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Occidental Costa Cancún All Inclusive

3.5 star property

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Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
View from room
Outdoor pool, pool umbrellas, sun loungers
View from room
Garden

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Terrace

  • Resort view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • Resort view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout drapes, iron/ironing board

2x2 interconnecting rooms

  • Resort view
  • 360 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Sea View

  • Sea view
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Hot Tub, Ocean View

  • Ocean view
  • 829 sq ft
  • Sleeps 3
  • 1 King Bed

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$205 nightly
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includes taxes & fees
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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1020 out of 2378 reviews
Rating 8 - Good. 628 out of 2378 reviews
Rating 6 - Okay. 354 out of 2378 reviews
Rating 4 - Poor. 192 out of 2378 reviews
Rating 2 - Terrible. 184 out of 2378 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jyotiben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Feb 2025

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Upasana dipakkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Maria Cristina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom stinks like hell. When I turn the shower on, it smells like rotten rat inside. The faucet and shower are full of grimes and its disgusting. The flush wont work until you hold it for long.
Stayed 4 nights in Feb 2025

2/10 Terrible

Ross

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a very cheap resort. The food is inedible, the drinks are terrible, the rooms smell bad. We would never stay here again.
Stayed 3 nights in Feb 2025

2/10 Terrible

Yael

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A Total Waste of Money – Avoid at All Costs! If I could give this place zero stars, I would. This so-called "hotel" is an absolute scam—charging premium prices for an experience that feels more like a punishment than a vacation. Let’s start with the food. I wouldn’t serve it to my worst enemy. No matter what’s on the plate, it’s guaranteed to be dry, tasteless, and utterly disappointing. You’d have a better meal eating outside. And don’t even think about ordering a drink to wash it down—unless you enjoy gut-wrenching regret. The alcohol here is bottom-of-the-barrel garbage, the kind that leaves you feeling sick after just one sip. It’s almost impressive how bad it is. Hoping for a relaxing getaway? Think again. The music is blaring at all hours, turning what should be a tranquil stay into a nightmare. It’s like being trapped inside a cheap nightclub that doesn’t know when to stop. You can forget about peace and quiet—there is none. The only positive thing I can say is that the place is clean. But honestly, who cares? No amount of cleanliness can make up for the overpriced disaster that this hotel is. Do yourself a favor—stay far, far away.
Stayed 4 nights in Feb 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price value was good. Staff very nice and working hard. Buffet could be better but are almost open around the clock and therefore difficult. Good red and white wine included. Beach doesn’t compare to other beaches in area but great for kids.
Stayed 6 nights in Feb 2025

4/10 Poor

Paola

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Facilities are outdated. Even the beach towels looked frayed and old. The USB charging ports by the beds didn’t work and there was only one other available outlet across the room. The food was terrible and the entertainment was too loud at bed time. The staff was friendly and attentive.
Stayed 3 nights in Feb 2025

6/10 Okay

Annette Dorothy

Traveled with family
Liked: Cleanliness, staff & service
Decent hotel for a budget. Staff were friendly!
Stayed 5 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Leonardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so close the ferry to Isla Mujeres, transportation to anywhere. I’m really happy with this property.
Stayed 3 nights in Feb 2025

8/10 Good

Janvi

Stayed 3 nights in Feb 2025

10/10 Excellent

Brandon Robert Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the restauramt and pool areas.
Stayed 7 nights in Feb 2025

4/10 Poor

Cami

Traveled with group
They couldn’t find our reservation at Checkin, we couldn’t get a reservation at any restaurant, room was dirty and moldy, drinks had a weird taste.The staff was friendly, tiny beach
Stayed 3 nights in Feb 2025

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Great place all inclusive and lots of activities
Stayed 7 nights in Jan 2025

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 5 nights in Feb 2025

8/10 Good

Jacqueline Anne

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Wilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the room very clean. All the staff were accomodating. Hats off to activities and entertainment they provided!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Ali

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time everything included quiet many activities super safe lots of security inside and outside of the resort such a good price definitely coming back with more friends and family
Stayed 6 nights in Feb 2025

8/10 Good

Kathleen Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Jasmine

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Overall the property had beautiful views but the food was a 4/10. All the restaurants were mediocre. No top shelf alcohol either.
Stayed 3 nights in Feb 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Thank you for having us
Stayed 3 nights in Feb 2025

8/10 Good

Edlin

Liked: Staff & service, amenities
Over all the prperty was okay, needs minor attention in room. Room didn't smell clean/fresh. Staff were amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ivanol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was as expected. Very chill and relaxed. I do wish they had more food options but for the most part, they have choices for everyone. I love the 24 hour cafe where they serve finger foods, breakfast options and drinks. 24 hour staff available. Housekeeping was great as well.
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025