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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe
Exterior
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪13 min walk‬
  • Puerto Morelos Town Square
    ‪8 min drive‬
  • Ojo de Agua Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front King

  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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Dreams Riviera Cancun Resort & Spa - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
4.3 out of 5, Excellent, (1198)
The price is $403
per night
$403 total
includes taxes & fees
May 1 - May 2
Dreams Riviera Cancun Resort & Spa - All Inclusive

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star Puerto Morelos property close to Puerto Morelos Beach
Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 6 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 8295 square feet (771 square meters) include a conference center. This all-inclusive property also offers a children's pool, a fitness center, and a sauna.

Dreams Sapphire Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 14 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 512 out of 1084 reviews
Rating 8 - Good. 259 out of 1084 reviews
Rating 6 - Okay. 163 out of 1084 reviews
Rating 4 - Poor. 57 out of 1084 reviews
Rating 2 - Terrible. 93 out of 1084 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylwia Elizabeth

Stayed 6 nights in Jan 2025

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Judie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful. Food was really good.
Stayed 7 nights in Jan 2025

6/10 Okay

Thomas

Stayed 7 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Dec 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort seemed promising based on the photos, so we booked a weekend for a bachelorette celebration. However, upon arrival, the experience was disappointing. The room was filthy: stained chairs, dirty floors, and no pull-out bed as advertised—just a stained couch. Worse, there were bloodstains on the sheets. When housekeeping was called, a staff member entered the room without knocking, followed by another who came in to refill the fridge, also without knocking. Feeling uncomfortable, we requested a new room. The second room was slightly cleaner but had a persistent mildew smell. The dining experience was underwhelming. The buffet was passable, thanks to the pasta station, but the ribeye at the water grill was inedibly salty. Bordeaux offered the best meal, though the petite filet mignon was tough and chewy. The only highlight of the stay was the massage and hydrotherapy experience. If you value cleanliness and good food, I recommend looking elsewhere.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ava

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Upgrade to Indigo is highly recommended. Traveled with our 4 year old daughter. There was much for her to do, she loved the kids club, and always could find something to eat. We will be back!
Stayed 5 nights in Dec 2024

8/10 Good

Christina

Stayed 5 nights in Dec 2024

10/10 Excellent

Clemetean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Power kept cutting off during the stay. But the power came back on within a few minutes
Stayed 2 nights in Dec 2024

4/10 Poor

Asim

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
My family were all sick from the food and had to leave early. They promised us a refund for the nights we did not use but then did not honour this.
Stayed 5 nights in Dec 2024

10/10 Excellent

Danielle

Stayed 5 nights in Nov 2024

8/10 Good

Ayesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable, friendly clean resort. Staff very friendly and hardworking.
Stayed 4 nights in Dec 2024

6/10 Okay

Jim

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Food is pretty good. Staff is amazing and really eager to please. Cristi, one of the pool servers was always friendly and always made sure our drinks were full. Communication is horrendous by management. The hotel does try and nickel and dime you from renting beach beds to making dinner reservations. Another guest told me they were told that Christmas Eve dinner and a show was $200 US dollars, which they paid. When we just walked up and sat down at no extra charge. They really push reservations by you buying a crappy bottle of overpriced brut. You can only make dinner reservations for dinner at Teppanyaki. But it sells out by 9:05am via the app. We lined up at Bordeaux at 5:45 ( it opens at 6) and was told it’s a 2hr wait - which is unacceptable.
Stayed 7 nights in Dec 2024

8/10 Good

Gerardo, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 1 night in Dec 2024

10/10 Excellent

WILLIAM, Kingwood

Stayed 5 nights in Dec 2024

6/10 Okay

James

Traveled with family and small children
Liked: Staff & service, amenities
Resort was not on par with other Hyatt properties. Overall Indigo club was great, staff was great but the older parts of the property need attention. Indigo club rooms were new and well maintained, Skybar was amazing. Restaurants were poorly managed leaving empty tables while patrons were left waiting over an hour to be seated, food quality was fair. Reservations could only be made by agreeing to buy wine at 100 USD. The grounds needed cleaning from repairs, walkway tile was slippery when wet, buffet flooded after a heavy rain and our property lost power 3 times during our stay.
Stayed 7 nights in Dec 2024

4/10 Poor

Avi

Stayed 8 nights in Dec 2024

10/10 Excellent

Abir Al

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is absolutely incredible—I can’t recommend it enough!
Stayed 8 nights in Dec 2024

10/10 Excellent

Mohamad Nour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Dec 2024

8/10 Good

sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

ali reza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
👌 perfect!.
Stayed 7 nights in Dec 2024

8/10 Good

Natalie

Stayed 7 nights in Dec 2024

6/10 Okay

Kristen

Traveled with family
The reaort was not as nice as the picutres. You can tell they're trying to build it back up though. Big downfall is only one restaurant takes reservations, ate buffet every night due to long waits, food wasn't great. Swim up room worth the upgrade.
Stayed 6 nights in Dec 2024