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Occidental Costa Cancún All Inclusive

3.5 star property

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Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
Exterior
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 985 out of 2354 reviews
Rating 8 - Good. 635 out of 2354 reviews
Rating 6 - Okay. 345 out of 2354 reviews
Rating 4 - Poor. 197 out of 2354 reviews
Rating 2 - Terrible. 192 out of 2354 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Ahmed

Traveled with family
Disliked: Amenities
The buffet is so bad food doesn’t taste good
Stayed 4 nights in Dec 2024

6/10 Okay

Anthony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Faye

Stayed 3 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful experience. The beach and the ocean were the only thing that fell short of expectation, everything else was excellent, especially the service.
Stayed 6 nights in Dec 2024

8/10 Good

MD Abdur

Stayed 5 nights in Nov 2024

6/10 Okay

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
If you are expecting a Caribbean beach, this in not the place. The hotel has a ‘fake’ beach, literally next to ferry port.
Stayed 7 nights in Dec 2024

10/10 Excellent

manoj

Stayed 3 nights in Nov 2024

10/10 Excellent

Firoz Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly.
Stayed 6 nights in Dec 2024

6/10 Okay

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Thuan

Stayed 3 nights in Nov 2024

10/10 Excellent

Pruthvi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food! The staff is very friendly and the service is very accommodating. I wish the beach was a little bigger and cleaner.
Stayed 8 nights in Dec 2024

10/10 Excellent

Francine

Stayed 3 nights in Nov 2024

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Carmen, Longueuil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiters at the buffet restaurant were very friendly and attentive to our needs, two in particular, Alfredo and Pepe. They would always come and greet us, even if not in their section, they would still acknowledge us. When my husband was sick, they even would go back to try to find food he was able to eat. We give them a 12 on a score of 10. Regarding our room, Susan (I hope I am not mistaken - room 538) would always make sure our room was clean and done rapidly (since we were sick in the room) but efficiently. We also give her a 12 on a score of 10.
Stayed 20 nights in Dec 2024

10/10 Excellent

Jala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing trip. All the staff at this resort were so nice. It's a smaller resort but pretty central to everything and it's central for the boats and ferry to go to other islands and stuff so it was very convenient. The food was great from the buffet, to the snack bar, to the 3 restaurants. It is safe with security all over the resort and the area is safe off the resort. We walked right outside the resort all the time and they have electric scooters right off the resort too. Highly recommend this resort! 9.5/10 :)
Stayed 7 nights in Dec 2024

4/10 Poor

martha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Most honest review, property is very small, rooms are outdated, my room smelled with harsh cleaning supply smell. Limited dining options, small food selection, zero entertainment, beach is nothing compare to the picture on line, beach was very dirty and smelled awful, very rocky in every area. I.would never recommend this resort to anyone. One thing i need to say the staff was wonderful and very friendly.

10/10 Excellent

Hrair

Stayed 5 nights in Dec 2024

10/10 Excellent

Bogdan, Elmwood Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m first time in this resort but not the last one I like everything.
Stayed 7 nights in Dec 2024

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Oct 2024

10/10 Excellent

Jamar K

Stayed 5 nights in Dec 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Christopher Rene

Stayed 11 nights in Dec 2024

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Food choices were below average
Stayed 3 nights in Dec 2024

10/10 Excellent

Guadalupe Tomas, hampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All personnel are so polite. This is my third time at this facility. Gets better every time...especially the food. The room cleaning Serice is especially notable. The furniture needs update but none the less serviceable. The pool is among the best.
Stayed 14 nights in Dec 2024