*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Pachamaya Suites, Wellness Spa, Retreats features 8 spa tubs, an outdoor pool, and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.
This luxury hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 100 kilometers and a shuttle from the airport to the hotel (available 24 hours). Complimentary uncovered self parking is available on site.
Pachamaya Suites, Wellness Spa, Retreats is a smoke-free property.
- Cruise terminal shuttle (surcharge)
- Coworking spaces
- Ferry terminal shuttle (surcharge)
- Number of outdoor pools - 1
- Shopping center shuttle (surcharge)
- Water dispenser
- Number of hot tubs - 8
- Theme park shuttle (surcharge)
- Locally-owned & organized tours & activities
- Fitness facilities
- Showcase for local artists
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- Front desk (limited hours)
- Uncovered parking
- Vegan menu options available
- Vegetarian menu options available
- Free self parking
- Books
- No single-use plastic soda bottles
- Games
- No single-use plastic stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- Food and water bowls
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Terrace
- Luggage storage
- Secured bicycle storage
- Bicycle parking available
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Shared refrigerator
- Bus station shuttle (surcharge)
- Pool umbrellas
- Total number of rooms - 14
- No accessible shuttle
- Accessible airport shuttle
- Accessible bus station shuttle
- Accessible train station shuttle
- Number of accessible parking spaces 5
- Clubhouse
- Golf caddy
- Private picnics
- Coffee/tea in common areas
- Designer stores on site
- Art gallery on site
- Number of bars/lounges - 1
- Train station drop-off (surcharge)
- Beach shuttle (surcharge)
- Spa treatment room(s)
- Tours/ticket assistance
- Evening entertainment
- Free pool cabanas
- Free WiFi
- Pool sun loungers
- Health club
- Smoke-free property
- Safe-deposit box at front desk
- Spa services on site
- Area shuttle (surcharge)
- Proposal/romance packages available
- Number of restaurants - 1
- Fully fenced
- Vegetarian breakfast available
- Beach towels
- Wedding services
- Golf cart
- Optional golf privileges
- Garden
- Multilingual staff
- Outdoor furniture
- Casino shuttle (surcharge)
- Eco-friendly cleaning products used
Room Amenities
Pachamaya Suites, Wellness Spa, Retreats offers 14 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Bathrooms include showers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.
- Air conditioning
- Hypo-allergenic bedding available
- Free bottled water
- In-room massage available
- Shower only
- Individually furnished
- Individually decorated
- Towels provided
- Bedsheets provided
- Number of beds 2
- Housekeeping on request
- Soap
- Shampoo
- Toilet paper
- Window screens
- Eco-friendly cleaning products provided
- Recycling
- Reusable coffee/tea filters
- Wardrobe or closet
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Parking
Free self parking
Internet
Available in some public areas: Free WiFi
Food & Drink
Chamana - Onsite restaurant.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
- Number of treatment rooms 2
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Thai massage
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Stair-free path to entrance
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
Nearby Activities
8 spa tubs are on site along with an outdoor pool. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Game viewing nearby
- Snorkeling nearby
- Parasailing nearby
- Motor boating nearby
- Cave exploring/spelunking nearby
- Fishing nearby
- Casino nearby
- Windsurfing nearby
- Health or beauty spa nearby
- Yoga classes/instruction on site
- Ziplining nearby
- Pilates classes on site
- Personal motor watercraft nearby
- Ecotours nearby
- Boat tours nearby
- Marina nearby
- Fitness classes on site
- Hiking/biking trails nearby
- Kayaking nearby
- Swimming nearby
- Sailing nearby
- Scuba diving nearby
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
- Pet deposit: MXN 500 per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 21
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 7:00 AM
Front desk closes daily at 10:00 PM
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Comprehensive food waste policy
Comprehensive recycling policy
Pets allowed (no fees)
Caters to adults only
Contactless check-out is not available
Water dispenser use by guests actively encouraged
Car not required
Long-term renters welcome
Staffed front desk
Contactless check-in is not available
LGBTQ friendly
No elevators
Debit cards
Children and extra beds
- This property welcomes adults only.
Pet Policy
- Pets stay free
- Dogs and cats only
- Food and water bowls are available
- Service animals welcome
We should mention
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Alcohol is not served at this property.
A car is not required for transportation to and from this property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Pachamaya
- Pachamaya Suites, Wellness Spa, Retreats Hotel
- Pachamaya Suites, Wellness Spa, Retreats Cancun
- Pachamaya Suites, Wellness Spa, Retreats Hotel Cancun
Hotel Reviews
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