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Paradisus Cancún – All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • Spa
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Room service
    Room service

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Aquaworld
    5 min walk
  • Oasis Arena
    14 min walk
  • Ballenas Beach
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

  • 474 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

  • 365 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

  • 1097 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • 656 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About this property

Paradisus Cancún – All Inclusive

4.5-star property in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive features a full-service spa, a golf course, and 4 outdoor swimming pools. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, a health club, and a sauna. Onsite self parking is complimentary.

Paradisus Cancún – All Inclusive is a smoke-free property.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - Onsite restaurant. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Pilates classes
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1269 out of 2445 reviews" "
Rating 8 - Good. 494 out of 2445 reviews" "
Rating 6 - Okay. 317 out of 2445 reviews" "
Rating 4 - Poor. 169 out of 2445 reviews" "
Rating 2 - Terrible. 196 out of 2445 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, food was excellent, hospitality amazing, but the pool had a giant piece of glass and landed on my foot, very large size piece, i simply discarded it, next time ill wear water shoes
Stayed 6 nights in Aug 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Aug 2024

4/10 Poor

Jonah H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Beautiful resort
Stayed 5 nights in Aug 2024

10/10 Excellent

Yen-Hung

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrijana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Aug 2024

2/10 Terrible

ZHONGJIE

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
They charged me phone calls to USA which they initially told us is Free
Stayed 4 nights in Aug 2024

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Danna Paola Lopez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THIS PLACE
Stayed 5 nights in Aug 2024

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Adrienne Crisette

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room we had has bed bugs. Sink broken. Bath tub is sticky
Stayed 3 nights in Aug 2024

10/10 Excellent

Meran i

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very nice
Stayed 4 nights in Aug 2024

10/10 Excellent

Mohud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron H

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place only complaint is some things are upcharges like steak resturant and other menu items at some of places including the better alcohol
Stayed 5 nights in Aug 2024

4/10 Poor

Larry

Liked: Cleanliness
Disliked: Staff & service
Terrible customer service
Stayed 3 nights in Aug 2024

8/10 Good

Oleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 7 nights in Aug 2024

10/10 Excellent

Surakshith Prasad

Traveled with family and small children
Na
Stayed 3 nights in Aug 2024

2/10 Terrible

Rajmonda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Minyoung Judy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I been to Cancun three times but this place was the WORST!!! I had to change the room because water was leaking from the roof. Never going back there again!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Markia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service, amenities, property conditions & facilities
The food was not the best for such a beautiful property.
Stayed 3 nights in Aug 2024

2/10 Terrible

Michel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The worst Vacation I ever had ! The first time in vacation I wanted to go home and couldn’t wait for the last day !
Stayed 7 nights in Aug 2024

10/10 Excellent

Alexis De La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Mariel Lama

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is NOT a 5-star hotel, more like a 3-star. Check-in process took over 1hr although there was no line and we had completed an on-line check in advance. Our room's air conditioning did NOT work and it was very hot and hotel offered a technician when I called immediately upon entering the room. I spent over an hour with expedia & had to go to the lobby two times before we were switched to another outdated room where the A/C worked but the room still felt warm. We booked a 7-night stay & the room was not up to any 4 or 5 star hotel standards. The bathtub needed remodeling as it was stained & the furniture looked like it was from the 90's not at all like the pictures shown on hotel website nor by Expedia. Felt like a fool for pre-paying the entire stay as part of a package. The room was not properly cleaned daily, floor was always dirty (sandy), side tables were not cleaned except by us and they did not even switch the glasses we used to brush our teeth in the bathroom they rinsed them and put the same dirty glasses back, which was disgusting. The restaurants were ok but the wait times for the buffet restaurant were 30 mins-1hr wait at times and for other restaurants at dinner wait was over 1hr. Not enough chairs on the pool so we had to either pay $250 to reserve a poolside bed or wake up at 7am to put our stuff on the chairs so we could have at least one umbrella for our family of 4. Horrible hotel and bad experience with expedia when we complained about room.
Stayed 7 nights in Jul 2024