Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property

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3 outdoor pools, pool umbrellas, sun loungers
Outdoor dining
Exterior
Terrace/patio
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪4 min walk‬
  • Puerto Morelos Beach
    ‪13 min walk‬
  • Crococun Zoo
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Preferred Club Master Suite Beach Front Swim Out King

  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

  • 614 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean Front King

  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

Preferred Club Junior Suite Beach Front Swim Out Double

  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Beach Front Swim Out King

  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Junior Suite Tropical View

  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Preferred Club Junior Suite Ocean Front Double

  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Governor Suite

  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Ocean Front King

  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Junior Suite Ocean Front King

  • 614 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Deluxe)

  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

NEW Preferred Club Indigo Master Suite Ocean Front

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Two-Story Villa

  • 1291 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 614 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Deal of the Day Preferred

  • 520 sq ft
  • Sleeps 3
  • 2 Twin Beds

Preferred Club Junior Suite Tropical View Double

  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 1227 sq ft
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Deluxe Junior Suite Tropical View King

  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 614 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

Deal of the Day

  • 520 sq ft
  • Sleeps 4
  • 2 Twin Beds

Similar properties

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star Puerto Morelos property close to Puerto Morelos Beach
Catch some rays at the beach or spend the day relaxing at Dreams Sapphire Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

2 outdoor tennis courts, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Dreams Sapphire Resort & Spa - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 6 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Event facilities measuring 8295 square feet (771 square meters) include a conference center. This all-inclusive property also offers a children's pool, a fitness center, and a sauna.

Dreams Sapphire Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 14 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 495 out of 1064 reviews
Rating 8 - Good. 255 out of 1064 reviews
Rating 6 - Okay. 156 out of 1064 reviews
Rating 4 - Poor. 62 out of 1064 reviews
Rating 2 - Terrible. 96 out of 1064 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

HERNAN

Stayed 6 nights in Oct 2024

2/10 Terrible

Divyasom

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with the service provided by the staff. While there were few really good staff members (for example at the blue water grill), most of the staff members were not courteous and were in fact rude. I was asked to pay more money the day after I checked in by stating the reason that the price I had previously paid was incorrect and they would now like me to pay a higher price. Also, the resort has a first come first serve basis for dining at all restaurants except one. This meant that we couldn’t plan our days in advance. At times, we had to wait more that two hours for the table which meant that kids were way past their usual dinner time. Eventually you either eat at 6 pm or after 9pm. I would not recommend the the resort for families.
Stayed 5 nights in Nov 2024

10/10 Excellent

Nicole Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kimberly Ann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of games family orientated
Stayed 4 nights in Oct 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and friendly! I am going back again next year!
Stayed 4 nights in Nov 2024

6/10 Okay

Ye

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Nov 2024

10/10 Excellent

Gabriella, Lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Jenna, Shellsburg

Stayed 4 nights in Oct 2024

10/10 Excellent

THUY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
greet
Stayed 4 nights in Oct 2024

8/10 Good

Rasheed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good vacation. The staff at the property were very nice and helpful and went out of their way to make sure you have everything you need. The food was ok, definitely not a foodie resort. There are options so it was still easy to find something to eat and food was pretty much available all day. The beach was not very good. Way too much seaweed and garbage and the water was not the greatest but not the hotels fault I guess. I would definitely recommend this place for families, my kids loved the water slides and spent some time everyday there. Would go back for the right price for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Neil

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many amenities
Stayed 7 nights in Oct 2024

10/10 Excellent

Sonamdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Kim Justine

Stayed 5 nights in Oct 2024

10/10 Excellent

Ivan Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond service from all staff in the hotel, Pedro and hector at the pool bar and luis taking the nice cold drink to us always with great enthusiasm. At the sport bar Carlos was amazing treated me like family. Definitely recommend this resort. We were there for Halloween and they had a great event for kids and adults my kid enjoyed it.
Stayed 4 nights in Oct 2024

2/10 Terrible

Paula

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this. 2. The only good service here is the housekeeping. They are divine. 3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great. 4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone. 5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort. Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Charanjit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach area was not clean
Stayed 7 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

christopher j

Liked: Staff & service, amenities, property conditions & facilities
I was there for a week, the first part of my stay in the preffered tropical view wasn’t great I had maintenance and cleanliness issues. the preffered areas and breakfast restaurant was awesome. I then upgraded to indigo and it was a whole different level of service and luxury. The staff were extremely friendly and genuine and treated you like family. Shout out to Julio in the blue water grill and victor and Alex on the indigo rooftop. The best service I’ve ever had!
Stayed 7 nights in Oct 2024

4/10 Poor

BREE, salt lake city

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Time Share based resort. Not advertised as such. The pools, rooms and restaurants advertised were restricted to Time Share members only. Leaving non Time share people only 1 pool and limited room selection. We paid for a waterfront room and were told they were for timeshare guests only. We were not offered a refund for the cost difference. Room service didn’t show up on a couple of occasions. A couple cockroaches in room. Wait staff was wonderful, front desk staff not wonderful. Not worth the money at all!!
Stayed 7 nights in Oct 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Oct 2024

10/10 Excellent

Jewel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent property we enjoyed it
Stayed 4 nights in Oct 2024

4/10 Poor

Pavan Mahendra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Had food poisoning and my sister in law who also came at the same time from Canada was diagnosed with salmonella . 5-6 ppl in our group who came got affected . Worried about where to eat and where to go . Not to mention doctor visits at the resort
Stayed 7 nights in Oct 2024

10/10 Excellent

Kristy

Stayed 4 nights in Oct 2024

10/10 Excellent

Kuldeep

Traveled with partner
Liked: Amenities, property conditions & facilities
Good
Stayed 6 nights in Oct 2024