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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
View from room
On the beach, white sand, sun loungers, beach umbrellas
Indoor wedding
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Marlin Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪13 min walk‬
  • Aquaworld
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room

1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room

  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Suite, Oceanfront (Level)

  • 864 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Family Room, Oceanfront (Premium Level)

  • 1386 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, Sea View (Level)

1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Room, Sea View (Level)

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, (2390)
$229 nightly
The price was $340
The price is $229 total
includes taxes & fees
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About this property

Occidental Tucancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Tucancún All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 497 out of 1336 reviews
Rating 8 - Good. 349 out of 1336 reviews
Rating 6 - Okay. 257 out of 1336 reviews
Rating 4 - Poor. 113 out of 1336 reviews
Rating 2 - Terrible. 120 out of 1336 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

DIANA

Traveled with family
Disliked: Amenities
Maintenance
Stayed 5 nights in Jan 2025

6/10 Okay

Luis Alejandro

Disliked: Cleanliness
Older property, but it’s fine for a short trip. Oo
Stayed 4 nights in Mar 2025

4/10 Poor

Jorge

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
last time I was here in this hotel was very well taken care of. Now , it's just like 2 stars hotel. poor maintance.
Stayed 4 nights in Mar 2025

4/10 Poor

Gwendolen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically don't leave reviews but I think it's needed in this case. Upon checking in, I was met with a persistent staff member from the concierge desk requesting that I pick a breakfast time the next day to spend close to 2 hours for a presentation. She was adamant that I attend but I declined respectfully and multiple times. This practice really shouldn't happen as you are cutting into valuable vacation time. The food - this was the most lacking.The food was bland and everything was steamed but still had water in it, it was cold and some stuff was burnt. So soggy, cold and burnt was what I ate. Mexico Lindo was one of their restaurants and Taco Bell has better food than that. The building is OLD so nothing is upgraded. The beds were stiff, no individual pillows it was one flat body pillow. The furniture was broken, the shower was the worst. The hot was cold and the cold was hot so took an extremely cold shower my first night until I figured it out. We called for extra towels because it was 4 of us but only got 2 towels. The towels came the next day. Housekeeping cleaned my room at 8p one night. Never again! NEVER!!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Enrique

Traveled with family

Food: the only reason 4 us not to return.

This Hotel has a terrible problem:Food. Good things? location, big property, several shops, nice night shows, Pharmacy, ATM, balcony rack, free parking, hard working people!. Now, its dated, ok not a big deal but, Food ! They state that you have to go down at 7am in order to get a reservation for any of the 3 restaurants, a big NO in any vacation. You could get one, if lucky ! Wanna avoid this? pay a Premium Pkg ( i thought it was All Inclusive ) the so called 24 hrs. Snacks Station ? Last Wednesday was empty , non-food at all, the whole day. The Coffee Machine works at 50% ( either ran out or needs cleaning ), no paper napkins nor kitchen paper to be found. The buffet saloons ? very messy bays very !, often disgusting ( I know, guests should be more, disciplined, but still ), empty bays for long times. Average, simple dishes as fries or hot dogs ? nothing. When you buy in an All Inclusive, its supposed to include certain things as givens, regular and constant and average dishes and options. Well, the management in this property, needs to rethink about this main aspect of the operation. "We don't have enough personnel now for cleaning, but if you give her something and agree with her about your cleaning"..(no sir, we wont, that's not how it works, btw, we always set our beds and keep our rooms spotless in every trip, so, another big NO ) As for the constant pitching to buy "shares", we understand it. We have our ways to say no. But pls, fix The Food operation!
Stayed 4 nights in Mar 2025

8/10 Good

Lucita, Houston

Liked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it

It was peaceful, nice. Friendly staff. Beautiful as well. Loved my stay
Stayed 3 nights in Feb 2025

8/10 Good

Lucita L, Houston

Liked: Cleanliness, staff & service, amenities
Excellent location, affordable, attentive staff. Beautiful beach area!
Stayed 4 nights in Mar 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Short walk to shopping mall and there is a local bus that will get you around the hotel district for $1USD to the main night life area. The property is clean and well maintained. It’s a smaller property so you don’t get overwhelmed with people. This is not a party location which is nice. Still a great energetic atmosphere and always activities to get involved in. The water aerobics was my favourite - a lot of fun and the instructors were very enthusiastic!! Family friendly with an adult pool section too. Didn’t seem to need it, there was plenty of space that you don’t get overwhelmed even if you’re not big into having children around. The staff were very friendly. Big shout out to Daniel and Louis our favourite bar tenders! Fast, great service, great energy and make fabulous drinks! The beach front is unmatched. Beautiful clean beach, lots of seating and a beautiful view. The food is good enough. It’s not a 5 star cuisine at the buffets but it kept you full and the were enough options. The a la cartes were delicious. Book in early though. You can get in line to book at 0800hrs but by 0930hrs the options are limited or booked out. You have to book on a daily basis too, not days in advance. Overall a great stay. I would go back no hesitation!!
Stayed 5 nights in Mar 2025

6/10 Okay

Ryan

Traveled with family
Liked: Room comfort
Disliked: Staff & service

There are other great options in the area.

I've visited this area over 20 times, staying at different resorts, and unfortunately, this was one of my most disappointing trips. The resort itself was great for the price, and the food and drinks were about what I expected at this price point. However, aside from three or four staff members, the service was surprisingly poor. Many of the staff were extremely rude, despite the fact that I always tip. Housekeeping never showed up one day, even after I requested service twice. When I called down to at least get fresh towels, no one ever came. One of the main reasons I vacation in Quintana Roo is the exceptional hospitality, but this time, the experience fell far short of the 10/10 service I’ve come to expect. While I appreciate the resort’s value, the service issues on this trip were disappointing enough that I’d think twice before return. If you visit this resort the girl at the front desk was great along with a few servers, the bellhop, and the bartender by the upstairs pool!
Stayed 3 nights in Mar 2025

6/10 Okay

Deirdre Anne

Traveled with partner
Liked: Cleanliness, staff & service
We just returned from a 6 night stay. There are some things that i liked, and somethings i did not like. I did enjoy that it was a smaller resort. The beach is absolutely stunning and the pools are very nice. There are plenty of sun loungers available. The staff was very friendly and helpful. There are a few things that could be improved. The dinner reservation system for the a la cart restaurants is very inconvenient. If you booked a premium room, someone will make reservations for you. You cannot purchase a premium upgrade, it has to be a special room. If you do not have the premium package, you have to line up in the lobby at 7am and the concierge starts taking reservations at 7:30am. Sometimes people cut in line, and most of the reservation spots are already taken by the time the regular guests can request them. There are no beach umbrellas for use unless you rent one for the day at an additional cost. The food at the buffet is basic. There is a lot of fresh fruit and always salads and vegetables available. During breakfast there is an egg station where you can get cooked to order eggs or omelets and those are very good. Lunch and dinner options are basic, but i could find something to eat that I enjoyed every day. It is a good budget all inclusive resort for people like my husband and myself who want to save money to do other things during our stay. The location is good, it is close to stores, restaurants and clubs, and there is a grocery store in the mall.
Stayed 6 nights in Mar 2025

8/10 Good

Jennifer Yeseung

Stayed 3 nights in Mar 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Mar 2025

10/10 Excellent

Areli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean overall. A lot of different food options and very beautiful ocean front
Stayed 3 nights in Mar 2025

8/10 Good

B J Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to change your food items up. It’s the same thing every other day.
Stayed 7 nights in Mar 2025

6/10 Okay

Andrew Thomas

Liked: Staff & service
Rooms were fine. Food was below average and lacked any variety. Pools and Beach were good.
Stayed 7 nights in Mar 2025

10/10 Excellent

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner and lunch should have some Indian food
Stayed 4 nights in Dec 2024

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a vacation in early Nov for a Feb stay. When we got there we were booted to a different resort so Tucancun could accommodate a large business party. Not cool. I had to travel on my birthday, checking out at 11am and not being allowed a room at the resort I actually booked at until 3pm even with a request for this 2 days prior. Entertainment in the quad area after 10pm disrupts those who turn in early, use the auditorium. Costa's food is great, Tucancun is lacking, it's the same every night. Having different desserts would be great, too. The staff is awesome, though. Not sure if we'll book here again and we have been to both places before.
Stayed 6 nights in Feb 2025

4/10 Poor

KIM JOMER

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First day of check in a mishap with our room happened. The room we booked and paid for was not available whatsoever and did not tell why. They continue to put us in a room which was not ocean view, and not what expected when they told us it was an upgrade. The variety of food was not good, and also the special restaurants to reserve for dinner was not any better. The food seem like they bought frozen food from a store and preheated. I was expecting more of an authentic and fresh cultural food but most of the food especially from the restaurants were not impressive. No offense but you don’t get what you pay for, and felt like we were cheated. We will not be going here again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jason Lee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place !!staff is amazing!!!
Stayed 4 nights in Feb 2025

8/10 Good

German

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to be a gold member to get the best treatment otherwise you can’t even reserve at the restaurants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Donna C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 4th year here. We’ll be back next year!
Stayed 4 nights in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

No volveré

El hotel está super viejo y los cuartos mugrosos. El lobby se ve muy bonito y tiene una vista hermosa, pero pues como la mayoria de hoteles en cancun. Las llaves se desactivan al tenerlas cerca de tarjetas y celulares y tienes que ir a cada rato a activarlas aunque la traigas en una bolsita separada es dificil que no se desactiven. Los buffets tienen casi puro cerdo, no hay carnes y pollo solamente ponen piernas. Muy pobres los buffets para lo mucho que se paga por noche. Tiene restaurantes a los que puedes ir en la tarde pero solo con reservación y solo puedes reservar yendo a recepcion ese mismo dia a las 7 am a hacer fila… te piden codigo de vestimenta segun para entrar, pantalon, camisa y zapato cerrado. Mi novio llevó todo eso y al llegar al restaurante todos los demás hombres andaban en shorts y chanclas. Hasta mujeres traian chanclas y yo pregunté si era necesario que yo tambien llevara zapato cerrado y dijeron que si. Lo unico bueno fue la comida del restaurante de mariscos. En general no me gustó el hotel, todo lo de barra tambien malísimo los que atienden no saben hacer tragos, no son bartenders como que son personas que contratan para cualquier cosa y los ponen en barra. Tienen pura cerveza corona, malísima. La barra que es 24 hrs solo tiene 1 mesero y de noche se llena de turistas que van a salir o vienen llegando y para que te atiendan es una filota. Puedes encontrar un hotel de mejor calidad por ese mismo precio.
Stayed 2 nights in Feb 2025

10/10 Excellent

Shahriar

Liked: Cleanliness, staff & service, property conditions & facilities
Good resort
Stayed 6 nights in Dec 2024

8/10 Good

June E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025