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Paradisus Cancún – All Inclusive

4.5 star property

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Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Aquaworld
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

  • 474 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

  • 365 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

  • 1097 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

  • 656 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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  • All inclusive
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, (3709)
The price is $393
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$484 total
includes taxes & fees
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About this property

Paradisus Cancún – All Inclusive

4.5-star property in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive features a full-service spa, a golf course, and 4 outdoor swimming pools. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, a health club, and a sauna. Onsite self parking is complimentary.

Paradisus Cancún – All Inclusive is a smoke-free property.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1322 out of 2558 reviews
Rating 8 - Good. 525 out of 2558 reviews
Rating 6 - Okay. 322 out of 2558 reviews
Rating 4 - Poor. 183 out of 2558 reviews
Rating 2 - Terrible. 206 out of 2558 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

omer

Disliked: Cleanliness, amenities
Food is horrible!!! We ate out in restaurants all day, we only had breakfast. Shower is old, hotel is old, even the food in the hotel restaurant is terrible. The staff is trying their beat to make you feel good but with no luck. Our toilet was overflowing, tv was working on&off, i wont come back here !
Stayed 6 nights in Jan 2025

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

zizette

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have everything from roaches to discuss the dirty mattresses, no running water in the room and black coming out of the faucet. I will be sending a completion letter with all the pictures and complains
Stayed 6 nights in Jan 2025

6/10 Okay

Angelica M

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We had some issues with rooms 2 times and had to be switched once for strong sewage smell coming from bathroom and then 2nd time because we found bugs in our sons extra bed and ac malfunctioning. We actually showed front desk a video of it and they said they needed to confirm it before we changed rooms which we were fu e with but I don’t like being made to feel like we were lying and I feel like they didn’t do enough to compensate for all the inconveniences. And yes it was inconvenient to say the least because every room change required luggage packing and moving and bracelet reprogramming. They did finally change us to a room that didn’t have any issues and we made the best of trip. The beach is nice and the outdoor area around the pool is pleasant and the waiters and staff are super nice and attentive. The beach is beautiful here but not sure we would come back due to the room issues we experienced. Maybe we got unlucky but 2 room issues during our 11 day stay was a bit much in my opinion for a hotel that’s supposed to be 5 star. Also they do loud fiesta parties almost every now in Pyramid 3 so you can hear it echoing through the halls because of the design of the hotel so bring your earplugs if you want to sleep. The food was ok and honestly the best part was the waiters and service staff and beach. There’s more I could say but I’ll keep it to that.
Stayed 7 nights in Jan 2025

8/10 Good

Margalit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of ocean as you come outside. Great pools. Staff at restaurants are super friendly. The rooms need to be modernized but they are clean. Food at buffet is very good. Coffee station near buffet restaurant was delicious.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nataly

Stayed 4 nights in Oct 2024

6/10 Okay

John

Traveled with group, Traveled with family
Disliked: Cleanliness
Bad experience in general.
Stayed 4 nights in Jan 2025

10/10 Excellent

ioana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jorge Enrique Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible.
Stayed 4 nights in Jan 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Daniel our concierge was fantastic. He's like an in person Siri. I found it odd that was unable to get a snack (not full sit down dinner) at 4 pm. Reserve side very quiet. Almost too quiet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nishant

Good
Stayed 7 nights in Dec 2024

6/10 Okay

Barry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There were not enough chairs/beds at the pools or the beach. This was a major negative for us and will mean that we will not return.
Stayed 11 nights in Dec 2024

10/10 Excellent

Catalin

Stayed 3 nights in Jan 2025

8/10 Good

Blerina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Alexander, Chatham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Beautiful hanging vines inside the buildings. Excellent pools. Directly across the street from Aquaworld.
Stayed 7 nights in Dec 2024

4/10 Poor

LAURA D SALDANA

Stayed 4 nights in Dec 2024

8/10 Good

Lisa M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time . Love our concierge Rosanna she was great . And the staff at the restaurant at the adult pool Were all wonderful.
Stayed 5 nights in Dec 2024

2/10 Terrible

Ankur Sunil

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Samir

Liked: Property conditions & facilities
Disliked: Staff & service
All the people that work there are out to make extra money instead of take of you ..its all inclusive but you need to pay if you want them to give you good service or they try to get you ..even management had no respect for any customer that complained
Stayed 11 nights in Dec 2024

4/10 Poor

LAURA D SALDANA

Traveled with family
Disliked: Staff & service, property conditions & facilities
Only plus is the beach
The only good thing was the beach! The hotel was overrun, bad service with rude waiters and bartenders. I don’t blame them though. The hotel seemed very understaffed so the ones there were most likely overworked and over hearing people complaining. Food was not good. Impossible to get chairs at beach because there’s a beach club that takes most of the space and beds there are not included with your “all-inclusive” stay. $250 for a beach bed p/day. Or wake up and be at the beach by 7am to leave towels and your belongings to hold chairs. Same issue by the pools. Impossible to get a waiter at the beach unless you pay for the beach club beds. New Year’s celebration was also not part of our AI stay and was disappointed we had to pay extra however, it was a very good venue. We love a nice beach and had a good time because of it otherwise, it would have been a terrible experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Megha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Cancun. Loved it. Amazing experience.
Stayed 4 nights in Dec 2024

8/10 Good

Rosella

Traveled with family and small children
Liked: Cleanliness
Property needs some TLC. Need more pool chairs if you were not up by 7 am to get a chair good luck!! Ginger Bar staff were fantastic. Book the restaurants the buffet was Meh!! Location was great!!
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Over promise, under deliver
The room was clean and it all looks nice from the outside, but underneath the surface we had a very frustrating stay. It was crowded and we had to wait in lines for most things. Breakfast buffet line in the morning was very long. You have to wait in line for dinner at the buffet if you don't make a reservation for a restaurant in person by 4pm. When we arrived, we checked into our room at 3pm and by the time we got settled it was 4:15pm and they told us it was too late to book a reservation. There were lots of empty tables at restaurants but we were unable to visit any of them that night and had to wait in a long line for the buffet. One day, we had some chairs at the kids' pool and then went to get breakfast. When we came back, the staff had moved our stuff off the chairs and every single chair was full. We waited an hour for a manager to try to help us, which is unacceptable when we have limited time on vacation and we were following the same systems that everyone else was using. It seemed like there were a lot of hoops to jump through or extra things that you couldn't do without paying. And the things that were included often came with long, slow lines. Overall, I would not recommend the Paradisus Cancun and will not stay there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kevin, Oakton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024