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Paradisus Cancún – All Inclusive

4.5 star property

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9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
4 outdoor pools, cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, free minibar, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Spa

Explore the area

View in a map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • El Rey Ruins
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun Interactive Aquarium
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Junior Suite Sunset View Adults Only

9.0 out of 10
Wonderful
(15 reviews)
  • 474 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Sunset View

7.4 out of 10
Good
(113 reviews)
  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Ocean View

8.2 out of 10
Very good
(38 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Junior Suite Sunset View

1 bedroom, premium bedding, free minibar, in-room safe

Premium Junior Suite Sunset View

8.0 out of 10
Very good
(7 reviews)
  • 365 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

Premium Two Bedrooms Master Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Premium Two Bedrooms Master Suite

  • 1097 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Premium Master Suite Sunset View

1 bedroom, premium bedding, free minibar, in-room safe

Premium Master Suite Sunset View

  • 656 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | 1 bedroom, premium bedding, free minibar, in-room safe

Premium Suite Sunset View

9.0 out of 10
Wonderful
(4 reviews)
  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Junior Suite Ocean View

8.6 out of 10
Excellent
(65 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Family Concierge Junior Suite Ocean View

  • 474 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Adults Only Master Suite - Ocean View

  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Shower, eco-friendly toiletries, hair dryer, towels

Family Concierge Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Adults Only Junior Suite - Ocean View

8.0 out of 10
Very good
(11 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Master Suite Sunset View Adults Only

10.0 out of 10
Exceptional
(3 reviews)
  • 645 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Adults Only Suite - Ocean View

9.4 out of 10
Exceptional
(12 reviews)
  • 592 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

1 bedroom, premium bedding, free minibar, in-room safe

The Reserve Suite Sunset View Adults Only

8.8 out of 10
Excellent
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About this property

Paradisus Cancún – All Inclusive

4.5-star property in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive features a full-service spa, a golf course, and 4 outdoor swimming pools. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, a health club, and a sauna. Onsite self parking is complimentary.

Paradisus Cancún – All Inclusive is a smoke-free property.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from June 2 2025 to March 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1334 out of 2545 reviews
Rating 8 - Good. 512 out of 2545 reviews
Rating 6 - Okay. 308 out of 2545 reviews
Rating 4 - Poor. 180 out of 2545 reviews
Rating 2 - Terrible. 211 out of 2545 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arpit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well managed. The size of the resort is on the smaller side but the interior design and architecture are unique. The whole family loved the food and drinks - both were a cut above many comparable all-inclusive resorts. Excellent service as well.
Stayed 5 nights in Apr 2025

8/10 Good

Arlington

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property. Great food, staff, and location. Only thing I will say is check your room and make sure nothing is broken when you first check in. Report it immediately if so. I got charged $160 usd for the closest door that was already broken. We didn’t even use the closest during our stay. So we didn’t know to report anything. We opened the door to enter the room & it bumped the closest causing it to fall over and the shutters went everywhere. They “replaced”the door but didn’t even put it back on the tracks. So we just had to tilt it at a slant to make sure it didn’t fall again. The property was closing for renovations towards the end of our stay for 2 years. So I’m assuming they were trying to just get as much extra money as they could before closing.
Stayed 5 nights in May 2025

10/10 Excellent

Grzegorz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2025

8/10 Good

Rodrigo Olivas

Stayed 4 nights in May 2025

10/10 Excellent

Maria rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!!
Stayed 5 nights in May 2025

10/10 Excellent

Navpreet

Stayed 3 nights in May 2025

10/10 Excellent

Maria

Stayed 4 nights in May 2025

10/10 Excellent

Jessie

Stayed 4 nights in May 2025

10/10 Excellent

Bruce Frederick Palabrica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time spending a week long vacation at Paradisus Cancun. The interior of the hotel and the food was better than we were anticipating. Staff was very kind, helpful, and attentive. Anabel at Flora was an exceptional waitress. The food was fresh, light, and delicious. Abraham and Carina from Ginger were excellent. The Tequila and Mezcal tasting were top notch and I learned a lot about the local drinks. Daniel the entertainment coordinator was great. He planned fun activities everyday and we really enjoyed his energy. Hotel was a bit dated (however they are going to renovate at the end of May for a year) and the pool looked like it needed to be filled up with more water.
Stayed 7 nights in May 2025

8/10 Good

Blerim

Stayed 5 nights in May 2025

10/10 Excellent

Yingjie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

jude

Traveled with family
Liked: Cleanliness, amenities
This property was beautiful. Some of the rooms are a bit dated but i realized they in the process of renovating the 2nd room we stay in was great . Lots of food options and activities to does. Will definitely recommend.
Stayed 3 nights in Apr 2025

6/10 Okay

Enrry Margarito

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only thing I didn’t like was the room service. They stole our wine bottle or they took it back.
Stayed 5 nights in May 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Reserve was excellent- included 2 days of daybed reservations by the pool and concierge that booked all excursions and dinner reservations nightly. Food was better than other all inclusive resorts that I’ve stayed at in Cancun. However, some of the steaks at Sal’s weren’t edible (Top Sirloin). The shortrib was great. The nightly entertainment shows were 6/10. The last bar (Ginger) closes at 11pm which was fine for us as we went to bed around then. Overall would recommend for couples vacation.
Stayed 4 nights in May 2025

2/10 Terrible

Raed

Traveled with family and small children
Disliked: Staff & service
Terrible staff
Stayed 5 nights in May 2025

10/10 Excellent

Sergey

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 7 nights in May 2025

10/10 Excellent

Aseem Poudyal

Stayed 4 nights in May 2025

10/10 Excellent

Matthew William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. The Reserve adults only building was perfect for our needs. The resort is absolutely beautiful, can’t wait to see it after the remodel.
Stayed 4 nights in May 2025

10/10 Excellent

Jaclyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! I definitely plan to come back here! Friendly staff, massive pools and beautiful beachfront. Food is excellent ⭐️⭐️⭐️⭐️
Stayed 10 nights in May 2025

8/10 Good

Julia

Stayed 6 nights in May 2025

8/10 Good

Leila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2025

2/10 Terrible

Brian Varela

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay at this property. The first day we got there we started by getting drink at the pool. The drinks tasted bad as if the water had something. We then went to dinner, the plates of food were in extremely small proportions, the food tasted bland and unseasoned. Later that night my stomach was upset by something I ate. The service was the only good thing. Once it turned night we went to our room where we found 2 cockroaches in our room. We immediately went to the front desk and asked for another room. Once given our new room we instantly checked everything and found a cockroach on the window curtains. We went to the front desk and asked for a complete refund which they did do, however, by then it was 12AM and no other place would let us book a room for the night as they asked to book it online but it was technically already the next day so we couldn’t book for that night. After some thinking, me and my wife decided we would uber to the airport and sleep the night there and head back home from how bad of an experience this place gave us. Thankfully our uber driver recommended a residence inn, and they had a room for the night. Don’t waste your money on this horrible place in dire need of renovations and pest control.
Stayed 4 nights in May 2025

10/10 Excellent

VIPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Annelie

Liked: Cleanliness, amenities
El hotel es una belleza, aunque quiero destacar que necesita algunas remodelaciones ya que en algunas áreas y cuartos está bastante deteriorado. El área exterior es excelente y una vista espectacular.
Stayed 2 nights in May 2025

8/10 Good

Hamidreza

Traveled with family and small children
Liked: Cleanliness
The food was average, but the pool and bars were good. The rooms need some renovation but not too bad. Very kid friendly and many pools and places to eat.
Stayed 5 nights in May 2025