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Ocean Spa Hotel – All Inclusive

3.0 star property

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Photo gallery for Ocean Spa Hotel – All Inclusive

View from property
Lobby sitting area
Outdoor pool, pool umbrellas, sun loungers
View from property
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Spa
  • Pool
  • Housekeeping

Explore the area

Map
Blvd Kukulcan Km 3.5, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪17 min walk‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room

  • 208 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

1 bedroom, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 4

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About this property

Ocean Spa Hotel – All Inclusive

3-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Ocean Spa Hotel – All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Ocean Spa Hotel – All Inclusive offers 151 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 22-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Ocean Spa Hotel – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Ocean Spa Hotel – All Inclusive like an outdoor pool and a children's pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive hotel also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary.

Ocean Spa Hotel – All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 9:00 AM.
Fussion - This restaurant specializes in Asian cuisine and serves dinner only.
Diego - Onsite bar. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Siena - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Caracol - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
Limited gourmet or à la carte dining

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Tennis
Volleyball

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:00 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caracol
  • Diego
  • Frida
  • Fussion
  • Siena

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Rowing/canoeing
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ocean Spa
Ocean Hotel Spa
Ocean Spa
Ocean Spa Cancun
Ocean Spa Hotel
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel All Inclusive Cancun
Spa Hotel All Inclusive
Ocean Spa All Inclusive
Ocean Spa Hotel
Ocean Spa Cancun
Ocean Spa
Hotel Ocean Spa Hotel Cancun Cancun
Cancun Ocean Spa Hotel Cancun Hotel
Hotel Ocean Spa Hotel Cancun
Ocean Spa Hotel Cancun Cancun
Ocean Spa Hotel All Inclusive
Ocean Spa Hotel Cancun All Inclusive

Ocean Spa Hotel – All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 77 out of 344 reviews
Rating 8 - Good. 96 out of 344 reviews
Rating 6 - Okay. 88 out of 344 reviews
Rating 4 - Poor. 44 out of 344 reviews
Rating 2 - Terrible. 39 out of 344 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Handy Javier

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beatifull and confortable
Stayed 5 nights in Apr 2025

4/10 Poor

Nakia

Traveled with group
Liked: Cleanliness
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
Stayed 5 nights in Apr 2025

10/10 Excellent

D o r r i e jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three daily event coordinators were absolutely amazing
Stayed 7 nights in Mar 2025

10/10 Excellent

Douglass, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
Stayed 10 nights in Mar 2025

4/10 Poor

Andrea Jo

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Stayed 5 nights in Mar 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
Stayed 7 nights in Feb 2025

6/10 Okay

Luzelva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, beach front dirty, staff - host near pool and jn restaurant not very friendly.
Stayed 3 nights in Feb 2025

2/10 Terrible

Dylan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
Stayed 5 nights in Feb 2025

6/10 Okay

Gennadiy

Liked: Cleanliness
Small hotel. Not able to swim. Food very limited.
Stayed 5 nights in Mar 2025

6/10 Okay

steven

Stayed 5 nights in Feb 2025

6/10 Okay

Misty

Traveled with partner
Liked: Cleanliness, staff & service
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
Stayed 3 nights in Feb 2025

8/10 Good

Johanna

Traveled with partner
Liked: Cleanliness, staff & service
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
Stayed 2 nights in Feb 2025

10/10 Excellent

Wil

Traveled with group
Disliked: Staff & service
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aubry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Stayed 5 nights in Feb 2025

4/10 Poor

Xinrong

Stayed 3 nights in Feb 2025

2/10 Terrible

Alexsander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Prashantkumar

Traveled with group, Traveled with family
Liked: Staff & service

Budgeted property with low acceptance

This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
Stayed 7 nights in Jan 2025

4/10 Poor

Gilbert

Stayed 5 nights in Jan 2025

8/10 Good

Connie

Stayed 5 nights in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

4/10 Poor

Julio

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not good experience.

No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
Stayed 3 nights in Nov 2024

6/10 Okay

Yiseth

Traveled with family
Disliked: Property conditions & facilities
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
Stayed 4 nights in Oct 2024

4/10 Poor

Ericka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
Stayed 4 nights in Sep 2024

2/10 Terrible

Estephany

Disliked: Cleanliness, property conditions & facilities
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
Stayed 4 nights in Sep 2024