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Paradisus Cancún – All Inclusive

4.5 star property

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Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun Interactive Aquarium
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

  • 474 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Junior Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

  • 365 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

Premium Two Bedrooms Master Suite | Premium bedding, free minibar, in-room safe, desk

Premium Two Bedrooms Master Suite

  • 1097 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • 656 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About this property

Paradisus Cancún – All Inclusive

4.5-star property in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive features a full-service spa, a golf course, and 4 outdoor swimming pools. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, a health club, and a sauna. Onsite self parking is complimentary.

Paradisus Cancún – All Inclusive is a smoke-free property.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1439 out of 2725 reviews
Rating 8 - Good. 546 out of 2725 reviews
Rating 6 - Okay. 329 out of 2725 reviews
Rating 4 - Poor. 194 out of 2725 reviews
Rating 2 - Terrible. 217 out of 2725 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Feng

Traveled with family and small children
Disliked: Staff & service, amenities
I left tips on the 2nd day after we arrived for room cleaning. However, the tips were taken without any cleaning done!
Stayed 5 nights in Feb 2025

2/10 Terrible

Octavian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry I never wrote bad reviews for no places. Every year we travel for 2-3 times a year and we stay in different places. This place is not really bad place, but I will never ever come back to this place. The hotel is too,too busy and they have not enough good people that work here. Anything you ask them they just smile and go living you talking by yourself. At the reception they send you in the room and the room is not clean yet. Thy make you to wait for hours telling you no problem just wait,we are going to tex you.Then you have to wait and they don’t Tex you then you have to go back to them, then thy are going to say you…we are sorry we apologize for this. In this place you waist your vacation waiting and going back and ford to the costume service. The worst thing here is: if you don’t waek up at 4:00 am to go to get chairs on the beech or by the pool you don’t find any more chairs. I don’t know on other times how it is here but now here look like are half and half Americans and Canadiens plus from other places. But the worst thing is that 80% of the Americans are just blue collar trash drinkers and 60%of the Canadiens from Quebec are blue collar drinkers trash. Please if you want to have a good vacation avoid this big army cazarmă it is crazy here. You can do ore ever you like but this is my advice to you. If you don’t believe me you are going to find out on your self. Have a blessed vacation
Stayed 1 night in Feb 2025

6/10 Okay

Charles and Linda, Woodbridge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room: B , Buffett: D /C-, Entertainment: D /C-, Restaurant option's: C , Restaurant food: B-/C , Beach Staff: B , Bar Staff: C, Room Attendant: A; very good, kept room supplied and cleaned, Greeter: A, Check in staff: C/D , Pool area: B, Beach area: B as big as the resort is there was limited spots for guests, Restaurant ambiance: B , Water activities: F; no options for water activities due to choppy water; however lifeguards were actively present and watchful. Overall grade for wife: B-. Overall grade for me: C-.
Stayed 4 nights in Feb 2025

8/10 Good

Susette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was lovely. Lagoon side rooms are very dark and don’t have many outlets or updated outlets so devices or other electronic devices can’t charge as the outlets won’t hold the cord dteady( falls out). Seemed short staffed but staff that were there were very helpful and pleasant
Stayed 6 nights in Dec 2024

10/10 Excellent

Emily

Stayed 5 nights in Feb 2025

10/10 Excellent

Masis

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 7 nights in Jan 2025

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms- great beach- great food great people working. Had a less than thorough check in that resulted in frustration.
Stayed 3 nights in Feb 2025

10/10 Excellent

khalooq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

4/10 Poor

Gerardo

Stayed 4 nights in Feb 2025

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Feb 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Cristina

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

akram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome vacation

We loved it, we recommend it to other friends and we will come back. Our concierge service, Manuel was the best, thank you.
Stayed 7 nights in Feb 2025

10/10 Excellent

Joseph Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great even the buffet. The views were amazing of the ocean, definitely worth getting and ocean view room. Clean facilities throughout. Very kind and friendly staff that are willing to go above and beyond. Could use more chairs for the pools as they get taken up pretty quick in the morning but that’s not unusual for most resorts. My wife and I came with our 1 year old and had a great time. Will definitely return.
Stayed 5 nights in Feb 2025

10/10 Excellent

Saja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from A to Z would definitely come back
Stayed 3 nights in Feb 2025

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Godivea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful environment, With the customer, friendly staff. My concierge, Galdi was absolutely amazing and ensuring that we got everything we Wanted and did all our bookings upon arrival for restaurants and excursions. I enjoy the food and activities every day 🙌. I didn’t want to leave and I will definitely be back! 10/10
Stayed 5 nights in Feb 2025

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 4 nights in Feb 2025

8/10 Good

juan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Basit Arif

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Elvira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and view definitely recommended
Stayed 4 nights in Jan 2025

10/10 Excellent

Cynthia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best and most friendly employees at this hotel!

2/10 Terrible

Daniel, Patterson

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is my 28th time in Cancun, been to Melias before, great service and quality so I have always wanted to visit this property. There were absolutely no chairs after 8AM (except if you want to rent a bed for $250) People were laying down on the cement, grass and sand all day long.Precensed a couple of verbal fights over "chairs" with children present. VIP had absolutely no benefits at this property (only check in) Requested early arrival late departure, not available. After waiting 2 hrs for my room, I got a freshly painted room triggering my wife's asthma. The food was very, very bad. Poorly managed property,very overcrowded with just one buffet operating for breakfast and lunch (15-20 minute line forms outside. The staff did its best with what they had but absolutely not a 5-star resort, for the money you can do way better elsewhere. Sour taste and a bad experience overall. First time we have encountered these conditions after vacationing in Mexico for the past 20 years. Melia broke our hearts this time. Advise anyone looking at this property, please and save them the hassle. All guests we interacted with shared the same sentiments.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jeromy Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn't be legal to be treated so well!! Every moment at Paradisus, (this was my 2nd trip), I felt not only like a King, but also like I was amongst family, who really want to ensure that my mother & I were having the best time possible. That no request was too much. While all the services and amenities were incredible, all the restaurants fantastic, it really is connections made with the people & staff that made the experience unforgettable. The people I'd like to thank & be sure that they get recognition is longer than my memory can serve, but I would like to try my best to make a list of people who made a lasting impression on me. 1st my concierge Enrique was very communicative, thorough & helpful in navigating communications with other services, like assisting me with arranging my return shuttle service & things like this. He kept me up to date with goings on each day & the perks & benefits available to me so I was never in the dark about how to maximize my experience. Victor who was coordinating my cabana experiences where I spent the majority of my time, felt like a brother to me by the end of the trip & made sure that his people knew who I was and that I was taken care of. Was surprised to have a team member who I'd never met, know who we were by name. Oskar, Valentina, Uriel, & Cynthia poolside were so engaging & also made us feel like family. Cesar and Gemma at Sante were incredible. Pascual in the buffet so clearly wants to do the very best job he could manage.
Stayed 3 nights in Feb 2025