Inclusive is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,710 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests traveling with a pet must present their pet's current vaccination record at check-in.
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Dreams Jade Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 668 out of 1244 reviews
Rating 8 - Good. 308 out of 1244 reviews
Rating 6 - Okay. 138 out of 1244 reviews
Rating 4 - Poor. 80 out of 1244 reviews
Rating 2 - Terrible. 50 out of 1244 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
Stayed 6 nights in Feb 2025

8/10 Good

Mina

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was fine

There were good things and bad things about Dreams Jade. The good things were: The staff was always friendly. The Spa was absolutely gorgeous. The kids Explorers club was great. My daughter really enjoyed spending time there and asked to go there even when we didn't have anything else to do. Being right next to the place where you can swim with Dolphins was nice. It was nice being at an all-inclusive resort where we didn't have to worry about where to go eat or even the logistics of all eating together. People could just eat when they wanted. The food at the French restaurant and the Mediterranean restaurant was fabulous. The bad things were: The service at the sit down restaurants was always friendly, but always terribly, terribly slow. If you're the sort of person who likes to sit down and talk and drink for a couple hours, it would be fine, but slow service at a restaurant is a personal pet peeve of mine, and I hate feeling like I'm wasting time just sitting there for 10 minutes waiting for the menus, and sitting there for 20 minutes waiting for someone to take our order, and sitting there for a half hour waiting for the food. We never got in and out in less than an hour and 20 minutes, and that's without having to wait for a bill or to pay a bill. The quality of the food was mixed. We had dishes at some of the restaurants that were borderline terrible, like worse than a bad Denny's dinner. The buffet food was generally lower quality buffet food.
Stayed 7 nights in Feb 2025

8/10 Good

Gerald Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More options at buffet for dinner service
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcia, Surrey

Stayed 5 nights in Feb 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and super friendly
Stayed 3 nights in Feb 2025

8/10 Good

Hardeep Singh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and kind. I would stay there again because of this
Stayed 7 nights in Feb 2025

10/10 Excellent

Eric E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

JR

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great staff. It was a very nice trip.
Stayed 4 nights in Feb 2025

6/10 Okay

Natalie

Traveled with family
Disliked: Staff & service, amenities
Pay $800/day to wait in line everywhere, have rude staff, rooms not ready at check in, rooms different than what was booked. Go elsewhere. Very poor experience. They don't take reservations for restaurants, can't provide accurate wait times, you're pretty much stuck eating two star resort slop unless you luck out at one of the a la carte restaurants.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Daniela P, Green Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very nice accommodations, the food is good and the beach is excellent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, what i didnt like was Amstar “service”. Amstar transportation was great, but the fact that at the airport they tell you , you can have $400 spa credit if you join us for VIP breakfast, then you end up in a “sales presentation “ for hour and a half, thats not right
Stayed 5 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

LaShauna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was perfect. Plenty of beach and poolside chairs. Suhjei was amazing and so friendly and fun. We enjoyed Zumba, mojito, pool games and the bonfire. The bonfire was probably our favorite with Amara and Suhjei. We had a group of 8 and all enjoyed the resort!
Stayed 6 nights in Feb 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this resort is tierd it is clean. The people are fantastic. However there were NEVER enough sun loungers and no quite pool.Vacation weddings took up space around pool, dining room ans beach. You need to have space just for weddings. Oscar in spa was amazing.
Stayed 9 nights in Feb 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely AMAZING staff. Everyone here knows what customer service is all about. I spent 21 nights and never tired of the food and looked forward to every meal. They have an entertainment team at the pool which makes it so much more fun whether you are participating or just watching. The kids club also goes above and beyond. You know that when your kids wake up and ask when they can go back that it's impressive.
Stayed 21 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The staff was by far the most accommodating and friendly of any all-inclusive I’ve ever stayed at. Edgar in VIP services and gave us a quick tour upon arrival and made sure we had all the info we needed for our stay. He checked in on us daily and took great care of all of our needs. All of the bartenders and wait staff were friendly and seemed to love their jobs. Our room was wonderful and more than I expected. We were in room 4114 which was a great location. The noise was never an issue for us but you can hear activity in the commons area. Close to pools, shops & restaurants. The buffet food was good for a buffet with stations set up for omelets and tacos etc made to order.. We didn’t get a chance to try Spice because you have to make reservations between 3p-4p and we didn’t want to stop what we were doing to make reservations. The other restaurants were great though! And 24 hour room service was useful for the evenings we accidently napped through dinner time after long days in the sun! As other reviews mentioned there aren’t enough chairs at the pool or beach so if that’s important to you get down there early. It wasn’t a major inconvenience for us as we just found a spot near the pool for our stuff until chairs opened up. Puerto Morelos is a $12 taxi ride and was fun to wander around and shop. Very safe! Definitely check it out! We will be back!
Stayed 4 nights in Feb 2025

6/10 Okay

Lindsay Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Braden

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
Stayed 7 nights in Feb 2025

10/10 Excellent

Filomena Bucci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good food
Stayed 11 nights in Jan 2025

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
an ok stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Kerry A

Stayed 5 nights in Feb 2025

10/10 Excellent

Charene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Pamela Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Jade was lovely! The room was clean and spacious and the grounds were meticulously kept The food was above aberage compared to other all inclusive resorts weve been to and everyone who works there made us feel special and welcome! The vibe of the place was relaxed and slow and so it was perfect for couples and families but singles looking for some avtion might choose a different resort That being said there was nightly entertainment, live music, water games and always something to do! The gorgeous pools and close proximity to the beach, just steps away were my favorite part of the place!
Stayed 6 nights in Feb 2025