Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
Ballroom
Rooftop terrace
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪11 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(9 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star Puerto Morelos property close to Puerto Morelos Beach
Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 8295 square feet (771 square meters) include a conference center. This all-inclusive property also offers a children's pool, a fitness center, and a sauna.

Dreams Sapphire Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 516 out of 1073 reviews
Rating 8 - Good. 254 out of 1073 reviews
Rating 6 - Okay. 159 out of 1073 reviews
Rating 4 - Poor. 57 out of 1073 reviews
Rating 2 - Terrible. 87 out of 1073 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room right on the beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 4 nights in Mar 2025

6/10 Okay

Rachel Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my boyfriend’s first trip as a couple in our 20’s over all the resort and pool were beautiful and the staff were lovely! We were not big on the food but that was in part because the majority of our stay we were in the trenches of travelers diarrhea. The staff was helpful and delivered us waters all through the night and we even had the unique experience of meeting the hotel doctor: who was lovely and very helpful. Even despite being locked in the room 3/5 days we still thought the resort was beautiful and worth our money. For appearances and activities I would give this resort 5/5 but the food was not really what I was hoping for. I understand this is because they are trying to recreate foods tourists would enjoy without the same ingredients and processes we are used to. If we weren’t so scared of travel after sh*ting and p*king water for days we would go again!!
Stayed 5 nights in Feb 2025

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.
Stayed 3 nights in Mar 2025

6/10 Okay

Sushant

Stayed 6 nights in Mar 2025

10/10 Excellent

Shea

Traveled with family
Liked: Amenities, property conditions & facilities
food
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2025

8/10 Good

Geneva Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

jana

Stayed 6 nights in Mar 2025

8/10 Good

Konstantin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall this is a very average resort. The beach is not great, and the food is average. The pool is really nice but I’m not sure what the DJ is thinking, constantly stopping and starting music, or only playing the same spa music on a loop. Be prepared to wait at least an hour to eat every night. Food was often cold, and the options at the buffet were quite limited but if you’re not a foodie you’ll be fine. Do not waste your money upgrading to pro ledge, it is a complete waste of money- the lounge is eerie with no music playing and the food selection in there is borderline inedible. As privilege you cannot book reservations which is common in my experience. Overall we enjoyed our week as we are easy going but definitely won’t be returning.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charlyn Kai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Don’t Want To Leave - this resort owes me nothin

I am still in the lobby dreading that this is the end of my week long vacation. I have thoroughly enjoyed my stay. I took advantage of spa treatments by Maira, an excellent massage therapist, Cecia and Raphael who managed my hydrotherapy sessions, the manager and duty - Carlos, who made sure I had reservations to a few restaurants to ensure seating was avail for my family even on short notice. All of the wait staff were phenomenal. My room was well kept with turn down service twice. Eduardo at the Blue Water Grill was a fun server that helped us on our last day. I LOVE this place and everything about it. Though the food is lack luster, the ambiance and friendly, welcoming staff would be why I choose this resort again. I’d just be sure to do the preferred club and focus on served meals rather than the buffet.
Stayed 4 nights in Mar 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.
Stayed 4 nights in Mar 2025

10/10 Excellent

JOHN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Charlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Annie

Stayed 6 nights in Feb 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Amenities
The food, service, rooms, entertainment all was great for us at this location. The only downside was being greeted by whom we thought was hotel staff but it was staff for a travel membership (Unlimited vacation club) we were offered an opportunity to tour a 5 star facility secrets Maroma but it ended up being a lengthy 3 hour presentation to purchase a travel membership. I don’t suggest this being the first people your guests see and speak to when they come to the hotel as it’s a sales tactic but over all aside from that the hotel itself we would definitely visit again .
Stayed 5 nights in Mar 2025

10/10 Excellent

ryan

Traveled with partner
Best place to vacation
Stayed 6 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2025

6/10 Okay

Robert

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Grace

Traveled with group
Liked: Cleanliness, staff & service
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
Stayed 4 nights in Feb 2025

8/10 Good

Ayesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. Very nice pool area, average beach area. The service was great, friendly, courteous staff. The restaurant menus were very limited as was room service. I stayed in the indigo preferred section. It was very nice but beware that their preferred does not come with butler service. I’ve stayed at other resorts under this brand like Secrets and Breathless and the preferred rooms included a butler. Also, for the amount of money you pay to be in the indigo preferred, all of the preferred club amenities should have been included. It was annoying to have to pay extra to use the Balinese beds at the rooftop pool.
Stayed 4 nights in Feb 2025

6/10 Okay

Fredricka E

Stayed 4 nights in Feb 2025

10/10 Excellent

Darrin William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025