Dreams Sapphire Resort & Spa - All Inclusive

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Where to?

Dates

November 2025

December 2025

4 outdoor pools, pool umbrellas, sun loungers

Club Junior Suite Ocean Front Swim Out King | 1 bedroom, premium bedding, down comforters, free minibar

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly
Bar
Breakfast included

includes taxes & fees

Dec 15 - Dec 16

Explore the area

Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪3 min walk‬
Place, Puerto Morelos Beach
‪11 min walk‬
Place, Puerto Morelos Town Square
‪11 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪31 min drive‬

Room options

Junior Suite Tropical View Double

Wonderful

520 sq ft
1 bedroom
Sleeps 4
2 Double Beds

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Ocean Front Double

Very good

520 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Tropical View Double

Good

520 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front Swim Out King

Very good

534 sq ft
1 bedroom
Beach view
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front Swim Out Double

Exceptional

520 sq ft
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Preferred Club Governor Suite Ocean Front King

990 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Two-Bedroom Family Suite Tropical View

Wonderful

1040 sq ft
2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Preferred Club Master Suite Ocean Front King

1040 sq ft
1 bedroom
Ocean view
Sleeps 3
1 Twin Bed

Preferred Club Master Suite Ocean Front Swim Out King

Exceptional

1040 sq ft
1 bedroom
Beach view
Sleeps 3
1 Twin Bed

Club Junior Suite Ocean Front King

Very good

614 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Double

614 sq ft
1 bedroom
Sea view
Sleeps 4
2 Double Beds

Club Junior Suite Ocean Front Swim Out King

Exceptional

614 sq ft
1 bedroom
Beach view
Sleeps 3
1 King Bed

Club Junior Suite Ocean Front Swim Out Double

614 sq ft
1 bedroom
Beach view
Sleeps 4
2 Double Beds

Club Master Suite Ocean Front King

1227 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Club Master Suite Ocean Front Swim Out King

1227 sq ft
1 bedroom
Beach view
Sleeps 3
2 Double Beds

Club Two-Story Villa

Exceptional

1291 sq ft
2 bedrooms
Sleeps 8
1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Junior Suite Tropical View King

Very good

520 sq ft
1 bedroom
Sleeps 3
1 King Bed

Preferred Club Junior Suite Tropical View King

Good

520 sq ft
1 bedroom
Sleeps 2
1 King Bed

Preferred Club Junior Suite Ocean Front King

Good

520 sq ft
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool
Hot Tub
All inclusive
Spa

About this property

Dreams Sapphire Resort & Spa - All Inclusive

4.5-star Puerto Morelos property close to Puerto Morelos Beach

Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 6 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 8295 square feet (771 square meters) include a conference center. This all-inclusive property also offers a children's pool, a fitness center, and a sauna.

Dreams Sapphire Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.

Dreams Sapphire Resort & Spa - All Inclusive has 8 restaurants on site.

24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Access to golf course

Golf green fees

Lessons/classes/games

Aerobics

Dancing

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
3 poolside bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Things to do

2 outdoor tennis courts
4 outdoor pools
Air hockey
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's club
Children's pool
Fitness classes
Foosball table
Free bicycle rentals
Free water park
Full-service spa
Games
Gym
Kayaking
Mini golf
Paddleboard
Pilates classes
Playground
Sauna
Shopping
Steam room
Table tennis
Water sports equipment
Waterslide
Yoga classes

Family friendly

4 outdoor pools
Beach toys
Children's club
Children's games
Children's pool
Children's toys
Free rollaway/extra bed
Free water park access
In-room babysitting (surcharge)
In-room crib
Mini golf
Playground
Snack bar/deli
Stroller
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

4 meeting rooms
Conference center (8,295 square feet of space)

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Front entrance ramp
Handrails in stairways (44 inches high)
Magnifying mirror
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (43 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

15 buildings
3 floors
At least 10% of profits reinvested in community and sustainability
Banquet hall
Built in 2001
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated guestrooms - September 2019
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Free rollaway/extra bed
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

50-inch LED TV with cable channels
iPod dock

Food and drink

24-hour room service
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 22 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Guests under 16 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun

Now Riviera Sapphire

Now Sapphire All Inclusive

Now Sapphire Cancun

Now Sapphire Cancun All Inclusive

Now Sapphire Riviera Cancun

Now Sapphire Riviera Cancun All Inclusive

Now Sapphire Riviera Cancun All Inclusive Puerto Morelos

Now Sapphire Riviera Cancun Puerto Morelos

Riviera Sapphire Cancun

Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Samuel

Aug 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

6/10 Okay

James

Traveled with partner

Aug 12, 2025

Liked: Staff & service

Lack of good entertainment

Stayed 4 nights in Aug 2025

8/10 Good

Jenny

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Aug 2025

6/10 Okay

Alina Ngoc

Traveled with family

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort has the best service and really good drinks! They make your stay very welcome and friendly and made my room very clean to stay. There are some things to look out for which is the beach was full of this brown stuff (I can’t say if it was seaweed or not) that normally in the hotel zone they would bulldoze out but here they didn’t and so a strong fragrant smell of that sargassum made it difficult to stay. We also couldn’t go into the beach water because of it. Another is the food. This is for the dinner restaurants. You have to wait so long for the food to come out just for the food to not be good and I basically had to pick at it. I came in hungry but barely ate and left full. Besides those two things the resort was great but unfortunately those were two major things that the resort should focus on.

Stayed 3 nights in Aug 2025

10/10 Excellent

Artur

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff

Stayed 6 nights in Aug 2025

2/10 Terrible

Yamilis

Traveled with family

Aug 7, 2025

Disliked: Staff & service, amenities, property conditions & facilities

I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.

Stayed 5 nights in Jul 2025

6/10 Okay

Virginia

Aug 6, 2025

The staff was very helpful. The beach was filthy. I wish this could be made public so people don't book with the intention of swimming at the beach. Also, I would recommend upgrading the housekeeping. We stayed 13 nights and had to keep asking for towels. Also, they only changed bedding twice. But made the beds, which don't make sense. Lastly, I would give it a thumbs up for the staff being very polite and helpful.

Stayed 13 nights in Jul 2025

2/10 Terrible

tanesha

Traveled with partner

Aug 6, 2025

Liked: Cleanliness, staff & service

Food was good

Stayed 3 nights in Aug 2025

2/10 Terrible

Olesya

Aug 4, 2025

Stayed 10 nights in Jul 2025

2/10 Terrible

Adel, Toronto

Traveled with family

Aug 4, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Je suis déçu et en colère car j’ai l’impression de m’être fait arnaqué. La raison de ma note est l’absence totale de nettoyage de la plage envahie par des monticules d’algues. J’ai réservé une grande suite avec accès direct a la plage et petite piscine privée faisant face a la plage. J’ai payé le prix total. Je me retrouve face a des tonnes d’algues amassées depuis des semaine sur la moitié de la plage et une odeur horrible de pourrissement. Ce phénomène est naturel (cependant accentué par les changements climatiques) et je l’accepte. Ce que je reproche a l’hôtel et a Expedia c’est de ne pas être transparent sur cela et de ne pas m’avoir averti avant de faire ma reservation. En plus de cela, l’hotel ne fais aucun effort pour enlever les algues de la plages et ne met aucune protection dans l’eau autour de l’hôtel pour réduire la quantité d’algues s’échouant sur le sable de la plage. Tous les autres hotels dans la region le font, tous les jours. Toutes les villes aux alentours le font aussi et la population profite de bons moments sur la plage. J’ai visité les alentours et d’autres hotels et je l’ai vu (j’ai loué une voiture qui m’a permis de profiter de moments sur les plages aux alentours avec ma famille). Et oui, j’ai du quitter la suite pour aller a d’autres plages privées! Le plus choquant est que le personnel reste impermeable aux feedbacks: ils disent tous les memes phrases apprises par le management de l’hôtel: ce phénomène est naturel et on fait ce qu’on peut.. Faux!

Stayed 6 nights in Jul 2025

4/10 Poor

Nancy Carolina

Traveled with family

Aug 2, 2025

Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.

Stayed 5 nights in Jul 2025

6/10 Okay

Janaya M

Jul 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.

Stayed 3 nights in Jul 2025

10/10 Excellent

Elida

Traveled with family

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing, customer service was above expectation but I didn’t like the fact that sea weed is not cleaned out of the property.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jesus

Jul 29, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

juan

Jul 29, 2025

Stayed 3 nights in May 2025

6/10 Okay

Jason

Jul 27, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Jul 2025

10/10 Excellent

Irene

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only complaint is the amount of seaweed on the beach. Approximately 10 to 12 feet of seaweed (sargassum) lined the entire shoreline and was rotting the entire time. I didn't seem like much effort was being put into clearing the shoreline during our stay. The rotting sargassum also produces an unpleasant odor that permeates the entire property. Also the potential for the seaweed situation is not highlighted in any way during the booking process. Would not recommend staying at this resort during the summer months due to sargassum.

Stayed 7 nights in Jul 2025

6/10 Okay

Edward

Jul 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2025

6/10 Okay

Ace

Jul 23, 2025

Liked: Staff & service

Stayed 5 nights in Jul 2025

6/10 Okay

Vera

Jul 21, 2025

Stayed 5 nights in Jul 2025

8/10 Good

Gretchen

Jul 18, 2025

Stayed 3 nights in Jul 2025

8/10 Good

Gretchen

Traveled with partner

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at Dreams Sapphire for a wedding. We booked the premium ocean front room and it was nice. The premium restaurant options were a must as I would not like to be limited to the buffet for the whole trip. Elon at the Bluewater Grill was my favorite! He listened and took care of our every need. This restaurant was best for breakfast and mimosas! We enjoyed the adult pool but it was way too hot, not refreshing at all in July. For dinner our favorite restaurant was as Bordeaux. You won’t be disappointed. The beach was off limits when we were there due to seaweed infestation. The smell was awful. Hopefully they are able to clear that for your visit. Overall it was a pleasant stay.

Stayed 1 night in Jul 2025

8/10 Good

Sarah Angela Yuk-Fung

Jul 15, 2025

Stayed 4 nights in Apr 2025

8/10 Good

Melissa L

Traveled with family

Jul 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Four Stars

Stayed 5 nights in Jun 2025

10/10 Excellent

Richard Michalski

Traveled with family

Jul 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sargassum!!! Beach was horrific

Stayed 6 nights in Jul 2025

Dreams Sapphire Resort & Spa - All Inclusive

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Junior Suite Tropical View Double

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Preferred Club Junior Suite Ocean Front Double

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Preferred Club Junior Suite Tropical View Double

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Preferred Club Junior Suite Ocean Front Swim Out King

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Preferred Club Junior Suite Ocean Front Swim Out Double

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Preferred Club Governor Suite Ocean Front King

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Two-Bedroom Family Suite Tropical View

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Preferred Club Master Suite Ocean Front King

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Preferred Club Master Suite Ocean Front Swim Out King

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Club Junior Suite Ocean Front King

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Club Junior Suite Ocean Front Double

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Club Junior Suite Ocean Front Swim Out King

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Club Junior Suite Ocean Front Swim Out Double

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Club Master Suite Ocean Front King

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Club Master Suite Ocean Front Swim Out King

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Club Two-Story Villa

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Junior Suite Tropical View King

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Preferred Club Junior Suite Tropical View King

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Preferred Club Junior Suite Ocean Front King

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Dreams Riviera Cancun Resort & Spa - All Inclusive

About this property

Dreams Sapphire Resort & Spa - All Inclusive

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transportation

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions