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Occidental Costa Cancún All Inclusive

3.5 star property

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Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes
1 bedroom, free minibar, in-room safe, blackout drapes
Garden
Outdoor pool, pool umbrellas, sun loungers
View from room

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Terrace

7.8 out of 10
Good
(52 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

1 bedroom, free minibar, in-room safe, blackout drapes

Double Room

8.0 out of 10
Very good
(245 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

1 bedroom, free minibar, in-room safe, blackout drapes

2x2 interconnecting rooms

8.4 out of 10
Very good
(35 reviews)
  • 360 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, blackout drapes

Double Room, Sea View

8.2 out of 10
Very good
(54 reviews)
  • 360 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Hot Tub, Ocean View

Junior Suite, Hot Tub, Ocean View | 1 bedroom, free minibar, in-room safe, blackout drapes

Junior Suite, Hot Tub, Ocean View

8.0 out of 10
Very good
(7 reviews)
  • 829 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Occidental Costa Cancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive like a children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a steam room, a fitness center, and a garden. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Occidental Costa Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1029 out of 2396 reviews
Rating 8 - Good. 635 out of 2396 reviews
Rating 6 - Okay. 358 out of 2396 reviews
Rating 4 - Poor. 187 out of 2396 reviews
Rating 2 - Terrible. 187 out of 2396 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities
There are a few things that they could update but the staff definitely make up for it! We had a great time and I would say you get your money's worth.
Stayed 8 nights in Mar 2025

4/10 Poor

maribel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not the best food
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley Rae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 4 nights in Mar 2025

10/10 Excellent

Isha Mineshkumar

Stayed 4 nights in Mar 2025

4/10 Poor

maribel

Food was not good
Stayed 7 nights in Mar 2025

6/10 Okay

maribel

Food wasn’t the best. Staff is always great. Food was very poor quality.
Stayed 6 nights in Mar 2025

6/10 Okay

Brian P

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2025

6/10 Okay

Charles

Stayed 5 nights in Mar 2025

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach area much to small
Stayed 5 nights in Mar 2025

6/10 Okay

Adjoa

Traveled with family
Nice place ; the resort is very small though and so is the beach area. The place is old so you can tell with the decor Wake up early if you want beach chairs. Staff is very nice but some are very pushy with sales in terms of a tour of their other property. Also house keeping wasn’t the best in terms of the washroom The resort is at the end of the of the hotel zone so you’re pretty far from a lot of action (I.e mall, restaurants etc.)
Stayed 5 nights in Mar 2025

6/10 Okay

David

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Poor food quality. Poor pool side seating availability
Stayed 8 nights in Mar 2025

8/10 Good

Cader

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental is exactly what you pay for. For the price it’s good, but definitely not amazing. The food is mostly bad, some good stuff here and there. The restaurants you make reservations for are terrible. Got several things on the menu to find something good and it was just horrible. The service was great and the drinks, pool and beach were very good as well. Can’t complain because of how reasonable the price was but not good food at all. Just be prepared for that.
Stayed 5 nights in Mar 2025

6/10 Okay

Gabriel Jacobs

Stayed 3 nights in Mar 2025

10/10 Excellent

Jitendra

Liked: Cleanliness, staff & service, property conditions & facilities
I was missing, being Vegeterian , not many options, otherwise it was good
Stayed 4 nights in Mar 2025

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Food was not the best, Not enough information when you check in on how dinner works.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sunni

Stayed 4 nights in Mar 2025

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff were very nice and considerate all throughout our time here.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sicelesile

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Barbara

Traveled with partner
Liked: Staff & service
I didn’t like noisy dining room and limited space Beach was tiny Would have liked to have bikes available like many other resorts Staff was very pleasant and friendly but language barrier was a problem at times
Stayed 7 nights in Feb 2025

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for 2 joining rooms. 1 king bed and 2 double beds. We arrived to the hotel and they said it would be a few hours until ready. No problem! Gave us our wrist bands and we could swim, eat and enjoy the resort. When the room was ready, it was for 2 double beds only with no additional king bedroom. I said I had 2 autistic sons that could not share a bed. That’s why we ordered their own beds. They need their space and we had our rooms paid for. They said sorry that’s all they could do. After showing my receipt again of the details paid for. They then said they would work on it but it would be longer. As long as we get our rooms, ok. They said the rooms were ready. We would have to pay a bit more for the second room though. Even though it was paid for. They refused to budge on me paying more. So I had to pay a little bit more for the 2nd room. We were given 2 double beds in each room. We didn’t get a king bed at all. My husband and I had to squish in a double bed and have a king bed at home. It was very tight and uncomfortable to not get what we asked for. Our room wasn’t cleaned after the first night and had to call down for housekeeping. Everything else was fantastic but not getting the rooms we paid for right away was disappointing. Great view of pool and the other side of ocean though. So overall we are thankful!
Stayed 3 nights in Mar 2025

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just returned from four day stay and I’ll give you my honest pros/cons list. Pros: Resort was clean, staff was amazing, beds are comfortable, breakfast was good, drinks were typical all inclusive type, they stock your fridge daily with beer, soda and water. You can walk to the ferry which is literally next to the resort if you want to go to Isla Mujeres (which we did twice for the beaches). There is nightly entertainment and daily activities. Cons: Beach is small, very small. Not what is pictured on the website, so that was a little disappointing. There is only one pool and I wouldn’t call it “large” but there was plenty of seating. We were told the only reservation for the restaurants was at 10pm, even though they NEVER looked full. They have three restaurants (Seafood, Italian and Mexican) but I couldn’t tell you how the food was because we never ate at one. Lunch and dinner buffet food was always the same. All in all, if you’re looking for a small resort, this will serve its purpose if you don’t care about the beach area. We ended up going out for dinner nightly off site. It was easy to take Ubers, the taxis were much more expensive. I’d stay somewhere else next time, further up the beach.

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Kelly Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a week at occidental! The resort was nice! The resort could use More lounge chairs! The bar closed super early which wasn’t the best! We did pick a bad week which was spring break but all in all the kids were good!! My favorite part of the stay was Sandra Cruz the evening waitress! She was phenomenal and on top of our orders! I highly recommend her!
Stayed 7 nights in Mar 2025

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Small beach. Fun to watch boats come through channel. 1 minute walk to ferry to Isla Mujeres. Not really the ocean view you would want with a resort. Staff was very nice and food was good. Mexican restaurant was top notch.
Stayed 4 nights in Mar 2025

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve the area of the beach
Stayed 5 nights in Mar 2025