See all properties

Occidental Tucancún All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Lobby
Indoor wedding
View from room
In-room dining

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪14 min walk‬
  • Aquaworld
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Double Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room

  • Resort view
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room, Sea View

  • Sea view
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Suite, Oceanfront (Level)

  • Ocean view
  • 864 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room, Oceanfront (Premium Level)

  • Ocean view
  • 1386 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room, Sea View (Level)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Room, Sea View (Level)

  • Sea view
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, (2372)
The price is $162
per night
$200 total
includes taxes & fees
Apr 27 - Apr 28
Occidental Costa Cancún All Inclusive

About this property

Occidental Tucancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Tucancún All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 487 out of 1315 reviews
Rating 8 - Good. 349 out of 1315 reviews
Rating 6 - Okay. 250 out of 1315 reviews
Rating 4 - Poor. 110 out of 1315 reviews
Rating 2 - Terrible. 119 out of 1315 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Darla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here in 2 years. Had a couple issues with key card reader and a gap in the window, like someone tried to open it. Got a supervisor involved and our key reader was fixed in minutes and maintenance came back and fixed the window while we were at dinner. Super amazing staff!!!!
Stayed 5 nights in Jan 2025

6/10 Okay

Eduardo

Liked: Cleanliness
Disliked: Staff & service
The hotel is nice and the beach is beautiful. The food was really bad and there weren’t that many options at the buffet. So disappointing!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Jan 2025

10/10 Excellent

sunamy

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly staff and beautiful beach ! I loved it
Stayed 4 nights in Dec 2024

10/10 Excellent

Ana M Mendoza

Traveled with family
All the employees are very kind and professional. But I really like the pool stuff… Felix, Noelia… everybody was so nice with all people ages….
Stayed 5 nights in Jan 2025

10/10 Excellent

Miguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun, great place to relax friendly people, everyone that works there is profesional at their job. Specially the morning hostess at the mirador always had a smile, Jose and the lady that makes the omelets in the morning so fun. I will come with family.
Stayed 5 nights in Jan 2025

8/10 Good

Kelly

Liked: Staff & service
Stayed 3 nights in Dec 2024

2/10 Terrible

Marivit

Stayed 7 nights in Dec 2024

6/10 Okay

Brianna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom in our room was disgusting. There was mold on the ceiling and in the shower. There was also blood on the curtains. The location of the property is beautiful. However, the rooms need updating and cleaning to remove moldy conditions.
Stayed 5 nights in Dec 2024

6/10 Okay

Xueying

Traveled with family
Liked: Staff & service
the location is very good regarding the view of ocean. the beach sand is very soft and white. Hotel is just okay. staff is very friendly . food is fresh and clean but not many kinds.
Stayed 6 nights in Dec 2024

4/10 Poor

Kin-Hing

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
One of the things that we did not have good review was the quality of the food. Most of dishes were also quite salty.
Stayed 6 nights in Dec 2024

8/10 Good

Aili

Stayed 5 nights in Dec 2024

6/10 Okay

Ananth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stay was good. But being in Hotel industry, they should know by now the there will be vegetarian guests. Very few options for vegetarian people. had to ask multiple times the manager to arrange some veg options. Also, they keep fruits and veg food next to non veg trays where it is highly likely of contamination with non veg as other guests are not considerate of not contaminating. Didn't like this.
Stayed 6 nights in Dec 2024

2/10 Terrible

Ujjwal

Disliked: Cleanliness, property conditions & facilities
Underwhelming experience
Stayed 4 nights in Dec 2024

4/10 Poor

Heather

Traveled with family
Disliked: Amenities
The resort was run down & dated. Door keys never worked which required several inconvenient trips back to the lobby for new key cards. Food was terrible, had to eat at local restaurants first e every meal which contradicts the idea of an all inclusive resort . Overall , the worst resort I have ever stayed at in Cancun. Would not recommend, in fact I would advise others to stay anywhere else but at this resort .
Stayed 5 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

ROMAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like the price for the hotel & fell in love with the staff. thing we didn't like; no hot tube by pool & only one type of draft beer
Stayed 4 nights in Dec 2024

6/10 Okay

Minerva, Hercules

Stayed 7 nights in Dec 2024

2/10 Terrible

Mehrbanou

Stayed 3 nights in Dec 2024

8/10 Good

Mojtaba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not good The entertainment music was as too loud and uncomfortable to sit Waiting line for food was long
Stayed 5 nights in Dec 2024

6/10 Okay

Omar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, however well equipped and serviced. Food options are limited in the main restaurant. Staff is polite. Beach is very good.
Stayed 4 nights in Dec 2024

6/10 Okay

Tad

Stayed 7 nights in Nov 2024

4/10 Poor

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. I arrived at 3:30pm & didn't get into my room until 6:30. One person at front desk. No map of property or explanation of where restaurants were, towels for pools or any other services provided. I walked around until I figured it out & asked other guests. Concierge brought me to the elevator...I've always been brought up to the room & shown basic functions of room. Air conditioner was stuck at 24 celsius (74 F) no matter what it was set at (I set much lower & temps never lowered). Spacious room with comfy beds. Rooms were never refreshed or restocked until I called front desk, which was in the evening. Housekeeping was so non-existant until I complained to the manager. The last day my room was refreshed without having to call front desk--too late. Beautiful beach with no palapas, umbrellas or shade. Pool area umbrellas were broken-one stayed open. No one was around to assist. Food looked beautiful but was bland & flavorless. Anything other than buffet needed reservations which took forever because they were also selling tours at same desk. I've stayed at other Barcelos and expected similar quality. Each Barcelo must operate on different managerial programs and this one was very disappointing & lacking. Totally understaffed housekeeping & front desk really makes for a substandard experience. Spend your money elsewhere.
Stayed 5 nights in Dec 2024

6/10 Okay

Anjelika Marie Figueroa

Liked: Staff & service
I love how welcoming the staff were and how quiet and safe it was around the resort. What I didn’t like was there wasn’t enough food options and the food wasn’t all that great. Overall, it was okay to stay for a couple days.
Stayed 4 nights in Dec 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time visiting Occidental Tucancun. Each time we go, it somehow keeps getting better. The service, cleanliness, food options, location, staff.. everything is always perfect. We feel like we are treated like family and not just guests. Special thanks to Maria Cano and Jose Martin - so attentive and enusring we are always well taken care of. We are already planning our visit for next year!
Stayed 12 nights in Nov 2024