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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Exterior
Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds
4 restaurants, Mexican cuisine
Fitness facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
The current price is $141
includes taxes & fees
May 17 - May 18

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

Premium Room, Sea View (Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • Sea view
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Double Room | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room

7.8 out of 10
Good
(153 reviews)
  • Resort view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room, Sea View

8.2 out of 10
Very good
(134 reviews)
  • Sea view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

View from room

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 864 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1386 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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About this property

Occidental Tucancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Tucancún All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 530 out of 1360 reviews
Rating 8 - Good. 340 out of 1360 reviews
Rating 6 - Okay. 266 out of 1360 reviews
Rating 4 - Poor. 120 out of 1360 reviews
Rating 2 - Terrible. 104 out of 1360 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Daniel

Shower ran hot then colod fast. Not consistent. Cold then hot. Floor drain was not level leaving a flooded shower base all the time. Room key did not work twice. Had to get new ones.. food was terrible.
Stayed 5 nights in Feb 2026

4/10 Poor

Diedre Lynn

Disliked: Property conditions & facilities
No hot water in the shower, finally fixed it after 3 days there. Plus we could have tipped the wait staff but the ATM was down the whole time we were there. Will never stay at an Occidental again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Todo exelente!
Stayed 5 nights in Feb 2026

2/10 Terrible

Donna M

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very very outdated. You have to take a quick shower because the water temperature changes quickly, from warm to burning hot. Long lines at the buffet & their food is not great at all, about the same everyday. Empty trays of food & they don’t replenish it right away. They run out of beer cans at the outside pool, entertainment outside isn’t great, no jacuzzi , no umbrellas on the beach. The only thing that this hotel has is a beautiful beach. I definitely don’t recommend this hotel. Spend a little extra & don’t make the same mistake like I did.
Stayed 5 nights in Feb 2026

8/10 Good

Diana Augusta Martha

Stayed 10 nights in Jan 2026

6/10 Okay

Cari

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The resort is nice enough. The worst part is reservations for non-VIP at the restaurants were impossible to get. The desk opened at 730am and by 8am there were none left or maybe one at 930pm. So we were forced to eat at same buffet all week which made me feel a little jipped. Also, and this feels like there's nothing to be done but our room had a balcony and the bed faced away from the balcony. The balcony itself faced directly into someone else's room and their bed. So when I was out looking at ocean I could turn my head and see directly into the neighbors in bed. Such terrible design! There is no drink service at the pools or beach (there are bars open but no wait staff) which was also disappointing. But there were plenty of chairs, the entertainment was better than some places we've been, and it was pleasant enough for the price point.
Stayed 5 nights in Jan 2026

10/10 Excellent

Janette Van

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing! The staff was always helpful and very present and available! Would recommend highly!
Stayed 5 nights in Jan 2026

10/10 Excellent

Nicole V

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff was amazing, resort is beautiful
Stayed 4 nights in Jan 2026

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, amenities
The furniture in the room had mold in the cushions and it always smelled musky when we'd get into the room.There are no umbrellas at the beach and the palm trees are dead so they have no leaves to offer shade. The beach chairs are pretty old and weathered/broken and there are so few that if you dont get down to the beach early enough, you're not going to get a chair. The dishes in the buffet are dirty, and it was actually hard to get food. It was odd but its like no one knew where lines were so it was a crazy free for all on the food that was out.. it took a long time to refill empty food bowls on the line for guests, and there was always a wait to get into the buffet. It was actually frustrating trying eat there. Definitely not worth the money paid. We had to go off the resort for food and drinks that actually tasted good. The only good thing was their Circus show. We were told the room was so horrible because that is what Expedia buys when they buy the rooms each year.. This whole experience has made me rethink wanting to book anything through Expedia if the quality of the room is effected by the lower rates offered.
Stayed 4 nights in Jan 2026

6/10 Okay

Erna

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a ice hotel beach front. Comfortable beds . Room is clean. The only negative i can say is the food from breakfast to dinner not as good as the occidental cancun one. But their seafood resto is the best.
Stayed 3 nights in Jan 2026

8/10 Good

Sherwin

Liked: Cleanliness, property conditions & facilities
Very friendly staff. Especially Antonio at the swim up bar. Great views of the beach, multiple pools, clean rooms. the food was hit or miss. Some of it was good, some of it was ehh
Stayed 4 nights in Jan 2026

8/10 Good

ARIANA

Liked: Cleanliness, property conditions & facilities
Everything was good except the wifi
Stayed 4 nights in Nov 2025

2/10 Terrible

Fernando G

Traveled with partner
Disliked: Cleanliness
long lines to get into restaurants (like 30 to 40 minutes). Food Terrible. 9.30 pm looking to somebody to make and clean the room even when we left the room early in the morning. calling operator and never answer the phone... A horror movie!
Stayed 2 nights in Jan 2026

2/10 Terrible

Sophia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately,the condition of the room was not very clean. as the building is quite old. there were many areas that clearly need repair, and several things were left broken and unattended. the air conditioning did not work in the main lobby and the restaurant. the worst issue was the strong and unpleasant smell in the bathroom. the odor was coming from the drain, and it was so bad that we had to cover it with towels in order to use the bathroom. in addition, the swimming pool did not appear to be cleaned properly. the surface was slippery,and we almost fell, which raised serious safety concerns. another inconvenience was the dining reservation system. in order to have dinner, we had to line up before 7;30am. just to make a reservation, which was very stressful and unreasonable for guests. Overall, the hotel atmosphere was extremely disappointing and not something we would like to remember. this stay did not meet our expectations at all.
Stayed 3 nights in Jan 2026

10/10 Excellent

Hanady

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and friendly staff (Jose, Ismael, Gonzalo, Luis, laura, and Antonio). The room was always clean. The beach is stunning
Stayed 2 nights in Jan 2026

4/10 Poor

Hazghil

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly and helpful, which we appreciated. Unfortunately, the rest of the experience fell short. The pool could have been much cleaner, and the rooms were in poor condition with a noticeable moldy odor. The doors and shower were old and worn down. To make matters worse, the elevator was broken— the 5th floor button didn’t work, so we had to go to the 6th floor and walk down.
Stayed 4 nights in Jan 2026

2/10 Terrible

Claudia A

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1st room ac didnt work, we were switched to another one, that was even worse to be a premier room, you had to turn on all faucets ar once to be able to get hot water, you had to turn all 2 light switches in order to get the bathroom light to work, to watch to tv u had to scroll to 10 channels before you were able to watch tv, the sheets on the bed were not soft at all, sink in restroom smelled very bad everything you will use it, ph never worked to call operator or room service, food always cold, DO NOT STAY HERE!
Stayed 6 nights in Jan 2026

10/10 Excellent

Rosanne

Stayed 2 nights in Jan 2026

10/10 Excellent

Kenadie

Stayed 6 nights in Jan 2026

4/10 Poor

Valerie Marie

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food undercooked, cold, not enough selection, building is so run down n old, drinks are water down n no flavor, rude stuff, will only help americans first, especially Diana at the adult pool.
Stayed 6 nights in Jan 2026

6/10 Okay

Jessica

Traveled with family
Disliked: Amenities, property conditions & facilities
The room needed a lot of remodeling , the food was the same everyday ,the dessert was the same everyday ,no meat ,no breast chicken ,no real squeezed orange juice or fruit juices no Coke just Pepsi the staff was very polite .amd the shows have to be more rated fir children the girls dancing were half naked .
Stayed 8 nights in Jan 2026

8/10 Good

Celastine

Stayed 4 nights in Jan 2026

2/10 Terrible

ARELI

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend this hotel , it’s outdated the shower head fell on top of my head while in the shower. Water flow would stop in the middle of shower and the walls were moldy I made the best i liked the location but it was to the point I didn’t want to be in the room it was pretty disgusting
Stayed 5 nights in Jan 2026

6/10 Okay

Alison

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

jose

Stayed 5 nights in Jan 2026