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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
View from room
On the beach, white sand, sun loungers, beach umbrellas
View from room
Indoor wedding

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping
  • Pool
  • Breakfast included
$192
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Marlin Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Aquaworld
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room

1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room

7.6 out of 10
Good
(126 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room, Sea View

8.2 out of 10
Very good
(122 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 864 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(13 reviews)
  • 1386 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, Sea View (Level)

1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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About this property

Occidental Tucancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Tucancún All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 504 out of 1335 reviews
Rating 8 - Good. 350 out of 1335 reviews
Rating 6 - Okay. 257 out of 1335 reviews
Rating 4 - Poor. 112 out of 1335 reviews
Rating 2 - Terrible. 112 out of 1335 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Vincent R

Some staff are not guest friendly. Food was average. Jose and Julio were helpful. Activities were not mentioned at registration. Not enough staff to help around. The lounge chairs by the beach need some upkeep. My first room was dirty and had some maintenance issues. I requested to be moved and they gave me a really nice room. Jose was helpful regrading this request.
Stayed 4 nights in May 2025

10/10 Excellent

Anish Mahendi

Traveled with partner
Liked: Amenities
The property was great. Really satisfied with the service
Stayed 4 nights in May 2025

10/10 Excellent

Harshdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in May 2025

10/10 Excellent

Kathy, Wimberley

Liked: Amenities
Ill be back. Sad to leave tomorrow. Excellent staff,great beach,pools are amazing
Stayed 1 night in May 2025

6/10 Okay

Floyd, Clarksville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good!
Stayed 3 nights in Apr 2025

8/10 Good

Joselyne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Staff was super nice and welcoming
Stayed 6 nights in May 2025

8/10 Good

Aneisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and beautiful. However I just wish when you are checking in they inform you that even though everything is all inclusive there are some limitations due to not being a premium member. Other then that I truly enjoyed my time.
Stayed 3 nights in May 2025

10/10 Excellent

Viktoriya

Stayed 5 nights in May 2025

8/10 Good

Jose

Liked: Cleanliness, property conditions & facilities
Overall nice property and experience. Wasn’t a fan that the bars only had one server. Especially the lobby bar. At night when it was the only bar open it took awhile to get a drink. Also, you have to make in person reservations the morning of for dinner. If you missed your time slot you had to go to the buffet. Even when there was open tables available and I was by myself.
Stayed 4 nights in May 2025

10/10 Excellent

Prajisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely experience with staff especially the Mirador restaurant group.. they were so welcoming and caring.. a good bunch of people.. very clean and almost everything was there. Would definitely come back
Stayed 2 nights in May 2025

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service
The lounge chairs at the pool area were not clean.food wasn't hot in the buffets like it should of been.the food aways seemed to be the same .
Stayed 10 nights in Apr 2025

2/10 Terrible

Mary Ellen

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Food sucked. Cold and always the same stuff. Outdated. Wont go back.
Stayed 4 nights in May 2025

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay the hotel’s proximity to the beach was great, the room was lovely, and the pools were a nice bonus. However, only one elevator was working during our visit, which caused long wait times. We also had some trouble with the room key cards constantly deactivating, requiring multiple trips to the front desk for reactivation.
Stayed 4 nights in May 2025

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
They need renovations. The shower came out cold. They didn’t clean my room twice. I had tons of issues with the room key. It did not open the door. Very poor food selection.
Stayed 4 nights in May 2025

8/10 Good

Verified traveler

The room was dingy feeling, with stains on the furniture and walls. Paint was peeling in the hallway. My ice bucket was wet and dirty. The shower didn't get cleaned well; it had sand on the floor.
Stayed 2 nights in May 2025

2/10 Terrible

Mainak

Disliked: Property conditions & facilities
Bad food
Stayed 5 nights in Apr 2025

2/10 Terrible

Alberto

Disliked: Staff & service, property conditions & facilities
Worst experience in cancun , After several trips to cancun, And the food was so poorly prepared sometimes even burnt, Chicken , pork or very rearlly beff , flavor on food very poor, very low quality, Not happy at all , i feel I waisted my money on something worthless, If i had the choice to do 0 atrs i would do so.
Stayed 6 nights in May 2025

10/10 Excellent

Mahima singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same food every day but it was good
Stayed 3 nights in May 2025

10/10 Excellent

Nataly S

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2025

4/10 Poor

Sara Valentina Castano

Traveled with family
Liked: Staff & service
Disliked: Amenities
If you’re looking to stay at a budget-friendly resort, Continental Tucancun is a great option for your wallet. The location is perfect—right across the street, there’s a shopping center with a supermarket, pharmacy, clothing stores, restaurants, and even a hospital. The service at the resort was excellent, especially at the buffet, thanks to Miriam, Omar, and Jennifer, who were very kind and attentive. We also want to thank Noelia and Victor from the entertainment team for all the activities. Noelia, thank you so much for my braids—I loved them! Thanks to all of you, our experience with the hotel staff was amazing. Unfortunately, not everything was perfect. The food was not very good, especially at the buffet, where they serve the same things every day: pasta, mashed potatoes, chicken, and pork for both lunch and dinner. There is little variety and the food lacks flavor. The resort has three additional restaurants, but they are only open for dinner and require a reservation. The problem is you need to wake up early in the morning to secure one. If you go around 8:30 or 9:00 a.m., there are usually no spots left. We stayed for 11 days and were only able to get three reservations. Our goal in choosing a resort was to relax, not to stress about waking up early just to make a dinner reservation.
Stayed 11 nights in Apr 2025

8/10 Good

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
One night only stay to be close to departure airport, booked past minute. Discovered a long-standing water leak in our room with black mould (like, baseboards crumbling when touched) when I noticed my bag was wet after leaning against a wall nowhere near the bathroom. No bracelets given at check-in (so had to backtrack and wait in reception queue again), zero towels in room or anything in the fordge on arrival. Very disappointed, especially since we checked out early with penalty from Occidental Cozumel. Will not be back.
Stayed 1 night in May 2025

2/10 Terrible

Oscar

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Of so many travels to Cancun, this was my worse due to this hotel. Since we got there until we left. AC was not working, food was terrible and guests services was bad. Would never stay at this place ever again
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Liked: Cleanliness
Stayed 3 nights in Apr 2025