Dreams Natura Resort & Spa - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
7 bars/lounges, swim-up bar, poolside bar
Couples treatment rooms, sauna, spa tub, steam room, body treatments
7 bars/lounges, swim-up bar, poolside bar
View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Hot Tub
  • Room service
  • All inclusive

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    13 min drive
  • Moon Palace Golf Club
    15 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

Junior Suite Ocean View Double

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View Double

  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out Double

  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Double

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite - Deal of the Day

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Tropical View King

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Family Suite Ocean View

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean View

  • 934 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

  • 934 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Ocean Front Double

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Dreams Natura Resort & Spa - All Inclusive

4.5-star Puerto Morelos property with 9 restaurants
Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams SPA by Pevonia has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 spa tubs. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 12208 square feet (1134 square meters) include a conference center. This all-inclusive property also offers a children's pool, a health club, and a sauna. Guests can use the outdoor pool at a partner property. Onsite uncovered self parking and uncovered valet parking are complimentary.

Dreams Natura Resort & Spa - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu (Pan-Asian) - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside restaurant specializes in barbecue and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Dancing

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu (Pan-Asian)
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 spa tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (12,208 square feet of space)

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night, plus a deposit of USD 65 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 65 per night
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 712 out of 1379 reviews" "
Rating 8 - Good. 308 out of 1379 reviews" "
Rating 6 - Okay. 153 out of 1379 reviews" "
Rating 4 - Poor. 111 out of 1379 reviews" "
Rating 2 - Terrible. 95 out of 1379 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip
Stayed 7 nights in Sep 2024

10/10 Excellent

Tamara, Hixson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Can’t wait to come back
Stayed 4 nights in Sep 2024

8/10 Good

Tushar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The property was really nice. It would have been appreciated if our room was inspected before hand of any issues like room phone did not work due to any issues. Once room was found faulty in the middle of our stay, it would have been great that the manager had little empathy and concern about me and my pregnant wife to offer immediate assistance rather than I have to go to reception multiple times to request assistance for room change. Plus no upgrade or anything was offered to apologize to us and make our stay more pleasant. Spa and other services were great but it would be great to have proper communication to inform that the spa services are with extra charges not included with all inclusive package. Manager at reception during night time need to have more empathy and understanding for guests concern and situation.
Stayed 4 nights in Aug 2024

6/10 Okay

Bianca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just came back after spending 5 nights for our honeymoon. We payed for the preferred club but the reality is we felt it wasn’t worth it. As soon as we got there the concierge took us to the preferred lounge to basically ask us to join a 90 mins breakfast to convince us join their club membership but we declined and every time after that when he sees us he continues trying to convince us join that meeting. The Italian food restaurant was half full and it took them almost an hour to bring our food and totally tasteless by the way, the hibachi was very good show and good food and great waiters, the buffet it was a hit or miss and the breakfast was basically the same every day. It has a small water park and lazy river that we enjoyed a lot. We stayed at some other Dreams Resort in Punta Cana and it was always a great experience so I hope this hotel gets better.
Stayed 5 nights in Sep 2024

2/10 Terrible

Desmond

Stayed 3 nights in Aug 2024

8/10 Good

Priti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Steven Ting, Woodhaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Mohammad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this resort was wonderful! The spa and amenities like the kids activities and arcade. Lazy River was closed for 2 of our days but was decent. I couldn’t go on zip line bc apparently I’m too heavy bc of muscle outweighing my fat. The ac seemed to be a shortcoming in most dining halls plus the coco lounge. We did lose power in our floor and they had to move us to a different room, luckily it was our 2nd day and we weren’t fully unpacked but was annoying. The Humidity was high but that’s an area they should work on. Asian restaurant was by far the best. Everything else was mediocre. Drinks were decent for most part. Our cleaning lady was yamlet was so good. Isaiah at the spa was excellent in accommodating us. Pool waters were super perfect every time we went! Those dudes are constantly checking the water quality which I appreciated. Unfortunately my daughter lost her eye glasses at the pool and never came up in the lost and found. What would anyone do with an 8 year olds prescription eyewear!? Like C’mon turn it in!
Stayed 4 nights in Sep 2024

2/10 Terrible

Blake

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this resort at all! They only care about the families with children….children run around wild at this resort and they will not even let u get tipsy!!! Drinks are watered down and they don’t even have signature drinks smh…. If u ask for a shot the put ice in them bc they said it’s a family oriented resort!!! What does having a shot have to do with that … I paid for a full ocean view and they put me in a partial view ocean room … when I complained about it the guy simply asked me if I could still see the ocean …wow the nerve …I’m pissed bc I paid an extra cost for the full view and didn’t get it … and while chatting with some friends that were there they had the same complaints and the water was hit or miss bc it was freezing cold
Stayed 5 nights in Sep 2024

8/10 Good

Mir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very very clean.
Stayed 3 nights in Sep 2024

2/10 Terrible

Mariyah

Stayed 2 nights in Aug 2024

10/10 Excellent

Elsa, Boston

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
VERY GOOD SIZE RESORT FOR FAMILIES WITH CHILDRENS
Stayed 4 nights in Sep 2024

8/10 Good

Antonette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property and wonderful staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Lesya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 7 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the minute we walked in the resort every one was so helpful and friendly. Our experience at Dreams Natura Resort was a wonderful experience. The buffets and Restaurants the food & service was amazing, my favorite place to Eat was the Hibachi restaurant. Great place if you are with kids, My kids enjoyed the water slides.
Stayed 4 nights in Aug 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Mechell, Pembroke Pines

Stayed 7 nights in Jul 2024

10/10 Excellent

Jennelle

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great loved their entertainment not far from airport .
Stayed 4 nights in Aug 2024

10/10 Excellent

Yao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have variety food options here, Asian/seafood/Italian/grill, fresh and warm. The staffs are warm and friendly. I love the view and pools of it, truly family friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the friendly staff .
Stayed 2 nights in Aug 2024

2/10 Terrible

alberto

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property had a lot of children amenities closed and this was not informed prior to visit.
Stayed 6 nights in Aug 2024

8/10 Good

Greter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The only down side is the beach and the chairs at the pool area. Everything else was just perfect.
Stayed 5 nights in Aug 2024

10/10 Excellent

Erika

Stayed 5 nights in Aug 2024