2/10 Terrible
Alexandria
Traveled with family
Aug 25, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been 5 years since we have been to a Dreams property and our stay was extremely disappointing. In 2019, we were married at Dreams Playa Mujeres, the service and attention to detail were amazing. Based on this experience we will not be back to any Dreams property.
1. Our preferred club ocean view room was infested with mold. The mold was all over the ceiling and in the air conditioning. My daughter became sick from the mold, coughing& sneezing the entire rest of the trip. We were moved when I complained. There was very little apology for the inconvenience and I was told this was normal.
2. The staff are generally not friendly. The preferred club staff did not greet or welcome you. In most cases they just stared at you until went up and asked them for something. The sense of hospitality and family is not present at this resort.
3. The beach is a huge safety hazard. There are crocodiles that are swimming right off of the beach area. You cannot get in the water, and if you do the water is brown so there is no way to know if there is a crocodile around.
4. Upon getting to the airport in our private transfer, we discovered the concierge had loaded someone else’s bag onto our transfer. We discovered this in the airport and did not want to abandon their bag. We called the hotel, they questioned us like it was our fault. 45 minutes later they picked it up.
Jesus at the pool is the hardest worker here. We also loved Brenda at the pool and Jose at Hitmitsu.
Alexandria
Stayed 6 nights in Aug 2024