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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Outdoor wedding area
Lobby
2 outdoor pools, pool umbrellas, sun loungers
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
$374
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Accessible

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Family Junior Suite, King Bunk and Trundle Bed

  • 391 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Double Lagoonview

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

9.0 out of 10
Wonderful
(2 reviews)
  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View Double

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite Ocean View King

10.0 out of 10
Exceptional
(1 review)
  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front King

9.2 out of 10
Wonderful
(9 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View Double

8.0 out of 10
Very good
(14 reviews)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double

8.4 out of 10
Very good
(28 reviews)
  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King

9.0 out of 10
Wonderful
(34 reviews)
  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View King

8.6 out of 10
Excellent
(20 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout drapes

King Room

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt has designated areas for smoking.

A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Reviews

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 3663 out of 5898 reviews
Rating 8 - Good. 1331 out of 5898 reviews
Rating 6 - Okay. 529 out of 5898 reviews
Rating 4 - Poor. 178 out of 5898 reviews
Rating 2 - Terrible. 197 out of 5898 reviews

Reviews

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 7 nights in Aug 2025

10/10 Excellent

fernando

Stayed 1 night in Sep 2025

4/10 Poor

Rafael Sierra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were old and infested with roaches and ants. Our second time staying here, and won't be staying here anymore. Staff and service were amazing as always.
Roach next to the glass sliding door
Damaged sliding glass door
Wall outside the balcony
Stayed 5 nights in Aug 2025

10/10 Excellent

E

Liked: Amenities
Wonderful
Stayed 1 night in Sep 2025

10/10 Excellent

Anmoldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for vacation
Stayed 5 nights in Sep 2025

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see more activities. The people that are in the lobby for the time share should only ask once if you would like to participate. Maybe mark the wrist band once they’ve approached you.
Stayed 4 nights in Sep 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very nice and accommodating the first room we had roaches were in there the changed our room to a ocean view room which was a lot better
Stayed 3 nights in Aug 2025

8/10 Good

Adrian, Cypress

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

4/10 Poor

Manqing

Stayed 5 nights in Aug 2025

10/10 Excellent

Rose

Stayed 5 nights in Aug 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff was not helpful. Room was promised at 9am with additional charge of $50 but room was not ready until after 1017am
Stayed 2 nights in Aug 2025

4/10 Poor

Debbie, Colorado Springs

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I dislike how targeted we were, they’re following you and harass you to join their vacation club. Can’t even walk peacefully between places before you’re harassed and followed. Our room had a leaky toilet, maintenance “fixed it” worked for a day or two then back to leaking. The place is run down and old. A person in our party got food poisoning, one of our adventures got cancelled due to sargassum. The majority of the stuff is very friendly and helpful which is nice. Food choices were good is just a lot of health “violations” I would say. Like flies in the food, food not at the correct temperature and some not cooked properly. If you use Expedia or other similar site you’ll be singled out as a cheap one with a sash announcement across your door notifying everyone you tried saving some money. I would not stay there again.
Stayed 5 nights in Jul 2025

4/10 Poor

Donna Chi Man

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Generally just ok. Property a little old. Our rooms faced the road and it could get a little noisy with cars passing by. If you have small kids, may be ok but with older kids, the activities in hotel is not at all attractive or fun. Night activities are boring (or none) except the magic show but there was no air con so you watched while sweat like crazy. Most serious was no water supply for a night from like before midnight to next morning around 8am. No flushing water, cannot take shower or brush teeth…. Imagine if you have to get up for an early morning excursion ….
Stayed 5 nights in Aug 2025

8/10 Good

DITIKSHABEN GOVINDBHAI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is so good but we are Indian veg people hardly find the food option in restaurants its hard time to do for eating then we go out for eating Indian restaurant
Stayed 4 nights in Aug 2025

6/10 Okay

cristina lisette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your website shows “ocean view” as a total ocean view. But when we got to our room we had to lean over the balcony and turn our heads to look over to see the ocean. Our view was of the other hotels the street and the lagoon across the way.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

XiaoYun, Maspeth

Liked: Staff & service, amenities
The only area we enjoy most is the VIP lounge, didn’t like anywhere else because the hotel’s doors are open, and the hot weather really bothered us, especially inside the restaurant, never enough cool air.
Stayed 7 nights in Aug 2025

10/10 Excellent

Mirna

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 5 nights in Jun 2025

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great activities for smaller property and food was some of the best I have had at all inclusive. Activities team was great and overall great for kids.
Stayed 6 nights in Aug 2025

6/10 Okay

abdelmounaim

Disliked: Cleanliness, staff & service, property conditions & facilities
Gym manque des haltères Buffet pas mal Service lent pour les chambres
Stayed 6 nights in Aug 2025

10/10 Excellent

Adivaldo

Stayed 7 nights in May 2025

6/10 Okay

Fred Thomas Weaver

Stayed 4 nights in Aug 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Great space for kids!
Stayed 5 nights in Apr 2025

6/10 Okay

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Family oriented place
Stayed 5 nights in Aug 2025

2/10 Terrible

Doreen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2025