6/10 Okay
Elizabeth
Feb 22, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Misleading photos, not good room, nice amenities
The pool area was great and the hotel is very clean, but the Hotels.com profile is a bit misleading. The first three pictures (with the beach and rooftop pool) labeled “miscellaneous” are the beach club that is an extra charge $30+ per day and it’s obviously at a different location, because this hotel is in central Cancun (which is a great location to be walkable to food places and mercados). The lobby area is nice, as is the gym.
If you are wondering why there are two Hotels.com profiles, it’s because the second building (attached to Oh! and the same lobby) is actually called “Smart The Urban Oasis.” They put me in a room on this side (Smart The Urban Oasis) and it was not great. The furniture did not look anywhere as nice as the photos, the shower needed replacement and oscillated from hot to cold, and the bed had a singular sheet at the bedding (no blankets or comforters in the room). Also one of the outlets didn’t work and the end and middle of the hall was being renovated. There’s no refrigerator, and there was a coffee machine but no coffee. The breakfast buffet is good, but get there early or you will be waiting for a table.
I want to give this hotel a good review, but my experience was not comfortable. This hotel has potential, and I can see why many people like it. I think I had a bad room on the less nice side of the hotel.
Elizabeth
Stayed 2 nights in Feb 2025