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Pachamaya Suites, Wellness Spa, Retreats

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pachamaya Suites, Wellness Spa, Retreats

Outdoor pool, free cabanas, pool umbrellas
Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished
Yoga
Reception
Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Bar
  • Pool
  • Gym
  • Spa

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Benito Juarez Municipal Building
    5 min walk
  • Las Palapas Park
    10 min walk
  • Mercado 23
    11 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Grand Double Room

Grand Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

  • Sleeps 6
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Grand Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Grand Double Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Shared Dormitory, Mixed Dorm

Shared Dormitory, Mixed Dorm | Hypo-allergenic bedding, individually decorated, individually furnished

Shared Dormitory, Mixed Dorm

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Grand Room

Grand Room | Hypo-allergenic bedding, individually decorated, individually furnished

Grand Room

  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Quadruple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bunk Bed

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About this property

Pachamaya Suites, Wellness Spa, Retreats

4.5-star hotel in Downtown Cancun
An outdoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area. Housekeeping is available on request.
Pachamaya Suites, Wellness Spa, Retreats offers 14 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Bathrooms include showers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.
8 spa tubs are on site along with an outdoor pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Pachamaya Suites, Wellness Spa, Retreats features 8 spa tubs, an outdoor pool, and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 100 kilometers and a shuttle from the airport to the hotel (available 24 hours). Complimentary uncovered self parking is available on site.

Pachamaya Suites, Wellness Spa, Retreats is a smoke-free property.

Chamana - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • 8 spa tubs
  • Art gallery
  • Bicycle storage
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Yoga classes

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pachamaya
Pachamaya Suites, Wellness Spa, Retreats Hotel
Pachamaya Suites, Wellness Spa, Retreats Cancun
Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun

Pachamaya Suites, Wellness Spa, Retreats Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 1 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

huzaifa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Stayed 9 nights in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Pachamaya is a good basic place to stay. The room was clean, and the staff were all very friendly and helpful. My only complaints are that the king bed was hard as a rock and hurt my back so I spent the majority of the nights on the bunk bed. There was no fridge in the room and there was no TV. The only fridge is in the lobby so if I wanted to grab a cold beer I had to go get it out of the communal lobby fridge. I disliked the lack of trash cans in the room as it was small and I had to frequently take garbage out to the pool area cans. Overall I had a nice stay and as I said one major plus was the advice and guidance from Staff like Roy, Flora, and Fernando. I would certainly stay at Pachamaya again just because of how awesome the staff was. I had a nice massage and enjoyed the food at the hotel restaurant. Be advised the pool temperature is very warm so it is not very refreshing but it is very clean.
Stayed 6 nights in Aug 2024

10/10 Excellent

Natanael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, in good repair, great location, walkable, classy restaurants, but also cheap eats easily accessible. I would not trust the hotel/hostel staff to coordinate any type of airport transport as they are not organized.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

10/10 Excellent

ifueko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and staff.
Stayed 7 nights in Jul 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2024

10/10 Excellent

Romel

Stayed 1 night in Jun 2024

8/10 Good

Samuel Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and not crowded
Stayed 2 nights in Jun 2024

10/10 Excellent

Romel

Stayed 1 night in Jun 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Lucera at the front desk is awesome!
Stayed 1 night in May 2024

10/10 Excellent

Romel

Stayed 1 night in May 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refuge in the city!
Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya.
Stayed 3 nights in Jan 2024

10/10 Excellent

Keila, Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pachamaya was a stunning property! I felt honored to be one of the first to stay here. My fiancé and I came for a short 3 day stay over New Year’s weekend. The owners and staff were all very welcoming, friendly and helpful. They gave great recommendations on where to go, eat, transportation to the beach and events in the hotel. The pool was beautiful and clean and the restaurant’s food was very delicious, eating at the restaurant is a MUST. Very clean room with thoughtfully planned out amenities, the air conditioning worked very well, there was great water pressure, hot water, complimentary water and shampoo, conditioner and soap in the bathrooms. The owners made us feel at home, they are still adding to the property and it’s very exciting. We didn’t want to leave and we can’t wait to come back! Thank you Paula, Fernanda and Fernando!
Stayed 2 nights in Dec 2023

10/10 Excellent

FRANCISCO ANTONIO SIBAJA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi familia y yo quedamos encantados con el trato de todo el personal, desde que llegas hasta que te vas te tratan de lo mejor, les recomiendo el lugar ampliamente, seguro, bonito, muy buenos desayunos, alberca siempre limpia, excelente todo !!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis Raúl, Cancún

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Sergio Enrique, ciudad de mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue excelente
Stayed 3 nights in Jul 2024

10/10 Excellent

JUAN CARLO, Kissimmee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente recomendado económico ideal para vacacionar
Stayed 2 nights in Jun 2024

10/10 Excellent

Yessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, te hacen sentir como en casa, todo muy limpio, detalles muy lindos en todo el hotel y el personal súper amables
Stayed 2 nights in May 2024

10/10 Excellent

Fernando

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en Pachamaya fue realmente transformadora. Desde el momento de mi llegada, sentí una paz y una bienvenida que impregnaron cada aspecto de la estancia. El personal fue excepcionalmente atento, asegurándose de que cada huésped se sintiera personalmente atendido. La suite en la que me hospedé me brindó mucha paz y tranquilidad para descansar. Cada día estuvo lleno de una variedad de actividades, desde sesiones de yoga matutino que energizaban mi cuerpo hasta meditaciones nocturnas que calmaban mi mente. Las sesiones de sanación con sonido fueron un punto destacado para mí; proporcionaron una profunda sensación de relajación y conexión. Aprecié especialmente la oportunidad de participar en la ceremonia de cacao, que fue una experiencia espiritual profunda. En general, mi experiencia en Pachamaya fue profundamente enriquecedora. No fue simplemente un descanso de la cotidianidad; fue una oportunidad para transformarme y sanar verdaderamente. Me fui sintiéndome rejuvenecido y más conectado conmigo mismo. Recomendaría ampliamente Pachamaya a cualquier persona que busque profundizar su viaje de bienestar.
Stayed 1 night in Apr 2024

2/10 Terrible

Allinsonw

Disliked: Cleanliness
Stayed 1 night in Jan 2024