10/10 Excellent
Dwayne
Apr 17, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights and we were impressed from check in to check out. Check in and check out was quick and easy. Room was clean and bright. Fun at the pool with trivia and contests during the day. Felipe the pool bartender was amazing. Always smiling and treated us like family. Almar and Hakka Restaurants service and food were impeccable. El Botanero pool side restaurant's tacos were the best. Sheila the server at El Bonanero was so sweet, friendly, and attentive. Enrique at the lobby bar was friendly, knowledgeable, and attentive. Only downside was the resort allowing guests to reserve pool chairs with towels even though it is clearly stated on the Oleo app that it is not allowed. Chairs were all taken every morning by 8 am even though no one was in the pool. Also building 3 only had 1 working elevator which was inconvenient. But overall our experience was top notch.
Dwayne
Stayed 4 nights in Mar 2025