Paradisus Cancún – All Inclusive

4.5 star property

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9 restaurants, breakfast, lunch, dinner served; international cuisine
The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk
4 outdoor pools, cabanas (surcharge), pool umbrellas
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Spa

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • El Rey Ruins
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun Interactive Aquarium
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

The Reserve Junior Suite Sunset View Adults Only

  • 474 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite Sunset View

  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Junior Suite Sunset View

  • 365 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Premium Two Bedrooms Master Suite

  • 1097 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Premium Master Suite Sunset View

  • 656 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Suite Sunset View

  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Master Suite - Ocean View

  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Concierge Master Suite Ocean View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite - Ocean View

  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Master Suite Sunset View Adults Only

  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite - Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

The Reserve Suite Sunset View Adults Only

  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About this property

Paradisus Cancún – All Inclusive

4.5-star property in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Paradisus Cancún – All Inclusive features a full-service spa, a golf course, and 4 outdoor swimming pools. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, a health club, and a sauna. Onsite self parking is complimentary.

Paradisus Cancún – All Inclusive is a smoke-free property.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 5 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from June 2 2025 to March 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1447 out of 2745 reviews
Rating 8 - Good. 546 out of 2745 reviews
Rating 6 - Okay. 332 out of 2745 reviews
Rating 4 - Poor. 196 out of 2745 reviews
Rating 2 - Terrible. 224 out of 2745 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yi ke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feeling disappointed at this property,knowing your on vacation last thing you want to worry people going thru your belongings and missing money. For the price property could take an upgrade,make sure you do your restaurant reservations first day because seems like everything gets filled quick
Stayed 4 nights in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
good food, accommodating staff clean rooms
Stayed 2 nights in Mar 2025

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Tim, Burr Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience at the Reserve. Would go back
Stayed 3 nights in Mar 2025

4/10 Poor

mittal, Limoges

Traveled with family
Disliked: Amenities
No Indian food available. Fruit choose is limited
Stayed 5 nights in Mar 2025

4/10 Poor

mei xing

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were way too old
Stayed 5 nights in Mar 2025

10/10 Excellent

Pareshkumar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2025

8/10 Good

kiran

Liked: Cleanliness
The food and the service were poor.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kendra Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 4 nights in Mar 2025

6/10 Okay

KAMAL

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room service was really bad, we get to hotel late we got worst food in room. And everyday I have to ask for Housekeeping and refill mini bar.
Stayed 4 nights in Mar 2025

4/10 Poor

Linh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not returning
Stayed 3 nights in Mar 2025

10/10 Excellent

Blake

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love the ammenties the hospitality beach was clean
Stayed 14 nights in Feb 2025

10/10 Excellent

jeffrey william, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here, still a very nice hotel with good food options.
Stayed 4 nights in Mar 2025

2/10 Terrible

kevin

Traveled with partner
Disliked: Property conditions & facilities
a small fridge with 3 cheep bears no spirits or ice is not a mini bar,on their web site and on the info package they gave us,both said room service would deliver,it took over 3hours our first night and no alcohol ,the toilet above was dripping on us but no one would fix it,we never got a pool lounger you had to put a towel on one at 5am,the food in the buffe was always cold,we paid a lot of money for a terrible holiday we will never use this site again.
Stayed 7 nights in Mar 2025

8/10 Good

Laura, Fayetteville

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice property with great staff and restaurants. Outside area was nice and plenty of space by the pool. Facilities need so e remodeling in rooms and around pools.
Stayed 5 nights in Mar 2025

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly property. Helpful staff, great stay.
Stayed 3 nights in Mar 2025

2/10 Terrible

Mayra

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Horrible service. Never have I had an experience like that. Nothing included from the package. Worst experience ever. Staff is rude and not helpful. Honestly the worst!!!exexperience trejuat the package i purchased. I
Stayed 4 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2025

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort has a pleasantly elegant interior setting that was very clean throughout. The ambience is calm with an integrated natural/green feel. The room was very spacious and comfortable. Bedding covers could be better. The AC in the room was quite loud. Room view wasn't great overlooking a large flat roof overhang when it should have been a full oceanview rather than an obstructed view. The room location was relatively convenient and accessible within the resort, close to restautants, lounges, bars, spa, pools, and beach access, but quite noisy from the balcony due to daily parties and shows at the pool area. The smell of food was very strong at the balcony at times from the restaurants directly below. Staff was mostly polite and courteous with a few exceptions. Room service was timely. Food and restaurants we experienced (Flora, Capella, Limon) were mostly average or mediocre, at times dissapointing compared to previous experiences at various other resorts throughout Cancun. The buffet was the go-to for the more decent selection of food options throughout the day. Check-in was a little busy, but check-out was a breeze.
Stayed 3 nights in Mar 2025

6/10 Okay

Sumeet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2025

8/10 Good

Mala

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Room service is really bad, except that it was a very nice stay and experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jennifer J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property in early March and I’ve been to others in Cancun and so far this one has the best food. They do have a buffet open for breakfast , lunch , and dinner that does not require reservations but the food was exceptional and it did not disappoint for any time of the day. I really didn’t mind the other restaurants needing reservations since the staff is able to help you reserve for a couple days straight , I will say get there to the reservation table exactly at 10am so you don’t have to wait in long lines to reserve. The beach was super clean. The only downside was that my room seemed to be very old although the pictures on booking looked like they were remodeled. I did read that they have only certain rooms that are remodeled which does suck. Overall the room was clean but didn’t meet my expectations compared to what the resort looks like I was expecting a nice room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amritpal Singh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good experience. Great hospitality and service
Stayed 5 nights in Mar 2025

10/10 Excellent

Ofellia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025