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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

Aerial view
Terrace/patio
Lobby
Children's activities
Indoor wedding

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi
$261
includes taxes & fees
Feb 23 - Feb 24

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Sea view

View all photos for Double Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room

7.6 out of 10
Good
(141 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Garden view

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room, Sea View

8.2 out of 10
Very good
(129 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Sea view

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 864 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(13 reviews)
  • 1386 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Ocean view

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About this property

Occidental Tucancún All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Occidental Tucancún All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Tucancún All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.88 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 525 out of 1366 reviews
Rating 8 - Good. 351 out of 1366 reviews
Rating 6 - Okay. 266 out of 1366 reviews
Rating 4 - Poor. 116 out of 1366 reviews
Rating 2 - Terrible. 108 out of 1366 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Shelbi

Traveled with family
Liked: Cleanliness
Room could’ve been upgraded
Stayed 3 nights in Jul 2025

6/10 Okay

Rosa Delmy

Traveled with group
Liked: Staff & service
Cute hotel with great potential but still needs a lot of improvements and a lot of renovations.
Stayed 3 nights in Sep 2025

6/10 Okay

CHI Ngoc, Midwest City

Liked: Cleanliness
Ok
Stayed 7 nights in Oct 2025

8/10 Good

Darek

Liked: Cleanliness, staff & service, property conditions & facilities
location,beach,shapping center,restaurants
Stayed 5 nights in Sep 2025

10/10 Excellent

Joseph Edward, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and staff were very nice. The food quality sucked. Juices were watered down, the food choices were limited and to make it all worse, the was a large group of students (hundreds of students) holding a convention and that made everything a waiting game for anything. Long lines to get a drink or whatever. If I would have known, I probably would have changed the dates. No communication from the hotel.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tahlia

Stayed 4 nights in Oct 2025

10/10 Excellent

Muey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay! The hotel was beautiful, clean, and relaxing. The staff were friendly and attentive, always making sure we were comfortable. The food was delicious, and the atmosphere was perfect for a peaceful getaway. Everything went smoothly from check-in to check-out overall, a great experience. I would definitely come back again!
Stayed 4 nights in Oct 2025

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful! Area was clean and beautiful! would definitely recommend occidental Tucancún
Stayed 4 nights in Oct 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! All the food was delicious specially the oatmeal in the morning and the cafe de olla! And of course the piñas coladas! Amazing hotel and staff! Thank you!😊
Stayed 4 nights in Oct 2025

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was fantastic, the property itself is not I repeat is not ADA compliant. Not all of the facilities were accessible because of the stairs with no ramps for a Mobility scooter sales company. The adult pool had 10 steps to it. Only the kitty pool was accessible. Specialty restaurants are good the buffets however we’re just awful
Stayed 3 nights in Oct 2025

10/10 Excellent

Chandai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Loran

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Sergio

Stayed 5 nights in Sep 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was relaxing, food was delicious, and ocean view rooms are beautiful.
Stayed 4 nights in Sep 2025

6/10 Okay

ZULMA

Bad service and ok food. Elevator not working. Room outdated
Stayed 4 nights in Aug 2025

8/10 Good

Nakita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t go to the spa! But overall the service was good.. wish the food was more better
Stayed 3 nights in Sep 2025

6/10 Okay

EMAN, CHICAGO

Stayed 7 nights in Sep 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities
Not easily accessible for those with ambulatory issues. Lots of steps. Once in the floor that room was on there were steps to get into room. There is a step to get into bathroom. Very dated; in desperate need of updates. Bed was terrible; at least change that if can’t do decor.Toilet flushed like an airplane bathroom. A/c smelled musty. Mini bar was stocked with some free refreshments. TV only had two English channels both of which were news. Balcony and view in 2004 was great! One of my biggest pet peeves is the restaurant reservations; as I often travel solo and don’t know when exactly I’ll arrive to the hotel making reservations is impossible and to turn a patron away when you have open tables simply because of a reservation is silly. I’m also one person so it’s not like I’m going to sit there all night. The buffet option that didn’t require a reservation had salad, some noodles and some cold salads (think pasta salads and chicken salad) which wasn’t particularly appetizing or filling. The poolside bar only had one bartender who would randomly leave so drinks took some time. The pool was nice. There are some loungers IN the pool. The aerobics were fun. The music was good. Don’t have any issue with finding seats or people saving seats. Staff at the lobby bar was good. They have some snacks out throughout the day. There is an MTS rep onsite; if you do their shuttle it’s super convenient.
Step into bathroom
USB ports
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean View is out of a dream! Staff like Juanjo at the front desk, Maria Can by the pool and Segundino in Claraboya Restaurant made out experience feel like home. I love this place, the best cantaritos in Cancun I will say! Thank You to all the staff I didn't mention because all of them were great!
Stayed 3 nights in Sep 2025

10/10 Excellent

martin alberto

Traveled with family
Excellent service from the beginning
Stayed 5 nights in Jul 2025

10/10 Excellent

Misty

Stayed 6 nights in Sep 2025

4/10 Poor

Nalu

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in lacked hot water. I reported this issue to the front desk every day, but they never resolved it.
Stayed 4 nights in Sep 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff for a fantastic parking right on site walkable to everything around fantastic
Stayed 5 nights in Aug 2025

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Sep 2025

6/10 Okay

Joel, Sanford

Stayed 3 nights in Sep 2025