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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

View from room
Premium Room, 2 Double Beds, Ocean View | View from room
2 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All inclusive
  • Room service
  • Housekeeping
$225
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View King

7.6 out of 10
Good
(4 reviews)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

1 bedroom, premium bedding, free minibar, in-room safe

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King

8.8 out of 10
Excellent
(5 reviews)
  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite Ocean View King

  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Sun Club Master Suite Ocean Front King

  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double

7.6 out of 10
Good
(8 reviews)
  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View Double

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front King

  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Double

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View Double

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

View from room

Deluxe Junior Suite King Lagoonview

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

View from room

King Room

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Double Lagoonview

View from room

Deluxe Junior Suite Double Lagoonview

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Junior Suite, King Bunk and Trundle Bed

1 bedroom, premium bedding, free minibar, in-room safe

Family Junior Suite, King Bunk and Trundle Bed

  • 388 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Junior Suite Ocean View King

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite King Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Double Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront Swim up

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite King Beachfront Swim up

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite 1 King Bed

  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Master Suite King

1 bedroom, premium bedding, free minibar, in-room safe

Master Suite King

  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has designated areas for smoking.

A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3500 out of 5681 reviews
Rating 8 - Good. 1302 out of 5681 reviews
Rating 6 - Okay. 500 out of 5681 reviews
Rating 4 - Poor. 182 out of 5681 reviews
Rating 2 - Terrible. 197 out of 5681 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Viridiana

Stayed 4 nights in May 2025

10/10 Excellent

Adamaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Julio

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beach is beautiful but we were not able to enjoy it because of the waves. Bufet food is pretty good; coffee bar is great. Staff is very nice and friendly. We did not like that yesterday alcohol was restricted on the pool and beach because of election something, that’s not fair if you’re paying for all inclusive hotel; but removing that incident; vacations were great. I would recommend this hotel. Thanks all staff for all attentions!
Beautiful beach
Stayed 7 nights in May 2025

8/10 Good

KHEM

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, very clean, and great for families with kids. Overall good experience.
Stayed 5 nights in May 2025

2/10 Terrible

Maritza

Traveled with partner, Traveled with family
Liked: Cleanliness
Disappointed Stay – Not What We Expected We stayed at the Wyndham Alltra Cancun All Inclusive Resort and unfortunately, our experience was far from enjoyable. From the moment we arrived, the check-in process was frustrating. Our group was separated—even though I speak Spanish and my in-laws do not. It felt intentionally misleading and created unnecessary confusion. Room service was another major letdown. Despite being advertised as “all-inclusive,” we were charged a fee every time we ordered to the room. We also weren't allowed to take food up to our room ourselves if we picked it up, which made no sense and was very inconvenient. One of our rooms had a broken AC that didn’t work for several days—completely unacceptable in the Cancun heat. It took far too long to be fixed. To top it all off, we were constantly approached by a pushy timeshare saleswoman. Even after saying we weren’t interested, she continued to pester us throughout our stay, which really disrupted the vacation vibe. There were two managers who attempted to help towards the end. They were very sweet. But it was too late. Trip ruined. Overall, this resort did not deliver on its promises. Between the misleading check-in, hidden fees, poor room maintenance, and relentless sales pressure, we left feeling disappointed and won’t be coming back. This was not the relaxing vacation we had hoped for. Would not recommend and definitely won't be returning. At least not to this resort.
Stayed 4 nights in May 2025

8/10 Good

Louie, torrance

Liked: Cleanliness, staff & service, property conditions & facilities
The food was not what I expected, very little attention was out into all the dishes from all 3 restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
This Resort was all we asked for and more! The staff were all very friendly and ready to help with anything that we wanted or needed. This was such a wonderful experience! We will be back.
Our first sunset in Cancun
Stayed 3 nights in May 2025

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect beach!! Great drinks!! Wonderful staff!!

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect beach!! Great drinks!! Wonderful staff.
Stayed 3 nights in May 2025

10/10 Excellent

Gyuchang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 2 nights in May 2025

8/10 Good

Yoalkis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
la propiedad esta en reparacion nunca lo mencionaron, se fue la luz a las 5 de la manana, por lo demas muy buen servicio el personal muy amable
Stayed 1 night in May 2025

6/10 Okay

Melissa

Stayed 3 nights in May 2025

10/10 Excellent

Konomi

Stayed 1 night in May 2025

10/10 Excellent

Lizbet

Stayed 1 night in Mar 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 4 nights in May 2025

4/10 Poor

Mahasweta

Stayed 3 nights in May 2025

8/10 Good

SI HOAI NHAN

Liked: Staff & service
Customer service is great. Staff are friendly and hospitality. Food and beverages are excellent and delicious! However, two things need to be changed for better review. 1. Check in time at 3 pm is too long for the guests coming in the morning. I would suggest the check in time is around 1pm. 2. The bath room has no ventilator. Thank you!
Stayed 3 nights in May 2025

10/10 Excellent

Gino Nabil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for family we enjoy it so much
Stayed 4 nights in May 2025

10/10 Excellent

britley

Traveled with family and small children
Liked: Cleanliness, amenities
Lovely Resort. PERFECT place to go if you have children. Its not overly big but it’s not small by far….. Staff is wonderful. & please if you have children. Just get the cabana. It is so worth it especially for nap time ! I love my stay here
Stayed 3 nights in May 2025

8/10 Good

Czeslawa L

Traveled with partner
Liked: Cleanliness
The staff very kind and friendly and helpful,,lots of seaweed and we had lots of ants in our unit including the bed
Stayed 7 nights in May 2025

8/10 Good

Amy Marie

Liked: Cleanliness, amenities, property conditions & facilities
The entertainment was great, wish the food was better
Stayed 7 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing. It was beautiful and entertaining. A special thanks to Jose, Andrena, and Mario for
Stayed 3 nights in May 2025

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent services and beautiful property!
Stayed 4 nights in May 2025

10/10 Excellent

Maryam

8/10 Good

Tannaz

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property was awesome. I will recommend it. The good was great too.
Stayed 5 nights in May 2025