Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

View from room
Property video
Outdoor wedding area
View from room
2 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Room service
$236
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

Junior Suite Ocean View King

8.4 out of 10
Very good
(6 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Golf view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.8 out of 10
Excellent
(12 reviews)
  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double

7.4 out of 10
Good
(9 reviews)
  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View Double

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite Ocean View Double

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

King Room

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Double Lagoonview

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Family Junior Suite, King Bunk and Trundle Bed

  • 391 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Ocean View King

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite King Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront Swim up

  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Master Suite King

  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has designated areas for smoking.

A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 3483 out of 5658 reviews
Rating 8 - Good. 1290 out of 5658 reviews
Rating 6 - Okay. 503 out of 5658 reviews
Rating 4 - Poor. 183 out of 5658 reviews
Rating 2 - Terrible. 199 out of 5658 reviews

Reviews

8/10 Good

Wanjiru

Traveled with family
The staff is great, everyone was very pleasant. I think the property does need some renovations. Some areas felt and looked very dated, the Spa facilities - steam room, hot tab, did not work while we were there. The food was good and a wide selection. However some people in our party did get sick, not sure what it was. The beach and was my number 1, the water was beautiful. The pool side entertainment was great too, however, the hotel needs to put more effort on their night time entertainment. I would rate that a 2 or 3 if I compared it to the night time entertainment at other hotels I’ve stayed at in that area.

6/10 Okay

FREDERICK EMILIO

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
GOOD: The property itself is very nice. The staff was great, the food was great, Room was good (a bit small, but clean and updated). BAD: NO AC anywhere on the property, doors open letting in hot air (only in your room), Timeshare sales in lobby (will stop you every time you leave your room). Overall good vaction, but could be better.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The moment you arrive at the hotel you are greeted by the bellman who helps you with the luggage and stores safely until check-in time. The lobby was very inviting and every staff member you walked by greeted you with a smile. Carmen at the buffet made us always feel so welcome. When we arrived it was the birthday of a person in our group. A few days later while eating at the buffet she surprised this person with a small piece of cake that said Happy Birthday. Talk about making someone feel truly special. The next time she surprised us with chocolate cover strawberries. She went out of her way to make us feel always welcome at the buffet (customer service was above and beyond). We grew fond of her. We also had a great time at the beach Gerardo A.K.A. Jerry Slim as we would call him. He had our drinks down and always kept them coming. We had great conversations and laughs with him. Julio at the ice cream shop would always wave and smile at us as we passed through the ice cream shop to our room. He kept the gummy bears stock as he knew this was our favorite candy. The staff at the Cafe was great. Finally, Gilberto kept our room clean and always left extra towels. All the food places were amazing/exceptional. The karaoke was a fun night. All the staff at Sunscape made you feel welcome and were always so willing to help. We forward to staying at your hotel in the future. Please keep up the good work and the exceptional customer service. Alma S. 6/15/25-6/21/25 Room2708
Stayed 6 nights in Jun 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente servicio perfecto para viajar en familia
Stayed 3 nights in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

4/10 Poor

Maying

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
The food was unhygienic, and everyone in my group became ill with food poisoning. We stated experiencing symptom so of stomach flu on the second day of our stay.
Stayed 3 nights in Jun 2025

8/10 Good

Julio C

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could improve by having snacks at the beach bar
Stayed 4 nights in Jun 2025

10/10 Excellent

Aruzhan

Stayed 4 nights in Jun 2025

2/10 Terrible

Dayron Bonet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

4/10 Poor

JOSE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tiene muchas restricciones el hotel, las cuales no dicen hasta la llegada. No puedes fumar esa es una, no puedes tomar en la piscina,las tohallas las debe buscar cada persona. Y si vienes a celebrar algún evento no puedes reservar en los restaurantes especializados al no ser que compres una langosta o algo extra que no te incluyen.
Stayed 3 nights in Jun 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Thileepan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing beautiful immaculate hotel. Interior is fantastic, beach is beautiful during June beware of seaweed and rain but it’s ok no pasa nada. Great clean sparkling rooms with all amenity. Food is ok, same variety but it is good and eatable. Please do be sure to meet Antonio at the buffet he is so amazing nice sweet and humble, very hardworking guy and made our stay incredible. Super delicious fantastic coffee from Fatima she is so beautiful and skilled. Fun poolside games from Tadeo and Sandy they are fun and bombastic. Gym is equipped and clean. Sweet shop is good and fun when you want to go feed your cavity after dinner. We recommend coming with your family.
Stayed 6 nights in Jun 2025

10/10 Excellent

Oanh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were great. The food was ok. Lots of options for food. Everything was very good overall.
Stayed 4 nights in Jun 2025

8/10 Good

Aubrey

Traveled with family
Liked: Cleanliness, amenities
We really loved the pool, which had organized games/activities every day, and the shows every night (carnival, magic, etc.) - kept things fun for the kids! It was clean, although housekeeping often didn't clean our room until after 3pm. Food was okay at best. Property itself could use some updates, which it seems are in progress. Overall we had a nice time but was not the level of accommodation our family is used to.
Stayed 7 nights in Jun 2025

10/10 Excellent

Daylin Zamora

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me la pasé bien, el servicio que te puedo decir todo espectacular, todos los meseros bien amables, la comida está a bien.. el único que ni saludable l( por lo menos a mi) ni respondía cuando le daba las gracias era un bartender en el área de la piscina, prácticamente me ignoraba cuando yo siempre seguí amable y dejé propina pero después de que me ignoraba no le dejé y pedía mis bebidas con los meseros mejor, ellos sabes que fui amable y daba propina y siempre me saludaban…..pero de ahí todo fueron amables.. la señora de housekeeping se llamaba Lucy creo súper amable la señora que Dios la bendiga y la señora del café también que trabajadora y siempre había línea y ella sonreía y con gusto nos atendía también
Stayed 4 nights in Jun 2025

10/10 Excellent

Tania

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience love it would love to go back again
Stayed 4 nights in Jun 2025

10/10 Excellent

Eunji, Tenafly

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time here. Everyone was sooo nice and friendly. We felt welcomed everywhere we go- and food!! It was delicious!! Will come back for sure. Esteban and sergio (not sure if I spelled them right- the managers were very helpful, too. Higly recommend!! Every staff I met was so nice.
Stayed 4 nights in Jun 2025

10/10 Excellent

Leslin

Stayed 6 nights in Jun 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, amenities, property conditions & facilities
I love the people at this hotel . They are warm and welcoming . Very attentive !!! Beds are super comfortable. Great vibe will be coming back to this hotel for sure !
Stayed 4 nights in Jun 2025

10/10 Excellent

maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Good propert and everyone was helpful and attentive
Stayed 4 nights in Jun 2025

10/10 Excellent

Dora Isabel Salinas De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Nathan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Staff is 10/10. Food was very good and lots of choices. Great for family’s!
Stayed 7 nights in Jun 2025

8/10 Good

Julie-Ann Nikiforos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was great. There seems to be construction and updating going on but it didn’t impact our time there. The staff is super friendly and the food options were great. Each restaurant has great food options. This is a family friendly resort so if you are looking for a more quiet stay, I would not recommend this place. We had a fabulous time!!
Stayed 4 nights in Jun 2025

10/10 Excellent

DESIREE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment at the pool could of been a lot better. I felt the music was nit exciting
Stayed 4 nights in Jun 2025