Dreams Natura Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, cabanas (surcharge)
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Outdoor banquet area
Lobby lounge
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
$280
includes taxes & fees
Oct 8 - Oct 9

Explore the area

View in a map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪14 min drive‬
  • Puerto Morelos Beach
    ‪21 min drive‬
  • Petempich Bay
    ‪23 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(30 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

7.4 out of 10
Good
(8 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

8.8 out of 10
Excellent
(3 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)
  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(12 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • 934 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • 934 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)
  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Preferred Club Ocean Front Double

10.0 out of 10
Exceptional
(5 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite Junior with Partial Sea View

  • 559 sq ft
  • Partial sea view
  • Sleeps 4

Family Suite -6 guests- Junior with Sea View

  • 1119 sq ft
  • Sea view
  • Sleeps 6

Double Room Junior with Garden View

  • 559 sq ft
  • Sleeps 3

Suite Master with Sea View

  • 925 sq ft
  • Sea view
  • Sleeps 4

Suite Junior with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Master with Sea View

  • 925 sq ft
  • Sea view
  • Sleeps 3

Double Room Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Premium with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Suite Junior with Garden View

  • 559 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 559 sq ft
  • Sea view
  • Sleeps 4

Room Junior with Garden View

  • 559 sq ft
  • Sleeps 3

Suite Junior with Partial Sea View

  • 559 sq ft
  • Partial sea view
  • Sleeps 4

Suite Junior with Garden View

  • 559 sq ft
  • Sleeps 4

Similar properties

About this property

Dreams Natura Resort & Spa - All Inclusive

4.5-star Puerto Morelos property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at Dreams Natura Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Some rates at Dreams Natura Resort & Spa - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Natura Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, 4 outdoor swimming pools, and 2 hot tubs. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 12208 square feet (1134 square meters) include a conference center. This luxury property also offers a children's pool, a health club, and a sauna. Guests can use the outdoor pool at a partner property. Onsite uncovered self parking and uncovered valet parking are complimentary.

Dreams Natura Resort & Spa - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (12,208 square feet of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 727 out of 1432 reviews
Rating 8 - Good. 336 out of 1432 reviews
Rating 6 - Okay. 157 out of 1432 reviews
Rating 4 - Poor. 106 out of 1432 reviews
Rating 2 - Terrible. 106 out of 1432 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Stayed 4 nights in Jun 2025

2/10 Terrible

Nithikan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
With a rate of 5 stars, that couldn’t be farther from reality. We booked “Preferred Club Master Suite Ocean View” for 6 days. The room was spacious but smelled very bad. The couch smelled of mildew and the bedroom smelled like throw up. Our son refused to sit on the couch entire time and only sat on a chair. The bed was lumpy and pillows were hard. We understand it’s an all inclusive resort, but when the food from the pool area and room service is better than everything else, that says a lot. Restaurants weren’t clean and sanitized. The pools were nasty, with cups, food, and trash floating in them. The staff were good. We were trying to be ok with everything that didn't meet our expectations as good as the reviews were. However this was a terrible experience for us. I wouldn’t recommend this place if you are looking for 5-star hotel.
Stayed 5 nights in Jun 2025

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was nice and I loved how kid friendly was everything. My lil one had a blast. We did have a very rude staff member that was very upset because we didn’t want to buy the travel package they offered she was very very rude to us. Also on our very last night we where there the resort tried to implement reservations at all of the restaurants when it was never needed and we had a hard time eating at one of the restaurants it would of been nice that they noticed all of the guest so that we made sure we made that reservation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Andrea R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim out room was terrific even though the water in it was cold. Spacious and comfortable.
Stayed 4 nights in Jun 2025

8/10 Good

Jennifer, Franklin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, food was good, staff were nice. Biggest problem was the temperature of the room, it would not get cool enough to sleep comfortably.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lindsay Marie

Stayed 2 nights in Jun 2025

10/10 Excellent

Omar

Stayed 5 nights in Jun 2025

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, couldnt really access the beach because of large amounts of seaweed. Most resturaunts were great, service was bad at one of them.
Stayed 4 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

lakena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Melissa

Stay was really nice with cleanliness but the AC seems to have issues. All restaurants you go to is super hot with no sort
Stayed 4 nights in Jun 2025

10/10 Excellent

Anjenette, Philadelphia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous, the staff were very attentive to all your needs and place was a “TEN”. Food could’ve been better but the drinks made up for it
Stayed 4 nights in Jun 2025

8/10 Good

Anthony

Stayed 4 nights in Jun 2025

4/10 Poor

Minah

Liked: Staff & service
Family of 4 with 2 boys 5 & 11 yrs old. Pro: Coco cafe - great coffee, espresso, ice cream Arcade room - my boys loved going here everyday after dinner as they open only at night time. They also provide some junk food for kids to snack on (gummies, popcorn and water) Staff - friendly for the most part. Con: Food - most foods we had at the resort was either just okay or bad. I didn’t have one meal where I was amazed or blown away. Not that many options either. Buffet didn’t have much fruit options. Only had cantaloupe, watermelon and papaya. Drinks - it doesn’t matter what type of a drink you get. They’re all watered down. I mean everything! Hotel - this place is pretty run down in my opinion. The room shower was dirty with mildews and smelled like urine. Bathrooms in common areas seemed cleaner than the ones in the room. This hotel is very small. We got bored of doing the same thing in 3 days and we booked for 6 nights. My kids were dying to leave. The hotel is loud, especially if you’re staying in one of the rooms with ocean view. They pretty much had a wedding at this place every single day. Loud music and shows were done outside area where it was super loud in the rooms. We stayed 6 nights and only received 3 housekeeping service. Beach - we didn’t even get to step our foot into the water. Sooooooo much seaweed!!!! So much! I’ve been to other resorts in Mexico (Cancun, riviera maya, puerto Morelos) and have never seen this much. Overall: not going back
Stayed 7 nights in Jun 2025

10/10 Excellent

Maxi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Felicia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property all around, especially if you have kids!
Stayed 5 nights in Apr 2025

8/10 Good

douglas

Stayed 6 nights in Jun 2025

10/10 Excellent

Afolabi

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice customer service and property is a great state except for not having smart TV in the rooms we stayed in. Aside that it’s a very good place for a get away or vacation. We went for a family wedding.
Stayed 3 nights in Jun 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Pearce Olatokunbor Thomas

Stayed 7 nights in Jun 2025

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Jose

Stayed 4 nights in Jun 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great food and activities for all ages. The spa was also lovely.
Stayed 4 nights in Jun 2025

8/10 Good

michael, Des Plaines

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great food, nice pools and great service. Downside was the beach was full of the seaweeds where the resort next to us had a barrier to control it. Also the amount of weddings where they close out the areas from the pools was a bit much. 5 out of the 7 days here there was a wedding.
Stayed 7 nights in Jun 2025

6/10 Okay

Kenneth

There was a lot of seaweed, food was mediocre, service was basic, and there was no air conditioned place too cool off so you would be sweating during breakfast lunch dinner or at night lounges. The lazy river and kids water slides were good. The included items and amenities worth the price.
Stayed 4 nights in Jun 2025