Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

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4 outdoor pools, pool umbrellas, sun loungers
Rooftop terrace
Ballroom
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | 1 bedroom, premium bedding, down comforters, free minibar
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪11 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Preferred Club Master Suite Beach Front Swim Out King

10.0 out of 10
Exceptional
(1 review)
  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Junior Suite Beach Front Swim Out Double

10.0 out of 10
Exceptional
(1 review)
  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

8.0 out of 10
Very good
(5 reviews)
  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

9.0 out of 10
Wonderful
(2 reviews)
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

8.4 out of 10
Very good
(6 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

9.0 out of 10
Wonderful
(8 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

7.4 out of 10
Good
(9 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

7.6 out of 10
Good
(7 reviews)
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite Tropical View Double

9.0 out of 10
Wonderful
(43 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Deluxe)

8.8 out of 10
Excellent
(11 reviews)
  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Two-Story Villa

10.0 out of 10
Exceptional
(1 review)
  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Suite Tropical View King

8.2 out of 10
Very good
(65 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star Puerto Morelos property close to Puerto Morelos Beach
Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 8295 square feet (771 square meters) include a conference center. This all-inclusive property also offers a children's pool, a fitness center, and a sauna.

Dreams Sapphire Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated guestrooms - September 2019
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 516 out of 1079 reviews
Rating 8 - Good. 256 out of 1079 reviews
Rating 6 - Okay. 161 out of 1079 reviews
Rating 4 - Poor. 57 out of 1079 reviews
Rating 2 - Terrible. 89 out of 1079 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was so nice and we felt safe the entire time on the resort. Staff was very accommodating
Stayed 6 nights in Apr 2025

10/10 Excellent

Laura

Stayed 4 nights in Apr 2025

10/10 Excellent

DENISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our waiter Natividad. He was great with everything.
Stayed 4 nights in Apr 2025

10/10 Excellent

Khaled

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Nadiya

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is very large, area is not walkable so expect getting a taxi or staying at the resort. Beach was not great, seaweed was not cleaned and water was murky. Food was not tasty and drinks were weak. Among good stuff the swimming pools were enormous and the larger pool had the bar in it. Hotel had live music and some other entertainment at night which was nice. Overall not bad experience but if you prefer quieter and more relaxing experience at the beach not your cup of tea.
Stayed 3 nights in Apr 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 2 adults and one teenager stayed here in one of the newer villas. We loved having our very own private pool! The food was very good, especially the breakfast spot in the Indigo section and the Teppanyaki restaurant in the main section.
Stayed 5 nights in Mar 2025

8/10 Good

Martin

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was kid friendly. The wait times for the restaurants were excessively long. The time to go for short wait times is not until 8:30 pm. Rush hour for restaurant starts at 5:30 pm.
Stayed 5 nights in Mar 2025

10/10 Excellent

Christianne Denise

Traveled with group
Liked: Cleanliness, property conditions & facilities
Jaime, at the beach bar, is amazing! He was so sweet and provided great customer service. He made the entire stay worth it because he was the nicest out of everyone that we interacted with. My friend sprained and her foot and the front desk were not accommodating with our needs and accommodations, unfortunately. Make sure to bring cash otherwise, the workers treat you badly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Damaris, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay at this resort. The onsite waterslides were a hit with the children (5). They have two tennis courts, one of which has faded extra lines drawn on, perhaps for volleyball. It would be nice if they put Pickleball lines down. The pool was large and we liked that they did not have loud music playing all day long, only when activities were happening. If you wanted a towel and a lounger by the pool you had to grab it before breakfast. The beach had a lot of seaweed, so it wasn’t very inviting to swim in, but it might have been just the time of year we were there (March). The mini-golf, giant chess set, corn hole games were fun. The food was fabulous. The buffet had an amazing assortment which changed daily. We tried a couple of the specialty restaurants which were excellent. You don’t need reservations for them. They give you a buzzer when your table is ready. They had a coffee shop. We shared a room with our adult son which was not ideal. The layout of the room is such that the bathroom area doesn’t have a closing door, so changing discreetly was challenging. Really enjoyed taking the guided bike ride to San Morelos (20 minutes). We also went there by taxi ($25), and then walked back along the beach which took an hour. Definitely worth a visit to see this cute fishing village. We did an excursion to Xplor. Cave system filled with stalactites that you can swim or raft thru and zipline and ATV over. Amazing experience.
Stayed 7 nights in Mar 2025

10/10 Excellent

Welton ray Murray

Liked: Cleanliness, staff & service, property conditions & facilities
I had a ocean view if i didn't want to leave my room i would have been fine
Stayed 4 nights in Mar 2025

6/10 Okay

Korey

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Seaweed all over beach making it unusable
Stayed 5 nights in Mar 2025

10/10 Excellent

Dusko

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Thomas Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Carolina

Liked: Cleanliness, property conditions & facilities
The service at the café during breakfast was bad
Stayed 5 nights in Mar 2025

8/10 Good

Zachary

Liked: Cleanliness, staff & service
Property was too busy, had to line up for dinner at least 45 minutes before they opened if you wanted a chance to eat. Cannot make reservations
Stayed 7 nights in Mar 2025

2/10 Terrible

Kenneth

Traveled with group, Traveled with family
Disliked: Staff & service
It's honestly too long of a list to write everything so I'll just say this is the rudest most inhospitable staff we have ever encounted at a resort. Dining options are a nightmare as there is no reservation system and it is approximately a 2 hour wait for a table, some nights longer, worst part is the food is terrible. Every guest we got to know during our stay all said the same thing, terrible staff, terrible food, etc. It got so bad that we ended up cutting our vacation short and flying home. The photos DO NOT reflect the actual state of the place, this hotel is NOT new whatsoever except for a small section that you have to pay hundreds of extra dollars for per night in addition to having a "preferred club" room. By the way, preferred club at this resort only gets you in a private lounge, that is literally the only benefit. If you go to this resort either buy a basic room or get the Indigo section. I'm ASTONISHED there are positive reviews for this place, they must be bought reviews because it was guest after guest complaining to concierge (we overheard while using the computer nearby). If you do end up going to this resort I sincerely hope you have a much better experience. Bon chance.
Stayed 4 nights in Mar 2025

10/10 Excellent

Margaret Marcia, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the buildings were only 3 high. So many places to dine. Staff very friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael David, Grand Rapids

Stayed 6 nights in Mar 2025

10/10 Excellent

Nicole Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky enough to be in the Indigo building and our room was great - larger than any other Dreams room we have stayed in. The food was excellent and the staff responsive and friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa, wheaton

Stayed 6 nights in Mar 2025

10/10 Excellent

Jesse

Stayed 3 nights in Mar 2025

8/10 Good

justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was good. the over serving of 17 and 18 year olds was shocking half of our visit was watching drunk teenagers be idiots
Stayed 8 nights in Mar 2025

10/10 Excellent

John

Stayed 6 nights in Mar 2025

10/10 Excellent

JEFFERY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is top-tier, everything from the staff the dining and the facilities were superb! My wife and our experience travelers and have been to Mexico around 14 times in the last 12 to 13 years. I will highly recommend this resort the bartender at the bar, Marko had exceptional service. Definitely will be visiting again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, room was perfect and staff was amazing. The beach that week was not the best and some of the food selections were not edible, but once we found what we liked we continued to go there.
Stayed 5 nights in Mar 2025